Latest Vacancies at SITA SOC (Ltd)

Key Responsibility Area 

• To be accountable and manage the IT Service Desk, Customer Contact Centre and the Business Process Outsourced service desks in order to facilitate the resolution of clients’ queries ensuring that service level agreements are kept at optimal levels. Provide first line telephonic support and remote support. 
• To be accountable and have authority as complete Service Management technology enablement process owner. Execute, provide and manage technology environments to proactively monitor performance of IT Service Management processes and to better support and maintain critical services provided to the business. 
• To be accountable and have authority as complete Service Management process owner ensuring that policies and processes are developed, evaluated, monitored and implemented for all Service Management processes, namely, Service Strategy, Service Design, Service Transition, Service Operations, Continual service improvement and in identifying, planning, delivering and supporting IT services to SITA and customers. Ensure that the Service Management processes are adopted across all IT departments within SITA. 
• To be accountable and have authority to manage, lead, and directs all components technology (End User Computing, Information Security Systems, Service Delivery, Incident Management, Design & Planning) of Service Management and support in order to provide and continually enhance Service Management technology and other related technologies. 
• Manage Human Resources. 
• Supports the development of customer service standards, policies and procedures for the organization and align it with government departments. 

Qualifications and Experience 

• Minimum: 3-4 Year National Diploma / National First Degree in Software Engineering/ Computer Science /Information Technology or relevant equivalent. 
• Experience: 9-10 years’ experience in Service Management, including: 5 years’ experience in the infrastructure using ITIL framework. 3 years’ experience in the ICT Governance role.5 years management experience. 

Technical Competencies Description 

• Customer service management Government Information Management. Business Development. Information Technology management ICT Services ITIL Framework. Cybersecurity. Writing technical documents. 

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Key Responsibility Area 

• Implementation of all services and solutions relating to the Core server infrastructure and Directory services. 
• Design procedures and standards for Directory integrated systems, Servers and related services and monitor implementation thereof. 
• Management / ownership / resolution of high medium operational incidents. 
• Implementation of Server and Services Toolsets & Dashboards. 
• Monitor availability of the server. 
• Publish/distribute server software/hardware upgrade. 

Qualifications and Experience 

• Minimum: 3-year National Diploma / Degree in IT or Computer Science, IT related fields (NQF level 6) PLUS MCSA/ MCSE/ MCITP/ Microsoft Azure Certifications/ Microsoft 365 Certifications 
• Certification: Microsoft Azure Fundamentals Microsoft Certified: Azure Administrator Associate - Designing and Implementing Microsoft Azure Networking Solutions Microsoft Azure Infrastructure Solutions Microsoft Certified: Identity and Access Administrator Associate Azure SAP Microsoft 365 Certified: Messaging Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Security Administrator Associate Microsoft Certified: Azure Security Engineer Associate Microsoft 365 Certified: Teams Administrator Associate Microsoft 365 Certified: Teamwork Administrator Associate. 
• Experience: 5 - 6 years’ experience as a Specialist: Server Administrator in the provisioning, support and maintenance and support of all Server related Infrastructure such as Enterprise Directory Services, virtualization and server infrastructure technology stack. Experience in working within the ITIL Framework for Incident, Problem, Change, or Service Experience in the design, planning, implementation of an Enterprise Server solution and services. 

Technical Competencies Description 

• Knowledge of: IT and Government Industry. IT Products and Services. An in-depth knowledge of: Server Operational Management. System performance. Server Performance. Management/Support service offerings. Stakeholder management. knowledge of TCP/IP, DNS, 802.1x, and DHCP protocols; knowledge of Windows and Linux Servers, Server Operations, Server applications, etc.; knowledge of both physical and virtualized servers, especially Hyper-V. A solid understanding of: Hardware and software support for client system/solutions, Server & Storage related technologies & related management toolsets and solutions Service Management systems (ASPECT /ARS/ITSM7) or equivalent applications ICT Operational Trends Network Operating Systems. Project Management. NOS/Active Directory/Virtualization. Quality assurance standards. DNS, E-Mail, software deployment, Patch management, Core Stack builds VPN technologies and concepts. Disaster Recovery. Virtualization technologies and concepts. Computer and network security principles Operating System Stack builds (OS Imaging). Service Level Management.

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Key Responsibility Areas 

• INITIATION PROJECT – Effectively applies project management principles to initiate and Plan the project; 
• MANAGE PRODUCT DELIVERY – Manage product delivery to ensure successful delivery of the project; 
• PROJECT CONTROL – Monitor and Control project activities to ensure successful delivery of the project objectives within budget, scope, time and quality according to plan; 
• PROJECT CONTROL – FINANCE – Consolidate, Monitor and control project costs and revenue to ensure delivery of the project within budget and profitability guidelines; 
• PROJECT CONTROL – RISK – Monitor and Control project risks and issues; and 
• PROJECT CLOSURE – Close Project according to company policy. 

 Qualifications and Experience 

• Minimum: 3 Year National Diploma / Degree in Business Management/ Project management / Information Technology/ Computer Science or equivalent (at least NQF Level 6). 
• Certification: Project Management Professional (PMP) and/or Prince 2 Practitioner Certification and/or Agile PM Practitioner will be an added advantage. 

Experience: A minimum of 5 – 6 years working experience, including: 

• At least 3 years Project management experience, 
• At least 3 years working experience in an IT environment and 
• At least 3 years in public sector IT environment. 

 Technical Competencies Description 

• Knowledge of: Public sector / Government organization; Information Technology management; ICT Services; System Engineering methods and Governance; Project Management Office (PMO) Management; Project management methodologies (PMBOK, Agile PM and Prince 2); PPM Governance. Computer Literacy: SITA Business Planning system (BPS), Oracle ERP; Project Schedule Management (PSM); Oracle Time & Labour (OTL); MS Office; MS Projects.

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Key Responsibility Areas 

• Provide first and second level LAN & desktop support. Install and configure new IT equipment. Implementation, customisation and maintenance of the remote software deployment. Provide support to the enterprise’s local IT and software resources. Provide LAN & desktop advisory services to clients.  

Qualifications and Experience 

• Minimum: Grade 12 PLUS National Higher Certificate in IT (NQF Level 5) with A+/N+ either as a subject of the Certificate OR as a separate certification (expiry irrelevant). 
• Experience: At least one-year corporate experience in the Service Management / End User Support Environment, OR Call Centre Agent experience with 1 – 2 years relevant experience in the End User Computing services and related LAN Infrastructures Services. Maintenance and support service of the End User Computing Services relating to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches and other LAN peripherals. Maintenance and support to ensure the availability of the services according to prescribed procedures, policies, standards and SLA’s. Ensure the resolution of hardware and software service requests, incidents and problem within End User Computing and all related LAN infrastructure.  

Technical Competencies Description 

• Knowledge of: Desktop operating systems and application. Network cabling and telephony system. Security software and hardware. Technical support and maintains of the application system(s), hardware and software End User Computer and LAN infrastructure principles and topology, Internet protocols, services. Routing and switching technologies. ITIL. Procedure, Policies and standards. 

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Key Responsibility Areas 

• To ensure incidents are effectively handled within SLAs. 
• To provide LAN and desktop support to the client. 
• To perform daily administrative tasks and provide feedback to Consultant: LAN Support and clients. 
• To Provide applicable training and mentorship to LAN & desktop resources. 
• To assist with new projects and execute on contracted Project deliverables. 
• To provide technical advisory service to SITA customers. 

Qualifications and Experience 

• Minimum: 3-year National Diploma/Degree in Computer Science, IT or equivalent. 
• Experience: 3 - 5 Years working experience in the respective field. 3 years’ experience in the provision of ICT solutions and services. 

 Technical Competencies Description 

• Knowledge of: Various Operating Systems Knowledge of Project Management Principles Knowledge of public sector business Knowledge of ITC Products and services Knowledge of industry best practices, eg ITIL, CoBIT the incumbent will be required to consult and interact with relevant Government Officials, standards generating bodies, accreditation and certification bodies. 

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Key Responsibility Area 

• Design, develop and maintain the Infrastructure (including networks) solutions for SITA clients. Prototyping of solutions. Design, develop and maintain an Application and Integration solutions for SITA clients. Design, develop and maintain the Infrastructure solutions for SITA clients and technology portfolio. Design, develop and maintain Information Security solutions for SITA clients that meet regulatory obligations and data protection requirements as well as align with the business and corporate security strategy. Project management of projects to meet service delivery. Provision of technical consulting expertise across the organisation from strategic decision making down to the project implementation.

 Qualifications and Experience 

• Minimum: 3-year National Higher Diploma / Degree in Business, Computer Science, Information Systems, Technology and Engineering. 
• Experience: 7- 8 years practical experience in the ICT field in at least Architecture/Business analysis/System Analysis/ Application development /Information security/ Infrastructure (Hosting/Network)/ Data management. 4-5 years’ experience in the implementation of integrated solutions across multiple hardware and software platforms in a large corporate/public sector organisation; Driving the rapid implementation and adoption of new technologies, ideas and processes; Using modelling and analysis concepts to inform and illustrate proposed solutions; Engaging with clients and relevant stakeholders to determine project requirements by determining project scope, timelines and deliverables.

 Technical Competencies Description 

• Knowledge of: FOSS (Free Open Source Software) Products; Infrastructure Concepts and Technologies; Application Development, Testing, Maintenance and Support; Hosting, Networks and Converged Communications; Data Management; User Support and Training; Integration and Implementation Methodologies; Cyber Security and ICT Standards; IT Quality Management, Strategies and Architectures; General ICT Procurement; MIOS (Minimum Interoperability Standards). 
• Technical competencies: Application Development; Architecture; Business Analysis; Business Writing; Customer Relationship Management; IT Project Management; and Network/Infrastructure Management. 

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Key Responsibility Area 

• Update the annual Internal Audit strategic documents, Strategic and detailed operational audit schedules/plans for SCM and Revenue Assurance Services (SCM& RAS), in accordance with the acceptable audit standards by conducting an enterprise wide risk assessment and within the stipulated timeframe so that an effective and efficient audit process exists to assist management and the board in achieving the strategic objectives. 
• Assist in preparation of EXCO and the Audit, Risk and Compliance Committee factual audit reports on significant findings and recommendations, audit activities and progress against the annual audit plan in line with the audit cycles as approved by the Board/Audit Committee. 
• Utilisation of the audit software / tools / resources to support / assist the Internal Audit function to perform their responsibilities / work the more effective and efficient. 
• Manage relationships with Clients (with Auditees) and stakeholders through regular liaison and consultations with the objective of achieving improved client satisfaction. 
• Ensure effective management of resources (i.e. budget/finances, asset) within the Unit. 
• Ensure effective Human Capital Management (Leadership). 
• Performance of Planned Engagements as per Internal Audit Plan and ad-hoc audit engagements.
• Performance of Integrity Reviews as per approved SCM Policy (CAAS Mandate) and managing of external auditors as per panel of external auditors RFA. All tenders above R10 million (RFA, RFP, RFQ, SS, SSP) and below on an ad-hoc basis reviewed by CAAS.

 Qualifications and Experience 

• Minimum: 3–4-year National Higher Diploma / National First Degree in Accounting and/or Internal Audit / NQF level 7 or a verified / certified alternative equivalent @ NQF Level 7 with the equivalent credits of a National Qualification. 
• Must be a member of Institute of Internal Audit of South Africa (IIASA) in good standing. 
• Experience: 8 – 9 years’ experience in an audit, SCM probity or integrity audit reviews and internal audit field of which 5 years should be at middle or senior management level. The incumbent will be required to engage with various stakeholders/role players and to travel nationally/internationally, as and when required and comply with IIA(SA) code of conduct. Added advantage, should have served Internal Audit Articles with IIASA or South African Institute Chartered Accountants articles with SAICA under a training office. 

 Technical Competencies Description 

• Understanding of various and relevant legislation: Knowledge of finance and accounting systems and practices; Professional Standards for the Practice of Internal Auditing; Internal Audit Principles; Project management; Policy Review; Risk Management; People management; Business advisory; Risk Based auditing; Analytical; SCM probity or integrity reviews ; Monitoring and Reporting; Auditing skills; Data analysis; Project management skills; Agile audit approach; Report writing skills; Facilitation and presentation skills. Personal Attributes: Agility, Innovation, Integrity, Collaboration, Customer Centricity, Empathy. 
• Technical competencies: Project/Programme Management; IT Risk Management; and Corporate Governance.