New Jobs at Santam Insurance

KEY RESPONSIBILITIES

Security Analysis and Monitoring

• Analyse and assess security measures within the organization's IT systems. 
• Monitor security alerts and incidents, conduct investigations, and provide timely response to security events. 
• Collaborate with the incident response team to identify and mitigate security incidents. 

Vulnerability Assessment

• Perform regular vulnerability assessments and penetration testing on IT systems to identify and address potential security weaknesses. 
• Work with system administrators and other stakeholders to remediate identified vulnerabilities. 

Security Implementation

• Implement and configure security solutions, including firewalls, intrusion detection/prevention systems, antivirus software, and encryption tools. 
• Ensure the proper configuration and maintenance of security technologies to maximize effectiveness. 

Security Policy and Compliance

• Assist in the development, implementation, and enforcement of information security policies and procedures. 
• Conduct regular audits to ensure compliance with security policies and industry regulations. 
• Provide guidance to other departments to ensure security practices align with established policies. 
• Incident Response
• Participate in incident response activities, including forensic analysis, root cause determination, and documentation. 
• Contribute to the development and improvement of incident response plans. 

Security Awareness and Training

• Contribute to security awareness programs by developing training materials and conducting sessions for employees. 
• Stay informed about the latest security threats and trends to update training programs accordingly. 

Documentation and Reporting

• Maintain comprehensive documentation related to security configurations, incident reports, and risk assessments. 
• Generate regular reports on the security status, incidents, and performance of security systems. 

Collaboration and Communication

• Collaborate with IT teams, system administrators, and other stakeholders to integrate security measures seamlessly into IT processes. 
• Communicate security risks and recommendations to technical and non-technical audiences effectively. 

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in information security, Computer Science, or a related field.
• Professional certifications such as CISSP, CISM, or equivalent. 
• 10 years of development experience with at least 3 years of information security experience.
• Proven experience in information security, including security analysis, vulnerability assessment, and incident response. 
• At least three years' experience in security technology tools like Firewalls, Intrusion Detection Systems (IDS), and Intrusion Prevention Systems (IPS), Antivirus and Antimalware Software, Security Information and Event Management (SIEM), QRadar, and ArcSight, Data Loss Prevention (DLP), Endpoint Security, Encryption Tools, Identity and Access Management (IAM), Nessus, Qualys, SCCM, and DevSecOps.

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WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Manage and oversee the daily operations of the CRM team with focus on the end-to-end motor vehicle repair process
• Manage and develop the performance of the CRM team, providing regular feedback, coaching and training to ensure staff are performing well within their targets
• Work closely with and providing technical support to other departments within the motor claims value chain
• Manage and develop relationships with service providers within the motor claims value chain, providing regular updates
• Identify and assist to develop and implement processes and procedures to improve the motor vehicle repair process
• Conduct regular audits to ensure quality and compliance
• Manage the budget of the CRM team, ensuring that resources are allocated effectively
• Stay up to date with industry developments and changes in regulations and ensure that the Company is compliant with all relevant requirements
• Monitor and control the following MBR KPIs:
• Smart repairs:
• Smart repair technology
• Repair vs replace
• Normalised Cost Ratio (NCR)
• Average Repair Cost (ARC
• ARC plus Ancillary Cost (ACPC)
• Alternative Parts Utilisation
• Paint, Labour and Parts Ratio
• Difference in Quotation vs 1st Authorisation
• Difference in 1st Authorisation vs FRC
• Difference in Quotation vs FRC
• Additional request after FRC
• Report on MBR and Santam system compliance and maintenance:
• Abuntex
• Qapter Connect
• AudaAudit
• RPM
• Parts Procurement Systems
• AudaTarget
• Santam Systems:
• BPM/ClaimCenter
• Initiate, lead and manage Supplier Performance Measurement meetings
• Monitor, Identify and Manage trends, agree upon action plan and monitor compliance
• Training, upskilling and coaching of reporting staff
• Report on supplier capacity
• Create daily, weekly and monthly reports for feedback
• Project and change management
• Manage and report on Catastrophic events

QUALIFICATIONS AND EXPERIENCE

• VDQ professional qualification, or Automotive body refinisher or, Automotive mechanic 
• At least 5 years’ experience in operation management in the motor vehicle repair and insurance industry
• Experience of managing a group of CRMs or similar professionals, with a particular focus on the automotive industry
• Experience in staff management, including performance management and staff development
• Experience in budget management and resource allocation 
• In depth knowledge of Abuntex products such as Qapter Connect, AudaTarget (NCR), AudaInvoice, Parts Procurement systems
• Good business acumen and understanding of business principles (profit, loss, margin, efficiency, etc)
• Bachelor's degree in business, finance, automotive engineering, or a related field (advantageous) 
• Expert knowledge in the relevant vehicle repair processes and repair methods
• Expert Microsoft Excel user

SKILLS AND KNOWLEDGE

• Excellent communication, negotiation and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders 
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Performance management
• Knowledge of insurance industry regulations and requirements
• Familiarity with automotive engineering principles and terminology
• Ability to work well under pressure and manage multiple tasks simultaneously
• Ability to work independently with a high level of self-motivation and drive