New Jobs at BETSoftware

You Bring:

• Bachelor’s Degree/National Diplomas.
• Relevant Project Management Certifications PMP, Prince II, Scrum Master, etc.
• 2 - 3 years’ experience in Software Development Project Management.
• 2 - 3 years’ years of experience with full product lifecycle with understanding of development lifecycle and various technology methodologies that support that lifecycle.
• Sound experience in Software Development Lifecycle and Implementation.
• Excellent planning, organizational and prioritization skills and be able to manage multiple projects simultaneously.

What You’ll Do:

Ensuring Project Management:

• Builds and maintains strong business relations with existing and prospective internal customers to interpret all individual requirements.
• Reviews changes in legal and procedural requirements affecting the business or projects.
• Validates product requirements and specifications with various departmental team members to understand the business requirements and facilitate handover to the development team.
• Analyses information and business systems to make recommendations for improvement of processes and systems.
• Co-ordinates, arranges and manages daily/weekly and monthly meetings with subordinates, management and business stakeholders as required.
• Is accountable for project status reporting as defined in a Communication Plan or as required by the Business Unit.
• Is accountable for proactively tracking the end-to-end project schedule and driving corrective action where required.
• Is accountable for end-to-end project planning and a Project Management Plan – including plans for Scope, Communication, Risk & Issues, Dependencies, Cost and Stakeholder Management.
• Assists Team Lead in creating and updating of Team Capacity Plans.
• Assists Team Lead in reviewing team backlogs and re-prioritisation with stakeholders.
• Identifies and schedules project deliverables, milestones, and required tasks.
• Adheres to best project management practices and methodologies such as Professional Management Institute standards or similar.
• Proactively manages change - including time, cost and scope changes.
• Tracks project decisions made on the project.
• Assists Business Units in getting any required benefits monitoring and reporting in place.
• Participates in all areas of the software development life cycle and provides technical support to other company personnel.
• Manages internal business processes or systems/application development projects.
• Liaises and manages external resources and suppliers.
• Ensures appropriate procedures and processes are followed.
• Participates in design control activities, and monitors, evaluates and ensures the completion of tasks and projects.

Ensures Effective Reporting:

• Reports on project success criteria results, metrics, test and deployment management activities.
• Determines the frequency and content of status reports from the project and program team, analyse results and troubleshoot problem areas.
• Provides status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership.
• Defines success criteria and disseminate them to involved parties throughout project and program life cycle.

Ensures Effective Communication:

• Communicates any project risk and issues including timing, budget, resources, scope and more to IT management.
• Collaborates closely with the Senior Project Manager and PMO Leader on enterprise projects.
• Communicates with various departmental team members to understand the business requirements.

go to method of application »

You Bring:

• 1 or more years of experience in software implementation, technical consultancy, or similar roles.
• Advanced experience in MS Excel/Word/PowerPoint.
• Diploma/Degree in computer science, IT or a related field (advantageous).

What You’ll Do:

• Understand and troubleshoot company products, services and systems.
• Work with end users to install and customize products to meet business needs.
• Inform end users of product functionalities and solution options.
• Collect and analyze data and make informed recommendations.
• Compile SOP documentation for specific processes and workflows executed within the software.
• Monitor technical performance against agreed service standards across CRMs and other technical platforms.
• Coordinate with vendors to diagnose and repair call center issues.
• Work as a team to apply technology to meet evolving business needs.
• Create and update dialing campaigns, queue maintenance, system updates, enhancements and reports.
• IVR and DNC maintenance.
• Any other ad hoc TIS duties that might be required.

Competencies:

• Ability to build and maintain customer relationships.
• Ability to efficiently diagnose and remedy technical issues.
• Proficiency in technical product and system installation.
• SLA adherence – Ensure the daily SLA outcome is achieved.
• Administration – Execute a variety of functions within a business administrative environment. Collect information and ensure its accuracy.
• Reporting – Collate and report on information. Account for and verify reporting figures/statistics.
• Review/analyses reporting statistics and figures to identify trends and make relevant recommendations.

go to method of application »

You Bring:

• Degree in computer science or related field.
• Understanding of key design principles.
• Proficiency in HTML, CSS, JavaScript, and jQuery.
• Understanding of server-side CSS.
• At least 3-5 years’ experience within a development environment.
• 2-5 years SQL/database experience
• Preferable experience in document stores such as Couchbase would be advantageous.
• Preferable experience in Message Brokers such as RabbitMQ /Kafka would be advantageous.
• 2-5 years C# experience.
• 2-5 years .NET core experience.
• 2-5 years of restful api experience.
• Good written and verbal communication skills.
• Strong attention to detail.
• Experience with responsive and adaptive design.
• Understanding of SEO principles.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Good interpersonal skills.

What You’ll Do:

Technical Outputs:

Perform Planning:

• Identify and establish objectives for self and team.
• Work on objectives or goals within timeline.
• Consider all reasonable factors, impediments, and obstacles.
• Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.

Implementation - Ensure the Solution is Functionally Complete:

• Deliver a solution which covers all the agreed specified tasks and user objectives.
• Deliver a correct solution which provides the correct results with the needed degree of precision.
• Ensure checked-in code is reviewed to ensure standards are met.

Implementation – Ensure the Solution is Reliable:

• Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks).
• Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
• Ensure the solution is robust and remains continually available.
• Respond to outages and failures when and where needed.
• Improve fault tolerance even when operational conditions are not optimal.
• Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be reestablished (despite potential attacks).
• Ensure the solution is maintainable, and actively seek methods to reduce down-time.
• Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
• Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
• Ensure over time, the solution becomes more mature where the interval between the interventions remain operational become less frequent.
• Ensure in the event of a failure reduce effective downtime is to the minimum possible.

Implementation – Ensure the Solution has Effective Security:

• Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
• Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
• Ensure the solution has high integrity where the solution prevents unauthorized access to, modification of computer programs, data, or settings.
• Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware, or software faults).
• Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/repudiated later.
• Ensure wherever possible actions can be traced uniquely to the entity that performed them.
• Ensure wherever possible the identity of an entity can be proved to be the correct one.

Implementation – Ensure the Solution is Maintainable:

• Ensure the solution and its relevant code base support ease of modification for future maintainers.
• Ensure the use of appropriate standards and methods.
• Ensure where possible (without affecting performance/security) the solution caters to maintenance by support teams rather than developers.
• Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
• Ensure relevant documentation is provided to the support team to reduce the development support burden.
• Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
• Where possible provide a mechanism for the solution to analyze its faults and provide reports before a critical failure.
• Develop the solution in a manner that supports modification for future developers thereby reducing the number of defects or negatively affecting system quality.

Verify Deployed Solutions:

• Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
• Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.

Respond to Outages & Failures:

• Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximizing development time.
• Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
• Be available to handle emergency outages and failures for you or your teams’ solutions.
• Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
• Recommend and execute approved improvements to development methods and solutions.
• Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
• Maintain solutions which have completed development and are in the operations phase.
• Develop and maintain technical support documentation.
• Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

Direct 3rd Party Development Partners:

• When required supply appropriate information, domain knowledge, and access to partners.
• Provide timely, relevant, and constructive feedback to assist the partner to achieve success.
• Take corrective action when deviation from the plan is observed.
• Take all appropriate steps to ensure organizational success.

Behavioural Outputs:

Adaptably Resilient:

• Adapts to change and is open to innovative ideas and willing to take on new responsibilities.
• Able to manage pressure and can effectively adjust plans to meet changing needs/demands.
• Changes his/her interpersonal style and approach based on the circumstances.
• Adapts behaviour to maintain cooperative relationships with others.
• Accepts changes to task, plans and procedures to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions.
• Maintains a positive attitude in the face of change.

Decision Making Quality:

• Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others.
• Ensures others understand the decision before moving forward.
• Considers short- and long-term implications of the decision.
• Able to logically defend and explain judgements and decisions.
• Takes steps to accurately define the problem before seeking a solution.
• Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

Resourceful and Improving:

• Generates new ideas and challenges the status quo, takes risk, supports change, and encourages innovation.
• Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible.
• Solves problems through questioning the status quo.

go to method of application »

You Bring:

• At least 3-5 years’ experience within a development environment;
• 2 - 5 years database experience or 3 -5 years server/client- side language;
• Good written and verbal communication skills;
• Strong attention to detail.

What You’ll Do:

• Design Fit for Purpose Solutions & Algorithms;
• Perform Planning;
• Implementation - Ensure the Solution is Functionally Complete;
• Implementation – Ensure the Solution Performs Efficiently;
• Implementation – Ensure the Solution has a High Usability Factor;
• Implementation – Ensure the Solution is Reliable;
• Implementation – Ensure the Solution has Effective Security;
• Implementation - Ensure the Solution is Maintainable;
• Verify Deployed Solutions;
• Respond to Outages & Failures;
• Direct 3rd Party Development Partners.