Latest Openings at NTT Ltd.

Responsibilities

Services Architecture Design:

• Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains
• Leads the design of the Managed Service offering, interfacing with the platform delivery team.
• Test and validate new designs features and delivery models or recommend improving existing service offers that is being taken to market
• Responsible for the service design deliverables of the solution and interfacing with the offer development, R&D, and delivery organization and partners to ensure supportability.
• Lead the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
• Lead the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
• Map the client's requirements against the proposed set of service elements and architectures and lead the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
• Develop and execute a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
• Participate or lead in scope of work determination, services pricing models and analysis of RFP/RFI’s
• Lead RFP responses for Managed Service requirements
• Work closely with the Solution team and the Client Contract Manager throughout this process and also assist in decision making
• Design solutions for the client that will be commercially competitive whilst managing risk
• Develop a thorough understanding of the client’s business needs and technology strategy and uses this to define and build a managed service that aligns with the client’s technology objectives.
• Build Service architecture models that leverage the Dimension data Platform services
• ensure the optimal functioning of an entity’s IT application software and Cloud infrastructure by outlining solutions architecture descriptions across domains, functions, and industries, then monitoring and governing the implementation
• design and communicate high level structure to enable and guide the design and development of integrated solutions that meet current and future business needs
• define Service descriptions for proposed services that form part of Managed Services contract
• Participate in contract negotiations

Pre-sales & influence client outcome:

• Support the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities. This will require an ability to discover and analyze the client’s current architecture, platforms, and operating models

Sales and delivery team’s collaboration:

• Share client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
• Coach, mentor, lead, and act as advisor and decision-maker in service design situations

Commercial design:

• Support the sales teams to have a commercial model discussion with the client
• Identify all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term
• Create and get sign-off from relevant stakeholders on the solution design that will form part of the commercial model

Vendor management:

• Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition

Knowledge, Skills, and Attributes Required

• Detailed knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models
• Comfortable working with costing models in partnership with sales and finance stakeholders
• Proficiency in Application and Cloud/Infrastructure Managed Services
• Ability to communicate potentially improvements and value of our solutions to all levels of stakeholders; especially C-suite decision-makers
• Proven ability to work within a team, contributing to the success of the team while making a personal contribution; especially in a matrixed organization
• A strong point of view on emerging trends in technology, Managed Services Integration, Application Development – DevSecOps, Cloud Native Service Applications, Microsoft Development platforms, and Open-Source Software, Cloud platforms like Azure, AWS and GCP, Data Analytics, Containers, RPA, IoT, and Intelligent Automation
• Demonstrated analytical skills and ability to discover and analyze all input and data

Required experience

• You will need to demonstrate an impressive track record of designing managed services solutions to large enterprise accounts
• Proof of structuring large, multi-year profitable contracts
• Solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design
• Experience working in an environment with global delivery and in multiple geographies and industries

Required Qualifications and Certifications

• Tertiary level – bachelor’s with 6 years experience; or post-graduate degree with at least 6 years experience in a consulting capacity
• Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics
• Scaled Agile certification or equivalent
• Desirable: AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent are also desirable

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Key Roles and Responsibilities:

• Take the responsibility for preparing the commercial parts of sales proposals for submission to clients.
• Ensure adherence to commercial policies and procedures in the compilation of client deals.
• Coordinate activities amongst relevant stakeholders to ensure accurate evaluation of deal costs and related deal terms and conditions.
• Interpret and enforce commercial management governance and methodologies to be used in deal structuring.
• Provide guidance and coaching to the team on what steps must be taken to improve execution of the commercial contracts.
• Act as trusted advisor to field sales teams on all commercial matters to ensure deal viability and assuming a critical role in structuring large, strategic opportunities that are complex and of high-value.
• Assist with the definition and manage the implementation of approval matrices and workflows for deal approvals.
• Actively participate in deal reviews with prospects, sales teams and management.
• Measure, monitor and report on deal metrics, including items such as discounting and pricing practices, taxation, etc.
• Provide thought leadership to develop innovative deal structures, manage risk within the contractual terms and structure, and educate the sales team on our latest product bundles and offerings.
• Review and vet complex deals.
• Ensure timely delivery of compliant and commercially sound offers.
• Manage a team of commercial specialists and/or managers.

Knowledge, skills and attributes:

• Accountable for the commercial construct of functions within Shared Services
• Take responsibility for the overall commercial and financial strategic management of Shared Services functions
• Partnering with Shared Services Leadership to drive financial performance
• Develop/enhance/Implementing recharge and consumptive models for Shared Services and continuously review and improve existing models.
• Represent Shared Services in Product Development Life Cycle and business case development
• Establish business and commercial management function within Shared Services
• Ownership of the Shared Services Value Capture system
• Commercial alignment with Sales and GTM
• Commercial model alignment with service catalogue
• Peer review non-standard commercial proposals
• Oversight and ensure adherence to commercial policies and procedures in the compilation of non standard client deals.
• Interpret and enforce commercial management governance and methodologies to be used in deal structuring.
• Provide guidance and coaching to the Shared Services Leadership team on what steps must be taken to improve execution of the commercial
• Act as trusted advisor to GTM Commercial teams on all commercial matters to ensure deal viability and assuming a critical role in structuring large, strategic opportunities that are complex and of high-value.
• Assist with the definition and manage the implementation of approval matrices and workflows for business case approvals within Shared Services approvals.
• Measure, monitor and report on deal metrics, commercial performance, etc in conjunction with Delivery Assurance and issue findings/recommendations.
• Risk analysis

Academic Qualifications and Certifications:

• Relevant tertiary level e.g. Finance, Accounting

Experience required:

• Demonstrated rack record of working cross-functionally with multiple teams
• Substantial previous experience in a commercial management function within a similar environment or industry
• People leadership and management experience
• Demonstrated experience in contract negotiation
• Prior experience in translating leadership discussions into an analytical decision-making framework

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Key Roles and Responsibilities:

• Contributes to the development of solution architectures in specific business, infrastructure or functional areas.
• Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
• Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
• Supports a change programme or project through the preparation of technical plans and application of design principles that comply with enterprise and solution architecture standards.
• Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.
• Monitors the external environment to gather intelligence on emerging technologies.
• Creates reports and technology roadmaps and shares knowledge and insights with others.
• Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
• Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements, including proof of concept (POC).
• Reviews, verifies and improves own designs against specifications.
• Contribute to the development of new go to market services and contributes knowledge on relevant verticals.
• Operate across both the technical levels within the enterprise architecture and the value chain in order to develop holistic and integrated solutions.

Knowledge, Skills and Attributes:

• Solid knowledge of multi-vendor service integrations and cross-functional software, OS’s and infrastructure designs.
• Excellent communication skills both verbal and written.
• Knowledgeable on how specific infrastructures and application software are deployed in line with relevant methodologies and frameworks.
• Ability to develop and leverage their knowledge of reference architectures.
• Ability to maintain knowledge of trends and development in technology domains.

Academic Qualifications and Certifications:

• Qualification in Information Technology or Information Systems.
• Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• SAFe Scaled Agile certification advantageous.

Experience Required:

• Solid professional technical, IT or Operations experience within a large scale (preferably multi- national) technology services environment on the following areas: Software Development, Application Support and Infrastructure Support.
• Some Project or Program Management experience would be preferred but not essential.
• Proven client engagement and consulting experience coupled with solid experience in client needs assessment and change management.
• Proven experience in integrating the solution for the particular project with the business domain, enterprise concerns, industry standards, established patterns and best practices.
• Experience working in an agile development environment.

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Key Role Responsibilities:

1. Evaluation and Optimising of AWS services and ability to align to client specific requirements
2. Operational service delivery enablement
3. Perform advanced issue analysis and resolution
4. Address major incident escalations
5. Conduct service delivery due diligence on new and existing client environments
6. Transition services to operational teams
7. Conduct technical assessments and participate in service improvements
8. Identify security risk and track until mitigated or resolved
9. Conduct evaluations on engineers and make growth and training recommendations 
10. Create internal knowledge base articles and issue resolution scripts
11. Consistently review and improve on the current client deployments to ensure that platforms are aligned to best practice by ensuring quality of the Technical Maturity of the customer environment
12. Build support and growth models for the Managed Services engineers to ensure that the tools are correctly used
13. Assist with building client solutions and provide input to proposals and designs
14. Fulfil the key role of reviewing client solutions and sign off the project to operational handovers
15. Be the cross technical specialist and demonstrate leadership, by being able to understand the technology that is needed to meet the client's business requirements, and articulate this to both technical and business stakeholders
16. Manage customer proof of concept initiatives such as ensuring the correct resources are being used, managing the set-up and delivery
17. Design complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains, delivery units or geography
18. Contributor for vendor management and support the transition to service delivery by providing service architecture (e.g. service management, service consumption, delivery modelling)
19. Managed services catalogue by building a model that can be used globally for the monitoring service
20. Build a services orientated relationship with the respective Vendor
21. Contribute to the knowledge base of Dimension Data’s development and services by sharing best practices with internal teams and clients
22. Coach/mentor leadership to engage with other team members and act as advisor and decision maker in service design situations
23. Review the client's services requirement landscape and develop models, detailing the most suitable methods for the delivery and consumption of said service requirements. This is performed in collaboration with respective Architects
24. Develop a schedule describing how Dimension Data will drive innovation within the client environment throughout the life of, or at certain points, or with Agile DevOps approach in the contract; conducted in strong collaboration with the Platform Architect, covering any development of the platform
25. Take the service schedules & SLAs developed through the value proposition development phase, develop them to contract quality and deliver them for inclusion in the schedules of the master services agreement
26. Drive validation processes by obtaining sign-off from technical, service and financial profiles
27. Understand and influence client operating models

Key required skills:

1. Good understanding of AWS Infrastructure services and their limitations
2. Experience in configuring & monitoring different attributes and handling scale up and scale down scenarios for the application in AWS
3. Application monitoring through operations insight, application insight
4. Provide best practices around provisioning production and non-production environments on AWS to optimize the usage
5. Have good understanding in implementation of advanced security, authentication and single sign on across cloud and on premise
6. Strong understanding of the advantages and limitations of AWS Directory Service
7. Strong experience in AWS Platform Services, understanding of their capabilities and limitations and being able to architect and deliver solutions leveraging various platform services
8. Must have analytical and consulting capabilities and be proficient at solving problems and take ownership of the strategic alignment of the Lines of Business with the technical roadmap of the customer
9. Able to collaborate and communicate ideas to team members, clients and vendors in order to lead, take ownership and manage the implementation of a solution
10. Mentor and engineers and consultants in their product knowledge, as well as product support and product specialist team members in relation to the customer landscape to ensure that solutions are in line with technical direction of customer
11. Ensure we design innovative, value-add solutions for our clients
12. It is important to us that you keep abreast of market trends and survey the marketplace for solution insights, new vendors and methods
13. Have a broad level of knowledge across Enterprise Architecture, Managed Services, Service Management consulting, and multiple solutions areas (Business Units), and across domains, delivery units, and geographies
14. Strong expertise in building cloud native enterprise scale applications and moving applications from on-premises to cloud environments
15. Strong understanding of different attributes for cloud application availability, scalability and ability to propose optimized design for cloud
16. Experience in defining and implementing Hybrid scenarios with workloads shared across on premise, Microsoft Azure and AWS, application Integration between cloud and on-premise environments
17. Collaborating with customers for quick technical assessment and proposal development for leveraging platform services of AWS
18. Closely work with customer to understand the business objectives and define solutions to meet the business objectives
19. Experienced in working in Agile/DevOps environment with continuous integration and continuous deployment and application lifecycle management
20. Candidate should be from an application development and solution architecture background and have expertise in building large scale web applications before the cloud experience.
21. Strong ability to explain complex technical solutions in business language to project stakeholders with limited technical understanding.
22. The ability to present technical solutions to a business audience
23. The ability to whiteboard and workshop solutions with colleagues and customers
24. Good writing skills and the ability to write solution proposals in business language
25. Possess the ability to research new solutions and keep knowledge up to date

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Key Roles and Responsibilities:

• Develop applications that effectively accomplish client objectives and user needs.
• Design and write code for applications and maintain applications databases.
• Analyze and edit existing software applications to improve and optimize functionality, fix problems, and enable their use on new hardware platforms.
• Remodel and adapt applications as needed to optimize performance.
• Identify specific customer and client needs and preferences related to the application.
• Test applications extensively to ensure they are error and bug-free.
• Install applications and act as technical advisor.
• Communicate with relevant internal technical stakeholders to obtain information on project limitations, performance requirements, and interfaces.
• Consult with clients in the design phase to determine client needs.
• Produce software documentation following company software process and templates.
• Participates in software product review meetings and team meetings.

Knowledge, Skills, and Attributes:

• Broad understanding of computer science, with specific knowledge of computer programming, application design, and user-focused features
• Creative problem solvers
• Good interpersonal, communication, and organizational skills
• Good team players and maintain the integrity and display good attention to detail
• Ability to understand and analyze complex systems
• Proficient in writing software using the Java Programming Language and a standard object library
• Sound knowledge of software development process
• Familiarity with agile development such as Scrum
• Knowledge of software integrated development environments
• Extensive knowledge in various programming languages (Java, Perl, Python, C++, etc.)
• Demonstrated analytical, organizational, and project management skills, using relevant information to make timely and critical decisions that affect cross-functional teams
• Ability to handle client and customer issues tactfully and professionally

Academic Qualifications and Certifications:

• Bachelor's degree in computer science or software engineering
• Relevant certifications

Required Experience:

• Software Applications Engineering, Software Development experience, or related work experience
• Experience with Programming Languages such as C, C++, Java, Python, etc.
• Experienced with Linux or Unix and Windows operating systems
• Experience working with SQL
• Project management experience and/or experience working in an Agile environment

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Responsibilities

Domain and industry Subject Matter Expert

• Maintain Subject matter expertise in a technology domain, multiple domains or solutions set
• Support the closure of sales based on technology domain knowledge
• Address the technology conceptual challenges during the sales process
• Maintain a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients
• Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market
• Contribute to the knowledge base of NTT Ltd’s solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams
• Work with relevant technology vendors and ensure a deep understanding of their solutions and how they can contribute to our own solutions set

Client interaction and engagement, and understanding

• Uncover and understand client business goals
• Articulate the solution/deliverables that the client requires, as opposed to the products that they need to buy
• Articulate our value propositions throughout all steps in the sales process
• Conduct functional gap analysis and address business issues raised by clients
• Prepare and conduct client workshops and presentations
• Establish relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets
• Use understanding of the client’s business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client’s need

Opportunity identification and closing sales

• Be able to spot new sales opportunities within an account and work with the sales teams to drive them to closure
• Pursue and land qualified leads identified by the client managers and other lead generation sources
• Work alongside Client Managers to support the sales process, position technology solutions, and close the deal

Execute on the sales strategy

• Support the wider territory sales plan and execute the sales strategy, and based on that define your own plan for your solution to achieve your sales targets
• Develop and maintain clear account plans for appropriate clients and targets
• Discover, forecast, and run opportunities in the medium and long-term

Defining deals

• Scope and document solutions to meet customer requirements
• Identify, assess and highlight client risks that could prove detrimental to the client’s organization and credibility

Supporting the Sales process

• Collaboratively work with sales teams, especially Client Managers, to successfully close the deal
• Partner with internal teams to ensure the scope of work and proposals are tracked and managed
• Work closely with other in-territory counterparts and matrix teams to achieve the shared goal of growth
• Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans, and account plans to drive the sales process
• Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders

Knowledge, Skills, and Attributes Required

• Sales and/Technical understanding of the following solution areas
• Employee Experience Story
• Device Management Solutions
• Modern Endpoint Management
• Workspace Analytics
• Cloud VDI (Dektop as a Service)
• Microsoft Productivity and Modern Work value proposition
• End User Support Services and Managed Services
• Cloud Voice value proposition
• Unified Communications Services
• Teams Solutions
• Meeting Room Solutions
• Communication Lifecyle Management
• Managed Employee Experience offerings
• Cisco and or Microsoft experience/certifications
• Demonstrate success in achieving and exceeding sales and financial goals
• Mastery in developing and encouraging meaningful customer relationships up to C-level, particularly CFO’s and CPO’s
• Delivery of engaging sales presentations.
• Proficiency in team selling approach
• In-depth knowledge of competitors and ability to apply competing successful sales strategies
• Ability to define sales strategy
• You will have a client-centric approach, able to understand customer problems and find best-fit solutions
• Flexible to adapt quickly to short, new missions or urgent deadlines
• Negotiation skills to craft solutions that are beneficial to customers, partners, and NTT overall
• Strong business acumen
• Client Engagement and management Skills
• Sales Solution Skills
• You are a phenomenal teammate, you know how to drive sales teams and collaborate with them

Required experience

• Solid sales experience in a technology or services environment
• Sound understanding of IT Managed Services environment
• Demonstrable experience of solution-based selling with a proven track record of sales over-achievement
• Prior experience in selling complex solutions and services to C-Level clients
• Experience in resolving a wide range of issues in creative ways to meet targets and objectives
• Strong experience in networking with senior internal and external people in the specialist area of expertise
• Expert level capability and the ability to work independently with little instruction on day-to-day workload

Required Qualifications and Certifications

• A Degree in a Technical or Sales field is preferred but not essential
• Negotiation Skill methodologies such as Scotworks
• Solution Selling/SPIN skills
• Desirable: AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or latest equivalent are also desirable

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Key Performance Areas would include, but are not limited to:

• Analyse, test, troubleshoot and support client’s cybersecurity investment.
• Monitor the performance and security of infrastructure, applications and operations with the Protects information assets by developing security strategies, directing system access control, monitoring, and response.
• Perform system and account administration tasks.
• Contribute to, maintain, and document system architecture, standards, and procedures.
• Adhere to and identify solutions that streamline the internal workflow.
• Maintain the software license register and periodically re-verify existing license validity.
• Assists in Information Security projects to align with organizational strategic objectives, goals, and risk tolerance.

Key Outputs:

• Implement and regularly review automated monitoring cybersecurity for all infrastructure and application services.
• Maintain detailed infrastructure documentation, including an incident register for all cybersecurity incidents & outages.
• Maintain an up-to-date software license register, following pre-defined SOPs.
• Manage real-time infrastructure incidents to minimize operational business impact and maximize availability with the relevant cybersecurity service providers.
• Perform preventative and reactive maintenance to ensure required availability of services, in line with business needs, whilst adhering to defined change management principles.
• Ensure that the relevant service providers process support requests within SLA.
• Perform system and account administration tasks within SLA.
• Perform project-based activities as directed by the IT project manager.
• Provide detailed & accurate estimates and feedback to the business as required.

Functional Requirements:

• Review existing software license allocations to ensure optimal use.
• Review cybersecurity infrastructure and application monitoring for potential improvements
• Produce a monthly dashboard of pertinent security metrics.
• Produce a monthly reporting of pertinent cybersecurity metrics both technical and executive.

The successful candidate must have the following experience/skills:

• A minimum of 5 years of experience performing cybersecurity support duties.
• A minimum of 2 years' experience in at least five of the following: access control systems and methodology; business continuity and disaster recovery planning; risk, response, and recovery; network security architecture; security management practices; audit and monitoring; enterprise and IT risk assessments; incident response management.
• Experience and expertise in managing and administering infrastructure and data systems.
   

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Key Role and Responsibilities:

• Support the One SC Project to successfully deliver the communication messages for the programme and each project
• Work with stakeholder groups to identify required activities to support target end estate
•  Manage and organize engagement and communication plan
• Oversee and prioritize the development of artefacts
• Co-ordinate and manage the delivery of all project communications as per the communication plan ensuring consistency of message and approach
• Manage internal project communications
• Liaise with the Change Agent Network to coordinate and consolidate business wide communication requirements and agree tone/channels etc
• Responsible for all Supplier Enablement comms with the support of the Supplier Enablement Lead and the Supplier Enablement Forum

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent preferable