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Pepkor has the largest retail store footprint in southern Africa. With 5 470 stores operating across 10 African countries, our businesses include many of the most trusted brands on the continent. Pepkors Speciality division provides central infrastructure to launch new brands, nurture smaller brands and position new fashion and footwear acquisitions. Spec...
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Qualifications
- A Grade 12 certificate or equivalent is an essential requirement
- 1-2 years related experience (call centre or store operations, etc.)
Knowledge, Skills and Experience
- Basic Computer Skills & Proficiency preferably previous exposure to Word, Excel & Outlook
- Communication skills (English) written and verbal
- Xhosa and/or any other African language verbal ability (advantageous)
- Excellent voice tone telephonically
- Attention to detail and accuracy
- Customer service orientation
- Calm & Friendly ambience
- Stress tolerance
- Ability to learn and adapt to changes quickly and efficiently
- Has a high energy level and is performance-driven and deadline-orientated
- Ability to remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances
Key Responsibilities
- Check that all relevant documents are attached e.g., Complaint form, Proof of Purchase and WhatsApp pictures.
- Provide feedback to stores (Decline/Approved).
- Follow-up on incompletes.
- Follow-up with stores where a defect is not visible.
- Comply with different Brand’s procedures.
- Request/Follow-up on outstanding exchange slips.
- Attend to all Emails.
- Work out Cost Price of Supplier Stock
- Report all unresolved issues to Superiors.
- To keep a detailed report of complaints/defective products.
- Work out Cost Price of Supplier stock.
- Generate RTS (Return to Supplier) on Navision.
- Convert RTS to a PPC (Credit Note).
- Coach staff through challenging complaints.
- Analyse data and prepare weekly/monthly reports for management.
- Help train new employees.
- Inherent job requirements:
- Good administrative and organization skills
- Self – driven, confident and decisive.
- Task orientation
- Communication skills and problem solving
- Exemplary record in terms of timekeeping and reporting for work
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Job Description
Pepkor Speciality is seeking a dynamic Graduate who has recently completed a Bachelor/Btech Degree to work closely with the Training and Development team for 12 months to provide workplace experience.
Qualifications
- Bachelor/Btech Degree in Human Resource Management or Office Administration (minimum NQF 6 qualification is essential)
Knowledge, Skills and Experience
- Must have completed and graduated with relevant tertiary qualification
- Excellent verbal, written and interpersonal communication skills in English
- Proficient in MS Office. Google Suite an advantage
- Strong administrative skills
- Accuracy in execution and attention to detail
- Ability to work with a sense of urgency
- Flexible and willing to handle a variety of tasks
- Ability to work to deadlines and to report on requests timeously
- Systematic and thorough
Key Responsibilities
- Administration related to all Training and Development activities
- Assist with basic administration, coordination, planning and follow up of Learnerships
- Assist with ad hoc projects
- Monthly reporting
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Job Description
To provide superior customer services by achieving optimum turnover results and customer services through merchandise presentation.To assist management with daily operations of the store. Highly customer focused and service orientated.
Qualifications
Knowledge, Skills and Experience
- Previous sales experience only
- Competencies/ Skills
- Customer service orientated.
- Working with members in a team.
- Ability to plan daily tasks effectively.
- Computer literacy.
- Attention to detail.
- Ability to communicate with people and customers.
- Tolerance for stress.
- High level of integrity/ initiative.
Key Responsibilities
- Achievement of daily, monthly and weekly sales targets
- Protection of all assets (stock, cash, physical assets, staff and customers)
- Effective implementation of company policies and procedures.
- Effective implementations store/ department layout.
- Customer service.
- Ensure correct administration procedures in respect of stock room,
- Ensure effective merchandise replenishment and housekeeping.
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Job Description
The Store Manager is responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively. Their duties include motivating sales teams, creating business (store specific) strategies, implementing promotional material, managing controllable expenses and training new staff. Also providing customers with a pleasant shopping experience through product knowledge, stock availability, excellent housekeeping, latest fashion trends, and minimising stock losses
Qualifications
Knowledge, Skills and Experience
- Grade 12 At least 1-2 years management experience in similar environment Computer literate Work well under pressure & Resilient Team Player Leadership and Staff Management skills , Good communication skills Business Sense, Good attention to detail and accuracy of work Good time management Resourcefulness & Problem solving capabilities Customer service Orientated Building and maintaining relationships Confidence and decisiveness Passionate about the brand Social-media savvy Fashionable
Key Responsibilities
- Recruiting, training, supervising and appraising staff. Managing staff Managing budgets (P&L, Payroll)
- Maintaining statistical and financial records (Daily, weekly and monthly administration)
- Dealing with customer queries and complaints. Maximising profitability and setting/meeting sales targets, including motivating staff to do so. Visual Merchandising & Housekeeping Inventory Management (Stock Management)
- Ensure store equipment is secured and accounted for Maintenance of health & safety environment for customers and The Crew Understand store daily/weekly/monthly sales targets Produce a store specific action plan to minimise stock loss
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Job Description
The primary focus of the Supervisor would be to assist the Store Manager in maximising the profits by increasing sales effectively, managing stock and controlling expenses as per budget. If you feel that you have what it takes to fill the shoes of this position, please apply.
Qualifications
- Matric or equivalent
- Three to five years retail experience as a Shop Assistant
- Computer Literate
- Good communication skills
- Further qualifications related to retail/business will be an advantage.
Knowledge, Skills and Experience
- Outstanding customer care skills, the ability to interact and communicate with customers
- Accurate and efficient till operation skills
- A high standard of work on the sales floor, dedication in maintaining
- Quality standards/housekeeping standards, willingness to take initiative if a job needs to be done
- Very good record of attendance and punctuality
- Willingness to consistently apply Refinery values and Refinery policies and procedures in all aspects of your work
- Good understanding of company VM strategy in terms of stock intensity and SKU availability
- Good planning, delegation skills and the ability to lead a team
- Personal integrity
- High stress tolerance
- Ability to work trading hours of the shopping centre
- Understand the receiving procedure
- Ability to maintain the stockroom's layout and specification
Key Responsibilities
- Maximise profits by assisting the manager to achieve sales budgets.
- Merchandise Management Support Stock Loss Management adherence
- Financial assistance and execution
- Administration/Management
- Info Support
- Stock holding and adherence to policy Human Resource assistance .
Method of Application
Use the link(s) below to apply on company website.
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