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The hearX Group offers the world's first clinical smartphone hearing test solutions. Our award-winning products are used in over 25 countries. Our aim is to impact on an individual, community and global level by creating sustainable, smart solutions for hearing health for everyone.
Read more about this company
Job Purpose:
- To utilise various web based development languages to build responsive and adaptive UIs for internal and public facing web applications. Our website and client-side web apps are built using React, Next.js, Tailwind, HTML5, JavaScript/TypeScript and CSS.
Minimum education (essential):
- Certificate in relevant Web Development or Graphic Design
Minimum education (desirable):
- Diploma in relevant Web Development or Graphic Design
Minimum applicable experience (years):
- 3+ years working experience
Required nature of experience:
- Experience with translating UI & UX designs into HTML, CSS and Javascript websites using React, with a focus on user experience and usability.
- Use sound development practices to build a solid product while iterating quickly.
Skills and Knowledge (essential):
- React.js
- HTML
- JavaScript/TypeScript
- RESTful API’s
- CSS
- Git
- Have an excellent sense of design and attention to detail
- Automated testing (Unit, Integration, End to end) e.g. Cypress, Jest)
- Code architecture and best practices
- CMS's (Content Management Systems) e.g. Strapi CMS
Skills and Knowledge (desirable):
- Next.js
- Tailwind CSS
- SCSS
- State management libraries
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Job purpose:
- Responsible for monitoring calls and email responses to assess agent’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures to ultimately improve quality of performance in the contact center (“Hearing Hub”).
Minimum education (essential):
Minimum education (desirable):
- Call Centre Certification
- Quality Assurance Certification
Minimum applicable experience (years):
Required nature of experience:
- Quality Assurance in a call centre
- Training facilitation
- Customer interaction
Skills and Knowledge (Desirable):
- Quality Assurance - analysis and interpretation of calls and text based communication methods
- Customer relationship management system
- Coaching or training experience
- Call Monitoring
- Quality Assessment
- Feedback and coaching
- Process Analyze
- Process Improvement
- Training and Development
- Quality Reporting
- Compliance
- Customer Feedback Analysis
- Stakeholder Communication
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Job Purpose:
- Drive initiatives to increase profitability of B2B division and its related products by managing staff, systems and technologies to establish and accomplish set business objectives, devised in coordination with Executives.
Key functions:
- Holistic team management
- Operations management within division in line with Executive strategy
- Product management and oversight on strategy, market and focus of products as well as brand and product cohesion
- Business Development to increase profitability of division
- Resource management, assignment and tracking in line with approved budgets
- Systems integrity and scalable systems design and implementation
- Coordination on strategy with Executives; and translating this into workable plans, to driveling implementation and coordination within division
- Ultimate responsibility for ensuring compliance (legal and regulatory) of products and monitoring of adherence within division
- Division culture and HR management within the larger company structure and in line with policies and procedures
- Efficient communication loop with Executives to enable feedback to shareholders and the Board
- Key client management
Direct Reports:
- Marketing Team
- Sales Team
- Development Team
- Business Analyst Team
- Production and Quality Assurance Team
Minimum education (essential):
- Industrial Engineering BEng Degree or Similar
Minimum education (desirable):
- Business Management, Project Management or similar
Minimum applicable experience (years):
Required nature of experience:
- Operations management and business analysis in a technological, SaaS, HaaS or systems-based company
- Go to market strategy development and implementation
- Commercialization of technology
- International expansion
Skills and Knowledge (essential):
- Operations management
- Team management and culture
- Technical skills to lead the development strategy for a Systems team
- Process design and optimization
- Waterfall project management methodology
- Budgets, forecasts and financial management of a division
- Strategic development, decision-making and forward planning
- Active ability to context switch and manage multiple projects/products concurrently
- Business development & revenue growth planning and execution
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Job Purpose:
- The Digital Marketing Specialist will assist with leading and managing various aspects of digital marketing campaigns across different platforms and channels to help achieve the B2B division’s commercial objectives.
- The specialist will work closely with the B2B Marketing Lead, Designer and Sales team to ensure creative and strategic alignment, performance improvement and end-to-end implementation of digital marketing tactics. They will collaborate with external agencies for digital campaigns (if/when needed) and actively support with lead generation-specific digital marketing initiatives and Search Engine Optimization (SEO).
- The candidate will also handle all administrative tasks related to digital marketing, providing support and insights related to campaign performance, competitor analysis and market research to assist with strategic direction and any ad hoc business projects.
Minimum education (essential):
- BCom Marketing Management or related Commerce degree
Minimum education (desirable):
- Postgraduate Degree or Diploma in Marketing Management or Related.
- Courses/certification in digital marketing and SEO
Minimum applicable experience (years):
Required nature of experience:
- Business to Business marketing
- Digital campaign management
- Creating, monitoring and optimizing campaigns across various platforms such as Google Ads, LinkedIn, Facebook, YouTube, 3rd-party programmatic platforms, and automated email
- Reporting on platforms such as GA4, Looker Studio, Search Console, SEMRush and LinkedIn Business Manager
- Analyzing and reporting on campaign data
- Setting up and testing goals and conversion tracking
- On-page and off-page SEO
- Website performance optimization, through on-page optimization, keyword research, backlink building, optimizing page load time, ensuring page crawlability, and correctly setting up page redirects
- Copywriting (long and short form)
Skills and Knowledge (essential):
- Google Ads, LinkedIn, Facebook, YouTube, 3rd-party programmatic platforms, and automated email
- GA4, LinkedIn Business Manager and Google Looker Studio
- Thorough understanding of conversion tracking tools (eg. Google Tag Manager, Firebase, LinkedIn Conversion Tag)
- Proficient in Google Suite (or Microsoft Suite)
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Job Purpose:
- Developing and maintaining software products and solutions offered by the company.
Minimum education (essential):
- Course or Certificate in Programming
Minimum education (desirable):
- Bachelor’s degree in Computer Science or Engineering (or similar)
Minimum applicable experience (years):
- 5 years working experience
Required nature of experience:
Skills and Knowledge (essential):
API's
- HTTP
- Microservices
- CORS
- Authentication
- Logging
- RESTful
Databases
- Analyzing query performance
- Writing queries
- Designing db schemas
- Creating indexes
- SQL
Development
- Multiprocessing (threading/synchronization/locks)
- Git
- Programming
- CI/CD
- Docker
- Golang
- Queues
Debugging
- Debug across multiple interconnected systems
- Distributed tracing
- Debug using application logs
- Web browser console
- Postman
Testing
- Performance Testing
- Mocking
- Integration Testing
- Unit testing
Cloud
- Lambda
- CloudFront
- ECS
- Backups
- EC2
- S3
- AWS/ Azure
Networking
- DNS
- Networking - IPs, ports, subnets
Other
- Experience with JavaScript / TypeScript
- HTML
Skills and Knowledge (desirable):
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Job Purpose:
- Develop and coordinate full funnel customer journeys strategies and manage the implementation thereof on the relevant platforms. Monitor and optimize journeys to achieve set KPI targets.
- Actively support management to build out CRM strategies guided by market and competitor insights and historic performance. Assist with general marketing administrative tasks and continually strive to optimize processes to work more seamlessly.
Minimum education (essential):
- Diploma (Communications / Marketing)
Minimum education (desirable):
- Degree (Communications / Marketing)
Minimum applicable experience (years):
Required nature of experience:
- Business to Consumer marketing.
- Experience in international markets.
- Experience with customer journey strategy development, reporting and implementation with a focus on emails.
Skills and Knowledge (essential):
- Customer journey strategy development
- Customer journey implementation, testing and reporting
- Data analysis
- Customer journey insight generation and optimizations
- GA4 (Google Analytics 4)
- Marketing Cloud (Salesforce marketing tool)
- MailChimp
- Competitor analysis
- Proficient in Google Suite
- Copywriting
- Content creation
- Campaign management
- Optimizing lead conversion
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Job purpose:
- Develop and maintain our innovative hearing health platforms on the Android platform, ensuring code is generated that is to specification, neat, accurate and scalable. Work will mainly focus on maintaining and upgrading our hearing aid solutions platform (Lexie Hearing), as well as providing guidance from an Android best practice perspective for products in the rest of the company. Work might also include mentoring other Android developers.
Requirements
Minimum education (essential):
- National Senior Certificate
Minimum education (desirable):
- Tertiary education diploma/degree relevant to software development
- 3 year degree in computer science or equivalent
Minimum applicable experience (years):
Required nature of experience:
- Hands on software developer having been responsible for the development and maintenance of 1 or more projects.
Skills and Knowledge (essential):
- Java
- Reactive programming
- Modular code design principles
- RESTful API integration
- GIT
Skills and Knowledge (desirable):
- Kotlin
- Experience with CLEAN and MVVM architectures
- Experience working within a QMS framework
- Experience with automated testing frameworks
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Job purpose:
- Product Experts provide high quality first line support and remote care to a hearing care program being provisioned to service the market in the United States. They maintain high customer satisfaction and ensure customers are assisted with the information they require. Product Experts assist customers remotely via video and voice calls, texts, emails and messenger services. They troubleshoot basic issues with hearing aids, provide customers with support for the mobile application and any other query or information the Product Expert is able to. They ensure that customers' devices are operational and that the customers understand how to use and maintain their hearing aids and our Mobile application.
Minimum Requirements
Education
- Matric (essential)
- Customer Satisfaction Certificate (desirable)
Experience
- 2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)
Required nature of experience
- Customer relations and relationship management
- Telephonic and email support
- Video calling experience (advantageous)
- Contact center experience
- Telephonic sales experience and high conversion rates (advantageous)
- Technical support experience
- Administration and record management
- Working in a digital environment
Skills and Knowledge (essential)
- CRM system experience
- Telephonic sales and support skills
- Excellent English skills (written and spoken)
- Excellent communication ability and oratorship
- Conflict management
- Typing, spelling, grammar, comprehension
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Job purpose:
- In this role, you will be a member of a team of talented web developers, shaping the future of our multiple e-commerce websites, including Lexie Hearing. These websites showcase our over-the-counter hearing aid solutions and accessories, in collaboration with renowned partners such as Bose. Your journey will involve close collaboration with fellow web developers, product teams, designers, aiming to deliver cutting-edge features while upholding the highest standards of code quality, performance, and user experience.
- Within our dynamic and collaborative environment, you'll have the opportunity to work alongside experienced web developers who will value your mentorship and guidance.
- As an experienced developer, you will contribute towards the team's processes, structure, and documentation and write high quality, maintainable, and performant code. If this opportunity resonates with your ambitions and passions, we encourage you to connect with us and be part of our journey.
Minimum Requirements
Education
- Bachelor's degree in Computer Science, Engineering or related field
Experience
- 5+ years working experience
- Proven professional experience as a React.js developer
- Strong proficiency in JavaScript, including ES6+ syntax
- Extensive experience with HTML5 and CSS3
- Experience with popular React.js workflows such as Redux, or Context API
- Knowledge of RESTful APIs and asynchronous request handling
- Experience with version control systems such as Git
- Excellent problem-solving and analytical skills
- Strong communication and teamwork skills
- Experience with testing frameworks such as Jest and Cypress is a plus
- Experience with server-side rendering (SSR) and Next.js is a plus
Skills and Knowledge
- Essential
- React
- HTML
- Javascript/Typescript
- CSS/SCSS
- REST APIs
- Git
- Have an excellent sense of design and attention to detail
- Desirable
- Next.js
- Tailwind CSS
- Storybook
- Jest
- CI/CD pipelines, Github actions preferable
Method of Application
Use the link(s) below to apply on company website.
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