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Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
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Job Description
The purpose of the role is supporting Audit to deliver the strategic Global and Audit Transformation goals. Key component of this role is to ensure the successful performance of your team, focusing on reviewing and ensuring high quality, be effective at operational line management and contribute to continuous improvement.
Qualifications
Experience
- 2 to 3 years post articles in the financial services sector
- Desired 3 years in a client facing role
Technical competencies
- Expert in field with excellent industry and business knowledge
- Knowledge of accounting, auditing and regulatory professional standards
- Demonstrated leadership skills
- Ability to interpret, communicate and implement strategy
- Demonstrated execution of complex projects within time frames and cost
- Experienced in development and delivery of professional presentations
- Excellent report writing skills
- Solid financial knowledge
Behavioral:
- Excellent communication skills, both written and verbal
- Effective interpersonal and relationship building skills
- Good mentorship and coaching ability with desire to develop self and others
- Strong client delivery focus
- Adaptable, managing change and ambiguity with ease
- Focus on quality and risk
- Effective problem solving ability
- Excellent business acumen
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Job Description
About the Job
As a Manager in the Restructuring Services team, you will have the opportunity to work on a diverse range of engagements across all sectors, with plenty of responsibility for leading workstreams, managing junior staff and supporting directors and partners in client-facing delivery.
The nature of work that you will get involved in may include:
Strategic Impact:
- Supports the Senior Manager on delivery of designated engagement / project, managing the implementation of the agreed deliverables
- Tracks outputs against Engagement Letter and reports to Senior Manager on any unforeseen issues arising
- Seeks to identify additional sales opportunities in client business
- Assists in the preparation of proposals/tenders and presentations on request
- Is a support resource in planning of sales presentations and client negotiation teams for new and retained business
- Develops market network in business and builds relationships that generate leads
- Builds relationships across Deloitte service lines to understand broader offerings and seeks opportunities for cross-selling
- Generates innovative solutions on projects / engagements in collaboration with team members to enhance / renew service offerings to client
Client Impact: External/ Internal:
- Manages day-to-day deliverables of team on client engagements / projects
- Proactively identifies client service and technical issues and implements resolutions to address these
- Develops productive working relationships with client teams
- Builds network of relationships across Deloitte to understand other service line offerings and to market own functional area
- Establishes and maintains good working relationships with external clients across industries
- Participates in thought leadership process and shares functional and industry knowledge and expertise with clients, colleagues and teams
Operational Effectiveness:
- Leads delivery of team based and identifies and addresses any areas of concern in outputs
- Manages engagement/project risk to ensure that the firm’s risk policies as well as risk to client confidentiality is aligned at all times
- Consistently reviews and analyses standard and quality of team deliverables and implements changes as necessary
- Meets regularly with client and client teams to understand issues, anticipate needs and address these
- Keeps Senior Manager updated on status of engagement
- Communicates need for any changes in engagement / project plan to Senior Manager for discussion with Engagement sponsor / client
- Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
- Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development
Development/ Growth of Team:
- Shares expertise and knowledge with team members on an ongoing basis
- Develops good working relationships with key talent in team
- Monitors resource requirements for engagement and communicates to Senior Manager the need for increase / decrease in team headcount
- Maintains own development and knowledge in specialised area
Your work, your choice:
- How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk.
- We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.
Location: You will be based in the Deloitte Johannesburg office, however the role may also involve travel and will require the flexibility to meet peaks of work inherent in the nature of restructuring projects. We specify full mobility for our financial advisory roles but we make arrangements respectfully. Working from home days are available and flexible depending on clients, deadlines, and projects.
Qualifications
Qualified Chartered Accountant i.e CA(SA)
- 3 – 5 years’ experience in similar role within a professional services environment essential.
To qualify, you should have the following skills and experience:
- Financial restructuring experience gained either as a senior advisor within a professional services firm, consultancy, investment bank or in a workout/ restructuring team
- Strong understanding of debt markets, banking, loan agreements and other relevant financial and legal documentation
- Good understanding of the restructuring marketplace, its trends and key players (principals and advisers)
- A developing network of relevant contacts in the market
- Very strong analytical skills, including: business analytics, business planning, short term cash flows, financing options. A basic understanding of business rescue legislation and practice is not a prerequisite but helpful
- Excellent interpersonal skills and evidence of leading clients/ providing advice in difficult situations
- Strong project management skills
- Ability to lead teams and develop people
- Commitment and willingness to work under pressure, sometimes long hours, always putting the client at the centre
- Flexibility to transfer skills into complementary offerings such as Debt Advisory or Turnaround and Performance Improvement if market conditions change
- Ambition to learn and develop further
- Ability to conduct business in fluent oral and written English is a pre-requisite
Additional Information
Leadership Capabilities
- Living our Purpose: Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
- Influence: Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- Performance drive: Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
- Strategic direction: Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
- Talent development: Develops high-performing people and teams through challenging and meaningful opportunities
Technical Competencies
- Expert in field with sound industry and business knowledge
- Demonstrated leadership skills
- Sales skills
- Proven ability to manage and execute projects
- Experience in drafting and presenting client proposals
- Excellent report writing skills
- Good financial knowledge
- Sound business acumen
Behavioural Competencies
- Excellent communication skills, both written and verbal
- Effective interpersonal and relationship building skills
- Good mentorship and coaching ability with desire to develop self and others
- Strong client delivery focus
- Adaptable, managing change and ambiguity with ease
- Focus on quality and risk
- Sound problem solving ability
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Job Description
Main Purpose of Job
- The primary focus is to provide 1st and 2nd line technical support in a client facing environment in order to achieve high levels of customer satisfaction.
- Under direct supervision performs simple, onsite hardware, software and peripheral updates and repair in an organisation within a predefined SLA.
- Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation.
- Provides adhoc end user training on the use of systems.
Principal Accountabilities
- Logging Incidents/Requests
- Provide desk-side support as assigned from the Service Desk
- Deliver a professional and consistent level of service that provides resolutions within agreed deadlines
- Promote an environment where the business receives outstanding client service
- Assist with Support documentation review and revision
- Develop and maintain strong working relationships with key staff and managers in the business and in other teams within IT
- Work collaboratively with Service Desk and support teams
- Undertake service analysis, proactive service monitoring or project activities as assigned
- Identify repeat incidents and contribute to provision of comprehensive Known Error Records and solutions articles as support tools for other support staff
- Ensure that assigned IT service incidents are managed effectively and root-cause problem analysis is undertaken where appropriate to reduce the number and severity of future operational incidents
- Available as per the afterhours support schedule
- Acting as a point of escalation for support queries from more junior Technicians which are beyond their technical capability
- Identify and take part in initiatives to improve the quality and effectiveness of the department.
- Identify where knowledge can be shared with other IT Services staff to improve the effectiveness of IT Services and help develop the knowledge and skills of others in the IT Services team.
- Identify problem trends to management and possible actions to assist with process improvement.
- Ensure that assigned IT service incidents are managed effectively and root-cause problem analysis is undertaken where appropriate to reduce the number and severity of future operational incidents.
- Create and Maintain client relationship
- Install and configure of standard hardware & software
- Maintain a tidy environment
- Administration and filing for IT service desk
- Manage third party calls
- Filling in for absent colleagues
- Monitoring of SLA of calls (SLA 98%)
- Logging system detail
Provide Walk up Support, including but not limited to:
- Computer set-ups
- Computer hardware repairs
- Printing
- Asset Management
- AV/VC Support
- Local Software support
- Network cabling
Key Performance Areas:
Strategic Impact
- Under supervision, provides user support on IT queries in respect of hardware and software issues
Client Impact: External / Internal
- Solves user queries remotely within SLA
- Escalates issues to technical experts that cannot be solved
- User connectivity
- Immediacy and resolution
Operational Effectiveness
- Works collaboratively with ATS team to ensure calls are closed in the shortest possible time span
- Logs calls accurately with all detail onto system
- Tracks queries through to resolution and closes them on logging system
- Assists team members as required
- Remains aware of risk in area of expertise in alignment with Deloitte policies and processes
- Assists users through transfer of knowledge on MS Office Suite, IT processes and procedures
Development/Growth of Team
- Actively works to address identified development areas
- Cultivates ability to give effective development feedback both upwards and to peers
Budgets/Profitability
- Effective use of time, equipment and resources
Qualifications
Minimum Requirements:
- Grade 12 / Matric: Essential
- CompTIA A+ and/or CompTIA N+: Essential
- MS Office – Intermediate - Advanced: Essential
- MCP / MCSA: Desired
- MCSE: Desired
- CompTIA Security+: Desired
- ITIL Foundation: Advantageous
- Comptia Project+: Advantageous
- IT Related B-Degree: Desirable
Minimum Experience & Technical Competencies:
- 4 years general IT support experience
- Experience preferably within large corporate
- Mobile platform support
- Printer Hardware / Drivers
- Audio visual
- Specialized local office applications
- Enthusiastic and Interested in the IT field
- Understanding and proven ability to support IT end users
- Clear, courteous telephone manner
- Excellent verbal and written communication skills
- Task prioritization
- Self-motivated
- Team player
- Work independently, accurately troubleshoot, diagnose, and resolve customer issues or requests
- Proactive and resilient
- Ability to handle pressure situations
- Ability to prioritize tasks with different levels of impact and urgency
- Ability to work unsupervised
- Encourage interaction
- Support customers on all levels via email, phone and IM
- Strong technical knowledge
- Good analytical skills
- Attention to detail
- Work independently
- Troubleshoot, diagnose and resolve most requests received
- Detail oriented and able to effectively and accurately document technical issues and requests
- Report writing skills
- Presentation skills
- Confident
- Working knowledge of networks, IT infrastructure and application
- Tech Savvy
- Good troubleshooting skills
- Passionate about technology
Additional Information
Technical Competencies
- Technical expert in specific functional area
- Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
- Experience in drafting and delivering presentations
- Good report writing skills
- Sound financial knowledge and understanding
Behavioural Competencies
- Excellent communication skills, both written and verbal
- Good interpersonal and relationship building skills
- Mentorship and coaching ability with desire to develop self and others
- Strong client delivery focus
- Adaptable, managing change and ambiguity with ease
- Focus on quality and risk
- Problem solving ability
- Good business acumen
Leadership Capabilities
- Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
- Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders, towards the achievement of the firm’s pipeline and revenue targets.
- Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
- Talent development - Develops high-performing people and teams through challenging and meaningful opportunities
Professional Capabilities
- Knows the business and industry - Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
- Manages to results - Takes responsibility for assigned areas and contributes to the successful realization of common goals
- Manages and executes projects - Prepares and manages work plans to ensure efficient and timely completion of work
- Solves problems - Identifies and solves problems objectively using analysis, experience and judgment
- Manages quality and risk - Understands and applies quality assurance and risk management procedures in all areas of work performed
- Manages change and ambiguity - Is adaptive and flexible in the face of change and ambiguity
go to method of application »
Job Description
Main Purpose of Job
Responsible for the timely and effective response to IT user queries and problems through the receipt and logging of incidents and the co-ordination of rapid and appropriate responses for higher-level problem resolution and advice on both new and established systems. Able to give advanced telephonic training on systems. Be able to manage the incident to completion.
Differentiators for this specific role
- Manage third party calls (suppliers / vendors issues)
- Participates in projects as required
- Create and Maintain client relationship
- Install and configure of standard hardware & software
- Maintain a tidy environment
- Administration and filing for IT service desk
- Filling in for absent colleagues
- Compiles reports for manager / business as required (call statistics, incidents, etc.)
- Monitoring of SLA of calls (SLA 98%)
Key Performance Areas:
Strategic Impact
- Under supervision, provides user support on IT queries in respect of hardware and software issues
Client Impact: External/Internal
- Solves user queries remotely within SLA
- Escalates issues to technical experts that cannot be solved
Operational Effectiveness
- Works collaboratively with GIS team to ensure calls are closed in the shortest possible time span
- Logs calls accurately with all detail onto system
- Tracks queries through to resolution and closes them on logging system
Development/Growth of Team
- Actively works to address identified development areas
Budgets and Profitability
- Effective use of time, equipment and resources
Qualifications
Required
- Comptia A+ and/or N+ certification, ITIL Certification, Microsoft MTA
- 3-5 year in IT support
Preferred
- Microsoft MCSA (Microsoft Certified Solutions Associate) certification, Degree or Diploma (in some countries in Africa)
- Experience preferably within large corporate
Additional Information
Technical Competencies
- Technical expert in specific functional area
- Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
- Experience in drafting and delivering presentations
- Good report writing skills
- Sound financial knowledge and understanding
Behavioural Competencies
- Excellent communication skills, both written and verbal
- Good interpersonal and relationship building skills
- Mentorship and coaching ability with desire to develop self and others
- Strong client delivery focus
- Adaptable, managing change and ambiguity with ease
- Focus on quality and risk
- Problem solving ability
- Good business acumen
Leadership Capabilities
- Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
- Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders, towards the achievement of the firm’s pipeline and revenue targets.
- Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
- Talent development - Develops high-performing people and teams through challenging and meaningful opportunities
Professional Capabilities
- Knows the business and industry - Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
- Manages to results - Takes responsibility for assigned areas and contributes to the successful realization of common goals
- Manages and executes projects - Prepares and manages work plans to ensure efficient and timely completion of work
- Solves problems - Identifies and solves problems objectively using analysis, experience and judgment
- Manages quality and risk - Understands and applies quality assurance and risk management procedures in all areas of work performed
- Manages change and ambiguity - Is adaptive and flexible in the face of change and ambiguity
Method of Application
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