Career Opportunities at Kimberly-Clark

About the position 

• The individual will work in the exciting environment of Logistics within the FMCG industry with the intent to develop and build experience in the field of Logistics management.
• You will then need to apply and send your current updated CV, with confirmation of the below :

What will you be doing?

• The Individual will be exposed to all logistics functions in the department over an 18-month period including but not limited to: Checking, Receiving, Issuing, Inventory, Replenishment, Container management, Leading a team and covering all aspects of MRO in the engineering stores.

About you 

What are we looking for? 

• Qualification in Purchasing/ Supply Chain Management/Logistics
• Academic results above 70% in their final year whilst maintaining a 60% -65% average or over during the duration of their studies
• MS Excel, MS Outlook, MS Word skills
• Good communication skills
• Good analytical skills
• Committed team player
• Outspoken and willing to learn
• Results-oriented
• Attention to detail

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Job Description

• Purpose of the role: Accountable to provide one point of contact for customers and sales teams on order management and supply chain/logistics expertise. Strengthen relationships with customers. Provide excellent customer service, drive efficiencies and deliver on required KC Consumer business objectives.

Minimum Requirements – Education and/or Experience

• Matric/Senior Certificate - Required
• Drivers Licence and Own Transport - Required
• Tertiary or Customer Service/Logistics Qualification (NQF level 6) - Advantage
• At least 5 years’ experience in Customer Service/Logistics in an FMCG Company - Advantage
• FMCG and/or SAP Experience - Advantage

Primary Responsibilities
Customer Interaction

• You are responsible for delivering customer excellence for your group of customers and are the point of contact for customer logistics escalations.
• You will collaborate internally with operational teams to produce performance excellence by responding to customer queries, complaints and resolving root causes for customer queries on product orders, deliveries and returns.
• Maintain communication and escalate issues to Team Leaders / Key Stakeholders
• Collaborate with external customers to order up on upcoming promos or risk of stock outs, including the timely and correct implementation of all marketing projects; i.e. promotions, hard and soft rollovers

Order Management

• Manage and prepare orders for deliveries to specific customers, including daily review of order status and ensuring orders are delivered per customer requirements and KPI’s are achieved
• Refer pricing issues to pricing department, communicate with relevant stakeholders
• Review and manage all order related aspects including but not limited to damages, shortages, late deliveries, delivery complaints and requests for log numbers for refused deliveries. Manage requests for log numbers for Bulk customers
• Adhere to Forecast and Critical Stock allocation requirements
• Optimize direct from mill deliveries in collaboration with key stakeholders
• Review product trackers published by Demand Planning, to identify and communicate risks to relevant Customer Managers and Team Leader of customers going over forecast

Reporting

• Provide visibility on orders status from entry to delivery within the agreed tracker
• Review daily published reports from all key stakeholders, rectify and communicate concerns to all parties concerned
• Review daily demand planning tracker – identify and communicate risks to relevant customers manager of customers going over forecast
• Review customer logistics and customer reports
• General Activities
• Maintain awareness of current or upcoming promotional activities and manage orders accordingly

Key Competencies / Skills

Generic Standards (and One-KC behaviours)

• Excellent communication skills
• Proactive self-starter with minimal supervision.
• Build Customer Relationship (Think Customer)
• Analytical and problem-solving skills

Functional Standards

•  Working Customer Service knowledge
• Basic end-to-end FMCG knowledge
• SAP R3 in order to cash stream
• PC Literacy, Microsoft Office Skills