Open Jobs at BCX

Core Description

• Support executive and senior management by providing administrative support, assistance in cost reduction initiatives, schedule coordination, travel and accommodation assistance, meeting and workshop coordination

Key Deliverables / Primary Functions

• Aid in the arrangement of travel and accommodation for the Executive and Senior Management team 
• Verify the required accommodation needs (billable and non-billable) and arrange for the necessary approval 
• Provide administration support, account analysis, customer reports and information collation  
• Facilitate functions & engagement meetings for internal and external clients 
• Assist Managers with the preparation of presentation packs  
• Provide support with cost reduction initiatives, i.e. Overtime Cost Reduction 
• Aid in ensuring adherence to the BCX procurement process and assisting in the approval of the Capex, Opex, PO and Suggested Order Files. 

Core Functional Skills & Knowledge

• Microsoft Excel
• Microsoft Office
• Attention to detail
• Communication

Core Behavioural Competencies

• Job Match
• Culture Match
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Presenting and Communicating information
• Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 2 years’ experience

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control         : 0
• Level of Engagement : Engagement will all levels within the organisation, internal and external to the business

Special Requirements / Employment Condition

• Ability to work extended /long hours as and when required

Workplace / Physical Requirements

• Full-time Office Based position.
• Non-Billable

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Core Description

• Provide general and advanced administrative support to the Executive as well as the Senior Management team of the Business Unit. Oversee and perform administrative functions to ensure that operational and office management are carried out effectively and efficiently.  
• Accountable for ensuring smooth communication between the BU Management team and other areas of the business, demonstrating leadership to maintain credibility, trust, and support with senior management staff. 

Key Deliverables / Primary Functions

• Compile, collate develop and management reports using information, provided from the BU and other sources, that includes HR & Financial issues, Resource & assets, budget performance, as well as client service performance (SLA's). 
• Prepare and manage travel schedules for the Executive & Senior Management 
• Prepare, compile, and validate documentation such as presentations, operational documentation, submissions, statistics, graphs, proposals, organograms, letters, memos and agendas. 
• Perform financial administration including, but not limited to, processing invoicing, purchase orders and expense requisitions in line with finance procedures.  
• Keep minutes of management meetings and track emanating actions  
• Manage ad-hoc project management work 
• Support back-office operations to handle internal and external customer cases on ad-hoc basis. 
• Responsible for scheduling and managing the Executive’s calendar including prioritizing and resolving related conflicts and competing demands, proactively scheduling important meetings with internal and external individuals and maintaining an organized office. 
• Work closely with the BU Management team on special projects/BU initiatives and keep team and stakeholders formally up to date on all project statuses and updates 

Core Functional Skills & Capabilities

• Attention to detail
• Relationship Building
• Communication
• Microsoft Office
• Customer Orientation
• Documentation Management

Core Behavioural Competencies

• Job Match
• Working with people
• Adhering to principles and values
• Writing and Reporting
• Following instructions & procedures
• Coping with pressures & setbacks
• Delivering Results & Meeting customer expectations
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Business Administration
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience

OR

• Grade 12 & 5 years’ experience

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

• Span of Control  0
• Level of Engagement : Internal Stakeholders including C-Suite; external clients including Senior Management leve

Special Requirements / Employment Condition

• Drivers Licence and Reliable Vehicle - both required

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Core Description

• To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) 

Key Deliverables / Primary Functions

• Support, maintain and manage the technical aspects of a managed Cloud/Operating system solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting 
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations. 
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner. 
• Assist with project delivery.  
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. 
• Assist colleagues and contribute to the quality and values  
• Drive a proactive culture to reduce common causes of operational problems. 
• Understand the requirements of being part of a 24x7 on-call operation 
• Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems 

Core Functional Skills & Capabilities

• ICT Knowledge
• Infrastructure Technology
• Risk Management
• Teamwork
• Communication

Core Behavioural Competencies

• Working with people
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Analysing
• Deciding & Initiating Action
• Culture Match
• Job Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 3 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) 

OR

• 5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support) if highest qualification Grade 12

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Special Requirements / Employment Condition

• Valid Drivers license
• Ability to work extended /long hours as and when required

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Core Description

• To oversee and direct technical support for core infrastructure to transform IT and realise the digitalisation journey for our clients. To lead the facilitation of operations architecture and IT continuity management for technical support team. Support best practices, deadlines, and quality control to provide enterprise level support to our customers/users  

Key Deliverables / Primary Functions

• Manage the administration and maintenance of the environment, in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. 
• Manage the identification and mitigation of operational risk within Infrastructure. 
• Collaborate between and within BCX Divisions and establish and enhance relationships and network with partners, customers and vendors in support of market dominance. 
• Provide input into and track against the annual budget and forecasts within defined guidelines, directing and coordinating activities to achieve revenue and cost containment targets. 
• Motivate and coach subordinates in support of performance excellence, employee engagement, innovation and transformation 
• Provide input, develop and manage the implementation of process and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical, or environmental disaster or major outage, providing continuity of service to customer  
• Participate in multiple, large scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements 
• Interact with customers when escalated to, to provide and process information in response to technical requests about products and services 

Core Functional Skills & Capabilities

• Risk Management
• Finance and Budget Management
• Team Management
• Infrastructure Technology
• Service Management

Core Behavioural Competencies

• Job Match
• Applying expertise & Technology
• Leading and supervising
• Deciding & Initiating Action
• Presenting and Communicating information
• Delivering Results & Meeting customer expectations
• Culture Match

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

• 5 years relevant experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector.  

OR 

• If the highest qualification is grade 12, 7 years’ experience in infrastructure services, technical support environment. The experience must include relevant exposure to the specific ICT sector. 

Certifications

• Professional Memberships in Relevant Industry
• Level of Engagement & Span of Control
• Span of Control 

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Core Description

• This role is responsible for the effective management and optimization of software assets throughout their lifecycle for BCX and clients. This is achieved by implementing Software Asset Management practices, processes, and tools to reduce costs, and mitigate compliance risks by identifying unauthorised or unlicensed software.

Key Deliverables / Primary Functions

• Monitor and report on the software license usage across the organization. Understand licensing models thoroughly.
• Ensure compliance with software licensing agreements and license metrics.
• Keep the Software Asset Management tool up to date to track and report software usage, license renewals as per contract terms and conditions, and license compliance to relevant stakeholders.
• Provide inputs during software audits.
• Remediate unauthorized software and engage with stakeholders to minimize overdue contracts and license non-compliance.
• Identify cost-saving opportunities and cost avoidance in software procurement and usage.
• Work with BU owners/Engage Application owners on usage and product roadmaps and technical teams to understand their environments and how the licenses are being used
• Prepare meeting presentations, reports, and minutes of meetings for review by the Senior Manager.

Core Functional Skills & Capabilities

• Software Development Life Cycle (SDLC)
• Data Management
• Communication
• Power BI
• Microsoft Office

Core Behavioural Competencies

• Presenting and Communicating information
• Applying expertise & Technology
• Analysing
• Working with people
• Delivering Results & Meeting customer expectations

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science
• OR NQF 4: Grade 12

Additional Education -Preferred /Advantage

Experience

Minimum relevant experience that is required:

• 3 years’ experience or more in SAM licensing and contract management, within a complex IT environment.

OR

• 5 years’ experience or more in SAM licensing and contract management, within a complex IT environment.

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Core Description

• To coordinate calls between different resolver groups to assist in reducing aged calls, SLA breaches and call hops. Address client escalations and feedback on calls as needed.

Key Deliverables / Primary Functions

• Assign calls between resolver groups including Client and Vendor support groups.
• Receive Client approvals and missing information requests, where applicable.
• Respond to client queries in accordance with service level agreements and ensure that all calls are assigned within service level agreements.
• Provide feedback on escalations as needed.
• Chase open and aged calls with all resolvers.
• Assist with escalations and tasks assigned from Incident Analyst.
• Ensure a level of call quality with calls correctly logged, prioritized, and classified, and address any deviation with Service Desk.
• Action any Incident Management tasks that might be required as part of contract deliverables and ensure resolvers acknowledge call assignments.
• Coordinate all P1 and P2 calls to ensure that all calls are assigned to the correct resolver, and all stakeholders are kept up to date.
• Diagnose and resolve technical problems reported by users in a timely and efficient manner.

Core Functional Skills & Capabilities

• Troubleshooting
• Communication
• Customer Service
• Time management
• Incident Management

Core Behavioural Competencies

• Delivering Results & Meeting customer expectations
• Adhering to principles and values
• Applying expertise & Technology
• Achieving personal work goals & objectives
• Following instructions & procedures

Minimum Qualifications

• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 2 years’ experience in a Customer Support Services and Customer Experience environment.

Certifications

• ITIL 4 Foundation preferred

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Span of Control: 

• 0

Level of Engagement: 

• Engage with external clients and internal clients.

Special Requirements / Employment Condition

• Ability to work multiple shifts

Workplace / Physical Requirements

• Full-time Client Based Position
• Non-Billable