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The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts....
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Job Purpose
- The Learning & Change Manager for the unit will be responsible for leading the planning, management and delivery of the learning and development strategic objectives to support the achievement of the Unit’s Business strategy.
- This will include guiding and managing the implementation of the unit’s training needs analysis in collaboration with the business, with the aim of assessing and evaluating business needs and development gaps; advising on learning solutions and initiatives to assist in closing performance gaps and achieving business objectives, in line with legislation, BBBEE targets, Company standards and Sun’s Learning and Development framework.
- The role will also be responsible for the management and delivery of all development programmes at the unit such as internships, learnerships, graduate programmes, onboarding, etc. to support the development of a talent pipeline for the property.
- Working and collaborating closely with the business and leadership teams, the role will be required to oversee the planning, management and delivery of change management projects across business operations with specific regards to the people impacts of change, and the development of skills and abilities, in line with process development, transformation and/or technology implementation.
- This will include providing plans, project management and administrative support for various projects, and to assist operators in identifying development gaps and programmes aligned to the change to ensure organisational readiness.
- The role will collaborate with central L&D and the learning service providers (as required) on delivering content for functional programs and ensuring this content is embedded into operations through a change and communication process.
Education
- 3-Year Degree in learning and / or ODETDP
Experience
- Minimum 8 - 10 years experience in learning and change, including 5 years as a Learning & Development facilitator
- Experience in change management
Skills and Knowledge
- Interviewing Skills
- Skills Development legislation, BBBEE regulations on SD
- Learning needs analyses
- Learning & development methodologies in development, design
- Facilitation skills
- Change Management methodology and implementation
- Data analyses
- Financial and Business Acumen
- Project Management
- Proficiency in MS Office; Peoplesoft; LMS
- Communication skills (Verbal and Written)
- Personal Credibility & integrity
- Skills Development Reporting writing
Key Performance Areas
- Gain a good understanding of strategic objectives, deliverables and performance challenges being experienced in the various areas of the business
- Build a learning and development roadmap and objectives for the business unit to support the achievement of business goals, transformation targets, a talent pipeline and changes taking place within the financial year
- Partner with the unit HR team and the central Learning and Development team to facilitate learning needs analyses processes and results, relative to strategic and performance objectives
- Conducts analyses of trends, development plans, survey results and assessment results to ensure that learning needs analyses support business strategy and goals, investigating and identifying the root cause of the issue using a performance consulting approach.
- Be a learning and development expert and provide advice and counsel to individuals on career management and learning initiatives to improve performance and encourage the philosophy of a learning organisation that enables the development of talent and creates a high performing culture.
- Construct relevant learning solutions and provide advice to business in implementing solutions and interventions to address challenges and close identified gaps
- Manage the development of learning content or alternatively source content to address business needs and facilitate learning programmes as required including facilitating the induction process for the unit on a monthly basis
- Oversee the integrity of learning data in the learning management system and conduct ad hoc audits on data to ensure compliance and accuracy handling any areas of concern in preparation for reporting requirements
- Guide and deliver the mandatory skills development plans and reports for the business unit on an annual basis, including ensuring consultation with relevant stakeholders as required
- Develop and manage measurement activities to evaluate the effectiveness of learning content to ensure stakeholder requirements are met and expected transfer of knowledge, skills and ROI is achieved
- Manage and deliver development programmes at the unit including the management of internships, learnerships, graduate programmes, etc. to support the achievement of skill development targets and the development of a talent pipeline for the property; managing both internal and external stakeholders to ensure these programmes add operational value
- Monitor the preparation of audit files and supporting documentation (identifying trends; statistics; project status updates) for BBBEE skills development audits
- Monitor and track the compilation of skills spend and documentation for BBBEE reporting for allocated business units
- Be a change agent and communicate on change frameworks, plans and tools for functional learning and change projects; providing the necessary advice around skills and knowledge development
- Formulate a change plan based on the business case for the change as well as documenting key objectives, milestones and timelines
- Lead the change process by supporting and enabling managers and change champions to effectively guide teams through each step in the change process by creating a positive organizational culture that is “ready” for the change
- Apply a structured methodology in leading employee change management activities in line with business changes and plans
- Create an awareness campaign around the need for the change
- Collaborate and communicate with HR in co-ordinating the implementation of change and development programmes at unit level
- Develop and update communication plans including formulating communication templates, posters, content, etc as is required
- Oversee the compiling of learning plans including the completion of knowledge and abilities needs analyses; facilitating any learning activities and workshops that need to be planned and implemented
- Oversee plans to upskill Change Champions
- Monitor progress through the change life cycle process, including implementation and analysis of surveys, questionnaires
- Workshop or deal with resistance to change, calling on necessary stakeholders to manage this process as is required
- Complete change management pre- and post-change assessments, including the potential impact of the change to ensure organisational readiness by developing metrics prior to change and measure the impact on business following the change.
- Identify, analyze, and prepare risk mitigation solutions to ensure the smooth delivery of the change into operations
- Plan and co-ordinate training interventions to support users / employees in delivering successfully against objectives
- Provide input into skills development and change budget and spend for the unit and track and monitor skills spend relative to the budget and targets
- Inspirational leadership to enhance employee engagement and motivation of teams by growing and leading the Sun Way culture and initiatives
- Team management of the learning and change team - including managing conditions of employment, performance management and development of own team, conducting coaching and building a solid employee relations and disciplined culture within the department
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Job Purpose
The Reservations Agent is responsible to coordinate and capture all reservations received through the contact centre, in line with Company procedures and service standards.
Education
- Grade 12
- 3-Year Hotel School Diploma is an advantage
Experience
- 2-3 Years’ experience in the hospitality or service industry in a front office ; reservations or call centre environment
Skills and Knowledge
- Problem Solving
- Collecting Information (listening; asking questions)
- Team co-operation
- Dealing with Customers
- Following Instructions
- Attention to detail
- Checking (accuracy in the handling and recording of transactions)
- Emotional resilience
- Accommodation pricing structures
- Inventory Management (Rooms, conferencing & events)
- Rooms Product knowledge
- Reservations
- Proficient MS Office skills
- Working knowledge of Opera suite
- Selling skills
- Business unit facilities knowledge
Key Performance Areas
- Answer calls received by business unit reservations
- Greets clients in a friendly way and treats them with respect at all times
- Elicit information for mandatory fields
- Convert calls to bookings / reservations
- Upsell bookings to achieve best available rates on all booking requests
- Compile and communicate confirmation letters to clients, as per their booking requirements
- Provides accurate information (including promotion information, functions, facilities, etc) to guests
- Interacts with the guest and provides service to resolve their individual queries
- Complete handover reports and files
- Send booking confirmation letters to clients and operations team
- Capture information needed to complete the reservation in the system accurately and efficiently
- Input and amend rooming lists in the system
- Upload and input market codes, source codes, nationalities and rates correctly into the system.
- Route and capture special requests on system bookings.
- Balance blocks after the rooming lists have been captured in the system
- Follow up on all outstanding rooming lists and payments
- Send System generated rooming lists to the Clients / Operations Team
- Pull reports from PMS and ORS – including arrivals, stats, rooming lists
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, products and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
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Job Purpose
- The Training Consultant will be responsible to facilitate the needs analysis, planning and delivery of learning content for existing SunBet systems, services and products as part of the implementation of new systems and changes within the business with the aim of closing knowledge and skills gaps and enabling and supporting users in the delivery of SunBet business objectives both nationally and internationally, in line with legislation, BBBEE targets and Company standards.
- This will include collaborating with various HODs and teams across the business to ensure all new team members are fully onboarded and have a full understanding of SunBet’s business objectives, products, services and systems.
Education
- Grade 12
- 2-Year tertiary qualification in learning and / or ODETDP is preferred
Experience
- Minimum 5-6 years experience as a Learning & Development facilitator or as an operator within the SunBet business
- Knowledge of the SunBet business, systems and products
Skills and Knowledge
- Conceptualising
- Integrating (Connecting; Collaborating; Consulting and Managing Conflict)
- Influencing Skills
- Managing Customer & Stakeholder relationships
- Innovating
- Initiative
- Driving results
- Emotional Maturity
- SunBet Product, Services and System knowledge
- Learning needs analyses
- Learning & development methodologies in development, design
- Facilitation skills
- Business Acumen
- Project Co-ordination
- Proficiency in MS Office; Peoplesoft
- Communication skills (Verbal and Written)
- Personal Credibility & integrity
- Clerical administration skills
Key Performance Areas
- Be the first point of contact for all transactional learning and development-related queries within SunBet
- Maintains learning and development event records by recording course codes, calendars, process event names, logistical information, attendance registers
- Administer learning-related documentation for the creation of new programme requests; and the amendment of existing programme requests
- Update the learning management system with programme information related to bursary applications; study assistance loans; management development programmes and learning initiatives and programmes, ensuring all data is accurate and complies with audit requirements
- Identify, classify, maintain and protect learning and development related files, documentation and sensitive information consistent with record handling and audit requirements.
- Support the preparation of mandatory plans and reports, by capturing and / or conducting internal audits of data to ensure data is clean for submission
- Monitor and track nominations for learning and development programmes, highlighting any challenges, lack of nominations and non-attendance to management for resolution
- Compile a tracking system for monitoring bursary applications and study assistance loans, and results
- Compile an electronic filing system and ensure all files are up-to-date and accessible
- Provide administrative support for the processing of learnerships
- Communicate details and logistics to attendees in advance of the event happening
- Provide administrative support and respond to queries received by the department (including responding to e-mails, mail and telephone enquiries), escalating or redirecting any issues identified
- Update electronic repositories and shared folders with templates and support documentation around the various processes
- Troubleshoot and resolve queries and issues with stakeholders, escalating where required.
- Supports the relationship with learning providers through regular engagements to ensure learning content design, and performance objectives are achieved
- Facilitate learning programmes and learning content, specifically relating to product, service, and system requirements; as well as the monthly onboarding process of new starters with SunBet both nationally and internationally
- Plan and co-ordinate training interventions to support end users / employees in delivering successfully against objectives
- Evaluate and ensure user readiness for operational delivery and performance
- Monitor the execution of training projects, escalating any issues and challenges with management and HR
- Gain a good understanding of business objectives, deliverables and performance challenges being experienced in the various areas of the business
- Partner with SunBet HR and Central Learning and Transformation to facilitate learning needs analyses processes and results, relative to business objectives
- Make use of relevant learning documentation, tools and templates to document and record learning and development discussions, analyses and reporting
- Conduct analyses of trends, development plans, survey results and assessment results to ensure that learning needs analyses support business operational goals
- Where trends are identified, conduct analyses (including observations / interviews) to investigate issues being experienced in the operations, diagnose and identify the route cause of the issue.
- Make recommendations on learning initiatives to improve performance and delivery
- Construct relevant learning solutions, presentations, training material, etc. and provide advice to facilitate the implementation of relevant learning solutions and interventions
- Source relevant learning service providers; courses or programmes to close gaps as required
- Prepare progress reports against the implementation plan
- Implement measurement activities to evaluate the effectiveness of learning content to ensure stakeholder requirements are met and expected transfer of knowledge, skills and ROI is achieved
- Set up electronic files to ensure that all information is appropriately documented and secured
- Track budgeted project and learning content expenditure
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Job Purpose
- Responsible for performing a variety of first-line repairs and maintenance tasks throughout the day. This includes, but is not limited to, carpentry, electrical work, plumbing, painting, HVAC, flooring, and general facility repairs.
Education
- Grade 12 or equivalent National Technical Certificate
Experience
- Minimum of 1 year of experience in general maintenance repair
Skills and Knowledge
- Initiative
- Attention to Detail and Quality
- Building Positive Working Relationships
- Customer Centricity & Stakeholder Focus
- Drive for Results
- Working experience with SHE legislation and standards
- Proficiency in the use and storage of tools and maintenance equipment
- First-line troubleshooting skills in areas such as:
- Carpentry
- Electrical
- Plumbing
- Painting
- HVAC
- Flooring
- General facility repairs
Know How
- Knowledge required involves the practical application of work procedures and processes
- Planning is generally on a short-term basis (weekly) and within regular activity cycles
- Communicates, coordinates, and interacts with others in the value chain to achieve departmental SLAs
- Manages time and resources to achieve objectives effectively and on time
Problem Solving
- Interprets customer requirements in terms of available services and constraints
- Takes initiative in making decisions within well-defined procedures and authority limits
- Considers all facts, options, and possible outcomes prior to making decisions
- Works independently and is oriented towards solving customer queries
Accountability
- Takes ownership of requests and requirements
- Follows policies and procedures, operating in line with rules, regulations, system parameters, and internal controls
- Supervises progress, results, and service offered during shifts
- Interprets customer requirements and facilitates operational processes
- Refers problems outside parameters to the manager for resolution
Key Performance Areas
General, Equipment, Infrastructure, and System Maintenance
- Check in with the services office for scheduled jobs after each job completion and at the end of each workday
- Manage time effectively for jobs scheduled each day
- Prepare necessary tools and PPE for the day ahead
- Respond to requests for equipment and systems installations, repairs, and upgrades in line with scheduled repairs and preventative maintenance plans
- Conduct investigations and diagnose system or equipment faults
- Troubleshoot and complete routine and light repairs based on identified faults
- Inspect and audit supplies, machinery, and systems, addressing any risk areas
- Assist tradespeople with electrical, plumbing, or HVAC repairs
- Complete minor electrical repairs and maintenance (e.g., light bulbs, wiring, circuit breakers, fuses)
- Perform general carpentry tasks (e.g., woodwork, sanding, painting, cabinet building)
- Conduct general plumbing activities (e.g., fixing toilets, faucets, leaks)
- Perform facility and infrastructure repairs (e.g., doors, doorknobs, locks, broken tiles, floor polishing, staining, pressure washing, roofing, windows)
- Conduct system check-ups and perform preventative maintenance, escalating the need for major repairs
- Adjust system settings and conduct performance tests using specialized tools
- Keep management updated with feedback on repair and installation status and challenges
- Store and secure parts and tools according to regulations and SOPs
Maintenance Compliance
- Inspect and test systems to ensure compliance with safety regulations
- Store maintenance assets, technical stock, and parts according to regulations
- Maintain Personal Protective Equipment (PPE) in line with specifications and regulations
- Stay updated with the latest safety, health, and environmental regulations, and update skills according to new equipment, systems, and HVAC regulations
- Keep abreast of policies and procedures for installing, maintaining, and repairing HVAC equipment or machinery, including revised testing or installation procedures, and align practices accordingly
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Job Purpose
The Groups & Events Billing Co-ordinator will be responsible to be the client’s contact for the successful co-ordination and reconciliation of billing for all conferencing and events across the business unit property with the objectives of supporting the team in creating great customer experiences for all groups and events customers and contributing to building the reputation of the business unit’s brand as the conferencing venue of choice.
Education
- Grade 12
- 2 year Diploma in Events Management is preferred
Experience
Skills and Knowledge
Core behavioural competencies
- Analysing
- Sourcing information
- Dealing with Customers
- Connecting and Interacting
- Taking ownership
- Responding with urgency
- Collaborating
Technical / proficiency competencies
- English Verbal & Written Communication skills
- Numerical skills
- Financial awareness
- Emotional resilience and ability to handle pressure
- Proficient Computer Skills (MS Office / Opera)
- Professionalism
Key Performance Areas
Co-ordinated Groups and Events
- Obtain billing instructions for the event from the function sheets, and track expenses
- Meet with clients on-site on a daily basis to check whether charges have been billed correctly on the account
- Conduct a reconciliation between what the client requested and what they received. Where discrepancies exist these should be resolved immediately or escalated as required
- At the end of the function and before the client leaves the property the account must be accurate and signed off by the customer
- Hand over the recon to debtors for further resolution
- Keep records of all amendments from a company perspective to assist in resolving any future queries
- Resolve any problems and queries in accordance with contract stipulations, and escalate when required
Delivered Customer Experiences
- Connect with all guests by greeting them warmly and with a friendly smile, acknowledging them, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Understand guest requirements
- Be able to answer guests’ questions on business unit facilities, products and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
- Communicate and source information from the relevant departments with regards customers special requests
- Build effective internal and external relationships to ensure synergy of guest experience
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Job Purpose
-
The Digital Marketing Manager for Sun Bet will be responsible to oversee the development, design and implementation of digital marketing plans to create maximum engagement across consumer touch points; develop and integrate innovative marketing campaigns and content; and develop customer-centric online marketing experiences to expand Sunbet’s online digital audience, promote online brand recognition and maximise the revenue potential for the business.
Education
- Grade 12 (if having relevant experience in the online gaming environment)
- 3 Year Bachelor’s Degree in Business, Marketing, Communication or related field is preferred
- GAIQ certification (Google Analytics Certification)
Experience
- Minimum of 8 years experience including 4 years in the digital marketing and online sports betting environment
- Experience managing PPC and Adwords accounts
- Experience with CPA, Revenue Share, CPC and CPM models
- Experience in developing and implementing digital marketing plans including SEO, Google Analytics, Digital Paid Media management.
- Experience in monitoring digital trends and social media technologies pertinent to driving digital audience growth and engagement.
- Experience in managing the digital campaign process from brief, through design direction, copy writing, approval and reporting.
- Track record in managing multiple projects on various levels with different and converging timelines.
Skills and Knowledge
- Analysing
- Creating and improving
- Sourcing information
- Applying expertise and technology
- Taking ownership
- Responding with urgency
- Collaborating
- Team management
- Knowledge of Sunbet products and the sports betting context
- Digital acumen
- Online Media / Advertising buying
- Proficiency in the use of Google Analytics
- Proficiency in PPC, Google AdWords and campaign reporting
- Advanced proficiency in MS-Office Suite (Excel, PowerPoint, Adobe)
- Social Media Platforms (including how to use these to effectively support paid media).
- Google & Revenue Reporting skills
- Project management
- SEO best practices
- Understanding of digital marketing trends (triggered base communications, AI, predictive marketing, etc.)
- Data analysis
- Business & Financial Acumen
Key Performance Areas
- Understand the sports betting strategy and marketing value chain and be the subject matter expert to leverage online reputation and business growth for Sun bet
- Conduct data analyses that yield rich insights into online consumer behaviour and key motivational/attitudinal behaviour and online habits
- Develop multi-channel initiatives and online content to advertise Sunbet services and grow client strategies within the online sports betting arena
- In collaboration with the Sunbet Marketing and Management team, offer expertise around the planning, design and delivery of digital marketing plans, frameworks and tools to optimize Sunbet’s digital online reputation, build competitive advantage and provide insights to support current and future revenue growth and optimisation plans
- Develop, maintain and use all digital channels (website, online booking engine, app, social, blogs, paid media) on behalf of Sunbet
- Research and benchmark trends in digital marketing, and drive digital innovation to ensure Sunbet’s online presence remains progressive, reflective of the brand and a leader in the industry
- Plan and manage the implementation of highly innovative marketing campaigns, initiatives and experiences on various digital channels to elevate brand awareness, drive sales, competitive edge and business growth
- Co-ordinate and manage key sponsorship events and paid media campaigns
- Influence present and future content by determining and evaluating current and future market trends, and work closely with the PR agency to leverage content in the digital space
- Oversee the planning of various digital displays, SEO/SEM, social, email, push, and mobile display advertising campaigns
- Manage split testing on various content categories and collaborate with IT development and business support in the building and configuration of web infrastructure
- Benchmark and monitor performance across all digital channels and campaigns, making recommendations to improve future decision-making and spend and address areas of concern
- Develop marketing collateral to promote the Sunbet brand at property level
- Collaborate with the media agency or in-house Digital Content Team to help them understand sports betting business objectives and advertising requirements
- Shared accountability for developing and managing the budget and expense management for the function
- Relationship agreements with key suppliers, business partners and sponsors are built, negotiated and managed to achieve the business objectives and leverage new opportunities and joint initiatives
- Conduct meet-and-greet’s; and familiarization trips; and entertain and host clients whenever required
- Develop and coach the team in areas of digital marketing, and nurture a performance driven culture within the department
- Actively engage internal and external stakeholders to build relationships and professional thought leadership and innovation in digital marketing
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Job Purpose
Responsible to investigate, audit and identify gaming product deviations and effect advanced repairs and product configuration to all gaming related equipment, in line with internal professional standards and gaming regulations.
Education
Experience
- 1 year experience as a technician will be an advantage
- Experience in the gaming industry is preferred
- Meet the requirements for a gaming licence and FICA
Skills and competencies
Core & personal behavioural competencies
- Analytical skills
- Problem Solving
- Collecting Information (listening; asking questions)
- Dealing with Customers
- Checking
- Following Instructions
- Emotional resilience
- Presentable
Technical proficiency competencies
- Gaming Component Knowledge
- Gaming Component Servicing & repairs
- System auditing& investigations
- English verbal communication skills
- Proficient computer skills
Work conditions and special requirements
- Ability to work shifts that meet operational requirements
- Physically able to work and stand for long periods of time
- Physically able to move machines
Duties and responsibilities include
Gaming Product
- Refer to the work output task register for detailed tasks
- Cleaning, servicing, replacing, repairing, testing components of EGMS, Gaming Kiosks,
- Displays, Online systems, cabling, progressives, card reader, keypads, IView screen, note acceptor, EGM bases, Gaming Table Equipment, Signage, cashiering equipment, marketing and promotional equipment, audio/ video
- Record and prioritise all job cards
- Move and place EGMs
- Configure gaming equipment
- Knowledge sharing on gaming products
- Writing technical manuals as per operational requirements
Gaming Technical Standards
- Clean-up move location
- Keep workshop tidy and safe
- Clean, store and secure equipment
Customer Service
- Investigate and resolve customer disputes
- Provides accurate guest information including promotional information
- Greets guests with a friendly smile, eye contact on arrival, friendly goodbye and treated with respect at all times
- Guest Interaction and Service
- Contact suppliers for technical support where relevant
Audits and Investigations
- Auditing and investigating (Refer to the work output task register)
- Jackpot exceptions
- Count variances
- Machine performance checks
- Other auditing as per operational requirements
- Reports variances and make recommendations
- Communicate and follow-up to ensure all corrective actions are implemented
Reporting & Administration
Analytical Reports: (Including but not limited to)
- Shift reports
- Month end Feedback reports
- Note acceptor reports
- Card acceptance reports
- Power Supply voltage reports
- Suspicious meter movement reports
- Card update failures
- Network stats checks
- Captures relevant data
- Ensures RGP information is displayed
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Job Purpose
- The Traffic Manager for SunBet is the point of contact for incoming marketing projects / work requests and briefs within the SunBet business and is responsible for the recording, tracking and delivery of creative design products by the internal creative team to the SunBet marketing team.
- This will include managing traffic requests, project plans and support, content co-ordination, and quality assurance of end products, in line with deadlines, brand and company standards; to ensure the seamless implementation and consistent delivery of services provided by the creative team in line with artistic briefs.
Education
Experience
- At least 5 years’ experience in running projects and traffic management in the creative industry
- Assertive, level-headed, calm and presentable individual
Skills and Knowledge
- Planning & Co-ordinating
- Checking / Attention to detail
- Sourcing information
- Applying expertise and technology
- Taking ownership
- Responding with urgency
- Integrating (Connecting; Collaborating; Managing conflict)
- Emotional resilience
- Knowledge of Asana or similar tool
- Strong verbal and written communication skills
- Copywriting
- Project co-ordination
- Advanced proficiency in MS-Office Suite (Word, Excel, PowerPoint, Outlook) and database software
- Brand Identity
- Financial acumen
Key Performance Areas
- Be the point of contact for the creative team and receive and channel traffic flow requests from the SunBet team for the delivery of creative work
- Translate requests into usable marketing briefs and bookings / allocations of all related tasks onto the project management platform (Asana)
- Keep a daily status update of all requests / projects received by the department, and manage the production of creative content against brief and timelines
- Develop project plans / calendars and compile, track and manage timelines, plans for various projects in consultation with various team members
- Review templates / content briefs from the business and allocate briefs to relevant team members
- Co-ordinate, allocate and manage resources and prioritisation of jobs.
- Compile campaign plans and deliverables with timelines and activities
- Facilitate and escalate requests and obtain approval that exceed agreed terms when required
- Monitor tracked time and utilisation rates
- Keeps relevant stakeholders up to date and is quick to alert stakeholders and / or team members should problems arise
- Set-up reviews and ensure relevant stakeholders are available to attend.
- Develops and sustains strong professional relationships with key internal customers as well as external suppliers
- Co-ordinate and quality assure content before presentation to clients
- Acts as an art and freelance buyer for photography, illustrations and designers when required
- Identify, download and utilise relevant stock images off the web, and uploading into the central repository for usage by the creative team
- Manage the relationship with the creative team around any obstacles, challenges or delays
- Act as a resource on special projects and provide project support as required by the marketing team.
- Understand costs relating to freelance creative design, photography, storyboard design, etc.
- Provide briefs to illustrators and storyboard artists based on instructions from designers
- Project co-ordination / project management from inception to completion
- Works closely with printers around planning to ensure that creative concepts are ready for production
- Works closely with creative team to ensure the preparation of final materials for publication
- Hold daily and weekly project status meetings to share progress and updates and provide input and compile minutes to record deliverables by each accounts manager
- Follow-up on outstanding work required to deliver the SLA
- Creates and documents creative processes and communicates with the team, including SOPs, templates, FAQs
Method of Application
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