New Vacancies at Motus Holdings Limited

Specific Role Responsibilities

Processes and governance

• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customers and follow-up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

Qualifications and Experience

• Matric certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s licence

Skills and Personal Attributes

• Developing sales
• Making a Sale
• Persuasive Selling Skills
• Product and or service knowledge
• Trust and Integrity

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Specific Role Responsibilities

• Carry out diagnostic work and support mechanics as set out by the Foreman.
• Carry out fault diagnosis to aid and speed up vehicle servicing.
• Take steps to ensure servicing of vehicle remains within the targeted percentages of the manufacturers' time.
• Discuss matters with service advisors and customers as required and provide coherent explanations.
• Ensure standards are maintained with regards to vehicle care and safety whilst performing functions.
• Ensure vehicles are returned to the customer after service in a neat and clean condition.
• Complete all necessary and relevant training as required by the OEM (online, classroom, other mediums of training) within reasonable time frames.

Admin functions:

• Complete forms and documentation included in the company's service routine.
• Draft and prepare any reports required.
• Mentor apprentices, sign off logbooks and evaluate their technical ability (if applicable)
• Ensure effective communication with team members and colleagues across departments, with customers and service providers.
• Participate in marketing campaigns when required for the furtherance of the business.
• Any other duties as may reasonably be required.

Qualifications and Experience

• Qualified Technician; minimum 3-5 years of experience after qualifying as a Technician is essential.
• KIA technician experience will be of advantage
• Relevant OEM product training - will be an advantage.
• Need excellent “fix right first time” track record.
• Competent at operating manufacturer diagnostic equipment/ computer in order to access information required to perform the role and complete duties associated with the role.
• Mechanical insight
• Problem solving and motor vehicle fault finding skills.
• Mental alertness
• Must have sound English communication and writing skills to accurately record findings and work on job cards.
• Meticulous
• Customer orientated
• Team player and Interpersonal competence
• Decision making and action orientated.
• Valid, unendorsed driver’s license

Skills and Personal Attributes

• Customer Service
• Fundamental problem solving capacity
• Occupational Health and Safety
• Product and/or service knowledge
• Research and Information Gathering
• Technical Ability
• Technical Learning
• Trust and Integrity

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Specific Role Responsibilities

• Assist with all Parts duties.
• Handle day to day parts task/activities.
• Organized and Perform ad-hoc job related duties when assigned.
• Improve Parts efficiency.

Qualifications and Experience

• Matric.
• Little to no experience in the related field of work.
• Diploma/Degree from a registered national institution.

Skills and Personal Attributes

• Academic Average 60%
• Good computer skills
• Good communication skills
• Good interpersonal Skills
• Initiative and creative problem solving skills

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Specific Role Responsibilities

• Validate all vehicle data on documentation before input .
•  Review job cards before costing for car shop, paint and panel
• Ensure correct damage codes on all claims
• Attend to and expediently finalise all claim queries
• Ensure parts claim store is secure at all times
• Ensure parts claim store is clean and tidy
• Ensure all warranty parts are correctly tagged
• Ensure all prescribed parts are sent to the supplier within specified times
• Process all paint shop claims
• Liaise closely with HASA warranty claims department to ensure continuity in claim processing
• Ensure ordered warranty parts are placed on back order listing
• Ensure continued follow-up with outstanding warranty back order parts and customers
• Ensure customers return for back-order warranty repairs
• Check vehicle history and any previous warranty work
• Ensure the vehicle is within the warranty parameter period
• Ensure correct mileage recorded on the job card
• Ensure all vehicles have been inspected and diagnosed by the Workshop
• Ensure warranty part availability
• Ensure correct part and part number is recorded on the warranty claim form
• Ensure required authorisation is obtained before commencing with the repairs - DP or Service Manager to authorise while waiting for final HASA authorisation
• Ensure that the warranty policy is adhered to at all times
• Reconciliation of all warranty job cards, invoices and warranty claim forms to a warranty register
• Ensure all warranty claim forms and invoices are submitted to HASA within 7 (seven) days of completion of repair
• Follow up with HASA that invoices have been received
• Ensure that job cards are costed and invoiced immediately the repairs are completed

• Failed parts to be destroyed as per the conditions laid out in the warranty policy and procedures, unless otherwise instructed by HASAWhen requested, parts required for inspection are to be sent to HASA
• Ensure that all warranty job cards and invoices are signed by the customer
• Warranty filing is to be maintained by chassis number
• Manual report of warranty parts over 30 days to be kept for incentive purposes
• Reasonable requests by Management outside your job description will be performed from time to time

Qualifications and Experience

• Matric
• Over 2 years exp in same or similar role

Skills and Personal Attributes

• Attention to detail
• Previous experience in same role
• Good Communication skills

go to method of application »

Specific Role Responsibilities

Processes and governance

• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customers and follow-up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

Qualifications and Experience

• Matric certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s licence

Skills and Personal Attributes

• Developing sales
• Making a Sale
• Persuasive Selling Skills
• Product and or service knowledge
• Trust and Integrity

go to method of application »

Specific Role Responsibilities

Generic Job Outputs

• Deliver on agreed performance targets according to budget & sales targets in a high-volume dealership. 
• Maximize second gross profit. 
• Execute work in line with governance and compliance processes. Ensure that dealership remains compliant in accordance with legislation requirements. 
• Recording and reporting on transactional activities to provide timely and accurate information for decision making in area of accountability.
• Conduct financial needs analyses and provide associated sales of value-added finance and insurance products. 
• Manage and maintain the finance and insurance debtor’s book and effectively manage the applicable administration and other related processes. 
• Provide specialized need analysis & financial and insurance advice and support to clients. 
• Provide operational support related to finance and insurance activities and initiatives to contribute to the overall growth and profitability of the dealership. 
• Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base. 
• Consistently enhance own competence through knowledge development in subject matter and associated industry developments.
• Customer service and sale management.
• Knowledge of the NCA, CRA, FAIS, FICA..

Qualifications and Experience

Minimum Experience

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.

Minimum Qualification

• Grade 12 /Matric and with a relevant diploma. Credit Management Diploma will be advantageous. In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits

Skills and Personal Attributes

Minimum Requirements

• Up-to-date knowledge of vehicle legislation, trade practices, dealership policies and procedures
• Customer service and sale management.
• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the NCA, CRA, FAIS, FICA.
• Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
• Possess the relevant Continuous Professional Development points within the stipulated time-frames
• Drivers License

go to method of application »

Specific Role Responsibilities

• To carry out diagnostic work and support mechanics as set out by the Foreman to carry out fault diagnosis to aid and speed vehicle servicing.
• To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time.
• To discuss matters with service advisors and customers as required and provide lucid explanations.
• To ensure standards maintained with vehicle care and safety whilst performing functions.
• To ensure vehicles are returned to the customer after service in a neat and clean condition.
• To recommend purchase of capital equipment.

Admin functions:

• To complete forms and documentation included in the company's service routine
• To draft and prepare any reports required.
• Mentor apprentices, sign off logbooks and evaluate their technical ability.
• Ensure effective communication with staff, across departments, with customers and service providers 
• Willingness to participate in marketing campaigns when required for the furtherance of the business.

Qualifications and Experience

• Grade 12
• N6 trade certificate or Olifantsfontein motor mechanic trade papers or must be qualified on the CBMT level system

The following qualifications will be advantageous:

• Health and safety related
• VW Certified and 5 Years Isuzu experience 

Skills and Personal Attributes

• Mechanical insight.
• OEM required technical training course successfully mastered, Porsche, BMW or Mercedes training is also acceptable.
• Problem solving and moto vehicle fault finding skills. Mental alertness.
• Team player and Interpersonal competence. Customer orientated.
• Decision making and action orientated.
• Need excellent - Fix right first time track record.
• Knowledge of OEM operating computer programs ODIS, Elsapro.
• Be able to use Manufacturer diagnostic equipment / computer (Vas Machines) 2 - 3 Years technician experience. 
• VW product training.
• Have sound English communication and writing skills to accurately record findings and work on job cards.
• Need computer skills.

go to method of application »

Specific Role Responsibilities

KEY OUTPUTS:

• Ensure an efficient and focussed customer service in a passenger car workshop.
• Effectively and efficiently manage the team (Workshop, Service Advisors and Service Admin staff).
• Manage the operations (debt collection, invoicing, quoting, warranty claims, productivity, customer satisfaction).
• Adherence to Company processes and systems.
• To maximizing the efficiency, revenue and productivity of the service department and achieve the highest levels of customer satisfaction.
• To take accountability for staff recruitment, training and development.

QUALIFICATIONS AND EXPERIENCE:

• Matric.
• Must have at least 5 years’ experience in same or similar role with strong automotive industry knowledge. 
• To have contactable references and good track record.

go to method of application »

Specific Role Responsibilities

Processes and governance

• Identify and apply known solutions to operational problems and escalate unresolved issues
• Deliver on agreed performance targets according to set procedures and service level agreement
• Report on transactional activities to provide timely information for decision making in area of accountability
• Execute work in line with governance and compliance processes
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
• Process all leads of prospective customers and follow-up on possible sales
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner

Finance

• Execute work activities effectively and efficiently in order to prevent financial losses

Client/Customer

• Deliver work activities adequately to satisfy internal and external customers
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery

Qualifications and Experience

• Matric certificate
• 3-5 years’ working experience in a similar environment.
• A valid South African driver’s licence

Skills and Personal Attributes

• Developing sales
• Making a Sale
• Persuasive Selling Skills
• Product and or service knowledge
• Trust and Integrity