Latest Jobs at MultiChoice Group

Department:

• MAH Operations
• MAH Customer

Reports to: Manager: Data Analytics

Direct reports: None

Purpose of the role:

To ensure that data is analyzed diligently across various sources within MAH and provide insights to Business w.r.t data flows and data quality. Oversees and manages assigned projects related to data and ensures it meets pre-defined rules by the organization
Engage with key stakeholders to agree and implement the correct business rules to improve data quality and integrity.
Monitor and measure data quality continuously across the different internal systems and customer facing platforms. Provide recommendations to customer group teams who are collecting and consuming the data.

Key Accountabilities

• Operational Delivery
  • Evaluate the base data sets for Multichoice Africa for data quality and correctness, contribute to system providers to introduce rules and methodologies to improve overall data quality, and present findings to Business
  • Manage and oversee the filtering and cleansing of data to ensure the quality and accuracy of source data being built by the support teams
  • Implement and drive new and pre-defined initiatives with the technical teams to maintain the expected deliverables for Data enrichment
  • Responsible for ensuring Data rules based on the Data integrity project initiatives are running across the different customer touchpoints and have been implemented across all markets and different customer types (i.e., Residential and Business customers)
  • Manage the delivery of data cleansing initiatives across all markets and track performance weekly and monthly
  • Identify, interpret, and analyze complex data using linking and statistical techniques to answer multifaceted business problems including the identification of trends and/or patterns in complex data sets, and to create inference or insights
  • Analyse and define new process improvement opportunities to support continuous improvement and business outcomes
  • Develop and manage stakeholder relationships across multiple countries through strong and effective communications, managing expectations, mediation and issues management and negotiation to ensure delivery of services and the achievement of outcomes and benefits, engaging with stakeholders at all levels
• Strategic Output
  • Lead Data enrichment initiatives driven by the group for implementation and provide recommendations for MAH
  • Support the data governance, which sets policies and procedures to ensure data is consistent throughout the organization
  • Creation of new strategic intervention to improve data quality across all channels and improve existing initiatives to drive change in behaviour. Engage with Sales teams and Contact centres to assess KPIs in place to drive quality of data
  • Develop and implement additional initiatives to improve data quality and work closely with teams in MAH and Enterprise Business Service.
  • Define specific data elements using the data structures available to support existing platforms and future systems
  • Responsible for Data quality management, which aims to cleanse and enrich data thus resulting in 1) Cost savings and efficiencies of operational message delivery for SMS and Emailers 2) Increase contact rate for outbound voice and higher delivery rate for SMS and Emailers
• Analytics and Reporting
  • Work closely with internal teams like CII (Centre of Intelligence and Insights) and EBS (Enterprise Business service) to provide in-depth and regular analysis of data management.
  • Produce reports, visualizations, and recommendations to answer complex business problems that are presented in the most appropriate format to ensure clarity for target audience
  • Analyse report findings to identify trends and gaps, recommend suitable actions to proactively leverage opportunities and/or mitigate risk as well as enhance the effectiveness of initiatives
  • Manage, track and report on key metrics for the area relating to Data enrichment specifically
  • Track items logged for enhancements and drive for priority resolution
  • Create Information and Insights Packs inclusive of PowerPoint, Dash boarding or Reporting, or any fit-for-purpose reporting and information management tools for Exco, In country teams and divisional Heads consumption.

Qualifications & Experience

• Bachelor’s degree or equivalent qualification in Computer Science, Statistics, or related fields
• Honours or Master’s degree is highly advantageous.

Experience

• Minimum of 5-8 years’ experience in Data analytics
• Minimum of 4 years in managing data centric projects including but not limited to Monitoring of dashboards, oversee data driven initiatives, provide recommendations to Business
• Experience with Senior Management stakeholder engagement and presentation at Exco level
• Minimum of 3 years in data visualization is an advantage
• Strong ability to communicate assessment findings
• Knowledge and ability to collect and analyse data, using available tools, to extrapolate/derive actionable insights

Technical Competencies

• Understanding of basic integration concepts
• Hands-on experience with some of the following disciplines: MS SQL (T-SQL, SSIS), Dimensional modelling, working knowledge of Data Ops, Understanding of API-based services (e.g., REST, SOAP)
• Strong Excel and Analytical skills
• Commercial Acumen
• Stakeholder Management
• Project Management
• Written communication, PowerPoint, and presentation skills,
• Financial Management/Budgeting
• Business writing skills
• Relationship Building, Accountability, Teamwork, Perseverance, Analytical and structured thinking

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence

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Job Description:
MultiChoice Africa Holdings (MAH) provides a multi-channel pay-TV and subscriber management services in 49 African countries including Kenya, Ghana, Uganda, Nigeria, Tanzania, Zambia, Namibia, Botswana and Mozambique. The company promotes the creation, showcasing and building up of local African talent. As an African business, the organization has brought both social and economic benefits to the communities in which it operates, in terms of access to information and job opportunities.

MultiChoice has a COVID-19 mandatory vaccination policy to ensure a productive and healthy workplace. By submitting your application for employment, you warrant to MultiChoice that you are fully vaccinated against COVID-19 and accept that you will be required to submit your vaccination certificate during the recruitment process. In processing your information, we will comply with the requirements of the Protection of Personal Information Act.

Department: 

1. MAH CVM
2. MAH Customer

Reports to: Senior Manager: Direct Communication

Direct reports: None

Purpose of the role:

• To drive the execution and delivery of customer communication in line with the communication strategy and framework
• Drive the implementation of new technology across all markets within MAH
• Design and build customer communication journeys end to end using Salesforce

Key Accountabilities

Operational Delivery

• Deliver the design, configuration and customization of templates defined as per contact strategy for MAH
• Take accountability of all customer journeys build for MAH across all customer lifecycle
• Create front end development to enable automated & efficient communication journeys
• Build customer journeys on Salesforce across the customer journey lifecycle
• Support the automation of back-end process to enable effective automated communication
• Support UAT and Training of new technologies within the MAH Business
• Evaluate results of testing the programs to identify scope for improvements
• Provide input into the communication governance, ensure it is embedded into the operations communication’s framework.
• Manage and oversee the tracking of all outbound communication managed through the Salesforce platform (Apps, Emails, SMS, Decoder Messaging)
• Support in-country teams with messaging execution and provide training where applicable
• Follow and assist in query resolution
• Review messaging and provide recommendations where necessary
• Drive execution and delivery of any new messages and identify opportunities for message improvements
• Campaign set up & execution in Salesforce and marketing cloud and working with the dev team to automate content in communications
• Stay up to date with technology impacting customer engagement
• Support project teams with project related initiatives to drive customer activity and customer experience
• Support the CVM Customer Engagement calendar and manage the delivery of information to the markets and other stakeholders

Analytics and Reporting

• Monitor Message delivery report on a daily, weekly and monthly basis
• Develop monthly performance reports for management
• Provide recommendations on campaign improvements
• Analyse report findings to identify trends and gaps, recommend suitable actions to proactively leverage opportunities and/or mitigate risk as well as enhance the effectiveness of initiatives
• Manage, track and report on key metrics for the area relating to customer engagement

Qualifications & Experience

• Diploma in communication or marketing
• Degree in Marketing or Communication is an advantage

Experience

• Minimum of 3 - 5 years’ experience in messaging execution
• Minimum of 1 year in using Salesforce
• Minimum 3 years’ experience of any CRM tools
• Strong ability to communicate assessment findings
• Results orientated
• A solid understanding of e-mail, SMS, Apps execution for messaging to customers
• Ability to closely monitor timelines and concurrent campaigns supporting various business goals
• An analytical background is advantageous
• Experience with Management stakeholder engagement and presentation at Senior Management level

Technical Competencies

• Strong Excel and Analytical skills
• Problem solving capabilities and intellectual curiosity
• Stakeholder Management
• Written communication, PowerPoint, and presentation skills,
• Detail and process orientated
• Relationship Building, Accountability,
• Analytical and structured thinking

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Teamwork, Perseverance,
• Detail orientated
• Collaborative
• Accountability
• Analytical Thinking

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Purpose of the Job

To assist the DevOps Practice Manager in the DevSecOps Discipline with DevOps best practices, training, coaching, pipeline implementation, roadmap and the roll-out of DevOps standards and toolchain used by IT development and operation teams. This includes the creation and maintenance of both continuous integration, continuous deployment and release patterns using scripting languages to create templates for use by team for all type of deployments and technologies used.
Together with the DevOps Practice Manager, the DevOps Engineer will form the core of our DevSecOps discipline. This small team will help to implement and mature DevSecOps tool chains across the SDLC Delivery and Deployment teams, provide consulting and coaching to teams on DevSecOps, assist with implementing and maturing DevSecOps tool chains, provide training on DevSecOps Tool chain technologies and processes, and establish and rollout DevSecOps standards and best practices.

Job Objectives

• Work with the DevOps Practice Manager to define and mature the Shoprite DevOps best practices, standards, automated deployment patterns, templates, etc. This includes maturing the DevOps toolchain to support DevOps and the Software Development Lifecycle tools (SDLC).
• Assist IT teams with the implementation of DevOps best practices, processes, CI/CD pipelines and the use of DevOps toolchains for various development and operations teams
• To assist with DevOps onboarding, consulting, training, coaching IT development teams according to Shoprite’s DevOps best practices and toolchains.
• Create and maintain automated deployment patterns, deployment templates for the different type of deployments for the various Cloud providers (Azure, AWS and Google Cloud) and on-premise infrastructure.
• Work closely with solution architects to define, identify and understand which new DevOps technology standards, tools, deployment patterns should be considered to support any new proposed solution architectures
• Have knowledge of test automation processes, tools and best practices to assist QA Engineers and the implementation teams with test automation scripts on CI/CD pipelines, including integration to test automation tools. This includes but not limited to tools such as SonarQube, Selenium, Appium, NeoLoad, etc.
• Assist with internal training on DevSecOps technologies, tools and DevOps fundamentals, including mentoring and coaching of developers, QA engineers, security teams and the various IT operations teams.

Qualifications

• Grade 12
• Bachelor’s Degree in Computer Science or Diploma in Software Engineering or equivalent
• Industry Certification: Microsoft AZ-400 (DevOps) Certification
• Industry Certification: Any AWS or Azure Certification

Experience

• 4+ years Experience in IT, IT operations and/or software development environment (Essential)
• 3-4 years of Extensive Experience using Azure DevOps for DevSecOps pipeline orchestrations (Essential)
• 5 years of Solid working experience with SDLC Tools (Essential)
• 3-5 years of Experience managing development activities and proficiency in applying the SDLC and DevOps principles (Essential)
• 3-5 years of Experience with Atlassian Stack (Jira, Bitbucket) (Essential)

Knowledge and Skills

• 3-5 years of Good Understanding and Working knowledge of a collection SDLC tools (Essential)
• Understanding of the Information Technology Infrastructure Library (ITIL) principles (Desirable)
• 3-5 years of Understanding of SDLC methodologies; Agile; Waterfall; DevOps (Essential)
• 3-5 years of Understanding of SDLC stages and best practices (Desirable)

This includes the creation and maintenance of both continuous integration, continuous deployment and release patterns using scripting languages to create templates for use by team for all type of deployments and technologies used.

Together with the DevOps Practice Manager, the DevOps Engineer will form the core of our DevSecOps discipline. This small team will help to implement and mature DevSecOps tool chains across the SDLC Delivery and Deployment teams, provide consulting and coaching to teams on DevSecOps, assist with implementing and maturing DevSecOps tool chains, provide training on DevSecOps Tool chain technologies and processes, and establish and rollout DevSecOps standards and best practices.