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Description

The SCM Ghana Country Lead is to plan, manage and execute spend within all functional budgets with the view to fulfilling stakeholder objectives on time, in full and within budget whiles ensure full compliance to policies and processes.

To manage the strategic development of all Supply Chain Operational activities including Importing, Warehousing, Logistics, inventory management, Distribution and Fleet management. To build the skills within the team to manage in house and outsourced operations against KPIs and SLAs

Key to success in this role is the application of Category Management (CM) skills and tools in the development and refreshing of category strategies and plans. An excellent application of CM will enable the job holder to deliver on these key imperatives –

• Assuring continuous availability and security of supplies and supply sources,
• Protecting the brand and mitigating all potential and real Risks and
• Creating value by continuously innovating and seeking new opportunities

Job Responsibility

Operational Performance

• Manage, maintain and report as necessary all saleable and non-saleable stock performance against KPIs and SLAs
• Ensure all operational activities are in accordance with company procedures and policies, at all times with staff and customer safety as the uppermost priority during any negotiations or activities with the vendors. SCM is not responsible for all operational activities and H&S
• Manage Third Party outsourced partners as necessary against contracts, KPIs and SLAs
• Deliver a robust Quality Control and Process Improvement Program across all departments in line with SCM process
• Deliver operational cost efficiencies to meet the free cash flow targets
   

Innovation and change

• Changes & manages behaviors and systems bring about visible improvements in service quality, reducing waste
• Collaborate with business and SI partners in the identification and delivery of new SAP standard solutions that align with the global system strategy for EVO
• Capability to operate in a changing environment and to drive significant change into the organization
• Key accountability is the availability & replenishment of all saleable stock items across all business channels nada against SLAs SCM responsible for the physical movement of stock

Leadership and teamwork

• Provide strategic and tactical leadership and motivation to the Services, Corporate and Technology Supply Chain Management teams
• Develop personal skills and capability through on-going training, as provided by the company or elsewhere subject to Company approval
• Seek and continuously develop knowledge and information about competitor activity, pricing and tactics, and communicate this to relevant departments in the Company
• Manage and motivate staff, train and develop staff, according to company policies and employment laws, and ensure relevant HR procedures are followed (appraisals, discipline, grievance, etc)
• Manage staff levels and structure within SCM to achieve all SLAs, KPIs within budget and any cost challenges set Departmental staffing levels not SCM responsibility

Core competencies, knowledge and experience

At least 8 years’ experience in Supply Chain Operations Senior management, including:

• Operational experience in warehousing and logistics with Six Sigma or Lean Logistics proficiency
• Fleet management experience in negotiating with fleet vendors – SCM is not responsible for management of the fleet
• Experience in demand planning
• Experience of Import and Export processes and laws, preferably within Ghana
• Experience outsourcing operational activities and ongoing strategic contract management
• Experience in managing operational planning and execution to strict timescales
• Extensive supply chain experience especially in the category management areas with some evidence of process improvement successes
• Experience in operating at all levels of a business internally and externally

Must have technical / professional qualifications:

• Drive & initiative
• Tenacity
• Structured thinking & planning
• Strong influencing skills
• 3rd Party Start up and management
• Ability to handle detail while retaining sense of big picture
• Excellent people-handling & interaction skills
• Flexibility and ability to climb learning curves very quickly
• Strong Commercial Acumen
• Customer-led approach
• Strong change management skills, proven track record of delivery of subject matter expertise in quality and on time if possible during implementation of systems in a complex environment
• Business acumen and ability to identify varied business problems and suggest solutions, even “out of the box”

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Role Purpose

Responsible for managing and supporting systems in the BSS Stack and managing all issues within agreed SLAs in line with Global/Local business and technical needs of our customers with oversight on maximizing operational efficiency.

Job Responsibility

• Identify business and technical needs to provide the necessary tactical/ strategic steps to evolve the BSS solutions
• Responsible for monitoring and resolving production support incidents on the BSS stack within SLA and providing timely updates to business on incidents being worked on
• Provide technical assistance/training to staff as needed
• Ensure solid support documentation is available on functional requirements, design, and testing to ensure quality output that meets stated business
• Ensure change and Incident Management Policies are adhered to and assist in Testing and Deployment on all BSS Applications

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Professional / Technical Skills

• Strong technological background, with a qualification in Computer Science or a similar technical discipline
• Must have Application Support experience and strong problem-solving abilities
• Must possess strong knowledge of end-to-end business and IT processes related to CRM applications, Fraud, and Revenue assurance systems
• Experience in delivering application solutions based on agreed user requirements