Latest Vacancies at ADvTECH

PRIMARY PURPOSE OF THIS JOB:
The Business Manager is responsible for the overall national operational performance of the Brands and the respective campus locations. The individual is accountable for the optimal performance of the campuses in terms of the key functional areas – marketing, sales, facilities, infrastructure and service delivery.

KEY RESULT AREAS:

Campus Performance Optimisation and Project roll out 

• Budget Management 
• Staff Capacitation Management 
• Campus Facilities Management 
• Campus Infrastructure & ICT Management 

Sales, Marketing & Brand Oversight 

• Student Recruitment Targeting & Performance Management 
• Student Retention Management 
• Budget Management 
• Sales Target Attainment [& Extra revenue] 
• Value Proposition Management (Living the Brand Programme) 

Student Experience Management 

• Campus Service and Administration Performance Management 
• Student Satisfaction Oversight
• Stakeholder Liaison Management 

QUALIFICATION REQUIREMENTS:

• Minimum - Bachelor’s Degree in Commerce or equivalent 
• Ideal - Bachelor’s Degree with Honours in Commerce or equivalent

EXPERIENCE REQUIREMENTS: 

• Minimum of 10 years’ experience in operations management, or a related role, preferably in an educational setting.
• Proven track record in managing and leading national teams to successfully achieving revenue, profit and related performance targets.
• Experience in handling geographically dispersed teams or locations

SKILLS REQUIREMENTS

• Excellent Computer Skills (MS Office, CRM, ERM Etc)
• Critical thinking.
• Strong communication skills
• Emotional intelligence
• Conflict resolution skills
• Negotiation skills
• Leadership skills

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OVERALL PURPOSE OF THIS JOB:
The overall purpose of the Campus Head is to lead the key stakeholders and operations at Capsicum Culinary Studio & IIE School of Hospitality and Service Management at a campus level, by managing the quality of academic delivery, human resources, the total sales process, finance, facilities and student satisfaction and to market and promote Capsicum Culinary Studio & IIE School of Hospitality and Service Management.  

KEY RESULT AREAS:
 

Design, Implement and Monitor Progress of Overall Campus Plan  

• Compiles the annual campus plan based on the overall brand strategy. 
• Sets and monitors realistic targets and forecasts for achievement of the annual plan. 
• Operationalises the annual plan to support delivery. 
• Tracks performance and adapts the plan to meet changing needs. 

• Supports individual departmental plan development and consolidates to achieve the overall campus plan. 

Management of Academic Quality  

• Manages academic delivery for the campus by ensuring that policies and procedures are being complied with and implemented. 
• Drives the improvement of modular success and throughput rates. 
• Signs off on lecturer appointments, budgets and contracts working in conjunction with the Head: Academic. 

• Sets standards for academic delivery and development of the Academic team to support performance requirements. 

Campus Total Marketing Concept Management  

• Tracks weekly and monthly sales targets (Full Time and Part Time). 
• Identifies medium and long terms growth opportunities for the brands and the site. 
• Partners with the Sales Managers (Full Time and Part Time) to manage the sales processes by checking the methods adopted to market the campus and whether targets are being met. 
• Manages site target setting with relevant national portfolios. 
• Manages and plans stakeholder events to market the campus. 
• Manages compliance to entry requirements and sets clear standards for achievement. 

Campus Financial Management  

• Compiles the overall campus annual budget including departmental inputs. 
• Responsible for managing the budget and achieving defined goals set. 
• Checks that the costs are contained within the budget allocated. 
• Authorizes quotes, purchase requisitions and electronic payments in line with procedures. 
• Partners with the Head: Finance and Debtors Manager to ensure that debts are being collected and monitors the status of collections. 
• Management of the registration contract cancellation process. 
   

Facilities Management  

• Manages the operation and security of computer facilities and checks that the Information Technology (IT) infrastructure is in accordance with policies and procedures. 
• Oversight of Independent Contractors (cleaning and security) and compliance with Service Level Agreements (SLA's). 
• Aligns the overall impression of the campus with brand equity by checking compliance to policies and procedures. 
• Heads up Environmental Health and Safety (EHS) compliance on the campus. 
   

Student Satisfaction  

• Meets with student representatives at student forums to address student satisfaction issues. 
• Monitors the sport and social offering on the campus by checking whether these are current and relevant for student satisfaction. 
• Monitors the activities of the Student Services teams and sporting bodies by checking amongst other things the frequency of the activities during the year. 

Human Capital Management  

• With the support of the campus Senior Management Team the Campus Head is responsible for the overall leadership and management of the campus and ensuring that the campus is a high performing entity.  
• Oversees the recruitment function for their respective campus in line with staffing capacity plans, budget and the set transformation target.  
• Ensures that all HR policies and procedures are implemented and adhered to on campus and driving compliance in partnership with the Senior Management Team. 
• Responsible for ensuring effective and timeous communication of all HR related matters at a campus level.  
• Actively managing the HR person on campus to ensure that they are adhering to the set policies and procedures in line with the audit requirements set out by the company.   
• Accountable for checking and approving all permanent and fixed term payroll related documentation for the campus. 
• Supports the Head: Academic in the management and oversight of all Independent Contractor payroll related matters. 
• Supports the Campus Senior Managers with the management and oversight of all Casual payroll related matters. 
• Oversees the performance management process for the campus in line with set deadlines. 
• Oversees the campus online Bursary & Training Application process in line with Campus budget and the ADvTECH Bursary and Employee Training policy.  
• Driving training and development at a campus level in line with the needs identified in the Employee Development Worksheet and Talent Management System. 
• Partnering with National HR to develop a succession plan for the identified critical positions on campus. 
• Partnering with National HR for the annual salary increase process as well as the various incentive structures and processes.  
• Responsible for dealing with and resolving all disciplinary and performance related issues on campus in a timeous manner in consultation with National HR.  
• Builds a pro-active environment where the academic, sales and administrative staff can take responsibility for results. 
• Manages strategic Human Resources in accordance with policies, procedures, legal requirements. 
• Responsible for driving and achieving the set Employment Equity targets for their respective campus. 
• Identifies critical skills essential for sustainability of service delivery and the development of succession plans.  

QUALIFICATION REQUIREMENTS:

• 3-year qualification in Business or Hospitality Management / Sales & Marketing.
• Post-Graduate in Hospitality Management advantageous.

COMPETENCIES REQUIRED: 

• Problem solving  
• Business Acumen  
• Conflict Management  
• Time management  
• Leadership  
• Advanced communication skills  
• Ability to Deal with Changes Effectively 
• Interpersonal skills 

EXPERIENCE REQUIREMENTS:  

• At least 3 - 5 years’ experience in branch management activities of a small to middle size company 

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PRIMARY PURPOSE OF THIS JOB:
The Customer Experience Manager is responsible for orchestrating a cohesive and standardized student experience across multiple campuses, establishing, managing and leveraging the Campus Student Engagement Centre’s nationally to enhance student engagement, experience, and employability, while also managing feedback mechanisms and driving continuous improvement in student satisfaction and employment outcomes.

KEY RESULT AREAS:

Student Employability (Customer Nurturing) 

• Student Employability Programme Development and Maintenance 
• Employment Preparedness Training and Continuous Skills Development 
• Industry Collaboration and Partnerships 

Student Engagement (Customer Nurturing) 

• Student Body Relationship Management 
• Student Body Feedback and Escalated Complaint Management 
• Student Body Communication 

Student Experience and tracking (Customer Nurturing) 

• New Student Onboarding and Orientation and legacy student tracking 
• Together with the Student Liaison Body, Support, Plan, Coordinate and Implement a National Sports and Social Activity programme. 
• Customer Contact and Touchpoint Management 

QUALIFICATION REQUIREMENTS:

• Minimum - Higher Diploma in Business Administration or equivalent
• Ideal - Bachelor’s Degree Business Administration or equivalent

EXPERIENCE REQUIREMENT:

• Minimum of 5 years’ experience in customer success, customer service, or a related role, preferably in an educational setting.
• Proven track record of managing and leading customer success/service/engagement teams.
• Experience in handling geographically dispersed teams or locations.

SKILLS REQUIREMENT:

• Computer literacy.
• Excellent organisational skills.
• Conceptual thinking.
• Well-developed negotiation skills.
• Presentation skills.
• Good relationship building skills.

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OVERALL PURPOSE OF THIS JOB:

The New Business Development Manager is required to identify and propose new campus opportunities and business opportunities and revenue growth as well as establishing and maintaining partnership relationships with new and current clients.  

KEY RESULT AREAS

• Drive the growth of the existing clientele and continuously seek new business opportunities. 
• Co-ordinate with sales teams to develop mutually beneficial proposals. 
• Maintain and manage Key Accounts and constantly undertake proactive networking. 
• Actively monitor market trends through personal client contacts with relevant stakeholders in the industry and attending relevant events and meetings. 
• Influencing and creating opportunities for new business providing for long term sustainability. 
• Collaborate with other New Business and Sales representatives within the Advtech brand in order to grow business. 
• Prepare proposals, scan tenders and oversee partner onboarding. 
• Prepare finance models in collaboration with the finance team. 
• Constantly and proactively develop and improve service and processes to clients. 
• Provides feedback to relevant stakeholders with regards to project status, soft services delivery and contingency approaches.
• Manages relationships in accordance with policies and procedures and legal requirements.
• Ensures and enables clear and open communication between the stakeholders and the brand.
• Conducts regular meetings with stakeholders.

QUALIFICATION REQUIREMENTS:

• Bachelor’s Degree or Diploma preferably In Marketing & Sales

COMPETENCIES REQUIRED:

• Results orientated. 
• Strong customer centricity 
• Willing to travel 
• Proven record of achieving targets 
• Experience in dealing with Senior Executives 
• Negotiation skills 
• Communication Skills 
• Project Management
• BEEE Scorecard & Skills Development Training Experience

EXPERIENCE REQUIREMENTS: 

• BEEE Scorecard & Skills Development Training Experience
• 3 – 5 years in the business development field

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PRIMARY PURPOSE OF THIS JOB:
Responsible for teaching activities and ensuring delivery of the set course curriculum in accordance with the Capsicum Culinary Studio (CCS) policies and philosophy of individuality and excellence in culinary arts.

KEY RESULT AREAS:

• Coordinating, Mentoring, and assisting Students with respect to theory and practical studies and cultivation of the individual creative spirit.
• Managing Student discipline and formal correspondence relating to student discipline.
• Ensure implementation and adherence to policies and processes as set out by Legislation, Accreditation bodies, and Capsicum Culinary Studio.
• Manage Food and Kitchen Items, equipment ordering, purchasing, receiving, cost and stock control as set out by the guidelines of Capsicum Culinary Studio
• Ensure Promotional and culinary event planning and participation.
• Coordinating all aspects of the assessment

Qualification Requirements:

• Assessor Qualification (Non- negotiable)

Skills Requirements:

• Management & Leadership
• Computer Literate
• Interpersonal skills
• Culinary arts & Industry courses 

Experience Requirements: 

• 2 Years City & Guilds Culinary Arts syllabus lecturing experience.

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OVERALL PURPOSE OF THIS JOB:

The New Business Development Manager is required to identify and propose new campus opportunities and business opportunities and revenue growth as well as establishing and maintaining partnership relationships with new and current clients.  

KEY RESULT AREAS

• Drive the growth of the existing clientele and continuously seek new business opportunities. 
• Co-ordinate with sales teams to develop mutually beneficial proposals. 
• Maintain and manage Key Accounts and constantly undertake proactive networking. 
• Actively monitor market trends through personal client contacts with relevant stakeholders in the industry and attending relevant events and meetings. 
• Influencing and creating opportunities for new business providing for long term sustainability. 
• Collaborate with other New Business and Sales representatives within the Advtech brand in order to grow business. 
• Prepare proposals, scan tenders and oversee partner onboarding. 
• Prepare finance models in collaboration with the finance team. 
• Constantly and proactively develop and improve service and processes to clients. 
• Provides feedback to relevant stakeholders with regards to project status, soft services delivery and contingency approaches.
• Manages relationships in accordance with policies and procedures and legal requirements.
• Ensures and enables clear and open communication between the stakeholders and the brand.
• Conducts regular meetings with stakeholders.

QUALIFICATION REQUIREMENTS:

• Bachelor’s Degree or Diploma preferably In Marketing & Sales

COMPETENCIES REQUIRED:

• Results orientated. 
• Strong customer centricity 
• Willing to travel 
• Proven record of achieving targets 
• Experience in dealing with Senior Executives 
• Negotiation skills 
• Communication Skills 
• Project Management
• BEEE Scorecard & Skills Development Training Experience

EXPERIENCE REQUIREMENTS: 

• BEEE Scorecard & Skills Development Training Experience
• 3 – 5 years in the business development field

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PRIMARY PURPOSE OF THIS JOB:

• To ensure the professional general management and excellent performance of Capsicum Culinary Studio’s campuses in terms of its facilities, staff, sales, overall finances and student service delivery.

KEY RESULT AREAS:

• Implement the national sales strategy and achieve branch sales targets 
• Management of Income and expenditure as well as Debtors management 
• Management of System Administration and facilities in and around the campus 
• To comply with accrediting bodies and have a high standard of quality and excellence 
• Manage performance of Branch staff 
• Ensure the Company/Branch Social Responsibility initiatives are supported 
• Implement the Customer Relationship Management Strategy at the campus 

QUALIFICATION REQUIREMENTS:

• Business Management / Sales & marketing Degree

LEGAL REQUIREMENTS, CERTIFICATES, LICENSES, REGISTRATIONS

• TRAINING: Management and Leadership, Computer Literate, Interpersonal skills
  Attend seminars, business school courses to keep up with developments in area of specialty

EXPERIENCE REQUIREMENTS: 

• At least 3 - 5 years’ experience in branch management activities of a small to middle size company

SKILLS REQUIREMENTS

• Good communication.
• Good Organisation
• Team Building
• Leadership
• Ability to Deal with Changes Effectively
• Leadership
• Experience
• Knowledge
• Time management

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Overall Purpose of the Job

Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems and provides basic telephonic training on these systems when required. May manage the incident to completion.

Ensures that optimum relations with clients are established and maintained. Ensures that agreed standards in respect of length of call, wrap-up time, log-on time and completion of correct code system and database are maintained. In a sales oriented centre, maximises cross selling opportunities and ensures that targets are attained. In a Service Centre / Help Desk function provides first-line support for user enquiries on problems relating to hardware and software products installed, responds timeously and effectively to IT user queries and problems through logging of problems reported and the co-ordination of rapid and appropriate responses. This includes: basic training for the user, assisting the user to resume normal operation, channelling requests for help to appropriate functions; monitoring progress, and keeping users appraised.

The maintenance of an inventory of equipment supported by the Service Desk / Help Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

Education (Formal Qualification required)

Minimum

• Certificate / Diploma in IT
• ITIL

Ideal

• IT Degree / Diploma in IT
• D365 MB300 training and system experience

Service Desk & Call Logging

• Resolving the logged call if you have the ability to do so alternatively escalate to application support, infrastructure, BPA or Development

Call Logging

• Log call on Services Desk within SLA , accurately populating all call details
• Log calls with External Companies as required
• Classify, prioritise & assign all logged calls
• Log and administer incidents, problems, change requests & service requests

Call Update

• Following up and updating calls on Service Desk

1st Line Support

• Resolve as many logged calls as possible before escalation/within SLA
• Awareness of all Incidents, problems & Changes on Service Desk and their priorities

Service Desk Reporting

• Assist in Service Desk Reporting (daily, weekly , monthly)
• Evaluate and Train Service Desk team members to ensure that 1st line call resolution is achieved

Knowledge Management

• Assist in Commission, produce & administer Knowledge base articles arising from calls, applications and systems support

Customer Support

• Understanding & attending to Group IT customer needs
• Support Group IT customers using customer support principles.
• Communicating (proactively & reactively) with customers.

Applications & Systems Support

1st Line Support

• Provide 1st level support on assigned applications within SLA
• Monitor and administer Applications/Systems Problems

Applications & Systems Administration

• Assists with daily administration tasks (Applications checks , maintenance and upgrades)
• Provide accurate & clear verbal and written reporting for application failure investigations and resolutions

Applications & Systems Training

• Prepare & present training sessions to Junior Staff

Applications Access Management

• Administer the Access Control System(P7) i.e. grant access rights, channel access rights calls, update & terminate)

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Overall Job Purpose: 

• Provide support to the Procurement Manager in planning, coordinating, supervising, and evaluating activities and the work of purchasing agents; participates in the implementation of goals, targets, policies and priorities for procurement activities and operations.

Responsibilities: 
Output 1 - Procurement:

Preparation of documents and activities for:

• Procurement of goods and services
• Invitation for bids
• Technical specifications
• Assessment and evaluation documents
• Bid clarifications
• Tender Adjudication
• Researching and validating new preferred suppliers,
• Ensure that all purchased products and materials meet our specifications
• Negotiating commercial terms with vendors as needed
• Manage supplier performance and resolve issues and concerns
• Analyse industry and demand trends and support senior management with the development and implementation of sourcing strategies
• Conduct buying and post-order management activities ensure proper handling and resolution of procure-to-pay exceptions

Output 2 - Cost Savings:

•  Provide details on spend under management (Sum = Total approved spend – Maverick spend)
• Price competitiveness between suppliers and negotiated savings

Output 3 - Special Projects: 

• Support and coordinate special projects including but not limited to Capex projects, system migrations and improvements, centralisation of Procurement with relevant business units and S2P goal related projects

 Output 4 - Reporting and tracking:  

• Monitor the daily procurement request report to ensure acceptable turnaround time is adhered to and support purchasing agents where necessary
• Ensure compliance of quote comparisons for each applicable purchase request
• Monitoring of locked pricing to ensure the company is billed correctly
• Reporting on any anomalies or bypass of procedures

Output 5 - Team Management: 

• Provide technical leadership and coaching to the Purchasing Agents
• Oversee and provide leadership to team members involved in project execution
• Using experience and interpersonal skills, coach team members to assure consistent, high quality performance
• Develop, implement and monitor team KPI’s and performance development and promote GSS values
• Coach and Mentor team to ensure targets are achieved consistently

Education Requirements: 

Minimum

• Bachelor’s degree in supply chain and operations management or procurement
• CIPS would be advantageous

Computer Literacy:

• Sage
• Microsoft D365

Experience Required: 

• 2 years Thorough understanding of Shared Services and fast paced environment
• 3 years Procurement Specialist or Commodities Manager
• 3 years Strong Price Negotiation Skills
• 2 years Staff Management

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Job Description

• Admission process for new enrolments;
• Marketing of Campus at exhibitions and other events;
• Arrange for interviews of prospective parents/students;
• Take prospective parents/students on school tour;
• Meet with prospective parents/students;
• All administrative duties associated with admission/enrolment process;
• Regular updating of Campus information brochures;
• Lead, plan, direct and implement overall enrolment, communication and marketing strategies
• Oversee and actively participate in the creation, design, budget and production of regularly produced events and all school publications.
• Co-ordinate all advertising, publicity, and public relations activities.
• Design strategies and implement concrete plans to increase awareness, enquiries and enrolments.
• Plan for and deploy digital activities: website, online campaigns, social media and digital content production.
• Plan and manage the department budget in order to maximize the effectiveness of all communications.
• Create and execute a plan that regularly places the school in local media. Manage all messaging in the media.
• Manage all aspects of the school’s print and electronic communications, ensuring the continuity of the school’s brand and logo.
• Oversee the work of graphic designers and print vendors in production of printed materials and web visuals.
• Participate actively in the work and success of the senior leadership team and provide support for school events and administrative jobs as requested.
• Organise and execute open days, open mornings, school tours and exhibitions.
• Conduct competitor research.

Competencies/Skills/Requirements:

• Excellent interpersonal and communication skills;
• Good typing, organisational and administrative skills;
• Able to work accurately under pressure;
• An ability to maintain confidentiality is essential;
• Enthusiastic, energetic and creative;
• Must be a team worker;
• Computer literate;
• Good proficiency in Word, Excel, Power-Point, Outlook.

Qualifications: 

• Minimum requirement is a recognized Degree.

Experience:     

• Minimum of 3 years’ experience in the same or similar type of position in a similar environment.