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  • Posted: Aug 23, 2024
    Deadline: Not specified
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    In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
    Read more about this company

     

    Multi-Manager Portfolio Manager

    Job Description

    • Analyse, research, and value listed companies with the objective of supporting and assisting the investment team by making recommendations as to whether to acquire, dispose of or merely hold investments.
    • Hello Future Multi- Manager Portfolio Manager

    Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

    • As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
    • The Investment Institute will be responsible for research, portfolio construction and thought leadership aimed primarily at increasing the value proposition the distribution force takes to end clients, and as a secondary objective to produce content to clients to increase the business profile in the investment space.

    Are you someone who can:

    • Analyse and research asset managers investment strategy with the potential to be included in the FNB Multi Managed solutions
    • Engage with the asset managers and overall investments community as part of research
    • Maintain financial models, making sure that they have high levels of integrity and accuracy
    • Support, assist and complement the broader investment team by making manager recommendations
    • Present comprehensive, coherent and properly motivated investment theses on recommendations

    You will be an ideal candidate if you can:

    • Remain abreast of market conditions and worldwide investment themes and issues
    • Have a broad perspective of economic issues and how they affect investments
    • Present investment ideas to other stakeholders in the business, most notably portfolio managers and wealth managers
    • Be highly adaptable and able to juggle numerous tasks simultaneously
    • Assist the multi management team and broader business with relevant task

    You will have access to: 

    • Opportunities to network and collaborate
    • A challenging working environment
    • Opportunities to innovate

    We can be a match if you have:

    • Strong analytical and quantitative skills
    • Experience in investment management, manager research and asset allocation
    • Knowledge in investment strategies, private markets, investment vehicles, and manager structures
    • Excellent communication and presentation skills
    • Ability to work independently and as part of a team
    • Relevant bachelor’s degree in finance, Economics, or related field
    • At least 5 years of experience in a financial institution is advantageous
    • Apply now if you are interested in taking the next step. We look forward to engaging with you!

    go to method of application »

    Financial Crime Compliance Manager

    Job Description

    • To advise and collaborate with the relevant stakeholders in the business unit/segment and team to support and enable the development of the financial crime policy, guidance, and appropriate financial crime safeguards for the business unit/segment, including those that relate to exploitation of platform technology and electronic commerce, Anti-Money Laundering and Countering Terrorist Financing, Economic Sanctions, Market Abuse, Fraud and Anti-Bribery and Corruption
    • To pro-actively advise on the development of financial crime policy applicable to the environment, the development of systems and controls to counter financial crime, and investigate, report, and liaise with law enforcement teams and/or agencies about suspected financial crime
    • Hello Future FinCrime Compliance Manager

    Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

    • As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

    Are you someone who can: 

    • Make use of data analytics and scripts during compliance reviews and validation to create efficiencies and create ongoing monitoring opportunities.
    • Manage end to FinCrime Compliance program as a deployed resource into various Segments within FNB.
    • Advise on and provide guidance and support to stakeholders in relation to the execution of the practice relevant FinCrime legislation, frameworks, policies, processes, and tools.
    • Provide guidance and advisory services and consult with business stakeholders to recommend controls and processes to ensure FinCrime compliance and informed decision making. 
    • Comply with governance in terms of legislative and policy requirements.                    
    • Participate in planned activities that are appropriate for own and employee development.
    • Ensure development and continuous value add improvement to operational processes.

    You will be an ideal candidate if you: 

    • BCom, LLB or bachelor’s degree (in a business-related discipline, Legal, Compliance or Auditing).
    • Postgraduate Diploma in Compliance, Risk Management, or related field will be advantageous.
    • Have 8 to 10 years of experience in a Risk Management, Compliance, Regulatory, Monitoring/Audit or similar environment.
    • ACAMS

    You will have access to: 

    • Challenging Work.
    • Opportunities to network and collaborate with stakeholders at all levels of the organisation.
    • Engage with subject matter experts to enhance and develop your skill set.
    • Opportunities to innovate and use data analytics.

    We can be a match if you are:  

    • Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
       

    go to method of application »

    Product Manager

    Job Description

    • Responsible for providing the direction and managing the creative process of a specialist team.

    Hello Future Funeral Product Manager,

    • Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
    • As part of our team in FirstRand Life Insurance Products Personal, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
    • As the Product Manager for the Funeral product, you will have the unique opportunity to take this flagship product to the next level. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Apply the appropriate business acumen to manage the product portfolio and drive our business aspirations by growing it through various initiatives across the value chain? The role entails end to end accountability for all aspects of the funeral products’ value propositions and customer experience.

    Business Ownership:

    • Defines product objectives and strategy aligned to the overall business strategy
    • Defines, ranks and prioritizes strategic and tactical initiatives to deliver
    • the business objectives/strategy
    • Drives the delivery of the strategic and tactical initiatives 
    • Accountable to grow the product income statement and customer base
    • Ongoing monitoring and tracking of product performance against customer expectations and business strategy
    • Set and maintain customer experience targets in support of the business’ product strategy

    Product Ownership:

    • Responsible for market research and analysis 
    • Develops and maintains unique Customer Value Propositions (CVPs) and customer journeys based on the understanding of the competitor landscape as well as the target market and their needs 
    • Oversees product design, development and implementation
    • Ensures adherence to legislative/regulatory requirements for all products

    Stakeholder Management:

    • Articulate Funeral Product strategies and considerations and represent the product at relevant Exco’s, Manco’s and approval forums
    • Partner with Channels, SubSegments, Sales teams and marketing to deliver sales and growth initiatives
    • Guide support functions across the value chain to agreed deliverables and service level agreements (SLAs) to ensure delivery of the expected customer experience, processes and solutions
    • Provides SME advice/input to the support functions and as required by the business as a whole

    You will have access to: 

    •    Opportunities to network and collaborate.
    •    A challenging working environment.
    •    Opportunities to innovate
    •    Ongoing learning opportunities

    We can be a match if you are experienced in: 

    • 5 to 7 years’ experience in Retail Banking / Insurance industry or similar environment
    • Having a minimum undergraduate degree with preference for post graduate qualification
    • Understanding the Funeral Product Market 
       

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    Compliance Specialist

    Job Description

    • To monitor processes and related controls in accordance with compliance methodology and minimum standards and provide support to experienced Regulatory Risk and Compliance professionals that require robust regulatory compliance advice and guidance
    • Hello Future Compliance Specialist

    Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.    

    • As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. We are looking for an experienced Compliance Analyst to ensure our business operations meet the regulatory requirements and governance obligations.

    Are you someone who can:

    • Review and update Regulatory Universe and obtain business owners approval.
    • Review and update Regulatory Risk Management Plans together with business owners and obtain final approval of the plans. 
    • Efficiently and effectively conduct planned compliance reviews in accordance with the approved coverage plan, within allocated time frames and in line with the Monitoring Operating Procedures. (Produce consistently high-quality outputs within agreed deadlines).
    • Build sound relationships based on trust and openness and escalate delays timeously to expedite engagement execution.
    • Draft reports which include rationale for findings, proper root cause analysis, risks posed, and action required to address the identified risks.
    • Work with business owners and management to agree on appropriate action plans that address identified root causes.
    • Provide advisory services and guidance to business owners in addressing certain compliance requirements. 

    You will be an ideal candidate if you: 

    • BCom, LLB or bachelor’s degree (Legal, Risk, Compliance or Auditing).
    • Postgraduate Diploma in Compliance, Risk Management, or related field will be advantageous.
    • Have 3 to 6 years of experience in a Risk Management, Compliance, Regulatory, Monitoring/Audit or similar environment.
    • Have strong understanding and in-depth knowledge of the financial advisory, National Credit Act, Conduct Standards for Bank, Financial Markets Act, JSE Rules, POPIA/GDPR, etc. 

    You will have access to: 

    • Opportunities to network and collaborate with stakeholders at all levels of the organization.
    • Engage with subject matter experts to enhance and develop your skill set.
    • Opportunities to innovate and use data analytics. 

    We can be a match if you:

    • Have strong project and time management skills with the ability to work independently or lead others.
    • Have excellent stakeholder management skills with the ability to communicate confidently and influence stakeholders.
    • Have strong written and oral communication skills with the ability to articulate findings and business trends.
    • Are curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to ask challenging questions.
    • Are obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
    • Are observant – Strong observation skills with a keen eye for detail.
    • Are resilient –Able to work under pressure and be unflappable (can stay cool).
    • Are decisive – you can make sound judgments and work independently.
    • Are collaborative- you can work within a team environment and to create and leverage synergies.
       

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    User Experience Designer

    Job Description

    • To translate the user journeys into an omni-channel experience by constructing high fidelity screen flows using existing User Interface symbols and User Interface patterns as specified in our User Experience Design System
    • Control expenditure and identify process improvements to contain and reduce costs.
    • Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
    • Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
    • Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
    • Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
    • Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
    • Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
    • Ensure implementation of relevant policies, governance and practice standards across the business.
    • Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
    • Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
    • Develops an understanding of risks and risk management approaches Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
    • Educates others and makes suggestions for improvements.
    • Networks and participates in specialist risk forums where required.
    • Implement, monitor and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
    • Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
    • Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
    • Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
    • Monitor customer feedback reports and align processes to maximise efficiencies.
    • Provide project status updates Interpret project briefs correctly from business stakeholders Conduct regular project touch bases with business and development to ensure UX design standards are upheld Ensure all project UX deliverables are uploaded and readily available when needed.
    • Provide support to internal team members and external OCEP partners in terms of UI patterns and UX standards.
    • Participate in project JADs with project stakeholders including business analysts, system analysts and developers and QA testers to provide support and help guide the proposed user experience by clarifying business requirements and understanding any technical constraints.
    • Ensure user journeys are constructed and clearly defined.
    • Ensure correct symbols, UI patterns and UX standards are adhered to and applied when constructing screen flow experiences.
    • Ensure decisions are backed by best practice principles and be able to defend and motivate design choices.
    • Perform User Acceptance Testing (UAT) in test environments to ensure the screen flows constructed are implemented correctly by development from a UX standards perspective.
    • Liaise with a Copywriter and UI Designer within the team to ensure copy standards are adhered to and consistently applied across all screen flows to ensure any iconography, illustrations and background imagery are constructed and incorporated into the necessary screen flows.
    • Participate in planned activities that are appropriate for own development.
    • Display and encourage an appreciation of teamwork and inclusivity.
    • Develop, encourage and nurture collaborative relationships across area of specialisation.

    Requirements:

    • Figma experience would be beneficial
    • 3-5 years' experience in UX
    • Relevant tertiary certificate 
       

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    Customer Experience Specialist

    Job Description

    • To provide expertise, advice and formulate/document the customer journey experience across the business interacting with customers across channels, products, segments and platforms to understand customer needs, behaviours and expectations in order to provide strategic insight to the Business to ensure informed decisions are made and enhance the customer journey.
    • Perform research analysis to be able to provide relevant, accurate and timely information for informed decision making to enhance the customer experience.
    • Manages risks in own area of responsibility.
    • Develop, encourage and nurture collaborative relationships across area of specialisation.
    • Participate in planned activities that are appropriate for own development.
    • Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
    • Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
    • Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
    • Control expenditure and identify process improvements to contain and reduce costs.
    • Compile reports that track progress and guide business to make informed decisions.
    • Ensure that business has a smooth, unfragmented and consistent customer experience across all touchpoints and interfaces at all stages of the customer journey.

    Requirements:

    • Relevant tertiary 
    • 3-5 years' experience in a CX role
       

    go to method of application »

    Product Specialist (Transaction Pillar)

    Job Description
    Hello Future Product Specialist

    • As part of our team in FNB COMMERCIAL , you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
    • The main purpose of the role is to provide specialist product advice.

    Are you someone who can: 

    • Manage costs / expenses within approved budget to achieve cost efficiencies.
    • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
    • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members.
    • Maintenance of expert knowledge on relevant legislative amendments industry best practices and provision of proactive advice and solutions to relevant stakeholders.
    • Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
    • Implement and maintain sound business processes that minimise risk and deliver quality requirements specifications. Findings that area as a result of internal or external audit and client management and risk.
    • Initiate and manage product research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
    • Explore local and international markets for new products and trademarks in order to expand and strengthen the business' market position.
    • Facilitate the conversion of knowledge and ideas into new or improved products, processes and services.
    • Manage own development to increase own competencies.

    The ideal candidate will have the following:

    • Have a 3 year Diploma or Degree
    • 3 to 5 year working experience in similar role
    • Product experience
    • Experience within a Financial Institution or Banking

    You Will Have Access To

    • Opportunities to network and collaborate
    • A challenging working environment
    • Opportunities to innovate

    We Can Be a Match If You Are

    • Adaptable and curious
    • Have a proven successful sales track record.
    • Thrive in a collaborative environment
       

    go to method of application »

    Multi-Manager Portfolio Manager

    Job Description

    • Analyse, research, and value listed companies with the objective of supporting and assisting the investment team by making recommendations as to whether to acquire, dispose of or merely hold investments.
    • As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
    • The Investment Institute will be responsible for research, portfolio construction and thought leadership aimed primarily at increasing the value proposition the distribution force takes to end clients, and as a secondary objective to produce content to clients to increase the business profile in the investment space.

    Are you someone who can:

    • Analyse and research asset managers investment strategy with the potential to be included in the FNB Multi Managed solutions
    • Engage with the asset managers and overall investments community as part of research
    • Maintain financial models, making sure that they have high levels of integrity and accuracy
    • Support, assist and complement the broader investment team by making manager recommendations
    • Present comprehensive, coherent and properly motivated investment theses on recommendations

    You will be an ideal candidate if you can:

    • Remain abreast of market conditions and worldwide investment themes and issues
    • Have a broad perspective of economic issues and how they affect investments
    • Present investment ideas to other stakeholders in the business, most notably portfolio managers and wealth managers
    • Be highly adaptable and able to juggle numerous tasks simultaneously
    • Assist the multi management team and broader business with relevant task

    You will have access to: 

    • Opportunities to network and collaborate
    • A challenging working environment
    • Opportunities to innovate

    We can be a match if you have:

    • Strong analytical and quantitative skills
    • Experience in investment management, manager research and asset allocation
    • Knowledge in investment strategies, private markets, investment vehicles, and manager structures
    • Excellent communication and presentation skills
    • Ability to work independently and as part of a team
    • Relevant bachelor’s degree in finance, Economics, or related field
    • At least 5 years of experience in a financial institution is advantageous
       

    go to method of application »

    External Sales and Service Advisor Lead OBR

    Job Description

    • To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
    • As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

    You will be an ideal candidate if you have:

    • Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
    • Completed First Level Regulatory Examination

    You will have access to: 

    • Opportunities to network and collaborate.
    • A challenging working environment
    • Opportunities to innovate.

    You will be a match if you are:

    • Achievement of targets for business.
    • Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
    • Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
    • Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
    • Understand reasons for and comply with governance in terms of legislation and audit requirements.
    • Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
    • Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
    • Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
    • Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
    • Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
    • Manage own development to increase own competencies.
       

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    Collections Head

    Job Description

    • As part of our Broader Africa talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.  
    • The function of the Collections Head is to define, develop and oversee the end to end collections function within an area of responsibility, drive the collections strategy and maintain synergies with all the relevant stakeholders across the Group to enable higher collection yields and reduction in impairments

    Are you someone who can: 

    • Ensure the reduction of loss to the Group and increase of revenue through collections and recovery
    • Manage costs / expenses within approved budget to achieve cost efficiencies in the collections campaigns
    • Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
    • Ensure the recovery budgets are defined and the collections strategy is determined in conjunction with all the relevant stakeholders for the Group
    • Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure implementation of appropriate interventions
    • Ensure compliance with audit requirements
    • Ensure that current practices are assessed or benchmarked against best practice and adjust practices as and when necessary
    • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation and achieve efficiencies
    • Manage own development to increase own competencies
    • Establishment, alignment and management of target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
    • Manage costs / expenses within approved budget to achieve cost efficiencies in the recovery campaigns
    • Participate in the Credit Risk technical committee by providing guidance on debt recovery and collections modelling technical issues
    • Meet recovery and collection budget by ensuring execution of budget against target as defined in the Debt Recovery and Collection Strategy for the Group
    • Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
    • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members by providing market insights and analysis and support business development activities on debt recovery and collections to ensure and develop local partnerships
    • Develop the latest recovery methods and monitor changes in applicable laws
    • Monitor changes in legislation, regulations, initiatives and relevant industry practices
    • Ensure drafting and implementation of appropriate interventions. Ensure compliance with audit requirement
    • Apply credit roadmap and debt restructuring principles
    • Ensure the recovery budgets are defined and the debt recovery and collections strategy are determined in conjunction with all the relevant stakeholders for the Group
    • Ensure the Benchmark of current practices against the Debt recovery and collection risk management framework are identified and adjust practices as and when necessary are executed as required
    • Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data for the debt recovery and collection environment by presenting findings to EXCO for decisions
    • Develop and agree on new campaigns or system enhancements for debt recovery and collections
    • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

    What you’ll need:  

    • Qualification: Bcom Law / Finance / Credit / Accounting
    • 6 – 8 years’ experience in Collections and Recoveries

    You will have access to: 

    • Opportunities to network and collaborate
    • Challenging Working
    • Opportunities to innovate

    We can be a match if you are:  

    • Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

    go to method of application »

    Universal Advisor Lead

    Job Description

    • To provide administration support to ensure the smooth running of the Administration and Risk part of the Branch and assist in the achievement of the customer migration to electronic methods of banking strategy
    • Continuously assess own performance, seek timely and clear feedback and request development where appropriate
    • Interact positively with groups or teams and participate to a learning and growth culture where information is actively shared
    • Complete daily Administration Functions in the Branch to mitigate risk
    • Assist with Management of branch required Cash Holdings and teller, ATM related cash issuing and direct customers to electronic methods of banking and assist in utilisation
    • Act responsibly with work related resources to contribute to cost containment
    • Build and maintain stakeholder relationships
    • Deliver on contracted performance objectives according to set procedures and agreed service level agreements
    • Produce high quality work, by adhering to predefined standards and procedures and in accordance with compliance and governance standards

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    Branch Advisor FAIS

    Job Description

    • Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
    • Leads identified converted into successful sales.
    • Ensure activities support cost containment and reduction.
    • Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
    • Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
    • Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
    • Always conduct themselves in an ethical manner.
    • Adhere to the TCF (Treating Customer fairly) principles in all that you do.
    • Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
    • Resolve all customer queries efficiently, and within agreed timelines.
    • Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
    • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
    • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
    • Demonstrates behaviour in support of the organizational values.
    • Takes accountability for own performance, personal and career development.
    • Maintain an ability to adapt to ever changing business and customer needs.
    • Contribute to the overall effectiveness and success of the team.
    • Improve knowledge and competencies by completing role specific training as per eCareers.

    go to method of application »

    Short Term Insurance Sales Consultant

    Job Description

    • To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
    • As part of our team in FNB Short term insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    •     Think outside the box, driven to write your own paycheck (basic plus commission)
    •     Have the ability to thrive under pressure and exceed targets in a sales environment.
    •     Build sound relationships based on trust and openness (Internal and External)
    •     Produce consistently high-quality outputs within agreed deadlines

    You will be an ideal candidate if you:

    •     Are a go getter with a positive and unbeatable mindset.
    •     Have a minimum of 1 year sales experience with a proven track record.
    •     Have a valid matric 
    •     Have an RE5 
    •     Have full FAIS qualification
    •     Have CPD credits

    You will have access to: 

    • Opportunities to network, collaborate and learn
    • A challenging working environment with growth potential
    • Opportunities to innovate, explore and make a difference

    We can be a match if you are: 

    •     Adaptable and curious
    •     Hard working and dedicated
    •     Thrive in a collaborative, highly pressurized environment
    •     Team player and willingness to go the extra mile

    go to method of application »

    Developer

    Job Description

    • Implements a program of technology projects to ensure that program goals are accomplished
    • Research new technology being used in the financial sector
    • Develop prototype systems on which to test and prove the new technology
    • Make recommendations of technology, vendors who can supply and support that technology as well as the use cases in which they can be used
    • Maintain and share a knowledge base of financial technology, trends and news for the group
    • Where bespoke applications are required, develop those applications to assist the treasury functions in the bank
    • Participate with the broader community in the development of a blockchain platform for financial systems

    go to method of application »

    Waiter

    Job Description

    • As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Manage own costs and expenses associated with role to enhance cost effectiveness of beverages and food.
    • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
    • Ensure daily cleanliness of work environment including Coffee Shop, Bar area, kitchens and relevant equipment relating to beverage and food service.
    • Establishment of efficient work procedures and schedules that allow for optimization and tracking of own work and deliverables.
    • Manage own development to increase own competencies.

    You will be an ideal candidate if you: 

    • Minimum qualification - Matric    
    • 1 years Barista, waiter & cashier experience
    • Good customer service

    You will have access to: 

    • Opportunities to network and collaborate.
    • Challenging Working
    • Opportunities to innovate.

    We can be a match if you are:  

    • Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to
    • Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
       

    go to method of application »

    Public Sector Sales Head

    Job Description

    • Strategic management of all areas across the business, its people and other resources, to ensure sustainable growth of its consolidated Balance Sheet and Income Statement by identifying business growth opportunities (new markets, new products and new services) and deliver those through the design of the most cost effective delivery channel appropriate to the respective segment, developing appropriate risk management strategies and introduce efficiency improvement measures to an optimal return and maximum stakeholder value
    • As part of our team in FNB Public Sector, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

    Are you someone who can:

    • Achieve net profit growth for the allocated segment
    • Build and maintain strategic relationships with internal and external parties to support the sales strategy
    • Take overall responsibility for the management and growth of the business across the pillars (Transact, Lend and Invest)
    • Facilitate channel migration of customers to ensure most effective way of banking customers
    • Define a portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis, providing innovating new value propositions and focusing on new as well as cross-sell opportunities
    • Develop Strategies to improve operational and cost efficiencies by tracking, controlling and influencing sales activities with the specific aim to increase sales efficiencies of the team
    • Keep up to date with financial and economic developments to inform and support clients and provide clear analysis for all business processes and documentation to develop the business
    • Plan and execute campaigns successfully and on schedule, set standards and benchmarks for measuring successful campaign execution and monitor costs / benefits per campaign/channel
    • Maintain operational accountability for all campaign execution
    • Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
    • Provide support at relevant committees (e.g. Commercial Credit Committee, Provincial Credit Committee, etc) and influence approval on deals
    • Provide support at ongoing risk management committees to ensure optimal capital management and client retention (e.g. Debt Restructuring Committee, Ongoing Risk Management, etc) and influence decisions

    You will be an ideal candidate if you:

    • Have a minimum of a relevant BCom Degree applicable to Financial Sector/industry (recognised by the FSCA Registrar)
    • Have RE1 & RE5
    • Have 4+ years commercial banking experience or 5+ years of experience in a similar environment (e.g. Sales, Credit, etc), of which 2 to 3 years ideally at management level
    • Are not an unrehabilitated / insolvent

    You will have access to:

    • Opportunities to network and collaborate
    • A challenging working environment
    • Opportunities to innovate

    We can be a match if you are:

    • Sales driven
    • Innovative
    • A people’s person
    • A good listener
    • Empathetic
    • Client-centric
       

    go to method of application »

    Financial Manager II

    Job Description

    • As part of our eBucks talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. 

    Are you someone who can: 

    • Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
    • Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
    • Manage and monitor the applications and effectiveness of the business's financial information systems.
    • Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
    • Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
    • Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
    • Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
    • Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
    • Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
    • Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
    • Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
    • Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
    • Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
    • Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

    You will be an ideal candidate if you possess:

    • Qualification - Qualified CA and/or CIMA
    • Experience - 3 to 5 years of working experience in financial field post qualification
    • Previous leadership experience
    • Additional Knowledge - Experience in financial services industry

      

    You will have access to: 

    Opportunities to network and collaborate
    Challenging Working enviroment
    Opportunities to innovate
    We can be a match if you are:  

    Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
    Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

    Method of Application

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