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Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.
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YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Coach and train Telemarketers on the basic rules for Direct Marketers before they commence work on the sales processes and approved sales script.
- Identify areas of improvement or concern and make recommendations
- Identify areas of repeated misconduct and non-compliance and offer remedial actions.
- To keep detailed daily statistics on the outcome of the survey calls made and present to management / relevant stakeholders.
- Assist in retaining our business and handling of customer queries should the need arise.
- Track defects, test results or other regularly reported quality control data
- Conduct systems testing within direct marketing within the time frame provided
- To compile monthly quality assurance report from daily statistics and to e-mail to the team leader within time frames given.
Qualification and Experience:
- Grade 12 / Matric
- Tertiary qualification will be advantageous
- 4 Years' experience in Call Centre, Sales and Quality environment
- Knowledge in Long term insurance
- Fit and proper proper accreditation as per FAIS requirements
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YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Contacting clients with unpaid or lapsed policies to negotiate payment
- Assisting telemarketers to retain their business by reinstating policies
- Investigating and determining reasons for policies lapse or are being cancelled and advise clients accordingly
- Ensure that the submitted business written by the telemarketers are retained
- Following approved standards to attend cancellation request from clients
- Solving of elevated after sales queries and problems
- Handling of all after sales queries from policy holders
- Keeping daily, Weekly and monthly statistics
- Assist with generation of leads
Qualification and Experience:
- Grade 12 / Matric
- 4 Years' experience in Call Centre, Sales environment
- Knowledge in Long term insurance
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YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Motivating the team by applying strategic tactics that will improve team performance.
- Manage all issues relating to department, ie Managing attendance, Coaching, morale upliftment, ensuring adherence to KPIs.
- Conduct engagement sessions with the Telemarketers to discuss performance.
- Ensure that Performance Reviews are conducted timeously, and all minutes are taken and filed.
- Ensure to reach the budget targets as set by management.
- Source and interview the telemarketers needed for your team.
- Tracking team performance and provide coaching and feedback.
- Collate stats for reporting, analyze and present to relevant stakeholders. i.e for Daily /Weekly/ Monthly report.
- Reduce the lapse ratio of the team to less than 40%
- Ensure timeous distribution of lapse files to ensure business sustainability.
- Conduct coaching and have meetings with the quality controller to discuss performance. Ensure that minutes are taken and filed.
- Testing of new systems within the timeframe as per the project plan
- Report system problems to the relevant channels immediately.
- Resolve queries and complaints from clients, telemarketers and other departments within Avbob in the acceptable timeframes.
Qualification and Experience:
- Financial Diploma or any other relevant Tertiary qualification. e.g Wealth Management
- Long term insurance RE 5 / RE 1 qualification – Advantageous
- Must have 120 Credits in Long Term Insurance
- 5 – 10 years of experience in Long Term Insurance in a Call Centre Quality / Retention role
- 18 months Telemarketing operations experience – essential
- Proficient in English – essential (For writing, reading, speaking and reporting)
- Must be able to speak 3 official languages – advantageous.
- Computer knowledge – MS Office, especially Excel – essential
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YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- To successfully sell AVBOB insurance products and maintain business.
- Keeping of daily, weekly and monthly statistics.
- Accurate typing and loading of client information.
- Meeting of sales targets as set by management.
- Compiling of statistics reports to management on a weekly basis.
Qualification and Experience:
- Grade 12 certificate.
- You should have mathematics/ accounting as school subjects.
- Client Services or Customer Care course (will be an advantage).
- You should have a minimum of 6 months’ sales experience.
- High proficiency in English (ability to speak and understand).
- Fluency of an African language (will be an advantage).
- Advanced computer literacy in email and MS Office and Windows.
- Sound knowledge of sales techniques
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YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Qualification and Experience:
- Grade 12
- A suitable industry entry qualification within the requirements of the Financial Services Board
- Comply with FAIS legislation for registration as Fit and Proper individuals:
- Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Drivers’ license, own reliable transport and cell phone
- Proven success in the Marketing of Life Assurance for at least three years
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RESPONSIBILITIES INCLUDE:
- Recruit up to eight high quality insurance representatives in line with the business requirements
- Ensure that appointed representatives are adequately trained
- Manage the eight insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
QUALIFICATIONS REQUIRED FOR THE POSITION:
- Grade 12
- A suitable industry entry qualification within the requirements of the Financial Services Board
- Comply with FAIS legislation for registration as Fit and Proper individuals
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The above-mentioned position exists within the ICT Application Development Department and responsible for the process designing, operation and implementation to improve the processes in order to maintain efficiency, and sustainability.
RESPONSIBILITIES INCLUDE:
- Develop, configure and optimise industrial processes from inception through to start up and completion.
- Assess current processes, take measurements and interpret data.
- Develop best practices, routines and innovative solutions to improve production rates and quality of output.
- Perform process simulations.
- Perform risk assessments.
- Provide process documentation of operating systems.
- Oversee operations and maintenance of facility processes.
- Determine the organisation and setup of operations.
- Create and develop new procedures and processes.
- Collect data for analysis to uncover areas for improvements and innovation.
- Analyse, evaluate, and test new and existing processes.
- Oversee implementation of new processes and procedures.
- Examine existing processes and suggest improvements.
- Investigate and troubleshoot any problems that arise with processes, procedures, and operations.
- Write reports to document all process changes.
- Communicate ideas and findings to management and colleagues.
- Assist teams in carrying out implementation of the procedures you design.
- Persuade others—clients or executives—to implement the process modifications and new approaches you devise.
Qualification and Experience:
- Bachelor’s degree in Business or related discipline.
- Diploma in Business Analysis – IIBA Endorsed, TOGAF, and or BABOK.
- Advanced process engineering highly desirable
- 6-8 years relevant proven continuous improvement experience
- Strong interpersonal skills.
- Ability to work well independently and with a team
- Experience in cycle implementations
- Has performed several business cases
- Understands the business process library requirements
- Quality Assurance Skills.
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The above-mentioned position exists within the ICT Application Development Department and responsible for developing Natural Adabas based software solution to modernise applications and also work on enhancements and changes associated with maintenance of existing software.
RESPONSIBILITIES INCLUDE:
- Modernise Natural applications
- Maintain and support existing NATURAL /ADABAS systems
- Participate in the development of new systems throughout the entire project lifecycle
- Modify/enhance existing production software according to requirements and specifications
- Develop new production software
- Interface with customers daily to resolve issues
- Design, code, test, debug and document application features and changes
- Participate in activities that ensure the successful use of these systems
- Design, develop, and implement enhancements.
- Modify existing programs as part of software maintenance.
- Involved in software modernisation
- Involved in Entire/X and Natural development
- Provide documentation of enhancements and modifications performed as part of software maintenance/enhancements.
- Conduct unit testing of the software modules developed/modified
- Assist with user acceptance testing (UAT) of the software modules developed/modified
Qalification and Experience:
- Bachelor's Degree is preferred
- Certifications in Natural development
- Certifications in NaturalOne development
- Proficiency in developing software using NATURAL/ADABAS development tools in a HP-UX/Linux environment.
- 6 – 10 years’ relevant experience
- Minimum 10 years of experience in the development and strong knowledge of:
- Natural
- NATURALOne
- Natural Engineer
- Entire/X
- Integration Server
- Adabas
- Online & batch processing
- Experience with JIRA, GIT and Microsoft TFS are helpful
- Implementation of technologies – Natural
- Experience in all phases of systems development and implementation
- Solid project management and analysis skills
- Team and customer service oriented
- Write and maintain documentation, instruction, and procedure guides
- Work with customer(s) to correct errors and debug software and systems
Method of Application
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