Open Positions at FNB South Africa

Job Description

• To ensure the business risk management framework is effectively applied to technology and information systems and to oversee business continuity, security and quality by ensuring the effectiveness of solutions and providing security-focused consultative services to the business
• IT RISK Culture and Business Partnership.
• Provide advice and support on IT risk and compliance, contribute to IT risk reports, and review and assess quality and accuracy of IT reports.
• Manage team performance in achievement of business objectives.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver customer experience excellence in own service delivery aligned to Organizational values and service standards.
• Control expenditure and identify process improvements to contain and reduce costs.
• Recommend and ensure implementation of required changes to IT risk and security policies and procedures.
• Participate in planned activities that are, appropriate for own and employee development.
• Monitor IT Risk performance.
• Manage risk including identification, analysis and evaluation of risks across the business and oversee implementation of appropriate control measures to modify the risk.
• Ensure development and continuous value add improvement to operational processes.
• IT Risk Operational Resilience and Crisis Management.

Education and Experience

• Matric
• Degree/Postgrad Qualification
• 5-7 Years in IT Risk Environment
• Management experience required

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Job Description

• To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem

Are you someone who can:

• Create conceptual and technical systems designs like data models, interface designs, and workflow diagrams
• Analyse existing company processes to identify areas for improvement and automation
• Perform feasibility studies to evaluate proposed system solutions
• Collaborate with development teams to test systems
• Provide ongoing technical support to end users
• Create comprehensive documentation for all stages of the research, design, implementation, and maintenance stages of a project
• Liaise with business stakeholders, IT teams, and project managers to ensure clear communication of project objectives and deliverables
• Participate in system testing to ensure developed systems meet quality standards
• Stay up to date with industry trends and emerging technologies and contribute to process improvements 
• Conduct a system requirement risk assessment
• Define, develop and document how business systems interface functionally
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Display and encourage an appreciation of teamwork and inclusivity
• Participate in planned activities that are appropriate for own development
• Ensure development and continuous value add improvement to operational processes

You will be an ideal candidate if you:

• Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
• 2+ years System Analysis experience
• Have experience with API design & Database design, SQL
• Can write technical requirements
• Advance knowledge of the full SDLC
• Have programming experience (advantageous)
• Strong technical, problem-solving, and analytical skills
• Solid understanding of software development methodologies and system design principles 
• Excellent verbal communication skills to collaborate with stakeholders and translate technical concepts to non-technical users 
• Relevant experience with system analysis tools, project management software applications, documentation tools, and knowledge of hardware
• Knowledge of HR processes: from Hire to Retire, Recruiting, Time and Absence, Total Rewards
• Attention to detail and able to keep track of lots of data effectively
• Experience in a customer service role is a big plus
• Efficiently research customer issues and questions with a follow through to resolution
• Forward-thinking individual who will analyze and improve current processes
• Excellent verbal and written communication skills
• Excellent teammate who will work across the organization and company to continue improving the way we serve our customers
• Solid computer skills (Excel, Word, PowerPoint, software applications)

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Are You Someone Who Can;

• Proactively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfillment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Build sound relationships based on trust and openness.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensure effective management of the leads pipeline.
• Consistently produce high-quality outputs within agreed deadlines.

You Will Be an Ideal Candidate If You

• Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
• Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment.
• A person must not be unrehabilitated insolvent.

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Are you someone who can:

• Drive business profitability in the context of cost management through Information technology solutions.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements.
• Liaise and communicate the system requirements to the necessary audiences e.g., testers, developers, business analysts.
• Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
• Work with internal and external customers, as necessary, to analyze and provide feedback on technical and functional requirements.
• Monitor changes in legislation, regulations, initiatives and relevant industry practices.
• Ensure drafting and implementation of appropriate interventions.
• Ensure compliance with audit requirements.
• Analyze the current technology environment to detect critical deficiencies and recommend solutions for improvement of system functional and technical application.
• Ensure business effectiveness and efficiency by defining, delivering and ensuring the effective implementation of information technology solutions.
• Support Quality Assurance to test activities and to identify and correct issues and work with development team to brainstorm and prototype new ideas to stimulate innovation.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision-making purposes.
• Collaborate with other business units (Operations, Business analysts, Implementation, etc.) as necessary on System (technical and functional) projects.
• Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient.
• Manage own development to increase own competencies.
• Provision of training on current systems as and when required.

You will be an ideal candidate if you have the following:

• Degree or Diploma and required Certification.
• 3+ years relevant in a similar environment.
• An excellent understanding of the overall business

Key Responsibilities:        

• Technical Specialist which is the custodian for Operational Support, Change Management and ongoing maintenance of the solution
• Technical Product Ambassador during all phases of the product lifecycle and instrumental in design.
• Partnership with business teams (practice owners & sponsors) by evaluating the full solution
• Own vender relationship and alignment
• Collaboration with other Technical Product Owners to evolve a collective solution
• Prioritising backlog items
• Actively manage customer roadmaps and technical requirements

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Are you someone who has experience in:

• Translating the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System
• Experience in Web, Mobile and App Design
• Figma experience is none negotiable
• HFI certificate is an is an advantage
• Experience in building screens flow

Key Responsibilities:

• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.
• Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.
• Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.
• Ensure user journeys are constructed and clearly defined.
• Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.
• Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.
• Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.
• Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.
• Participate in planned activities that are appropriate for own development.
• Display and encourage an appreciation of teamwork and inclusivity.
• Develop, encourage and nurture collaborative relationships across area of specialisation.

We can be a match if you are:

• Able to work independently
• Self-starter and able to build relationships
• Have 4 to 5 years' experience in similar role

You will have access to:

• Opportunities to network and collaborate.
• Challenging work.
• Opportunities to innovate.

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Are you someone who has experience in:

• Understanding the business environment and requirements in order to analyze data and provide relevant analytical and quantitative insights to business for operational, tactical and strategic decisioning.
• SQL Scripting working experience is non-negotiable
• PowerBI working experience non-negotiable
• Minimum 3 to 4 years in a similar role

Key Responsibilities:

• Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
• Integrate data assets (i.e. outcomes from data science and, data and analytics teams) to business.
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
• Resolve queries as and when required (medium to complex data extracts).
• Liaise with Business Analyst and relevant stakeholders to produce BI business requirement (BRS) documentation and submit to relevant stakeholders for sign off.
• Provide business summaries to enable more effective strategic, tactical, and operational insights and decision-making.
• Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers for business and operational informed decisions.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Involvement in new projects, design, define and document the Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
• Provide support in setting the intellectual agenda for the team (in consultation with the necessary stakeholders) and creating conceptual frameworks across multiple projects.
• Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
• Provide expertise to relevant stakeholders in area of specialization.
• Maintain BI repository.

We can be a match if you are:

• Able to work independently
• Self starter and able to build relationships
• Have 3-4 years expereince in similar role

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Job Description

• To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through.
• Ensure effective management of the leads pipeline.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Contribute to innovation by finding faster and more accurate ways of working.
• Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Deliver exceptional and high-quality service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Act responsibly with work related resources in order to contribute to cost containment.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Achieve expected financial targets and uphold associated service levels.

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Are you someone who can:

• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Provide efficient and effective administration support to ensure accuracy in the functional area
• Comply with governance in terms of legislative and audit requirements
• Manage own development to increase own competencies
• Managing work load to achieve cost efficiencies
• Able to work independently
• Adhere to SLA and ensure that items are cleared timeously
• Building rewarding relationships within the team by living out the FNB Promises

You will be an ideal candidate if you:

• Minimum Qualification - Matric 
• Strong Knowledge – Customer Service

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

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The Commercial Sales Advisor Team will primarily be responsible for converting leads and quotes to sales in terms of the minimum quantity and quality targets that are in place including, but not limited to:

• Tracking, controlling, and influencing sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity, and other sales requirements.
• Contacting prospective clients and sell appropriate insurance products to achieve sales targets.
• Maximizing leads by cross selling opportunities and strengthen client relationships.
• Retrieving all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale.
• Delivering exceptional service that exceeds clients’ expectations through proactive, innovative and appropriate solutions.

Are you someone who can:

• Think outside the box and have a strong work ethic
• Have the ability to thrive under pressure and exceed targets in a sales environment.
• Build sound relationships based on trust and openness (Internal and External)
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Have an RE5 COB- Commercial Lines
• Have FAIS Credits Commercial Insurance experience.
• Have 2-3 years commercial experience in a selling environment
• Have an excellent sales track record.

You will have access to:

• Opportunities to network, collaborate and learn.
• A challenging working environment with growth potential.
• Opportunities to innovate, explore and make a difference.

Competencies:

• Attitude/passion towards service excellence
• Inbound and Outbound Call Centre experience
• Problem-solving skills
• Resilience - Ability to work well under pressure in dynamic environment.
• Flexible and adaptable
• Influential, concise, rational, and practical communicator
• Creative flair and innovative thinker
• Discretion, judgment, and high levels of trust

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

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Job Description

• To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
• Complete daily Administration Functions in the Branch to mitigate risk
• Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
• Act responsibly with work related resources to contribute to cost containment
• Build and maintain stakeholder relationships
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards

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Job Description

• To model, interrogate and provide insights on detailed cost and profitability information in support of both current operational management decisions and planning for the future
• SAIPA Prevent wastage and identify process improvements to contain and reduce costs
• Provide input into costing projects involving a segment, business unit, function or country/region (as applicable)
• Influence creative business solutions, optimise processes and inform strategic decisions through cost modelling and data analysis
• Build, run and execute profitability models and provide required reports for business
• Provide feedback to the business on monthly and ad hoc analysis and reports to support decision making
• Build and calculate cost models and work within established work and service processes
• Conduct review and scenario planning to provide guidance on budgetary process in terms of spend and forecast adjustments
• Develop new insights into situations and apply innovative solutions to make organisational improvements
• Provide input into the development of the tactical strategy, and develop and implement a supporting operational strategy
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Deliver internal and external customer service excellence through adherence to quality service standards
• Continuously assess own performance through seeking timely, and clear feedback and request training where appropriate 

Education and Experience

• Diploma or Degree in Finance, costing, Mathematics or Similar
• Relevant Degree in Financial or Analyst Modelling
• CIMA, ACCA or SAIPA
• 3 -5 Years Experience in costing, commercial, Finance or pricing
• Proven work experience as a Cost Accountant, Cost Analyst, Accountant, or similar role.
• Computer literacy, especially in MS Excel (advanced level would advantageous).
• Experience working with data in SQL.
• Excellent analytical skills with an attention to detail.
• Strong time management skills.

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Are you someone who has experience with or who has :

• Extensive Linux skills
• Automation across Ansible / Bitbucket / Bamboo
• Containers - Kubernetes / Rancher
• Support for Postgress DB's
• Must take responsibility and have a methodical approach to problem analysis.
• Two key traits I look for in the individual - Attitude / Self driven & motivated.
• Linux Server administration
• JBOSS EAP: updates, configuration, or troubleshooting.
• Server monitoring
• Application monitoring

We would love to see applicants who are:

• Subject Matter Experts
• Business Analysis and Continuity Planning
• Technical Product Development
• Emerging Technologies
• Service Delivery Planning and Control

Core Behavioral Competencies:

• Applying Expertise & Technology
• Formulating Strategies & Concepts
• Adapting & Responding to Change
• Delivering Results & Meeting Customer Expectations
• Build and maintain Automation of Collections IT environments.

Minimum Qualifications and experience

• 6 plus Years experience
• 3-year Degree/Diploma/National Diploma

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Are you someone who is: 

• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it 
• Curious - you're driven by always wanting to know more and learn more 
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.  
• Able to produce consistently high-quality outputs within agreed deadline 

You will be responsible for: 

• Ensuring delivery of value-add outputs across the analytics value chain to enable business strategy 
• Utilising, create and refine analytical solutions/models to inform decision making in order to grow WI business 
• Developing analytical insights to solve business problems and apply innovative solutions to make improvements 
• Focusing on providing optimal services and improving service delivery processes to meet our internal and external (clients) expectations
• Framing your analytical solutions within the business context, as such always takes keen interest in what drives the business 

You will be an ideal candidate if you have: 

• Minimum Qualification - Relevant Degree in Maths, Stats, Engineering, Computer Science, Econometrics, Physics or Actuarial Science 
• Preferred Qualification - Honours Degree 
• Experience - 3 - 5 years’ experience in a data & analytics environment., of which 1 to 2 years ideally at junior specialist level with programming (SAS or SQL etc) 

You will have access to:  

• Opportunities to network and collaborate 
• A challenging working environment 
• Opportunities to innovate  

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Job Description

• To detect identified fraud events, execute appropriate fraud interventions based on the type of fraud in order to prevent further losses that may be incurred.
• Minimise financial losses to and the customer by executing detection duties and interventions as soon as fraudulent events have been established.
• Update customer with required information and explaining the process in fraud incidences and supply required documentation.
• Active participation in specialist practice forums to share information and insights across the business.
• Build objective working relationships with various, experts and counterparts within the banking industry and the broader fraud community.
• Manage cancellation process for required transaction method based on product (e.g. card, digital or accounts) of fraudulent activity by cancelling cards or putting holds on accounts. Provide access to transact once customer has been identified.
• Open fraud cases and compile relevant and comprehensive case related documentation in the required format for the appropriate resolution of fraud cases.
• Execute fraud detection practices according to the identified fraud event types and manage case end to end from detection to resolution using appropriate guidelines.
• Analyses transactions and compare transactions and documents to determine authenticity and assign required customer identification category (find customer not fraud, find customer is fraud, can't find customer) and fraud type.
• Extract and share insights, trends and lessons learnt from root cause analysis applied in detection to inform further fraud prevention improvements across a wide range of processes and systems.
• Conduct detection activities and fraud intervention line with applicable laws, processes to effect quick resolution of fraudulent matters.
• Compile and communicate accurate and timely reports on fraud cases and track progress made. Keep key stakeholders informed of case status including updating relevant information systems and tools (e.g. SAFPS list) accessed by the fraud community.
• Liaise with relevant internal and external stakeholders including bureaus and other banks to ensure correct validation of customer information and security checks.
• Manage personal development to increase own skills and competencies.

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Are you someone who can:

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Manage day-to-day production incidents and/or first tier escalations related to product functionality and processes.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers, enablers and senior staff members.
• Maintain a thorough understanding of roles and responsibilities and service model of each service provider in order to contribute effectively in service review meetings and who key stakeholders are to resolve service-related matters.
• Maintenance of expert knowledge on relevant legislative that impact the product set, staying close to amendments and unpacking the impact on current product setup or process. Maintain industry best practices both from a South African and Guernsey perspective to inform solutioning initiatives.
• Adopt the strategy and take on actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimise risk, deliver quality requirements specifications and address findings as a result of internal or external audit and management self-identified issues.
• Initiate product research, data mining and quantitative analysis to ensure sustainability, future competitive growth and inform decisions
• Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
• Manage own development to increase own competencies.

You will be an ideal candidate if you:

• Have a Diploma or Degree
• 3 to 5 year working experience in similar role
• Product experience essential
• Experience within a Financial Institution or Banking

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

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Are you someone who can:

• Understand data sources and map to target systems/ solutions.
• Provide transformation rules to Data Engineers.
• Understand business rules and requirements to solve specific use cases.
• Ensure that process conforms to business objectives and complies with Group Information Architecture.
• Apply company, business, Group and/ or relevant industry knowledge for analysis.
• Prepare and present findings on data analysis in written and verbal reports to key stakeholders.
• Assist with the mapping of the various source systems to the relevant enterprise data model elements (engage with the Data Modelers where the models need to be extended), and enterprise reference data.
• Query and connect data from disparate sources to identify areas where changes are required.
• Conduct analysis, time-series analysis, and classification models and deliver accurate and high-quality analysis (e.g. test design and analysis).
• Utilize methodologies and methods for accessing, analyzing and presenting data.
• Research new data sources and analytical tools with the aim of improving the process and underlying data analysis.
• Understand the quality of data and engage with relevant stakeholders to correct data (if and when necessary), thereby ensuring usability is in line with requirements.
• Keep up to date with new data assets and products in order to identify new opportunities, capabilities and trends that would add value to business.
• Check accuracy of data and if it is within relevant thresholds (reasonability) and compare the new output with existing requirements.
• Attend and participate at relevant Steerco's, data working forums and Executive forums and present case as and when required.
• Provide relevant business management reports that are submitted to Exco and other relevant forums.
• Analyse and recommend changes to data pipelines of existing and new initiatives with the aim of aligning these to avoid duplication in data pipelines, inconsistent mappings, etc.
• Partner with stakeholders to grasp problem specifics - collects, processes and analyses data to quantify the scope, nature and severity of the problem.
• Engage with Data teams to understand the data landscape.
• Engage and drive conversations with relevant stakeholders to unpack project and requirements.
• Evaluate options based on business requirements and provide input into viable solution based on analysis.
• Work with the relevant Data stakeholders when new data or changes to existing solutions are required and manage timelines and expectations with business.
• Identify opportunities/changes which need to apply in Data Analytics solutions (e.g. Cubes/Production reports).
• Attend relevant priority session and provide motivation to get item prioritized.
• Ensure proper handover and provide relevant artifacts to stakeholders.
• Keep up to date with local and global trends and provide subject matter expertise to relevant stakeholders in area of expertise.
• Provide thought leadership in area of expertise.
• Coach, guide and train Data Analyst I and perform reviews as required.

 You will be an ideal candidate if you:

• Qualifications: Degree/Diploma – Informatics, Data Management
• Financial Industry experience would be advantageous

Skills and experience:

• SQL, Ab-initio, Teradata, Semarchy
• Analytical thinking
• Data modelling
• Metadata, Master Data Management, Data quality exposure
• Stakeholder engagement
• Presentation skills

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Job Description

• To provide relevant support to the Executive and Business Unit in their daily professional or personal life so that they may focus on high-level tasks
• Act responsibly with work related resources to contribute to cost containment
• Effectively plan and schedule manager's activities to continuously improve quality and service delivery within area
• Continuously assess own performance, seek timely and clear feedback and request development where appropriate
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
• Build and maintain stakeholder relationships