Latest Recruitment at Absa Group Limited (Absa)

Job Summary

• Information Technology (IT) Auditors help organizations secure its data and systems from external or internal threats by analysing and assessing their technology systems and infrastructure to ensure systems are secure, efficient, accurate and compliant. The IT Auditor will be responsible for planning and executing complex and specialized audits assignments in accordance with the Group Audit Plan and Internal Audit methodology, relevant policies, procedures and quality standards.

Job Description

Audit planning

• Participate in the 6+6 audit planning cycle, provide input by taking into account the risk and control profile, business strategy and material risks affecting the business.

Assurance

• Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to execute on assurance responsibilities.
• Actively participate in all the audit phases - planning and scoping (identification of risks and controls), fieldwork (execution of design and operating effectiveness assessments) and reporting (ensure audit observations and planned actions are agreed with management for factual accuracy).
• Perform IT risk assessments to identify high risk areas that require focus.
• Conduct complex IT related audits as guided by the risk-based audit plan to assess the governance and management of data integrity, security, software development and IT governance within the business, including but not limited to:
  • Pre and post-implementation reviews of system implementations or enhancements.
  • Reviews of IT management policies and procedures such as change management, business continuity planning/ disaster recovery and information security to ensure that controls surrounding these processes are adequate.
  • Evaluate application and information general computing controls and test compliance with those controls.
  • Systems development audits to verify that systems that are being developed meet development standards.
  • Systems and application audits that evaluate whether systems and applications are controlled, reliable, efficient, secure and effective.
  • IT security audits, including evaluating security vulnerabilities and whether they are properly identified and mitigated.
  • Project assurance to assist management in improving organisational efficiency and effectiveness and minimize risk.
• Provide the business with guidance and recommendations on IT risk management, with particular focus on applications, infrastructure and security.
• Ensure delivery adheres to the audit methodology and quality standards.
• Identify opportunities for using Data Analytics and enhanced automated auditing techniques.
• Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.
• Verify that risks associated with audit observations have been mitigated by management as committed to, by them.

Teamwork

• Engage proactively with Internal Audit colleagues during assignments and request technical assistance where required and based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards

Relationship and Portfolio management

• Business Monitoring and stakeholder engagement - Develop and maintain relationships with business (including 1and 2 Line of Defence) and actively monitor the risk profile of the business to inform audit planning, reporting and audit delivery. Support the Combined Assurance effort across the 3 LOD to strengthen the control environment.
• Provide input into Risk and Committee reporting, clear messaging and impact on the risk and control environment of the business.

Knowledge Management

• Display professional scepticism and apply a residual risk lens to potential audit issues with management and in final reporting.
• Continuous upskilling on both technical and other core competencies.
• Keeping up to date with industry trends, regulatory changes and professional standards.
• Based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards

Documentation

• Document work performed in such a way that an independent party can understand the work performed.

Education & Experience:

• A Bachelor’s degree with CISA certification or other similar IT audit certification.
• Minimum three years of experience in audit whether it be external or internal audit.
• Experience in automation of audit processes and robotics will be advantageous.
• Experience and knowledge of the banking sector especially Retail and Business Banking.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
   

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Job Summary

• Leverage deep and broad skills as well as understanding of the organization, leading industry practice and group strategy to shape the strategic architecture while providing strong leadership of the Design and Delivery of  solutions across a large and diverse area comprised of several portfolios or a full business unit to achieve a large positive impact upon the organization, customers and colleagues (which will be felt well into the future).

Job Description

Architecture

•  Contributes to Group Strategy and carries the ‘one stop shop’ accountability for the technology roadmap that achieves and enables that Strategy across the business unit in which they operate.
•  Lead the evolution of the overall architecture of their business unit (across business and technical domains)
•  Works collaboratively across multiple business units and functions to ensure that their architectures (current and future) are coherent, stable, scalable, modular and fit for purpose while delivering optimal customer and colleague experiences.
•  Accomplished practitioner and teacher of several of the following: design thinking, evolutionary architectures, DevOps, robust engineering practices, data driven techniques and most-importantly customer centric practices. Able to teach others to use these to craft fit-for purpose and innovative solutions.
•  Contributes to, co-evolves and co-curates Absa’s architecture principles and practices and ensures that all associated technology solutions & roadmaps are true to these.
•  In collaboration with the CTO, explore new technologies & lead the technology innovation agenda for a specific business as it relates to our business strategy.
•  Experienced solver of wicked problems under a cohesive and integrated approach which spans customers, colleagues, process & technology.
•  Understand the existing architectural landscape & associated business and technology solutions and the degree of alignment with strategy.
•  Craft solutions and roadmaps to evolve this landscape towards Absa’s strategic objectives in a commercially viable and efficient fashion.
•  Work in a leadership role in the delivery of these solutions and roadmaps.
•  Work in partnership with the CIOs, CTO, CSO and risk teams (where applicable)
•  Chairs a business unit architecture council and is accountable approver for all architectures within that domain. Has a voting membership in the Group Architecture Council (the highest architecture forum in Absa).
•  Understand relevant Group initiatives and integrate these with the specific business strategic initiatives, complement them or challenge them where appropriate.
•  Manage / oversee solution implementation & quality across Dev Teams e.g. cross business solution reviews, code reviews, testing etc.
•  Assume one stop shop accountability for the efficient & effective solution delivery across businesses who are interdependent with & or dependent on delivery of your business area (by maintaining the principles above or ensuring provisioning with limited / no queuing)
•  Use Data-driven techniques as a tool to drive business improvement which may entail defining data requirements, ensure data availability & monitor & leverage data & analytics to identify opportunities for improvement across the technology area for a business (customer, usage, performance, quality etc.)
•  Ensure the appropriate resourcing (Right People, Right Fit Capabilities, Right Roles, Right Time) of all solution design & implementation teams (Run & Build) across the business
•  Stay ahead of the curve on new technology & associated capabilities & leverage new found knowledge and skill to influence the architectural direction of the broader organization (bank) as well as the business with a focus on improving service delivery to customers & sustainable & profitable business operations for the organization. Scaled learning is a foundational principle of this.

Delivery management for business wide initiatives led by Architecture teams (where there is a specific product / service you manage)

•  With fluency in the deployment of agile methodologies, resource & manage the appropriate number and nature (skill & capability) of squad-based teams to execute on both Run & Change elements of delivery
•  Work in collaboration with transformation & change teams for effective resourcing and delivery management of various programmes at all levels (SI, BU etc.)
•  Ensure agile practices are implemented and sustained for effective delivery to business e.g. RETRO’s etc.
•  Positively & proactively manage product owner relationships
•  Proactively engage with & partner CTO, CSO, SE, Risk and broader enablement functions to drive alignment & leading practice in technology design & deployment
•  Leave things better than you found them!

People

•  Set & Cascade Architectural direction across technology teams
•  Proactively attract, recruit, develop, retain, reward & deploy a diverse resource base aligned to an ever-evolving tech environment (ahead of demand)
•  Build a high-performance team environment through self-directed teams by driving performance management & measurement that is aligned with agile working practices (including daily, weekly, etc. sprint routines, regular & honest feedback, OKRs, etc.)
•  Accountable for the right people in the right teams to deliver on our tech strategy (always!)
•  Leverage coaching techniques in all team activity to drive a higher quality design and deployment of technical products and services

Financial & Vendor Management, Risk & Governance

•  Carry the ‘one stop shop’ accountability for all risk associated with architectural decision making (from ideation to deployment)
•  Manage & Apply the organization risk & governance frameworks
•  Ensure decisions on solution design are aligned to Group guidelines & are sustainable for the enterprise
•  Proactively involve / engage chapter & guild leads in product design & infrastructure decision making, applying an enterprise wide lens to product & service development
•  Manage all vendor selection processes & take full accountability for all related commercial impact
•  Negotiate best fit contracts for the organization at an enterprise level and align decision making to our key business principles of scalability, resilience, captivity etc.
•  Deliver on time & on budget (always)

Education

• Master's Degree: Information Technology
   

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Job Summary

• To grow the Absa customer base through acquisition and increased customer profitability of the identified portfolio. Gain new customers and increase port folios of current customers through proactive attraction, cross selling, retention and contributing towards the achievement of the branch’s sales targets.

Job Description

• Financial Goals Business Risk Customer Satisfaction Colleague Support

Education

• Further Education and Training Certificate (FETC)

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Job Summary

• To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Seychelles. Please contact Reward for details.

Job Description

• Customer Service: Respond efficiently, accurately and courteously to all customer service matters, complaints, requests
• Support the development and maintenance of processes in Customer Services Centre: Adhere to all processes in the CMP Customer Services centre and identify opportunities to improve Client Servicing processes
• Monitor and control risk associated with the Customer: Ensure that all activities performed in providing Customer Services comply in all respects with Absa's risk and compliance policies and procedures as well as legal and regulatory requirements
• Stakeholder Management: Establish and maintain good professional relationships with relevant stakeholders so as to remain abreast of their needs and issues and respond rapidly and effectively
• Self-development: Owning and being proactive about own training and development
• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Summary

• The Business Process Optimization Consultant is responsible for leading, managing and deploying business improvement initiatives, including the drafting, sign-off, and publication of procedure documents and process maps in alignment with Absa’s Policies and Procedures standards. Business improvement / Project execution includes interactively analysing, researching, designing, recommending and implementing innovative and cost efficient business processes within Absa.
• The Business Process Optimization Consultant will address business problems and needs by defining the overall business requirements with due consideration to process efficiency, cost effectiveness, risk, compliance, local legislation, user experience (UX), and customer experience (CX). To propose solutions that fully address business requirements needed to optimize business and provide end-to-end solutions, in order to improve operational efficiency and effectiveness.

Job Description

Process Optimization and Design

• Identification, Execution, and Implementation of process improvement initiatives aimed at improving efficiencies and effectiveness of business.
• Conduct pro-active detection of process bottlenecks and high-level operational value chain
• Updating processes and procedures, and overseeing deployment and publication of processes and procedures across the organization.
• Apply scientific principles and business inputs to refine and re-engineer as-is business process (as well as newly to-be refined processes) into best scenario to-be processes to enhance customer experience and business profitability.
• Provide input into to the documentation, formalisation and validation of the to-be concept and design proposals.
• Facilitate and integrate process designs, improvements and maintenance amongst role-players.
• Promote the generic functionality and end-to-end value chain ownership, breaking barriers to silo thinking and behaviours, within Business Units.
• Apply various applicable Industrial / Systems Engineering principles in process constraints and opportunity identifications, as well as Solutioning.
• Define process performance criteria and requirements in terms of business-centric measures (e.g. time, cost, etc.) and customer-centric measures (e.g. value demand vs. failure demand, capability of response, etc.).
• Proactively participate in business improvement forums and play an active role in the change initiatives process, by assessing and recommending the feasibility of change request received.
• Act as coach to business (line managers) regarding process re-engineering and improvement methodologies and principles.
• Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders.
• Drive change through cross-functional teams.
• Build relationships with management, project team and stakeholders, and secure their support to achieve project goals.

Business Analysis

• Perform business impact analysis in liaison with line managers on any change that is imposed on the current operational environment.
• Measure and baseline all current main value chains' performance and comparison of the To–Be process performance.
• Provide and identify opportunities for optimization improvements of operational cost base and where process methodologies can be applied. Apply basic methodologies to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies, income enhancements, or customer experience.
• Liaise with line managers on changes that are imposed on current operational environment. Identify process improvement opportunities in the business regarding Quality, Cost & Delivery.
• Deliver QNI (Quality Net Income) & financial savings, in line with improved customer experience, through projects.
• Responsible for the on-time collection and analysis of all metrics related to projects and the production of agreed format reports for the monthly business reviews.
• Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
• Facilitate and conduct Joint Application Design (JAD) sessions with cross-functional role players to design, develop, and review processes.

Project Management

• Manage and coordinate (assist in) implementation efforts of enhancements and change initiatives.
• Ensure inputs are provided to changes reflected on appropriate Absa supporting and training documentation.
• Ensure all projects and change initiatives affecting an area are well coordinated and change impact is controlled.
• Deliver project objectives to achieve desired quality and impact, within time period planned and within approved budget.
• Responsible for project stakeholder communication and management before and during the implementation.
• Execute performance improvement projects within agreed time frames across Absa.
• Ensure smooth transition to re-designed processes and provide project management capability to setup, manage and control projects throughout their lifecycle.
• Identify and manage work stream interdependencies, risks and issues affecting the successful delivery of the project.
• Set up processes to monitor and manage changed processes and maintain their sustainability

Research and Development

• Research Financial Industry Market Trends with respect to Products, Services, Process and Technology.
• Assist in maintaining the Business Process Management Library with the Process Custodian.

Consulting, Coaching and Mentoring

• Motivate, Lead and Direct project team members.
• Engage, motivate and coach project solution consumers towards achieving goals.
• Consult with Business Units managers to achieve Goals and Targets.
• Share best practices both within Projects and between team members across the business.

Business Alignment & Subject Matter Expert (SME) inputs

• Maintain interaction with Customer Experience, Project Implementation, and Change Management teams to create synergies before / during / after process re-engineering and implementation.
• Interact and attend meetings and workshops to ensure that the major change and small enhancement initiatives impacts are pro-actively identified so that implementation can be coordinated.
• Present initiatives at various change councils, delivery councils and other such forums.
• Ensure that promises to business are met and delivered, and highlight constraints for implementation time periods.
• Identify impact of process changes on staff that executes work within the process.

Controls, Compliance and Administration

• Ensure adherence to and compliance with governance, risk policies, procedures and compliance policies.

Preferred Education

• Minimum: NQF Level 6
• Preferred: NQF Level 7: B Tech / Degree (Operations / Production Management / Industrial Engineering / Information Technology) / Project management / Business Analysis qualification.
• Certificates: Scientific methodologies associated with efficiency improvements, i.e. Lean Six Sigma, Agile method, Systems thinking, Process simulation, Customer journeys, and Lean methodologies.

Preferred Experience

• Post Graduate Engineering Degree from top tier institutions will be advantageous.
• Previous experience within the financial sector.
• Aris, I-Server (Visio process mapping).
• Lean or six-sigma.
• Business Process Re-Engineering.

Education

• Bachelor's Degree: Manufacturing, Engineering and Technology (Required)