Latest Vacancies at Nedbank

Role Purpose

Apply deep HR domain and change management expertise to design, implement and embed an enterprise-wide people change portfolio product vision and strategy to deliver on our people strategy and HR transformation agenda. Build HR product owner capability and enablement to deliver large scale organizational change. In addition, lead the design, implementation and supporting advisory of multi-dimensional, complex, enterprise-wide change solutions for HR’s Book of Work. This will include solution design and advisory on the following (among others):

• Multi product service design and integration
• Process re-imagination (complex, multi product)
• Technology enablement and change management of end to end technology stack transformation
• Digitalization across HR Products & Services
• Service Delivery Model (end to end for HR)
• People (multi-stakeholder and across all levels within the organization)

Qualifications

• Relevant B degree or studying toward the completion of a relevant B degree (Honours / Masters qualification

Minimum Experience

• Minimum 8-10 years’ experience in delivering large scale 
• change in evolving industries

Core Experience

• Experience in supporting large scale business 
• transformations (people, process, systems) with expertise 
• in digital business models & agile transformations
• Proven track record in stakeholder engagement & 
• facilitation at all levels in the organisation
• Proven track record in commercial & strategic partnering 
• to business including exceptional diagnostic & analytical 
• capabilities
• Proven track record in communications (all forms) design
• & execution – this includes the ability to write a coherent 
• strategic change narrative and the ability to integrate 
• subsequent change messages to the overarching 
• strategic change narrative
• Proven track record in delivering change with 
• corresponding business impact
• Deep Expertise in Human Resources & Change 
• Management domains with a preference to a proven 
• track record in workforce experience transformation
• Demonstrates an agile/growth mindset Agile/Scrum 
• certifications are a BONUS (Certified Scrum Master, 
• Certified Product Owner or the SAFe SM/PO
• certifications)
• Experience and proven track record in developing & 
• championing coaching & capability building programs 
• to scale adoption
• Demonstrated expertise as a coach, solution focused and 
• thought leader who designs innovative solutions that 
• builds organizational capability and delivers business
• outcomes;
• Demonstrated experience in designing, developing, 
• and implementing organizational change solutions of 
• varying complexity across business & workforce
• segments.
• Significant experience facilitating small and large group 
• design thinking, solutioning & or learning sessions with 
• a variety of audiences, including senior leadership
• Demonstrated ability to promote a diverse & inclusive 
• work environment
• Deep expertise in the application of change 
• management and process design
• Skilled collaborator as part of a team, but can work 
• independently to deliver results
• Comfortable working on multiple projects / large scale 
• programs in a fast-paced environment with a strong 
• focus on enabling and driving transformational change
• Process facilitator and end user obsessed
• Willing to roll up their sleeves and do what it takes to 
• get the job done

Behavioural Competencies

• Curiosity in Action
• Driving Innovation
• Leading Change
• Inspiring Excellence
• Customer Focus
• Persevere for Results
• Building Organizational Talent
• Entrepreneurship
• Financial Acumen
• Driving Execution
• Digital Acumen
• Ignite Passion

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Job Purpose

To manage a portfolio through multiple teams with a medium term strategic horizon.

Job Responsibilities

• Managed Financial and Business ResultsEnsure that all individual and department results are delivered within budget to deadlines
• Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
• Ensure that transparent transfer pricing for provision of products and services for the business area are  being followed through
• Activity Justified Transfer Pricing (AJTP) model (aligned to GT service model) by  establishing costs, prices and conditions
• Ensure effective  targeted cost recovery through monitoring and ensuring all times are captured by staff on a weekly basis
• Ensure quality projects / processes / systems delivered on time and are fully aligned to Nedbank's business requirements
• Provide agreed information, resources, professional advice and  strategic contribution to relevant stakeholders on time, in budget, within quality standards
• Ensured that all individual and department results were delivered within budget to deadlines
• Delivered services to client expectations and Nedbank standards
• Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
• Provided agreed information, resources, professional advice and strategic contribution (on time, in budget, within quality standard)
• Managed Stakeholder Relationships
• Deliver services on client expectations and Nedbank standards  by ensuring the Service Level Agreement, Operational level agreements ,  contractual agreements,  and project schedules are met as stipulated
• Advise and consult  to clients by  providing professional solutions that meet the requirements of the clients business needs
• Ensure that professional solutions delivered within agreed parameters and timelines
• Ensure that Professional solutions demonstrate a balance of best of breed and return on investment for the client
• Enable the building of commercially viable relationships with clients by providing quality advice to clients
• Monitor and manage client, service providers/ vendors, partners and  other stakeholder expectations
• Actively engage to establish trust and respect of department members, direct reports, stakeholders & manager/s through active engagement with all parties
• Delivered best practice services to client expectations
• Monitored and managed client, service providers, partners and other stakeholder expectations, built long term relations
• Proactively supported and shared information and knowledge with peers in own and other departments and functionsTrusted and respected by department members, direct reports and manager/sEffective communication and relationship networks upwards, downwards, sideways and outwards  
• Managed Internal ProcessesOperationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritise work in alignment to Divisional Strategy
• Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities
• Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy
• Select appropriate professional frameworks, methods/ supporting technologies in line with Agreed Architecture and expected return on investments
• Manage multiple assets through the development, implementation, review of strategies and planning for area

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Tertiary Qualification/ formal accreditation in Professional field
• MMP/SMP / MM  or equivalent
• BSC Computer science
• BComm Information Technology
• Post graduate management qualification
• MBA

Essential Certifications

• ITIL Talent nurturing or equivalent MMP/SMP / MM or equivalent
• Minimum Experience Level
• 6 to 8 years line management 10 years IT Industry experience
• Technical / Professional Knowledge
• Budgeting
• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Workforce planning
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• ITIL
• IT Architecture
• General Communication Skills
• Joint application development
• Organisational structure
• Influencing
• IT Assets management processes

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring others
• Business Acumen
• Building partnerships
• Driving for Results
• Selecting Talent

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Job Purpose

To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk managementand attainment of strategic objectives. Provide input into strategic objectives and ensure delivery thereof.

Job Responsibilities

• Development of new models and methodologies to ensure the models in place in the business are best-practice and enhance business decisions.
• Monitoring and validation of all models according to group requirements.
• Refinement and calibration of models on a regular basis.
• Documentation of models as per group requirements.
• Ensuring data collection and refinement to assist in model enhancements.
• Monitoring successful implementation of models within business areas.
• Ensuring the adequacy and effectiveness of Nedbank Private Wealth governance, risk management and internal control processes with regards to the credit models.
• Ensure that all relevant and approved models, with rules to determine the appropriate use are implemented.
• Monitor use of models within the business and systems to ensure correct application
• Ad hoc work to verify information on systems / identify breakdown in process or use of models.
• Management of the storage of all model details - data files, versioning etc.
• Research into latest methodologies and benchmarking against best-practice to ensure continuous improvements in the modelling.
• Monitoring of ratings across the business units including review of accuracy and ensuring a robust rating process.
• Reporting into SARB on models.
• Specialist expert advice and technical input in terms of model development and validation.
• Facilitating business unit involvement in all model related work (development, calibration, validation etc) to ensure buy-in and sign-off is obtained.
• Appropriate education of relevant parties, ensuring adequate knowledge pertaining to the use of models - including development/ maintenance of supportive material, training sessions, ongoing communication and query resolution
• Providing guidance in terms of the business unit rating processes.
• Providing support to the business units for model or analytic type work.
• Advise on statistical techniques and on financial products and instruments that are relevant to stakeholders
• Assist and facilitate internal audit, external audit and Credit Models Validation Unit in performing their duties.
• Attending Wholesale Technical Forum / Retail Technical Forum.
• Attending relevant meetings and other committees (such as the Group Credit Committee).
• Facilitation and preparation for SARB onsite visits.
• Reporting on progress, initiatives, issues and plans to relevant forums.
• Participation in key projects, steering committees, DCC's and industry forums.
• Management of complex stakeholder relationships across the bank.
• Development and maintenance of relevant Pricing models aligned to Nedbank Private Wealth business and meeting Group governance requirements
• Effective Capital Management (including reporting & forecasting of regulatory and economic capital)
• Credit risk targets (including setting, monitoring & stress testing)
• Scenario analysis on capital requirements for inclusion in Group ICAAP document

People Specification

• Essential Qualifications - NQF Level
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Post graduate degree in Statistics/Mathematics,  CFA/ FRM/CQF

Essential Certifications

• Preferred Certifications
• Minimum Experience Level
• 6 years relevant quantitative analytical experience in the financial industry.

Technical / Professional Knowledge

• Industry trends
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Risk management process and frameworks
• Business writing skills
• Microsoft Excel
• Knowledge of risk
• Quantitative Skills
• Systems knowledge
• Behavioural Competencies
• Earning Trust
• Coaching
• Customer Focus
• Decision Making
• Innovation
• Continuous Improvement
• Technical/Professional Knowledge and Skills

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Job Purpose

Lead the design, development, and implementation of cutting-edge analytic engines and services, leveraging extensive experience and expertise in machine learning, data mining, and information retrieval to pioneer innovations.

Job Responsibilities

• Spearheaded best-in-class statistical models and algorithms, building upon previous experiences and learnings.
• Conduct in-depth statistical analysis to extract valuable insights and patterns from complex datasets, contributing to data-driven decision-making.
• Offer actionable insights and advice to stakeholders, utilizing a solid foundation in AI/ML and contributing to the team's expertise.
• Contribute to the creation of value from enterprise-wide data, assisting in the translation of data into meaningful business solutions.
• Apply specific financial services domain knowledge to analyse datasets and develop statistical models and algorithms that cater to individual financial services use cases.
• Design and implement ML models with experienced banking professionals that meet the unique requirements of financial institutions.
• Implementation of cutting-edge AI and ML solutions, playing an active role in system operations and maintenance.
• Experienced in deploying or contributed to deployment of at least one end to end data science solutions that has yielded significant value in the organisation at an enterprise level.
• Contribute to the shaping of the organization's AI/ML strategy, aligning it with evolving business needs.
• Assist in transforming data science prototypes into scalable machine learning solutions for deployment.
• Collaborate with experienced team members to design dynamic ML models and systems, incorporating the capability for adaptability and retraining.
• Participate in periodic evaluations of ML systems, ensuring they align with corporate and IT strategies.
• Expert proficiency in programming tools (such as Python, R, etc) for data manipulation, statistical analysis, and machine learning tasks is essential.
• Demonstrate a profound command over computer science fundamentals, encompassing expert-level knowledge of data structures, algorithms, computability and complexity, and computer architecture.
• Demonstrate a strong understanding of applications and machine learning algorithms, aligned to best practices globally.
• Spearheading and guiding the software engineering and design facets of projects, while providing mentorship and fostering collaboration among cross-functional teams.
• Utilize machine learning algorithms and libraries effectively, following established best practices and guidelines.
• Communicate technical concepts effectively to diverse audiences, adapting explanations for non-programming experts.
• Stay informed about the latest tools and techniques, engaging in continuous learning to enhance skills and knowledge.
• Able to the evaluate data distribution variations impacting model performance.
• Proficiency in cloud computing and hands-on experience with deploying complex data science projects on cloud platforms
• Collaborate with the team, sharing ideas and insights while conducting experiments and researching best practices.
• Leading role in formulating and refining the Machine Learning (ML) roadmaps or a component thereof, drawing upon extensive experience and visionary insights.
• Has a deep understanding of business problems and can design complete analytics solutions end to end
• Seek opportunities for personal growth and development, actively participating in knowledge-sharing and mentorship.
• Contribute to the achievement of the business strategy, objectives, and values, contributing to the organization's success.
• Participate in establishing a positive team culture and contribute to corporate responsibility initiatives.
• Contribute to the establishment of the Nedbank culture and participate in corporate responsibility initiatives to align with business strategy.

Job Responsibilities Continue

• Lead and develop Data Science Use Cases with a small team in an agile.
• Machine learning and Model training/retraining and development.
• Exploratory data analysis and visualizations using large data sets.
• Acquire and load relevant data and generate features from this data sets.
• Implement and integrate models into production systems.
• Exposure/Experience
• ML Engineering
• Data warehousing
• Advance analytics 
• Predictive analytics
• Data mining

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• STEM Qualification

Engineering Qualification, 

• Computer Science, 
• Econometrics, 
• Mathematical Statistics, 
• Actuary Science
• Masters or Doctorate will be an added advantage
• Preferred Certifications
• Cloud (Azure, AWS), DEVOPS or Data engineering certification. Any Data Science certification will be an added advantage, Coursera, Udemy, SAS Data Scientist certification, Microsoft Data Scientist.

Minimum Experience Level

• 5 years’ plus  experience in a statistical and/or data science role.
• Experience working with large data sets, simulation/ optimization and distributed computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.)
• Excellent written and verbal communication skills along with strong desire to work in cross functional teams.
• Attitude to thrive in a fun, fast-paced start-up like environment      
• Deep knowledge of machine learning, statistics, optimization or related field
• Experience in Python (Must), R and one additional language (SAS, Java Lua, Clojure, Scala, etc)
• Experience in end to end Data Science Use cases

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Job Purpose

• To maximise the reduction and resolution of queries through the application of Legal / Risk management processes in order address client queries.

Job Responsibilities

• Resolution of client queries by meeting the relevant agreed Service Level Agreements.
• Meet monthly individual and team performance targets by proactively managing the portfolio.
• Build and maintain effective working relationships with internal and external stakeholders by providing support, communicating effectively, and conducting self professionally.
• Create world-class customer service by resolving queries effectively within turnaround times.
• Drive efficiency of team delivery by planning and executing business strategies and reviewing daily reports.
• Manage performance, skills, and knowledge of the team by conducting on the job training, counselling, and coaching.
• Enhance policies and procedures by recommending and making submissions to the relevant parties with supporting documentation.
• Adapt to changes in Legislation by staying up to date, attending industry related workshops and information sessions.
• Maintain and improve professional and ethical reputation by enforcing compliance to regulations, policies, and procedures.
• Manage performance of external stakeholders by operating within the specified parameters, mandate, and Service Level Agreements (SLA).
• Identify team performance gaps by conducting performance evaluations and analysing performance data from the Management Information System (MIS).
• Implement business risk management practices by identifying and assessing the risk and take appropriate action.
• Support the achievement of the business strategy, objectives, and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Relevant Diploma or Degree.

Minimum Experience Level

• 5 years’ experience in recoveries / collections industry
• 3 years team leader or people management experience

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Job Purpose

• To grow business by acquiring new property finance clients predominantly in the commercial property market/sector to add value to the Nedbanks private wealth client offering.

Job Responsibilities

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Grow and maintain our client base in the commercial property sector through networking with external stakeholders.
• Manage relationships with other business units like Legal and Client Services through communicating with them.
• Grow the lending book through business acquisition by using internal and external channels of communication such as internet and telephone.
• Contribute to business results by charging market related fees on each lending transaction.
• Achieve Nedbank private wealth required risk-adjusted returns on equity through appropriate interest margins and fees raised.
• Manage workflow through preparation of transaction application; credit and legal processes.
• Explore solutions to market challenges by making proposals to internal stakeholders on how to enhance client wealth.
• Manage risk by following due process in the processing of client applications.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.

Job Responsibilities Continue

People Specification

• Essential Qualifications - NQF Level
• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of commerce Degree in Property Economics.

Essential Certifications

Preferred Certifications

• Minimum Experience Level
• 5 years experience in structured lending in a financial institution

Technical / Professional Knowledge

• Cluster Specific Operational Knowledge
• Relevant regulatory knowledge
• Principles of project management
• Relevant software and systems knowledge
• Communication Strategies
• Banking knowledge
• Data analysis
• Research methodology
• Governance, Risk and Controls
• Principles of financial management

Behavioural Competencies

• Sales Disposition
• Building Trusting Relationships
• Driving for results

Technical/Professional Knowledge and Skills

• Managing Work
• Decision Making

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Job Purpose

The core purpose of this Data Management Officer role focused on marketing data would be to enable the marketing department to leverage customer data as a strategic asset through robust governance, quality, and access frameworks.

Job Responsibilities

• Lead the development and execution of data governance policies, standards, and procedures specifically for customer, product, and marketing data domains. Ensure alignment with BCBS 239 principles.
•  Act as the central steward for customer, product, and marketing data assets. Define business glossaries, rules, controls, and processes for effective usage.
• Maintain comprehensive metadata repositories, data dictionaries, and lineage documentation for marketing data and systems.
• Monitor data quality KPIs like completeness, uniqueness, timeliness, validity for customer and marketing data. Identify root causes for gaps and implement automated data quality controls and workflows.
• Enable self-service access to curated marketing data sources and dashboards through data catalogues, BI tools, and APIs.
• Collaborate with IT, marketing analytics, and business units on systems implementation, data integration, and architecture for optimal access to marketing data.
• Perform root cause analysis for marketing data issues. Develop data investigation procedures and provide training to business users. Resolve issues through governance workflows.
• Develop business glossary, operating model, taxonomy, and standards for customer marketing data including demographics, behavioural attributes, campaign metrics, and response data.
• Continuously identify opportunities for advanced analytics, machine learning model implementation, and monetization of marketing data assets.
• Prepare and submit regulatory compliance reports related to marketing data transparency and quality standards.

People Specification

• Essential Qualifications - NQF Level
• Bachelor’s degree in information management, Computer Science, Statistics, Marketing, or related quantitative field.

Preferred Qualification

• Master's degree preferred in fields like Business Analytics, Data Science, Information Systems Management.

Essential Certifications

• Data Management certifications like CDMP, DAMA-CDMP, CDPSE, or CDMP-S.

Minimum Experience Level

• 5+ years’ experience in data governance, stewardship, quality, and metadata management

Technical / Professional Knowledge

• Strong knowledge of BCBS 239, GDPR, CCPA and other data regulations
• Expertise in SQL, database management, ETL, and BI visualization
• Analytical skills for marketing data analysis and visualization
• Stakeholder management abilities and presentation skills
• Understanding of customer data models, taxonomies, attributes, and segmentation techniques
• Knowledge of marketing analytics and campaign measurement metrics

Behavioural Competencies

• Building Partnerships
• Customer Focus
• Decision Making
• Facilitating Change
• Inspiring others
• Business Acumen
• Compelling Communication
• Selecting Talent

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Job Purpose

To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

• 2-3 years in a relationship management or banking environment

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

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Job Purpose

To deliver outstanding client services; manage service capacity; deploy and move staff to meet servicing demand and to manage the Branch's administrative and services portfolio.

Job Responsibilities

Nedbank Goals:

• Our goal is to be the best in client experience for our clients and make a real lasting difference for our clients.
• Identify and support service opportunities and collaborate with service teams across Branch types to inspire team to define and implement action plans to grow profit and market share through service interventions.
• Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.

Client Engagement:

• Identify client's service needs and opportunities. 
• Ensure service teams are prepared for client engagements and to improve client experience.
• Study client feedback reports from service teams and address/ action plan root causes with teams to achieve service excellence goals.
• Drive client experience aligned to the Nedbank brand pillars and Service excellence promise to Caringly connect and deliver value for our clients.
• Ensuring that the Branch meet the defined service standards and corporate image requirements. 
• Educate clients to shift towards servicing through digital channels to provide them with convenient alternatives.
• Ensure compliment and complaint management.
• Explore client acquisition opportunities and drive quality leads or assist clients to open accounts via the Nedbank Money App where no advice is required.
• Walk the floor regularly during the day, greet clients and ensure that they are being serviced in line with Nedbank service principles and are visible and available to clients at all times.
• Manage capacity of service staff against client demand, real time.
• Monitor staff client ratings and implement corrective coaching where needed or celebrate great service behaviour.

Risk and Ops:

• Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training. 
• Manage cash related activities to reduce the operational and reputational risk.
• Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
• Embrace workforce and queue management to ensure optimal store efficiency. 
• Manage the security aspects of day to day risks.
• Ensure adherence to process mandates limits. 
• Ensure all equipment is maintained and conduct checks to ensure all self service devices are operational.

Lead:

• Participate in the preparation of business performance reports to engage management on a regular basis.
• Translate business goals into team and personal goals based on team roles and responsibilities.
• Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
• Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
• Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
• Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth. 
• Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.
• Ensure and lead consequence management, discipline and effective employee relations.
• Manage staff onboarding process for staff to become proficient, confident and knowledgeable.
• Ensure and lead consequence management, discipline and effective employee relations.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Minimum Experience Level
• Must have 3 - 6 years Banking, Risk & Regulatory exposure
• Must have completed a Degree Diploma in the financial services industry

Technical / Professional Knowledge

• Coaching principles
• Nedbank policies and procedures
• operational procedures
• Change management
• Governance, risk and controls
• Problem solving skills

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Job Purpose

To direct; add value and enable business decisions through effective consolidated financial analysis; reporting and controls across a range of business functions or companies; in line with Nedbank business strategy.

Job Responsibilities

• Provide meaningful recommendations, explanations and highlights of concerns or anomalies by analysing and interrogating financial information.
• Ensure accurate and timeous budgets are submitted and reviewed by ensuring that they align with key economic indicators and group strategic initiatives.
• Ensure accurate financial results by reviewing reconciliations and following up on unreconciled items.
• Compile Financial statements by complying with IFRS and relevant regulatory frameworks.
• Comply with relevant legislation by reviewing and submitting statutory returns timeously.
• Consolidate financial reports and make value added recommendations by using information from various sources.
• Understand and meet stakeholders requirements through ongoing engagement.
• Assist in the achievement of group collaboration initiatives by identifying opportunities to create beneficial partnerships and synergies.
• Ensure relevant, best practice analysis and reporting by providing ongoing guidance and coaching to the team.
• Meet deadlines and targets through prioritising effectively, planning and communicating.
• Maintain high standards of analysis and reporting within defined timeframes by planning, organising and monitoring workflow.
• Contribute to intellectual capital development by providing continuous motivation, mentoring, coaching and on the job skills training.
• Achieve business objectives within a specific timeframes by scheduling and coordinating activities and identifying appropriate resources to perform these activities.
• Manage defined risks in the finance function and risk categories at targeted levels by adhering to internal and external guidelines/policies/ procedures/business rules/ compliance and governance requirements.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Job Responsibilities Continue

• People Specification
• Essential Qualifications - NQF Level
• Professional Qualifications/Honour’s Degree
• Preferred Qualification
• Chartered Accountant

Essential Certifications

• Preferred Certifications
• Minimum Experience Level
• 5 years in financial management preferably in the financial services industry and 2 years managing others.

Technical / Professional Knowledge

• Banking procedures
• Business Acumen
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Remuneration policies and principles
• Research methodology
• Behavioural Competencies
• Building Partnerships
• Earning Trust
• Communication
• Decision Making
• Planning and Organizing
• Quality Orientation

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Job Purpose

To ensure the support and maintain the data warehouse in line with the data model; metadata repository and to provide business intelligence analysis through performing strategic and operational support.

Job Responsibilities

• Support business units by providing consulting services that delivers data and information relevant to their business 
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
• Manage final transformed data content by complying to prescribed standards for reviewing and publishing.

Technical Skills Requirement:

• Develop data extracts to satisfy business needs
• Design SQL queries for ad hoc reporting
• Ad Hoc Reporting / Extracts using SQL/SSRS/SSIS/SSAS
• Clear technical understanding across a broad range of technologies, including SQL & PowerBI
• Continuously improve – identify opportunities, suggest and implement solutions.
• Optimizing SQL queries to improve performance
• Unit Testing own code
• Ensure reporting, compliance and data quality processes are in place within projects
• Extract or collect required data for analysis
• Verify results against given specifications
• Abide by the project guidelines to manage and secure client data
• Provide input to business stakeholders during target setting (i.e. modelling to achieve realistic targets), presentation design / development (i.e. story boarding appropriate information) 
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc)
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Deliver work according to customer expectations by prioritizing; planning and implementing requirements.
• Utilize resources by adhering to standards; policies and procedures.
• Align and continuously improve set processes by identifying innovation opportunities.
• Identify and mitigate risk by executing within governance.
• Resolve incidents by logging and tracking through correct channels
• Ensure work are delivered according to; relevant technical standards 
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Govern population of datamart and metadata repository by complying to standards; systems; processes and procedures.
• Contribute to internal and external information sharing sessions by attending formal and informal meetings.
• Manage vendor relationship interactions by conforming to vendor management office guidelines and principles.
• Ensure customer needs are met through regular customer feedback sessions.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Master in Business Adminstration

Minimum Experience Level

• 3- 5 years experience in analytical and strategic environment

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Consumer behaviour
• Diversity management
• Financial Accounting Principles
• Governance, Risk and Controls
• Operations planning
• Principles of project management
• Strategic planning

Behavioural Competencies

• Aligning Performance for Success
• Building Partnerships
• Decision Making
• Business Acumen
• Guiding Team Success
• Building partnerships
• Planning and Organizing

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Key Deliverables:

• Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.
• Credit and Credit Risk assessment and collections of arrears/excesses of all products namely Current Accounts, Savings Accounts, Home Loan accounts, Commercial & Industrial Property, Personal Loan accounts, Term loans and Asset Based Finance [motor vehicles/yellow goods.

Job Responsibilities

• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Managing and preparing portfolio review presentations based on Management Information Systems (MIS).
• Implement sound credit risk management by providing advice on specialized credit risk matters to sales.
• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
• Provide feedback daily/weekly/ monthly
• Meet clients' expectations by resolving queries within turnaround times.
• Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
• Build strong relationships with bankers by providing upskilling advice on credit processes, policies and documentation.
• Sharing knowledge with all stakeholders.
• Manage own efficiency by drafting and implementing team's strategies.
• Enhance processes by constantly seeking innovative improvements to the credit systems.
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level 6

• Matric / Grade 12 and National Diploma or Advanced Certificate

Preferred Qualification

• BCom, BTech or Diploma in Credit

Minimum Experience Level

• 5 years in Banking within Credit environment
• 5 years in collections

Behavioural Competencies

• Building Partnerships
• Communication
• Customer Focus
• Driving for Results

Technical / Professional Knowledge

• Business administration
• Change management
• Client service management
• Implementation of Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational systems
• Management information and reporting principles, tools, and mechanisms

Type of Exposure

• Creating a business report
• Investigating and reviewing processes to improve client satisfaction
• Coaching and Mentoring colleague’s
• Credit Assessments
• Managing business risks

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Job Purpose

To develop; implement and monitor policy frameworks related to ethics and human rights practices and provide independent assurance to Nedbank Group to ensure reputational risk is managed and mitigated and regulatory and sustainability requirements met.

Job Responsibilities

• Coordinate the development and implementation of the ethics and corporate accountability framework across Nedbank group.
• Implement good ethics, corporate accountability and human rights practices in accordance with regulatory principles and requirements, monitoring non-adherence and escalating non-compliance.
• Set strategy and recommend policy framework for the appointment and implementation of Ethics Officers within Nedbank.
• Influence the improvement or enhancement of business processes and methodologies.
• Build professional relationships with stakeholders by providing professional knowledge on ethics, corporate accountability and human rights requirements.
• Build relationships and rapport with stakeholders.
• Establish and maintain collaborative relationships internally.
• Meet stakeholder requirements by creating ethics awareness, procuring cost effective services and/or goods and by liaising with suppliers/vendors.
• Ensure stakeholder needs are met.
• Share information, good standards/benchmarks and provide direction in terms of policy formulation and implementation.
• Contribute to a culture of transformation and operational goals by participating in Nedbank culture building initiative, including CSI.
• Ensure transformational targets are met.
• Address issues raised in culture surveys.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Bachelor of Commerce: Business Management , Advanced Diplomas/National 1st Degrees
• Minimum Experience Level
• Minimum 5-8 years experience in risk management

Technical / Professional Knowledge

• Governance, Risk and Controls
• Codes of Good Governance
• Relevant regulatory knowledge
• Integrated sustainability and Global Reporting Index (GRI) reporting principles
• Industry specific knowledge
• Compliance reporting
• Business writing skills

Behavioural Competencies

• Decision Making
• Influencing
• Building Networks
• Earning Trust
• Managing Work
• Quality Orientation
• Stress Tolerance

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Job Purpose

To support Financial Crime and Forensics through performing in depth analysis on regulatory reports and methodologies, including industry identified trends, to identify and escalate potential complex financial crimes, credit or regulatory risks that clients (or a group of clients) may pose due to their transactional activity and prevent potential losses in Nedbank.

Job Responsibilities

• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Share knowledge of trends and identified risks with team and stakeholders so that relevant upskilling takes place and effective handover is done.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Interact with investigators and external stakeholders to gain an understanding of their analytical support requests in order to fulfil stakeholder needs.
• Interact with internal and external stakeholders to build and maintain mutually beneficial relationships to ensure close co-operation and exchange of information to mitigate risks.
• Meet stakeholders’ expectations.
• Create awareness of criminal and/or financial crime trends and modus operandi.
• Advise stakeholders on how to use analytical information.
• Manage allocated billable hours and ensure they are accounted for.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Understand and embrace the Nedbank vision and values, leading by example.
• Identify opportunities to influence the enhancement of business processes and methodologies, adding value to Nedbank.
• Perform intelligence activities in response to early warning alerts of events and trends.
• Provide analytical support to stakeholders by sourcing information and supplying relevant analytical products to mitigate risks.
• Evaluate information by assessing the reliability of the source, and the validity and quality of information, to gain informed insights about the analysis.
• Identify suspects and analyse the activities of individuals, groups and organisations through the application of analytical techniques, in support of financial crime mapping.
• Guide financial crime and high-profile investigative projects by analysing gaps in information, identifying links and building an understanding of the risk and financial crime typology.
• Provide assistance to external stakeholders by analysing financial crime matters that lead to minimising criminal actions across the industry.
• Highlight system and/or process deficiencies and gaps to stakeholders to ensure relevant preventative measures are implemented and corrective action taken.
• Respond to, and action requests for analytical support by providing criminal analysis support to stakeholders to prevent losses and mitigate risks.
• Investigate financial crime events by analysing information and take appropriate action, such as recommending potential solutions, process changes and/or raise awareness of modus operandi to business, to prevent potential losses, and where relevant, hand over to relevant stakeholders for further action.
• Using intelligence drawn from transactional reporting across the Group, provide financial crime risk mitigation analysis.
• Capture details of analysed information on case management system to assist with future prevention and/or mitigation of risk.

Minimum Experience Level

• Minimum 5 years in the anti-money laundering field, and/or conducting forensic investigations.
• Exposure and understanding of banking environment.
• Team player with an investigative mindset.
• Strong analytical and problem-solving skills

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Degree in Bachelor of Commerce Accounting and/or Degree in Forensic accounting and/or Degree in Bachelor of Laws (LLB), essential.
• Institute of Commercial Forensic Practitioners (ICFP) and/or Association of Certified Fraud Examiners (ACFE) and/or Association of Certified Anti-Money Laundering Specialists (ACAMS), preferred not essential.

Technical / Professional Knowledge

• Ethics and Fraud
• Fraud investigation methodology
• Governance, Risk and Controls
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Relevant regulatory, compliance and risk legislation

Behavioural Competencies

• Communication
• Continuous Learning
• Customer Focus
• Decision Making
• Managing Work
• Quality Orientation

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Job Responsibilities

• Be primary point of contact for clients by being accessible according to Nedbank client service strategy. Regular proactive interaction with clients to build and maintain relationships in line with business unit strategy.
• Conduct regular portfolio reviews with clients to ensure optimum value and client retention. Identify potential new clients through prospecting to increase client base and grow market share.
• Engage with collaborative partners through collaboration forums and networks.
• Analyze customer satisfaction survey results to identify problems. Suggest improvements and implement action plans aligned to divisional customer service strategy to improve efficiencies and outputs.
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct Commercial activities in line with internal and external service level agreements.
• Ensure service level agreements are adhered to by following business unit process and procedure.
• Grow revenue through acquisition activities and cross sell and up sell to achieve financial targets. Manage costs and impairments to minimise revenue leakage and losses.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Understand role relevant systems and processes and implement to minimise risk.
• Conduct all activities in accordance with regulations and corporate governance guidelines to avoid risk.
• Complete and submit relevant reports in accordance with operational requirements.

Minimum Experience Level

• 4-5 years' Relationship management experience in the financial sector
• 5 - 7 years' Agriculture or Commercial Banking experience is a must
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services and Consulting environment..

Requirements

• NQF Level 7 or Higher in a Financial or Business-related field 
• Valid driver's license and own reliable transport is essential
• Technical / Professional Knowledge
• Communication Strategies
• Negotiation skills
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge