Latest Jobs at Liberty Group South Africa

Purpose

As an Administrator: IT systems your responsibility is to deliver IT systems support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Key Responsibilities

The vacancy entails a 24x7 shift structure onsite / remote.

• Providing first line support for the enviroment around monitoring and batch processes.
• Tools used are Dynatrace ,
• Check_Mk and Sintrex
• Daily job / batch processing to be monitored using tools such as Control-M, Mainframe
• Ticketing system used for logging of incidents is Remedy.

Minimum Experience

• 2 - 3 years experience in a similar enviroment.
• Current tools used - Dynatrace , Check_Mk and sintrex or similar tools.
• User will need to have the ability to use the monitoring tools to identify root cause of alerts and escalate.
• Ability to transfer knowledge to team.
• Ability to map out trend analysis of alerts and create good reporting for management.
• Operations 24x7 experience is an advantage.
• Experience in monitoring of dashboards and batches.
• Following escalation processes working on a ticket system for logging of incident eg Remedy and Jira.
• Ability to work shifts on a rotational basis. 
• General IT Support with good communication skills.
• Experience with Control-M , Remedy & Mainframe.

Minimum Qualifications

• A+ / N+ (IT Operations,  24x7 operation Support)
• Diploma in Information Technology.
• Skilled in Agile methodologyPreferred - SAFe for Teams (SFT)Preferred - AWS/ MS Azure Foundation

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Purpose

To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 2 - 3 years experience in a similar environment

FAIS Requirements

For the Representative

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting
• Bachelor`s Degrees and Advanced Diplomas [NQF Level 08] in Generic Management

Experience and Knowledge requirements

Key Responsibilities

• Update database/s with findings and other relevant information to enhance identification of trends and analysis.
• Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Provide constructive and timeous feedback on work progress and problems encountered to relevant stakeholders.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.

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Purpose

To provide specialist advice and support related to the design and development of data analysis via various channels, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

2 - 3 years experience in a similar environment

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences

Key Responsibilities

• Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
• Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
• Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
• Effectively extract, consolidate and analyse data to enable the optimal interrogation thereof in order to provide reliable management information.
• Analyse data and provide monthly reports that reflect insight into tendencies and patterns.
• Continuously update data measuring complaint/s quality outputs and ensure availability for analysis purposes.
• Analyse data to identify possible areas for improved operations and optimised work schedules and make practically implementable recommendations.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.

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Purpose

• To perform risk administrative duties, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration

Additional Minimum Qualifications

Outputs

Process

• Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
• Advise on, communicate and provide risk and compliance support to assist and support the meeting of statutory, supervisory and regulatory requirements.
• Implement OHS processes according to legislative requirements, including risk identification and processes related to buildings requirements.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.

Customer

• Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

• Contribute positively to own area-specific knowledge improvement.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Competencies

Liberty Values

Technical Competencies

• Risk Awareness (Basic)
• Reporting and Interpretation (Basic)
• Occupational Health and Safety (Basic)
• Risk management (Basic)

Behavioural Competencies

• Interpersonal Effectiveness (Basic)
• Problem Solving and Analysis (Basic)
• Teamwork and Cooperation (Basic)
• Governance, Ethics and Values (Basic)
• Communicating with Impact (Basic)
• Customer Orientation (Basic)