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MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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Mission/ Core purpose of the Job
Responsible for managing the Group-wide Xtratime product portfolio across Opcos. The roles is responsible to establish and manage strategic partnerships supporting the Xtratime business, and drive business growth. The Manager will be responsible for the implementation of best practices across the group and develop Xtratime products and services.
The Manager: Xtratime is also responsible for setting the overall product strategy and vision, ensuring timely and robust planning and execution through the product lifecycle; including, gathering and prioritizing product and customer requirements and finally ensuring the successful deployment of the product across Opcos.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Contribute to the development of the functional strategy in line with the overarching business goals
- Manage implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps to the Opcos
- Continuously ensure alignment of product strategy with the changing dynamics of the internal and external ecosystem
- Identify and assess new growth opportunities in the Xtratime space
- Together with key stakeholders and strategic partners, analyse the technological, business, and competitive landscape to support development of an effective Xtratime strategy
Operational Delivery
- Lead and manage the Xtratime Products portfolio as the Product Manager
- As the Product Manager balance business, technology and design priorities to deliver brand-defining product and service experiences
- Work with the Product Owner to convert the vision into a level of detail that the Product Owner and Agile delivery team can then prioritize as epics and features
- Manage and drive implementation of Group Finco’s Xtratime strategy
- Understand and map customer journeys through the Xtratime product development lifecycle
- Develop and deploy Xtratime product roadmap, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken by the Group and Opcos
- In collaboration with Marketing, develop Go to Market Strategies and Product Promotional Campaigns to drive performance. Provide guidance to Opcos where required
- Manage and continuously monitor operational plans to support effective implementation and delivery of the Xtratime product portfolio
- Lead and manage the development, implementation, measurement and reporting standards for effective tracking of Xtratime business performance
- Monitor revenue and cost for the Xtratime product portfolio to maintain profitability as per organization strategy and business plan
- Develop launch roadmap plans , GTM and best practice guidelines handbook to support Finco Opcos in launching and managing Xtratime offering within the territory with consideration but not limited to the below:
- Relevance, accuracy, and effectiveness in targeting campaigns
- KPIs and Performance management
- Analytics & reporting
- Pricing and offering
- Contracting and partners management guidelines
- Financial and P&L Management
- Responsible to improve performance and drive sustainable growth of Xtratime
- Review and identify key risks, issues, and dependencies and set mitigation actions across the product development and launch lifecycle
- Manage the end to end Xtratime product lifecycle and develop new products or services
- Support the identification and selection of technology, sales and commercial partners required to execute on the strategy
- Collaborate with the CVM teams to develop & analyze loyalty/reward programs and Campaigns
- Collaborate the Group Finco functions, Finco Opcos and partners through effective management of inter-functional relations and activities
- Oversee the monitoring and tracking of Xtratime & International Airtime products and services’ performance after launch
- Support Opcos to compile statistics and insights on product performance, working towards a near real time tracking capability, with weekly and monthly reporting periods
- Ensure maintenance of quality/process standards that will enhance the customer experience and cost efficiency
- Engage with Finco Opco counterparts to receive local market insights, new product requests, share Group Finco insights with respect to partnerships and alliances
Governance
Strategic Meetings
- Participate and provide input in strategic meetings
- Perform evaluation baseline of key performance indicators (KPIs)
- Request for relevant budget for internal projects and new initiatives
- Facilitate preparation of proposals on change initiatives, policies and procedures
Escalations
- Manage and resolve escalations that have impact on critical path of service delivery
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Manage and provide solutions through stakeholder consultation where relevant
Function Tactical
- Prepare objectives, targets, and budgets as applicable
- Track key risks, issues and dependencies and set mitigation actions
- Facilitate sign-off / making decisions regarding tactical changes
Performance
- Execute performance and alignment with sub-functional strategy
- Collaborate with other functions within Group DigiFin
Reporting
- Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Budgets
- Input to functional budgets in line with overall business objectives
- Input to project initiative budgets in line with business objectives
- Ensure that the cost of operations is reduced, in line with a least cost operating strategy stemming from the business drivers
Job Requirements (Education, Experience and Competencies)
Education:
- 4 year Business Science. Engineering (or related) Degree
- Master’s in business administration/ relevant Master’s degree is advantageous
- Formal certification in Product Management / Product Owner, Agile Delivery, User Experience or other relevant fields would be beneficial
Experience:
- 5 years or more relevant work experience in Fintech /Financial Services
- At least 2-3 years’ experience in Mobile Money Product/Service Management
- Experience in Fintech Payments or Telecommunication industry will be useful
- Experience in managing and implementing innovative Fintech products and within the Telco, financial or banking industry
- Experience with Agile delivery and Development Operations frameworks
- Deep understanding of the Fintech ecosystem, players, business models and industry related best practices.
- Experience with Scrum and Agile Software Development Methodology
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Understanding emerging markets is advantageous
- Pan Africa multi-cultural experience is advantageous
Competencies:
Functional Knowledge:
- Fintech Products & Ecosystem
- Mobile Money
- Agile methodologies
- Definition and use-case modelling
- User story definition and refinement
- Agile software development processes and methods
- Business modelling
- Analytics/ AB/ multivariate testing and related tools
- Product Development
- Digital & Channel management
- Project Management
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
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Mission/ Core purpose of the Job
The role of the Data Science specialist is to structure datasets, leverage internal and, where applicable, external datasets to build and evolve, Group Finco’s Remittance Services capabilities using “best practice” methodologies and statistical techniques.
Responsible to structure the datasets at both OPCO & Group level, to design and provide insights based on analytics, to structure & deliver through OPCOs the necessary reporting, to develop decision models & data based rules in support of the strategy & plans of the Remittance product portfolio.
Additionally, the Data Science specialist is responsible to support the Remittance Products & Services strategy and the associated product/roll-out roadmap, taking direction and guidance to ensure prioritisation and standardisation of deliverables.
The Data Science specialist is also responsible to contribute towards operational performance, for both product portfolio and Opco localisation
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Support strategy execution in line with the overarching business and functional goals within area of specialisation
- Support the execution and development of data mining and analysis frameworks
Operational Delivery
- Develop and manage models to ensure business and customer growth
- Develop and Manage models in the areas of machine learning and data sciences in building the various components of the semantics layer
- Develop advanced quantitative modules using a variety of programs/software to support predictive assessment
- Produce intelligent, scalable, and automated solutions by leveraging Data Science skills
- Perform complex analyses, including optimization, text analytics, machine learning, social-science modeling, and statistical analysis, parametric and non-parametric statistical models and techniques
- Work with Technology teams on the development of new data capabilities & architecture to define requirements and priorities
- Develop, continuously improve, and execute an efficient framework to identify, organize, structure, and make available data attributes and information relevant for digital advertising
- Define and continuously optimize targeting approaches for Remittance Products & Services
- Support where required in developing product specification documents, scope of Work documents, Code of Conduct document with regards to data management needs for the Remittance portfolio
- Source, organise and analyse data to support the Remittance Products & Services strategy
- Analyse and support plan to improve performance and productivity targets through data led insight
- Enable all Opcos in the implementation of key data analytics initiatives relating to Remittance
- Work with relevant functions within Group Finco (CVM, Finance, Technology etc. ) to define opportunities of increase data to be collected to enhance targeting capabilities and generate new inventory opportunities
- Tracks websites and other platforms in the form of dashboards that are contextual and visual to teams and the organisation
- Participate and provide inputs to project status meetings and sprints
- Provide analytics and decision support for the Remittance portfolio
- Implement best practice pipeline framework adhering to (KDD,CRISP) and deployment of use cases identified in Remittance products & Services by using ML techniques
- Manage Tag management implementations for the various teams
Governance
Ad-hoc Meetings
- Participate and provide inputs in ad hoc meetings
- Execute day-to-day operations
Reporting
- Report to the Manager as applicable relating to day-to-day operations
- Generate ad-hoc Operational Delivery report
Escalations
- Resolve operational issues in area of specialisation
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
- Provide input into solutions to management that can be addresses through stakeholder consultation where required
Function Tactical
- Comply with project management and risk/ governance processes
- Performance
- Consistent execution of work against goals and targets set out between you and leadership, alignment to the business objectives while cognizant of the execution constraints
- Develop and maintain cordial relationships with all stakeholders for continuous buy-in and support to achieve sustained performance
Job Requirements (Education, Experience and Competencies)
Education:
- 3-year Bachelor’s Degree / Diploma in Computer Science/ Information Systems/ Information Technology/ Engineering or related field required
Experience:
- 2 – 3 years of experience in data structuration, data management, analytics, big data, and a similar environments
- Minimum of 1 -2 years’ experience in an area of Data Science, at a specialist level within the financial /banking industry or telecommunications industry
- Experience working in a medium to large organization
- Experience of working in an Agile/DevOps environment
- Proficiency in working with Python (Numpy, Scikit-learn, Pandas, Scipy, Matplotlib, Tensorflow, Keras, Seaborn, Bokeh), SAS or R / Scala for data clean up and advanced data analytics
- Working knowledge in Hadoop, Apache Spark and related Big Data technologies (MapReduce, PIG, HIVE)
- Demonstrated experience utilizing software tools to query and report data: SAS (Enterprise Guide and/or programming), tableau, Power BI,D3 VBA, SQL, and Business Objects
- Highly proficient in database management systems like Postgres, Oracle, Mongo, MSSQL
- Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
Competencies:
Functional Knowledge:
- Data Science
- Machine learning and predictive modelling
- Data analytics
- Data mining and modelling
- Data management systems
- Data Visualization and Dashboards
- Advanced Analytics
Skills
- Strong Analytics/data interpretation and presentation skills
- Financial and Numerical acumen
- Analytical thinking
- Continuous improvement
- Dealing with ambiguity and complexity
- Delivery focused
- Digital mind-set
- Organizational agility
- Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
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Mission/ Core purpose of the Job
Responsible to support the Digital Finance team in all the functional administration and support related activities (Legal, Contract Management, Procurement, HR, IT, Facilities and Administration), financial planning forecasting and budgeting activities and functional reporting.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Financial Operations
- Ensure timely completion of finance activities
- Review first draft of monthly accruals (Opex and Capex), submitted to Group along with supporting documentation.
- General Ledger
- Review General ledger on a monthly basis to ensure completeness and accuracy of cost centres and accounts
- Review reconciliations prepared for General ledger & sub ledgers (AP and significant expense items)
- Prepare financial reporting including analysis of movements. Submit to SM for final review and approval
- Assist in filing of statutory/external reports
- Contract Management
- Manage and maintain the Contract register, including management of contract database and documentation.
- Perform Root cause analysis for SLA non – compliance and provide recommendations for corrective action.
- Manage the PO creation process and updating of the contract register with new commitments.
- Responsible for obtaining sign off from internal and external parties.
- Reconcile commitments to invoices on a monthly basis.
Financial reporting and accounting
- Maintenance of monthly OpCo reporting
- Variance and ad-hoc analysis of opco’s performance based on various data sources incl. OpCo reports submitted and Hyperion reporting
- Follow up and keep track of non-submissions of monthly reports
- Monthly scoring of OpCos for all elements of OpCo functional scorecard incl. Digital index
Budgeting and forecasting
- Support the development of targets for OpCo’s based on performance and business priorities
- Support on preparation functional budgets based on business needs
- Manage actual spend against budgets/forecasts
Others
- Improve operational efficiency by exploring new ways of working through process improvements
- Assist in periodic internal or external audits, as per instructions of reporting manager
- Monitor and ensure all information and documentation received into the department is fully accounted for.
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4 year tertiary degree (B.Sc. Accounting or a related discipline)
- CIMA or CA advantageous
Experience:
- Minimum of 2 years’ relevant working experience
- Administrative experience
- Experience working in a medium to large organization in a complex, technology-oriented industry advantageous
- MS Office Suite (Excel Advanced)
- MS PowerPoint
Competencies:
Functional Knowledge:
- Financial Acumen
- Business Consulting
- Financial Planning & Analysis
- Business Risk Management
- General Accounting
- Information Management
- Project Planning and Control
- Quality Assurance
Skills
- Business Acumen
- Analytics and Interpretation
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Financial and Numerical
- Project Management
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Innovation
- Integrity
- Team Player
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Mission/ Core purpose of the Job
The OTT manager will be responsible for the delivery & implementation of Group OTT partner strategy and business portfolio, including partner operational management and execution of initiatives contributing to Group’s overall strategic goals to achieve profitable growth and continuously improved operational performance. Further the manager is responsible for delivering business objectives and manage all strategic partnerships which include our Simfy/PTH partnership for Ayoba. This role involves co-ordinating activities between the Simfy/PTH team and the Opcos and other business units as well as reaching an alignment on priorities and tasks being worked. The role involves gathering and processing Opco requirements, challenges and suggestions and working through them with the Simfy/PTH team on resolutions and providing feedback and a way forward with the Opcos. The Manager: OTT Partnerships reports to the Senior manager: OTT Partnerships.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables
The Manager: OTT partnerships will be accountable to achieve the following objectives:
Strategy Development and Implementation
- Monitor products/services and initiatives launched into the market at Group and Opco level
- Drive execution of the functional strategy
- Provide reports and analysis to support and contribute to the development of the sub-functional digital strategy in line with the overarching business goals
- Ensure accurate and timely reporting to enable the regular review of the sub-functional strategy, roadmap and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem
- Plan the sub activities of the strategy focusing on partner service and platform launches by Opco’s and post launch performance management
- Ensure effective implementation of sub-divisional activities by means of providing details, measurements, OpCo support, timeline management and tracking
- Contribute to the development of programmes to take OTT digital products/services and ayoba initiatives to market across all Opcos
Product development
- Manage the development of the OTT portfolio by ensuring OTT partners are sourced and launched by Opcos
- Manage the development of content and offerings within the ayoba environment by ensuring partners are sourced and initiatives are launched
- Conduct research on various platforms to source the optimal OTT content and content for the ayoba proposition
- Provide guidance for partners to ensure right content is sourced for the right markets
- Assist partners in executing content aggregation
- Assist to identify key offerings from other divisions for the ayoba proposition
- Create and manage the content calendar and strategy that covers all related touch points
- Manage collection of content from all stakeholders and content owners within MTN operations and ensure alignment to content calendar and strategy
- Working with content owners to ensure that content is always relevant and up to date
- Manage alignment and synergy of content across all touch points
Go-to-Market
- Support and contribute to develop clear, concise go-to-market strategies that drive new customer acquisition, effective service usage, cross-sell, and retention for the ayoba proposition and other OTT partnerships
- Manage product/service or initiative launches and ensure they are correctly targeted to defined customer segments (i.e. may vary across geographies)
- Update products and services information on advertisements, channels, FAQs, and on necessary POS materials for various sales channels and events
- Develop with SM OTT Partnerships a playbook detailing the 4Ps that are critical to successful performance of the vertical
- Products and services – platforms, stand-alone, micro-apps and channels within the ayoba environment
- Pricing for services – subscription fee, data & subscription packages, freemium models
- Promotions and marketing for services – BTL, ATL, digital and social media
- Place of distribution for services – MTN properties and within the ayoba environment
- Develop/update branding and CI guidelines in co-ordination with Group brand and the ayoba team for the Opco’s
- Obtain & ensure alignment and buy-in from OpCos on the GTM (4Ps) for the OTT vertical to enable execution
- Develop and socialise a marketing and campaigns Playbook to provide guidance to OpCos in alignment with other divisions in MTN Group and the ayoba team
- Develop, socialise, and implement central marketing campaigns for new service, existing services and for key seasonal periods to drive growth
- Drive delivery & execution by the Opcos
Responsibility towards:
- Key external stakeholders:
- External Partners and suppliers
- Regulators
- Key internal stakeholders:
- Group Digital Services Team
- Executive: FinTech & Digital Commercial Operations and team
- Executive: FinTech & Digital Business Development and team
- Business Verticals in MTN – Group Technology, Group Consumer, BRM, Legal
- Group Procurement
- Opcos
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4 years tertiary qualification/ 4 year Business Science. Engineering (or related) Degree –
- Master’s in business administration/ relevant Master’s degree is advantageous – Fluent in English and any language of a country preferable
Experience:
- 5 years or more relevant work experience in Digital Services, Telecommunication industry
- At least 2-3 years’ experience in digital marketing, digital product management, content management
- Experience in managing and implementing innovative digital products and within the Telco, financial or banking industry
- Experience in working with OTT partners & Content management
- Experience with Agile delivery and Development Operations frameworks
- Deep understanding of the digital ecosystem, players, business models and industry related best practices
- Strong evidence of partner management and working with key suppliers and partners to deliver on defined strategies
- Experience in ecommerce and electronic payment business is advantageous
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Abreast of global mind-set and best practice
- Willing and flexible to travel within Africa and Middle East
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Mission/ Core purpose of the Job
The General Manager: E-Commerce is responsible for defining, managing and executing the strategy (product, operating model, acquisition, engagement, retention, experience) for MTN Group to expend its scope of business and services within the E&M-commerce space through the development, deployment and management of disruptive and mass market E&M-commerce solutions and products.
This role is responsible to oversee and manage the following portfolios but not limited to :
- E-Commerce
- Travel & Hotel bookings
- Ticketing & Services
- Ride hailing services
- Mass transport & Logistics services
As part of the leadership team, the General Manager is responsible to contribute to Payments and Ecosystem’s overall strategic goals, to achieve profitable growth, and to continuously improve the operations performance
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Provide input into the Payments & E-Commerce strategy in line with the overarching business goals, ensuring that Finco maintains and improves its leadership positioning
- Define the overall E-Commerce strategy and business planning for the team
- Ensure the effective execution of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps, aligned to group strategy and frameworks, implementing to OpCos
- Drive the effective cascading of the overall business plan
- Execute the E-Commerce strategy by driving customer awareness, engagement, experience and monetization
- Provide input into the Payments & E-Commerce Business Plan and cascade this to OpCos
- Drive product revenue and growth, operational excellent and customer satisfaction
Staff & Leadership Management
- Build and manage a high performing team by providing leadership, role clarity, training and career development
- Build and manage a high-performance team
- Continually develop a culture of strong collaboration and effective team working
- Ensure open communication channels with staff and implement change management interventions where necessary
- Provide definition of roles, responsibilities, individual goals and performance objectives for the team
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Develop and implement a training plan in order to build and develop skills within the team
- Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
- Performance manage resources in accordance with HR policy and legislation where necessary
- Actively participate in leadership team and develop skills of own team
- Promote a ‘Finco centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
Operational Delivery
Functional Leadership:
As the functional leader of the E-Commerce vertical, the General Manager is accountable to:
- Establish, monitor and align the direction, strategy and results of the E-Commerce vertical collectively and as individual work areas
- Oversee operations & management of E-Commerce Logistics, Category Management and Seller Segment operations
- Lead and drive an integrated solution development and problem-solving philosophy within the function
- Monitor true-value metrics to measure the impact and benefit of the function to Group Finco
- Drive continuous improvement across the function
Delivery Leadership:
As the delivery leader of the E-Commerce vertical, the General Manager is accountable for the following work area outcomes
- Lead the E-Commerce platform development and product management
- Collaborate with relevant Payments & E-Commerce counterparts during all phases of the E-Commerce platform development life cycle
- Create new strategic relationships with E-Commerce solution partners & open-source platforms
- Expand strategic relationships with existing -Commerce platform partners and develop new -Commerce partnerships
- Shape the overall framework of the IT system for the e-commerce platform
- Define, refine, build and execute the E-Commerce strategy to grow the relevant ecosystems for the e-commerce platform
- Drive development of prototypes, designs and architecture, and support engineering teams as needed
- Drive development and implementation Finco e-commerce business operation, product, and value proposition
- Develop core models for ecommerce offerings and negotiate favourable commercial terms
- Drive value for marketplace sellers, evolving the tools, capabilities, and partnering with cross functional teams to drive technical product improvements
- Navigate product roadmaps and influence resource allocation to achieve results
- Be a catalyst for good design, change and continuous learning
- Identifying opportunities to increase the reach for community and partners overall
- Ensure the end-to-end delivery from product identification to product delivery to customers via the platform.
- Ensure active product/seller segmentation to enhance the e-commerce platform and drive personalised product suggests for customer to drive better experience and use of e-commerce platforms
- Collaborate with Opcos to develop the E-Commerce opco toolkit for effective digital product and service implementation
Governance
Operational, Tactical and Strategic Meetings
- Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions
- Drive enterprise-wide transformation initiatives, elicit inputs from relevant parties
- Drive adequate risk mitigation and controls, and elicit inputs from relevant parties
- Sign off approval on new initiatives
- Provide relevant budget for internal projects
- Prepare proposal on change initiatives, SLA policies and procedures
Escalations
- Resolve and provide guidance to escalations that have impact on critical path of service delivery
- Resolve issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
Tactical
- Review Payments & E-Commerce projects initiated (internal or global)
- Review and finalise objectives, targets, and budgets for the E-Commerce Function as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Sign-off / provide guidance on decisions regarding tactical changes
Performance
- Define the standards and set targets for performance across the sub-division and identify the parameters for measurement of performance
- Responsible to drive revenue, this is one of the core revenue generators for the business
- Monitor performance against business plans (i.e. business plan tracking) as well as alignment with MTN global strategy and industry best practices
- Identify opportunities for improvement, and provide the necessary support to respective teams to take the corrective action needed to drive performance against business targets
- Oversee business planning, forecasting and reforecasting
Reporting
- Report on a periodic basis to the Payments & E-Commerce Executive relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Budgets
- Develop and manage the E-Commerce budget in line with business objectives
- Develop and manage project initiative budgets in line with business objectives
- Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers
- Ensure delivery of revenue and growth targets
- Managerial / Supervisory Responsibilities
- Continually develop a culture of strong collaboration and effective team working
- Provide guidance and leadership ensuring future focus and current efficiency
- Coach and mentor direct reports to ensure staff motivation is high
- Ensure adequate succession planning & that succession plans are achieved
Collaboration (Formal and Informal Relationships)
Responsibility towards:
Key Internal stakeholders:
- Executive team
- Business / Product verticals in Group Finco
- Group Finco Support functions
- Finco Opcos
- Governance Forums
Key External stakeholders:
- Technological & Operational providers
- Commercial and Strategic partners
- Regulators
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 4-year tertiary degree in Information Technology, Business Management, Marketing, Engineering or related field
- MBA or Masters (advantageous)
Experience:
- Minimum 10 years of post-qualification work experience with a Global Brand
- A minimum of 4 years’ experience at a Senior position in service/product development and payments and e-commerce digital platform management within a FinServ/FinTech environment
- Experience in Product Development & Management in payments and e-commerce digital platforms within Fintech, Financial Services, Banking industry
- Proven track record of managing and execution of full life-cycle digital projects
- Strong experience in product/project management
- Deep understanding of eCommerce as a business, which includes strengths or experience in: marketing, sales, product marketing, brand marketing, SEM, social advertising, remarketing, reactivation, email marketing, store curation, campaign management, customer service
- Shopper-centric design experience, such as: conversion UX, search/sort/filter UX, check-out flow design, landing page design, campaign design
- Deep understanding of the Fintech & Digital ecosystem, players, business models and industry related best practices.
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Attitude of Innovation, inventiveness and thought leadership
- Abreast of global mind-set and best practice
- Willing and flexible to travel within Africa and Middle East
- English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus
Competencies:
Functional Knowledge:
- Fintech products and services
- Understanding of FinTech, banking, microfinance and payment businesses
- Payment, E-Commerce and digital platforms
- eCommerce technical knowledge (payments systems, customer service ticketing systems, chat plug-ins, transactional data models, SEO, on-site search, web analytics implementation etc
- Partnerships
- Product Development & Management
- Product Solution & Value Proposition
- Product Pricing
- Product and Project management
- Agile Methodologies & Frameworks
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Executive Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
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Mission/ Core purpose of the Job
The Manager Design System Lead is responsible for creating better user experiences for Digital Channels’ users. The role will lead the visual design for the design system collaborating with product leaders, developers, other designers as well as customers to define and build software that drives a positive customer experience.
The role is responsible for managing the interaction between Finco users and systems and software and applications. The incumbent is responsible for the development and implementation of Finco’s digital channels user interface on multiple online interfaces that include (mobile app, web, USSD).
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Provide reports and analysis to support and contribute to the development of the functional strategy in line with the overarching business goals
- Ensure accurate and timely reporting to enable the regular review of the functional strategy, roadmap and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem
Operational Delivery
- Work with global UX, UI, product and engineering teams
- Create new components and patterns for the Design System and improve and refine existing ones to increase speed and quality, as well as increase adoption
- Partner with designers, engineers and product leaders using the Design System to provide knowledge, feedback and support
- Create documentation and specs for engineers and designers
- Communicate design rationale and decisions
- Manage the brand of Finco UX Design, promote a design-centric culture and drive customer obsessed thinking across the company. Enhance the image of our UX team as an essential, desirable and strategic partner
- Play an instrumental role in the design, build, launch and maintenance of the new Design System website
- Be a proactive participant in the entire iterative design process from discovery through launch
Governance
Operational, Tactical and Strategic Meetings
- Provide input in strategic meetings when required
- Provide inputs into the risk mitigation and controls
- Provide input into the preparation of proposal on change initiatives, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Function Tactical
- Provide input into all projects initiated
- Provide input into establishing objectives, targets and budgets for the function as applicable
- Identify and document key risks, issues and dependencies and set mitigation actions
- Prepare documentation required for sign-off / making decisions regarding tactical changes
Performance
- Ensure execution in alignment with divisional strategy
- Continuous performance monitoring and adjust strategy and actions to deliver targets
Reporting
- Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage functional budgets in line with overall budget and business objectives
- Managing project initiative budgets in line with business objectives
- Support the reduction of cost of operations, in line with a least cost operating strategy stemming from the business drivers
Responsibility towards:
Key external stakeholders:
- External contractors & partners
Key internal stakeholders:
- Group Finco business verticals
- Group Finco Support functions
- Finco Opco teams
Job Requirements (Education, Experience and Competencies)
Education:
- 4-year Computer Science, Business Management (or related) Degree
- Master’s in business administration is advantageous
Experience:
- 5 or more years of relevant work experience in a UX/UI design role
- At least 3 years’ experience within a non-traditional FinTech or Consumer Marketing environment
- Experience at the management level in the financial sector
- Experience with design software and wireframe tools
- Experience with coding using HTML, CSS and comparable languages is advantageous
- Experience working in a medium to large organization
- Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
- Understanding emerging markets advantageous
- Willing and flexible to travel within Africa and Middle East
- English speaker. French language being an added advantage
Competencies:
Functional Knowledge:
- Understanding of FinTech, banking, microfinance and payment businesses
- E-Commerce/ Mobile Commerce
- UX/UI design
- Business performance management/ measurement/ improvement and reporting
- Good knowledge of customer management platforms and systems
- Design software/s
- Software development and coding languages
Skills
- Digital marketing
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Numerical
- Project Management
- People Management
- Executive Presentation
Behavioural Qualities
- Analytical
- Organised and methodical
- Operationally astute
- Proactive
- Detail-oriented
- Driven
- Results-oriented
- Team player
go to method of application »
Mission/ Core purpose of the Job
The Manager: Product Analyst is responsible for supporting the innovation, iteration, and optimisation of Payments & Ecosystem products, with a focus on repeat engagement analysis.
The Manager Product Analyst will work with Product Managers to better understand how users are interacting with Payments & Ecosystem products, to inform and evaluate new features and experiences and to influence product strategy through data-informed insights and recommendations. This entails conceiving, scoping, and conducting analysis to deepen our understanding of the product usage, identify opportunities to deliver more value, and measure successful outcomes
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) (1/2)
Strategy Development and Implementation
- Provide reports and analysis to support and contribute to the development of the functional strategy in line with the overarching business goals
- Ensure accurate and timely reporting to enable the regular review of the functional strategy, roadmap and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem
Operational Delivery
- Identify and drive improvements to the product which enhances commercial performance and customer satisfaction
- Analyse product performance, identify problems and opportunities, recommend solutions and support efficient implementation
- Collaborate with product managers to ensure instrumentation of flows and manage the definition and implementation of A/B tests
- Communicate the A/B tests results to stakeholders with recommendations for next steps
- Analyse user behavioral data to identify patterns, uncover opportunities for product improvements and provide insights on how to optimize user experience, flow conversion and user retention.
- Build the product metric structure for different products reflecting the key KPIs of products
- Create and maintain internal product dashboards (e.g., with PowerBI, Tableau etc.)
- Monitor key product performance metrics in different channels (including website, app and other digital channels)
- Partner strategically and collaboratively with cross functional teams like product management, data analytics and engineering
- Support data analysis for specific product areas, including metrics tracking, exploratory research, experimentation and results tracking
- Provide data-informed recommendations on how to increase the value delivered to various customer segments consumers, merchants and developers
- Guide the selection and implementation of mobile and web analytics tools as needed
- Support the SME and Retailer product managers in Product roadmap development and implementation
Governance
Operational, Tactical and Strategic Meetings
- Provide input in strategic meetings when required
- Provide inputs into the risk mitigation and controls
- Provide input into the preparation of proposal on change initiatives, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Function Tactical
- Provide input into all projects initiated
- Provide input into establishing objectives, targets and budgets for the function as applicable
- Identify and document key risks, issues and dependencies and set mitigation actions
- Prepare documentation required for sign-off / making decisions regarding tactical changes
Performance
- Ensure execution in alignment with divisional strategy
- Continuous performance monitoring and adjust strategy and actions to deliver targets
Reporting
- Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage functional budgets in line with overall budget and business objectives
- Managing project initiative budgets in line with business objectives
- Support the reduction of cost of operations, in line with a least cost operating strategy stemming from the business drivers
Responsibility towards:
Key external stakeholders:
- External contractors & partners
- Technological & Operational providers
- Commercial and Strategic partners
Key internal stakeholders:
- Executive team
- Business verticals in Group Finco
- Support functions in Group Finco
Job Requirements (Education, Experience and Competencies)
Education:
- 4-year Information Technology, Mathematics, Statistics, data Science (or related) Degree
- Master’s in business administration is advantageous
- Postgraduate qualification/ Certification or training in Product Analytics or Data Analytics
Experience:
- 5 or more years of relevant work experience in product analytics
- At least 3 years’ experience within a non-traditional FinTech or Consumer Marketing environment
- Experience at the management level in the financial sector
- Experience in data analysis and management, business performance management and/or reporting within the financial sector or banking industry
- Experience in scripting with SQL, extracting large sets of data, and building the data extraction pipelines through different datasets
- Expertise with business intelligence and/or data visualization tools
- Experience with Python or other data modelling tools will be a plus
- Experience working in a medium to large organization
- Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
- Understanding emerging markets
- Willing and flexible to travel within Africa and Middle East
- English speaker. French language being an added advantage
Competencies:
Functional Knowledge:
- Product Analytics
- Data Analytics
- Data mining
- Data modelling
- Data Visualization
- Experience running A/B testing, and/or multivariate testing for measuring, and optimising the customer experience
- Familiar with Microsoft Excel, Google Sheet, and data visualization tools e.g. Tableau, Google Analytics, PowerBI
- Good knowledge of customer management platforms and systems
- Expert knowledge on Deep Learning and its applications
- Working knowledge in related Big Data technologies
- Reporting and statistical software (Business Objects, SPSS, SAS)
- Programming languages (XML, JavaScript, ETL frameworks)
Skills
- Product Analytics
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Numerical
- Project Management
- People Management
- Executive Presentation
Behavioural Qualities
- Analytical
- Organised and methodical
- Operationally astute
- Proactive
- Detail-oriented
- Driven
- Results-oriented
- Team player
go to method of application »
Mission/ Core purpose of the Job
The Manager UI (User Interface) is responsible for managing the interaction between Finco users and systems, software and applications. The incumbent is responsible for the development and implementation of Finco’s digital channels user interface on multiple online interfaces that include (mobile app, web, USSD). The Manager will work closely with the UX Specialist, marketing team, project managers as well as members of the Engineering team to ensure proper implementation of the user interface.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Provide reports and analysis to support and contribute to the development of the functional strategy in line with the overarching business goals
- Ensure accurate and timely reporting to enable the regular review of the functional strategy, roadmap and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem
Operational Delivery
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Analyse UI architecture, relationship between various UIs, and end-to-end UI designs
- Evaluate UI solution s alignment with the end user experience
- Cross team collaboration to assess UI usage trends and identify potential performance constraints with UI designs
- Enhance User Interface to improve continuous UI integration and deployment model within Agile and DevOps environment
- Assisting technology teams with design direction to implement streamlined UI solutions
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs, icons and widgets
- Build page navigation buttons and search fields
- Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Conduct layout adjustments based on user feedback
- Collaborate with product owners and UX specialist to conduct user research
- Work closely with developers (front and back end), designers, UX experts, external agencies and key business stakeholders
- Provide UI development related guidance and advice to Opco counterparts
- Work with the development team leads to ensure adherence to industry best practice and quality assurance is maintained throughout the development lifecycle.
Governance
Operational, Tactical and Strategic Meetings
- Provide input in strategic meetings when required
- Provide inputs into the risk mitigation and controls
- Provide input into the preparation of proposal on change initiatives, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Function Tactical
- Provide input into all projects initiated
- Provide input into establishing objectives, targets and budgets for the function as applicable
- Identify and document key risks, issues and dependencies and set mitigation actions
- Prepare documentation required for sign-off / making decisions regarding tactical changes
Performance
- Ensure execution in alignment with divisional strategy
- Continuous performance monitoring and adjust strategy and actions to deliver targets
Reporting
- Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage functional budgets in line with overall budget and business objectives
- Managing project initiative budgets in line with business objectives
- Support the reduction of cost of operations, in line with a least cost operating strategy stemming from the business drivers
Responsibility towards:
Key external stakeholders:
- External contractors & partners
Key internal stakeholders:
- Group Finco business verticals
- Group Finco Support functions
- Finco Opco teams
Job Requirements (Education, Experience and Competencies)
Education:
- 4-year Computer Science, Business Management (or related) Degree
- Master’s in business administration is advantageous
Experience:
- 5 or more years of relevant work experience in in a UX/UI design role
- At least 3 years’ experience within a non-traditional FinTech or Consumer Marketing environment
- Experience at the management level in the financial sector
- Experience in digital & Fintech platform management, business performance management and/or software design within the financial sector or banking industry
- Experience with Agile delivery and Development Operations frameworks
- Experience with design software and wireframe tools
- Experience working in a medium to large organization
- Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
Competencies:
Functional Knowledge:
- Understanding of FinTech, banking, microfinance and payment businesses
- E-Commerce/ Mobile Commerce
- Value Added Service
- UI design
- Customer Journeys
- Knowledge of user-interface design processes
- Agile / Scrum methodologies
- Business performance management/ measurement/ improvement and reporting
Skills
- Digital marketing
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Numerical
- Project Management
- People Management
- Executive Presentation
Behavioural Qualities
- Analytical
- Organised and methodical
- Operationally astute
- Proactive
- Detail-oriented
- Driven
- Results-oriented
- Team player
go to method of application »
Mission/ Core purpose of the Job
The Senior: Business Analyst is responsible for the management of system delivery projects for the Digital Channels function. The Senior will co-ordinate, track, and implement the business system integration and prioritise and set competing constraints within a complex system environment.
The Business Analyst will be responsible for following Digital Channels:
- Mobile App (android, ios, pwa, web) Social media USSD & SMS
- Fintech Consumers Momo.mtn.com (opco)
- Momo.mtn.com/market (opco)
MoMoApp (opco)
- Whatsapp (transaction and support bot)
- Ayoba (transaction Integration)
Fb/Inst (promotion)
- OPCO specific SC
- Fintech Business Momo.mtn.com/4business (opco)
- Momo.mtn.com/4business/market (opco)
- Momo.com/4business/developers (group)
MoMo4businessApp (opco)
- Ayoba support channel
- Twitter information and support
Fb/Inst (promotion)
- OPCO specific SC
- Fintech Agents Momo.mtn.com/agents (opco)
MoMoAgentApp (opco)
- Ayoba support channel OPCO specific SC
- Fintech Corporate presence Momo.mtn.com Twitter & LinkedIn information and support
- Digital customers MyMTN (opco)
- MoMoApp (opco)
Mission/ Core purpose of the Job
The Senior Business Analyst role will participate in large enterprise projects and programmes supporting one or more work streams and multiple business teams. The Senior Business Analyst will be able to quickly integrate and develop a clear understanding of the business teams they represent, be self-motivated and resourceful, and have a strong aptitude for creative problem solving. This role requires the ability to understand financial-related work streams and help drive successful implementation of requirements and process
Context (Global influences, environmental / industry demands, organizational mission etc.)
Fintech is entering a new phase where operational and commercial excellence has become critical for success. A separate Company has been set up to drive financial products and services to expand the reach and speed of operations. There is an increased focus in the commercial areas, new products and services and scaling up of Digital capabilities.
The incumbent must therefore ensure the successful delivery in context of:
- An expertise-based multicultural Fintech organisation
- A dynamic and evolving field of Telecommunications/Financial industry
- Revolutionary workforce practices which are bringing together global labour markets
- Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
- Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
- Dynamic legal and regulatory environment
- Agile ways of working
- Product and Customer driven operations
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Provide reports and analysis to support and contribute to the development of the functional strategy in line with the overarching business goals
- Ensure accurate and timely reporting to enable the regular review of the functional strategy, roadmap and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem
Operational Delivery
- Review project proposals or plans to determine time frames, limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of projects for group and opco synergy
- Uses established project management methods to break down projects into a series of manageable stages iteratively, monitors progress for on time delivery
- Review status reports prepared by project personnel and modifies schedules or plans as required.
- Prepare weekly, monthly, and annual project status reports for management
- Confer with project team(s) to provide technical advice on all relative business systems
- Analyse and evaluates current work processes with Group Technology and Payments & e-Commerce project sponsors and, recommends changes to achieve efficiencies using best in class practices
- Keep Finco heads and the Group Technology informed of all aspects of the projects and ensure that milestones and deadlines are met and that any conflicts, problems are identified early enough, so not to jeopardize projects delivery
- Coordinate end to end onboarding of all Digital third-party vendors responsible for project delivery
- Document best practices and lessons learned (heuristics) to inform future executions.
- Identify all realistic projects risks, analyse probability, and impact and develop contingency plans to monitor and manage risks
- Support projects closures and snags fixes
- Responsible for the end-to-end delivery of assigned projects starting from creation of the business case to the transition into ensuring delivery to the required standard of quality and within the specified constraints of time and cost. Compliance to the methodology as defined by Finco’s delivery governance is an integral part of the role
- This role will manage high complexity projects with cross functional impact across several technical systems, domain areas, System Integrators and Third Parties
Governance
Operational, Tactical and Strategic Meetings
- Provide input in strategic meetings when required
- Provide inputs into the risk mitigation and controls
- Provide input into the preparation of proposal on change initiatives, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Function Tactical
- Provide input into all projects initiated
- Provide input into establishing objectives, targets and budgets for the function as applicable
- Identify and document key risks, issues and dependencies and set mitigation actions
- Prepare documentation required for sign-off / making decisions regarding tactical changes
Performance
- Ensure execution in alignment with divisional strategy
- Continuous performance monitoring and adjust strategy and actions to deliver targets
Reporting
- Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage functional budgets in line with overall budget and business objectives
- Managing project initiative budgets in line with business objectives
- Support the reduction of cost of operations, in line with a least cost operating strategy stemming from the business drivers
Collaboration (Formal and Informal Relationships)
Responsibility towards:
Key external stakeholders:
- External contractors & partners
Key internal stakeholders:
- Group Finco business verticals
- Group Finco Support functions
- Finco Opco teams
Job Requirements (Education, Experience and Competencies) (1/2)
Education:
- 4-year Business Administration, (or related) Degree
- Master’s in business administration is advantageous
Experience:
- 5 or more years of relevant work experience in in program / project management within banking, finance and/or telecommunications industry
- At least 3 years’ experience within a non-traditional FinTech or Consumer Marketing environment
- Experience at the management level in the financial sector
- Experience in defining and project managing the technical and business implementation of digital products and services within a FinServ/FinTech environment
- Experience working in a medium to large organization
- Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
- Understanding emerging markets advantageous
- Willing and flexible to travel within Africa and Middle East
- English speaker. French language being an added advantage
Competencies:
Functional Knowledge:
- Technical and specialised know-how in the FinTech operations management space
- Understanding of FinTech, banking, microfinance and payment businesses
- Project and Programme Management
- Digital product management
- Agile principles and methodologies
- User experience development
- Proficiency in Project Management / Operational development methodologies
- Understanding of the regulation environment
- Go-To-Market strategy
Skills
- Digital marketing
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Numerical
- Project Management
- People Management
- Executive Presentation
Behavioural Qualities
- Analytical
- Organised and methodical
- Operationally astute
- Proactive
- Detail-oriented
- Driven
- Results-oriented
- Team player
go to method of application »
Mission/ Core purpose of the Job
The Specialist: UX (User Experience) Designer is responsible to develop, evaluate, implement and influence world class user experience design for for Website, Mobile Applications and other Digital Channels whilst conforming to the Group Finco brand fundamentals, through constant product evolution and iteration, and improvements to overall usability, information presentation and process
The incumbent’s core purpose is to optimise customer experience through usability studies, contributing to translating feature requirements into interactive and visual designs across platforms, and working closely with Technology teams and User Interface (UI) Designers
Context (Global influences, environmental / industry demands, organizational mission etc.)
Fintech is entering a new phase where operational and commercial excellence has become critical for success. A separate Company has been set up to drive financial products and services to expand the reach and speed of operations. There is an increased focus in the commercial areas, new products and services and scaling up of Digital capabilities.
The incumbent must therefore ensure the successful delivery in context of:
- An expertise-based multicultural Fintech organisation
- A dynamic and evolving field of Telecommunications/Financial industry
- Revolutionary workforce practices which are bringing together global labour markets
- Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
- Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
- Dynamic legal and regulatory environment
- Agile ways of working
- Product and Customer driven operations
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Support strategy execution in line with the overarching business and functional goals within area of specialisation
- Prioritise own workload, ensuring interaction with co-workers and other key stakeholders in developing implementation plans and executing them
- Support the formulation and implementation of Digital Channels strategy through financial modelling, analysis, and support
Operational Delivery
- Collaborate with Product Managers and business stakeholders to confirm business objectives and define user objectives and flows
- Collaborate with User Research Lead to conduct user interviews and usability sessions to gather and evaluate user requirements
- Collaborate with User Research leads to conduct user research
- Translate feature requirements into interactive and visual designs across all products
- Understand of user behaviour online (desktop, mobile & tablet), and best practice & thinking in this area
- Create new design concepts through wire-framing, journey mapping and prototypes to convey functionality and conceptual ideas
- Design user-experiences from wireframes and written specifications to user interface mock-ups and prototypes
- Work closely with the UI Designers to ensure adherence to design guidelines and best practices across all platforms
- Facilitate user testing and evaluate user feedback to further improve the concept or existing products
- Work closely with Development, Implementation and Opco teams to ensure successful implementation of the specified designs
Governance
Ad-hoc Meetings
- Participate and provide inputs in ad hoc meetings
- Execute day-to-day operations
Reporting
- Collate and prepare appropriate daily, weekly, and monthly activity and financial performance reports, in accordance with the measurement metrics set by management
- Prepare/compile agreed periodic activity and performance reports for the attention of management
Escalations
- Resolve escalations as per defined escalation / resolution procedures
- Notify escalations to senior specialist that have impact on critical path of service delivery or that will result in significant time, scope, employee/customer or cost impacts if not resolved.
Function Tactical
- Participate in adhoc and operational meetings
- Participate and provide input into tactical meetings as and when required
- Report at process level
Performance
- Assist in monitoring, evaluating and reporting on the performance and quality of products and services in line with defined functionalities and specifications
- Assist with monitoring and reviewing the performance of external partners against agreed KPIs and SLAs, escalating risks to management
- Ensure effective execution of day-to-day operations and resolve operational issues as they arise
- Improve productivity and quality through leading practice initiatives.
Responsibility towards:
Key external stakeholders:
- External contractors & partners
- Technological & Operational providers
Key internal stakeholders:
- Business verticals in Group Finco
- Support functions in in Group Finco
- Finco Opcos
Job Requirements (Education, Experience and Competencies)
Education:
- 3-year Bachelor’s Degree / Diploma in Computer Science, Software Development or related field required
Experience:
- 2 – 3 years of experience in a UX/UI design role
- Minimum of 1 -2 years’ experience in a digital role, ideally at a specialist level, within the financial sector or banking industry, and telecommunications industry
- Experience in professional design projects that includes work with web/mobile applications
- Experience with Agile delivery and Development Operations frameworks
- Experience working in an Agile/Scrum development process
- Experience with design software and wireframe tools
- Strong creative background to support UX methodologies
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Willing and flexible to travel within Africa and Middle East
- English speaker. French, Portuguese, Zulu, Swahili, and other Africa languages a plus
Skills
- Analytics and interpretation
- Business acumen
- Continuous improvement
- Dealing with ambiguity and complexity
- Delivery focused
- Digital mind-set
- Organizational agility
- Project management
- Presentation
- Relationship management
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Relationship building
- Integrity
- Team Player
- Attention to detail
Method of Application
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