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Smollan is an international retail solutions company delivering growth for clients across five continents by covering every aspect of how a Brand is managed at the point of sale. With extensive industry experience, an exceptional human platform and sophisticated systems, Smollan has provided consistent excellence in operational execution to retailers and man...
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DESCRIPTION
We're on the lookout for a Customer Service Consultant in JHB CBD.
- Effective administration
- Customer handling
- Client service
- Effective teamwork and self-management
REQUIREMENTS
- Call centre experience preferable/ Customer service experience
- Grade 12
- Sound administrative skills
- Excellent telephone manner
- Customer service orientation
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As a People Senior Specialist: Industrial Relations, you will be responsive for but not limited to:
Management of Disciplinary Processes
- Develop and maintain standardised and simple disciplinary processes that are aligned to all legislation.
- Review and update disciplinary policies, processes and guidelines based on evolving labour law.
- Assist in handling of CCMA disputes and/or any relevant dispute resolution forum disputes.
- Upskill line management and HR teams on disciplinary processes and best practice
Incapacity Management
- Develop and maintain standardised and simple incapacity processes that are aligned to all legislation.
- Review and update incapacity policies, processes and guidelines based on evolving labour law best practice.
- Management of Arbitrations and Department of Labour
Represent Smollan at CCMA proceedings.
- Provide guidance and advice to HR representatives and line management on CCMA proceedings.
- Monitor settlement trends and advise on acceptable approaches.
- Ensure that CCMA awards are actioned in a timeous manner.
- Facilitate correspondence with CCMA with regards to:
Condonation objections
- Rescission applications/objections
- Objections for conciliation or arbitration
- Filing of closing arguments
- Requests for telephonic conciliations
- Ad hoc facilitations
- IR Upskilling
Ensure that IR training material is up to date.
- Initiate the scheduling of IR refresher training.
- Facilitate IR training and up-skilling at Group level.
Stakeholder Management
- Provide advice and support regarding any IR matters.
- Ensure appropriate up-skilling of HR and line management on all IR related matters (e.g.
- Build and maintain relationships with relevant stakeholders across Smollan (e.g., Business Units, HR representatives and Operations Managers)
Teamwork And Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
- Demonstrate consistent application of internal procedures.
- Plan and prioritise, demonstrating abilities to manage competing demand.
REQUIREMENTS
What are we looking for?
To qualify for this role, you should have
- Diploma or Degree/NQF level 7
- 6- 8 years’ experience in industrial relations
- Relationship building
- South African labour legislation knowledge
- Report writing skills.
- Labour law and industrial relations knowledge
- Communication skills (verbal & written)
What’s in it for you?
- Competitive benefits package
- Joining a company that has a passion for people development and career growth
- Opportunity to work remotely
- A dynamic team culture.
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DESCRIPTION
- Sales Tracking|
- Co-Ordination of Trade Visits|
- Budget Management|
- Office Administration|
- Diary Management and General Administration |
REQUIREMENTS
- 1-2 year’s secretarial/admin experience, preferably in retail /FMCG||Essential / Minimum|0-5 years|
- Grade 12/NQF level 4
- Communication skills (verbal & written)
- Sales objectives and achievement skills
- Financial management skills
- Planning and organising skills
- Time management
- Attention to detail
- Computer literacy - MS office suite
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As a People Consultant, you will be responsible for:
- Effective teamwork and self-management
- Planning, implementing and managing the overall Talent Acquisition strategy
- Assisting in performance management and employee evaluation
- Planning and implementation of training programs within the business unit(s)
- Effective handling of all poor performance and IR-related matters
- Effective administration, data management and reporting
- Effective people management
REQUIREMENTS
What are we looking for?
To qualify for this role, you should have:
- 4-5 years' Human Resources experience in retail/FMCG
- HR degree/diploma at NQF level 6 or 7
- Good understanding of labour laws
- Strong ethical standards
- Outstanding organizational and time-management skills
- Possess good leadership skills
- Be a problem-solver
What’s in it for you?
- Competitive benefits package
- Opportunity to work remotely
- A dynamic team culture
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As a Electronic Data Interface Consultant , you will be responsible for:
- Electronic Data Interface Operations
- Control, Analysis and Reporting
- Continuous Improvement Initiatives
- Communication and Stakeholder Engagement
REQUIREMENTS
- 2-3 years’ experience in Customer Service Order-To-Cash and SAP Sales and Development
- Diploma/NQF level 5
- SAP or Business Analysis Certification
- Computer literacy – MS office suite
- Customer service skills
- Attention to detail
- Project management
- Communication skills (verbal & written)
- Analysis & Problem Solving
- Assertiveness
- Analytic reporting
- Adaptability
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DESCRIPTION
We're on the lookout for an experienced Regional Hub Manager in JHB- East Rand.
- Drive Sell Out
- Management of Promotional Activities
- Distribution of New Lines
- Stakeholder Management
- Management of Assets and Expenses
- Achievement of POP objectives
- Operational Management
REQUIREMENTS
- 4 - 5 years’ sales experience; with at least 2 years FMCG / Cellular / Consumer electronics environment at a Managerial/Supervisory level
- Diploma or Degree/NQF level 6 or 7
- Driver’s license and own reliable car
- Business acumen
- Financial acumen
- Leadership skills
- Influencing skills
- Analytical skills
- Strategic thinking
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What You'll Do:
As a Finance Graduate at Smollan, you will have the opportunity to learn how to:
- Manage financial data and budgets
- Analyze financial trends to drive strategic decisions
- Launch your career in the exciting realm of retail finance
REQUIREMENTS
- Advanced Diploma or Degree in Finance (NQF level 7)
- Analysis & Problem Solving
- Planning & organising
- Ability to follow instructions & procedures
- Ability to cope with pressure
- Presentation Skills
- Communication skills (verbal & written)
- Ability to carry out research
- Report writing skills
- Computer literacy – MS office suite
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What You'll Do:
As a Distribution Center Graduate at Smollan, you will have the opportunity to learn how to:
- Contribute to efficient distribution operations
- Analyze data to optimize supply chain processes
- Launch your career in the exciting realm of distribution center management
REQUIREMENTS
- Advanced Higher Certificate or Diploma in relevant field (NQF level 6)
- Advanced Diploma or Degree in relevant field (NQF level 7)
- Driver’s license (where applicable)
- Analysis & Problem Solving
- Planning & organising
- Ability to follow instructions & procedures
- Ability to cope with pressure
- Presentation Skills
- Communication skills (verbal & written)
- Ability to carry out research
- Report writing skills
- Computer literacy – MS office suite
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DESCRIPTION
- Territory Coverage Management
- Perfect Store Execution and Management
- Stock Management
- POS Management
- Administration and Reporting
- Stakeholder Engagement
REQUIREMENTS
- 2-3 years’ sales experience in retailEssential / Minimum0-5 years
- Diploma/NQF level 5
- Higher or Advanced Certificate
- Code 8 Driver’s license
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What You'll Do:
As a Field Marketing Graduate at Smollan, you will have the opportunity to learn how to:
- Collaborate in diverse and inclusive marketing campaigns
- Analyze market trends to drive strategic decisions
- Launch your career in the exciting world of retail marketing
REQUIREMENTS
- FMCG OR Retail related Degree / Diploma
- Must have a valid Code 8/10 Drivers License
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As a Product Consultant, you will be responsible for :
Ensure product availability
- Check for and manage damaged stock process
- Check accurate pricing, promotional pricing, competitor pricing
- Effective management of demo software on all live devices
- Training of store staff
- Engaging with shoppers
- Assisting and supporting of store sales staff to drive sales vs competitor sales
- Implement and maintain POP material as per client brief
- Identify need for promotions to increase sales and negotiate with store manager
- Increase forward share / floor share / shelf share of products
- Negotiate for prime positions in store
- Drive slow moving stock and allocate sufficient space to fast moving stock
Effective implementation of promotions
- Implement promotions according to head office and client requirements
- Maintain stock levels
- Maintain POP
Effective administration
- Complete reports timeously / accurately
- Manage assets and equipment
- Utilization of handheld devices / system to provide reports / feedback and action returns process
- Communicate execution / exceptions to relevant parties and gather feedback
- Customer service and satisfaction
- Effective self -management
REQUIREMENTS
- 2-3 years’ experience in sales
- Diploma/NQF level 5
- Sales acumen
- Marketing principle knowledge
- Customer service skills
- Administration skills
- Communication skills (verbal & written)
- Computer literacy – MS office suite
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As a Paid Media Specialist, you will be responsible for :
- Creating, managing, optimising, and reporting on paid media campaigns, primarily across social media platforms.
- Leading the team in developing Digital Paid Media strategies for clients that support their overall Digital Marketing program.
- Translation of client KPIs and goals into strategic recommendations for clients across Paid Media channels.
- Conduct audience, keyword, placement, and platform research to help inform Paid Media strategies for clients.
- Build accurate and reliable reporting frameworks to track your campaign performance.
- Internally and externally report on progress against goals, ROI, spends and other key metrics.
- Daily campaign budget management.
- Create monthly and quarterly reports for clients
REQUIREMENTS
To qualify for this role, you should have:
- 3 years experience in a similar role
- Matric (Grade 12)
- A relevant tertiary qualification
What’s in it for you?
- A dynamic team culture.
- Competitive benefits package
- Opportunity to work remotely
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As a National Account Manager, you will be responsible for :
Project Planning
- Compile and submit accurate proposals to prospective and existing clients
- Ensure that new clients sign off on all costs ahead of the project
- Ensure that project/service rendered to the client is in accordance with clients’ objectives
Operational Excellence
- Work in partnership with the executional team to deliver on the project plan’s
- Monitor the campaign against agreed KPI measures
- Ensure quality of service and Smollan standards of excellence
- Accurate and on-going reporting back to client on campaign progress
Administration
- Develop effective and efficient administration systems
- Submit reports to clients and management
- Document and manage income and expenditures
- Monitor debtors
- Ensure necessary salary information is submitted timeously to the office administrator
- Liaise with salaries department regarding all problems and enquiries relating to the payment of field staff
Stakeholder Engagement
- Provide regular feedback to clients
- Establish and maintain sound working relationships with clients
- Solve client/customer queries and problems
Administration
- Operational Excellence
- Project Planning
REQUIREMENTS
- 4-6 years’ experience in a Marketing or Agency environment
- 4-6 years’ experience in project management
- Diploma or Degree/NQF level 7 in Marketing Management or Communications
- Financial acumen
- Business acumen
- Ability to deliver under pressure
- Campaign concept & management
- Ability to develop a communication plan
- Knowledge of activation & experiential marketing
- Client service skills
- Project management skills
- Collaboration skills
- Self-management skills
Method of Application
Use the link(s) below to apply on company website.
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