Latest Recruitment at Fidelity Services Group

Fidelity ADT is looking for armed response officers around Johannesburg with following requirements

• Matric
• Grade B PSIRA accredited and registered with Response
• Minimum of 3 years in security industry
• No criminal record
• Willing to undergo criminal checks regularly
• Must be physically fit and in good health – not afraid of heights
• Computer literate an advantage
• Must have estate/residential experience
• Must reside in traveling distance to the site in Soweto
• Firearm Competency – Handgun for Business Purposes
• Must reside around Soweto
• Must have driver's license.
• women candidates will be and advantage
   

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Main purpose of job:  

• Source and sell armed monitoring and armed response agreements to potential new customers 
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers 
• Achieve and exceed monthly sales targets for new customers and hardware sales 

Qualification & experience: 

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG) 
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous 
• Matric or equivalent 

Job requirements & other attributes: 

• Self-motivated and energetic 
• Selling skills 
• Good organisational and time management skills 
• Excellent communication (written & verbal), presentation and negotiation skills 
• Computer Literate (MS Office, Email and Internet) 
• Presentable and of sober habits 
• Valid driver’s licence and own reliable vehicle 
• Hunter for new business 
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms) 

Duties:  

• Generate and close self-sourced deals 
• Follow up on all leads received internally and via telesales  
• Sell security solutions to new and existing clients 
• Create solid & long-standing relationships with estate agents, builders, architects etc. 
• Daily, weekly and monthly reporting 
• Motivated to achieve and exceed sale targets 
• Maintain all administrative duties pertaining to sales 

Performance Standards  

• Achieve both targets for revenue sales & for new clients 
• Maintain a high standard of relationship with existing Estate clients 
• Ensure that all leads and quotes are followed up on time 

Competencies (Technical & Behavioural) 

• Drive for results 
• Action oriented 
• Customer focus 
• Perseverance 
• Functional/Technical skills 
• Problem solving 
• Technical Learning 
• Assertive  
• Sense of urgency  
• Adaptable  

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Overall Purpose of the job:

• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

•  Matric or equivalent
•  Minimum 3 years’ experience as an Electronic Security technician
•  Programming, wiring, installations, and fault-finding experience
•  Valid code 08 driver’s license essential
•  Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT

Job Requirements:

•  Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
•  Installation and Maintenance of electric fences
•  Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
•  Integration of Electric fencing, CCTV, and Intruder alarm systems
•  Setup and maintenance of wireless, fibre and copper networks
•  Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
•  Oversight and design of big projects
•  IT and Network support
•  Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

•  Program system as per specifications
•  Plan the cable runs with the wireman
•  Obtain customer codes before attending a call daily and when on Standby
•  Complete handovers
•  Complete job cards after every installation
•  Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
•  Keep stock up to date and assist store man with stock take
•  Keep the company vehicle clean
•  Submit petrol slips

Core competencies:

•  Customer Focus Functional/Technical Skills
•  Approachability Problem Solving and Troubleshooting
•  Integrity and Trust Technical Learning

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MAIN PURPOSE OF JOB:

• The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.

QUALIFICATION & EXPERIENCE:

•  Grade 12 (Matric)
•  Grade C PSIRA Registered
• Responsibilities and duties:

1. Administration 

• Monitor and action emergency and non-emergency signals
• Phoning of the Premises/ Clients/ Key holders
• Recording all relevant information into the activations by means of computer
• Record and report all incidents and accidents to the senior on duty
• Ensure all relevant administrative work and handled signals are completed
• Monitoring and action of vehicle violations
• Updating of timesheets

2. COMPUTERS AND EQUIPMENT MANAGEMENT

•  Report any faults to the appropriate authority on duty
•  Not abuse the use of company telephones for private telephone calls
•  Effective use and compliance of safety and zero harm standards

3. TIDINESS OF THE MONITORING CENTRE

•  Responsible for a clean and tidy workstation

4. CLIENT LIAISON

•  Telephonic assistance with any problems or complaints
•  Updating of client information i.e. holiday instructions/other client information to be given to Monitoring         Associate IV/V
•  Reporting of any faulty alarm systems through the appropriate channel(s)
•  Sales leads to be recorded and reported through the appropriate channel(s)

5. GENERAL

•  Have sound knowledge about all facets pertaining to your position
•  Attend all required meetings and training sessions
•  Not abuse company telephone for private calls

6. STANDARD OPERATING  PROCEDURES

•  Standing Operating Procedures must be upheld
•  Meeting and keeping on agreed upon service level and performance targets
•  High standard of service must be upheld
   

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MAIN PURPOSE OF JOB:

• Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets.

QUALIFICATION & EXPERIENCE:

•  Matric or relevant qualification
•  Customer Service experience in a Call Centre environment
•  Experience in people management / supervisory role

RESPONSIBILITIES &DUTIES: 
1. Customer Interaction 

•  Answer inbound calls and assist customers with their inquiries
•  Respond and resolve written and web correspondence received from customers
•  Action and update the customer requests on Listener
•  Responsible for taking ownership fro escalated queries, ensuring resolution and follow up with customers 

2. Team Management 

•  Manage the delivery of team service level expectations, quality and productivity targets and indicators
•  People management, including all HR related issues as well as staff development
•  Call monitoring, coaching and feedback, responsible for the delivery of superior customer experience in every call
•  Training, development and coaching of staff
•  Motivation, leadership for a team developing future leaders
•  Conducting performance appraisals for the team
•  Work very closely with the team members to solve customer queries
•  Scheduling / resource planning – forecasting to ensure sufficient number of age

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Minimum Requirements:

• Preferably matric qualification
• 1 – 2 years’ experience in the security industry
• Good language proficiency
• Strong interpersonal and communication skills
• Diplomacy and tact when interacting with both internal and external people
• Good telephone etiquette is required
• Basic computer literacy

Key performance areas (not totally inclusive): 

• Answering the telephone
• Routing calls to relevant people and taking messages
• Welcoming visitors in a professional and efficient manner
• Ensuring a neat Reception area at all times

Other personality attributes: 

• Pressure tolerant
• Good interaction skills
• Negotiation skills
• Honest
• Reliable

Core Competencies:

• Communication skills
• Reliability
• Customer service focused
• Time management
• Flexibility

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The overall purpose of this position is to manage the Industrial Relations. It includes the handling of Disciplinary Hearings, Grievances, CCMA/Labour Court matters and ensure that proper procedure is followed within.

This position will also report directly to the Regional Manager and Regional IR Manager. You will also be required to work closely with Branch Managers.

Minimum Requirements:

• Clear criminal record.
• PSIRA accredited with Grade B. (Preferably).
• Preferably Knowledge of the Security Industry & Sectoral Determination and at least 3 years’ experience in the IR /HR field.
• Diploma /degree in relation to IR /HR field. (Preferably)
• Valid driver’s license and must have own transport.
• Resides in Pretoria or willing to re-locate.
• Be prepared to travel, this will not be a single office-based position.
• 3 years IR / ER management role /experience in CCMA.
• Conducting of CCMA / Bargaining Council Arbitrations with a successful track record
• Must be conversant with LRA, BCEA Skills, Occupational Health & Safety
• Exposure to Trade Union & Bargaining Councils
• Handling of union issues.
• Must be multilingual.
• Advanced computer literacy in the Microsoft Office package — MS Word, MS Excel, E-mail

Key Performance Areas: (not totally inclusive): 

• Handling CCMA matters including representation at the CCMA / Labour Court
• Management of internal Industrial Relations processes
• Provide Industrial Relations support and advice to line managers.
• Present Industrial Relations training to line managers / supervisors as and when required.
• Provide and maintain information / statistics / trends and reports to Senior Management regarding, Disciplinary Hearings, Dismissals, CCMA / Labour Court cases.
• Ensure compliance with the department of labour and other related requirements.
• Ensure all disciplinary matters and processes are effective.
• Assist and guide managers with disciplinary matters and poor performance counselling.
• Liaise with external labour consultants regarding relevant labour matters.
• To uphold and maintain all Human Resource, Policies, procedures, and activities.
• To maintain and uphold Industrial Relations, policies, procedures and activities.
• Ensure effective implementation of HR policies, employment, and placement of personnel.

Other Personality Attributes:

• Must be honest and reliable.
• Strong communication skills must have good verbal and language skills.
• Organized, role will come with a degree of administrative duties.
• Time management
• Problem solver
• Great negotiator
• Must be assertive and self- motivated.
• Pay attention to detail.
• Customer service and relations.
• Quality Assurance.
• Willing to travel and work overtime when required.

Core Competencies:                                                            

• Teamwork.
• Self – development.
• Good communication skills.
• Good management skills.
• Good time management skills.

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Job Description

• A vacancy exists for a Site Manager at one of our Sites based in the Middelburg area. The position will report to the Branch Manager, respectively. The overall purpose of this position is to ensure that pro-active measures are taken in ensuring security on site, adhering to site specific security requirements and ensuring that Client’s needs are efficiently and professionally met at all times.  

Minimum Requirements:

• Matric certificate,
• Psira Grade B/A registration and accreditation.
• At least 5 years’ experience in the Security Industry.
• Experience within the Warehouse Industry, import/export/production - Important.
• People management experience.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s License is required.
• Willing to work extended hours. (24/7) standby.
• No Criminal Record or any pending cases.
• Should reside in Middelburg or willing to relocate at own cost.

Key Performance Areas: (Not totally inclusive):

• Constantly evaluating risks / threats and making recommendations to the Client to counter these.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing the response and investigation of serious incidents.
• Liaising daily with Operations management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Management.
• Maintaining good relations between Fidelity Security Services and the client regarding security services rendered. 
• Ensuring the posting of Security Officers are done timeously. 
• Ensuring that all Security Officers meet the contractual requirements as stipulated by the client. 
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services. 
• General management and supervision of security staff.  - dealing with unions.
• Ensuring that all HR related queries are dealt with promptly.
• Investigating incidents and submitting relevant weekly/monthly incident reports to Management. 
• Attend meetings with FSS Management and with the Client

Skills required:

• Strong planning skills
• Leadership skills
• Organizational skills
• Good interpersonal skills
• Communication skills
• Analytical, Critical Thinking skills

Other personality attributes:

• Ability to meet strict deadlines.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.