Latest Jobs at FirstRand Group

Job Description

To maximise new business opportunities with dealers, bankers and/or customers (individual and corporate), through securing financing of assets, referring of value added products and relationship building in order to grow profitability and market share for the Product House

Are you someone who can:

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
• Drive sales across product and campaign initiatives to exceed set targets
• Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
• Identify and escalates potential risks that may lead to increased costs
• Prevent wastage and identify process improvements to contain and reduce costs
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
• Meet set turnaround times while ensuring own availability, reliability and accuracy
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
• Contribute to teamwork and inclusivity by working together to achieve team goals
• Value individual contributions and respects diversity in the team
• Share information and knowledge that benefits the team
• Seek out regular performance feedback and put actions in place to improve and enhance performance
• Identify activities to address own development gaps
• Create own personal development plan and review plan with team leader or manager
• Understand which competencies and skills are required to be mastered to ensure personal development and performance
• Keep abreast of learning opportunities, changing products and trends

You will be an ideal candidate if you have:

• Diploma in Business Management/ Marketing Management
• Preferred Qualification - Bachelor of Commerce Degree / advances Diploma in Business Management / Marketing Diploma
• Experience: 6 to 12 months experience within Financial Services industry /Motor Industry
• Own Vehicle

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

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Job Description

To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships 

• Achievement of targets for business
• Understand, read and anticipate the market and clients needs to design and deliver innovative, customized value adding solutions to portfolio of clients
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative and appropriate solutions
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets
• Understand reasons for and comply with governance in terms of legislation and audit requirements
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets
• Deliver the end to end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant
• Analyse competitor information gathered and ensure active monitoring of market trends and influences. Identify new business opportunities that impact on the industry
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements
• Manage own development to increase own competencies

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Job Description

To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships 

• Achievement of targets for business
• Understand, read and anticipate the market and clients needs to design and deliver innovative, customized value adding solutions to portfolio of clients
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative and appropriate solutions
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets
• Understand reasons for and comply with governance in terms of legislation and audit requirements
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets
• Deliver the end to end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant
• Analyse competitor information gathered and ensure active monitoring of market trends and influences. Identify new business opportunities that impact on the industry
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements
• Manage own development to increase own competencies

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Role Purpose

Accountable for the support, implementation and management of the risk function for a specific business unit in order to minimize losses. 

Responsibilities   

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Establish a sound risk management culture through awareness of campaigns to influence behaviour and drive the importance of compliance.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress. Comply with governance in terms of legislative and audit requirements.
• Implement business performance and risk management frameworks and relevant risk methodologies.
• Reconcile and report on monthly risk loss.
• Manage operational risk on a day to day basis which includes monitoring and reporting. This should include measures and procedures for: - understanding key processes, risk identification, risk analysis and assessment responding to risks identified and assessed adequate information and communication and monitoring of risk management activities.
• Ensure that necessary action is implemented to reduce the operational risk to an acceptable level.
• Benchmark current practices against the risk management framework and adjust practices as and when necessary.
• Identify and implement risk management initiatives and compile risk mitigation plans in order to proactively action identified risks.
• Provide qualitative risk status reporting with accurate and reliable business intelligence (information) together with analyzing trends and data.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation and achieve efficiencies.
• Manage personal development to increase own skills and competencies.

Additional Requirements

• The incumbent must have a minimum of 7 years’ risk management experience and Banking and audit experience is critical.
• Understanding of Wills, Trusts and Estate Management is advantageous.
• Exposure to Risk Management Programmes
• Advanced excel and PowerPoint is a must as well as good report writing skills
• Ability to mitigate business; regulatory and reputational loss

Qualifications

• Bachelors degree
• Industry related certifications in Risk management (CIA, IRM etc.)
• FPSA (Fiduciary Planner SA) advantageous

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Job Description

To manage, facilitate and lead a team of Estate Administrators and Estate Specialists, to mitigate risks, provide an enhanced client experience, to achieve financial targets through the professional, efficient and effective administration of deceased estates under the Administration of Estates Act 66 of 1965 and to liaise and collaborate with internal and external stakeholders to meet shared objectives

• Contribute to the development of a budget aligned to operational delivery plans, monitor effectiveness and report on variances
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
• Use reports to assess estate progress in preventing, losses and litigation of estates
• Deliver internal and external customer service excellence through adherence to quality service standards
• Identify new business opportunities and create leads for both the Fiduciary and Firstrand
• Ensure that the administration of a deceased estate is completed efficiently, professionally and profitably to meet financial and revenue targets
• Complete the full end to end estate management process independently and in collaboration with internal and external stakeholders
• Develop and implement people strategy and operational objectives
• Control the Management of Estate Financials
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence

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Job Description

To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures

• Implement localised Analytics strategy to address business needs, under supervision and within set processes and procedures
• Contribute to innovation by finding faster and more accurate ways of working
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
• Build and maintain stakeholder relationships
• Address customer needs in order to meet or exceed customer expectations
• Act responsibly with work related resources to contribute to cost containment
• Assess own performance through seeking timely and clear feedback and request training where appropriate
• Demonstrate teamwork as a valued team player
• Participate in utilisation, refinement and enhancement of statistical models and data analysis to inform decision making and address business needs
• Contribute to creative business solutions, optimisation of processes and conduct statistical modelling and data analysis to inform strategic decisions, under supervision and within set processes and procedures
• Participate in the delivery of value add outputs across the analytics value chain in delivery of business strategy

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Job Description

To generate revenue by structuring deals, raising and utilisation of funds, complex purchases and sales which may include securities, bonds, and foreign exchange

• Deliver customer service through adherence to quality service standards
• Deliver sales targets and grow portfolio under guidance and supervision, by performing end-to-end process of deal origination to deal conclusion through effective engagement and understanding of customer’s business and needs
• Complete all required administrative services through continuous reporting and updating of documents related to relevant stakeholders
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Contribute to teamwork and inclusivity within own team
• Identify opportunities to expand customer base with potentially profitable customers
• Ensure development and continuous value add improvement to operational processes
• Manages risks in own area of responsibility
• Build and maintain stakeholder relationships
• Achieve expected financial targets and uphold associated service levels

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Job Description

To provide a holistic, customised legacy planning and business structuring solutions / advice across jurisdictions to clients to optimise their tax position, asset protection and ensure the smooth transition of their assets to relevant heirs after passing

• Build and maintain an effective network and pipeline for further expansion of business within area of accountability  
• Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness 
• Drive, position and promote the Global Wealth Solution offering and FNB offering to clients 
• Ensure compliance to legislative and audit requirements and adherence
• Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
• Achieve revenue growth and optimise opportunities for the bigger group through actively managing a client portfolio
• Acquire new clients through driving an increase in take on of corporate trustee growth, wills, Power of attorney estates
• Source and refer leads through client interactions
• Drive and promote corporate image and market penetration through writing and publishing articles and presenting at client functions
• Provide training, presentations to other business units to increase awareness of our offering and products, value propositions
• Drive and promote the Global Wealth Solution offering and specifically position FNB International Trustees value proposition and facilitate the on-boarding of offshore structures
• Share tax information as approved by Group Tax with clients and involve a Tax specialist where required
• Position the FNB Philanthropy offering to clients and facilitate the on-boarding process where required

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Job Description

To facilitate quality delivery and ensure adherence to quality standards across various business segments.

• To ensure implementation of identified quality methodologies and improvement initiatives.
• Facilitate quality delivery across the various teams.
• Monitor quality adherence and compliance to quality standards.
• Ensure implementation of identified quality methodologies and improvement initiatives.
• Deploy the quality management tools.
• Provide support and act as a feedback channel for quality issues.
• Communicate quality initiatives.
• Provide ongoing intelligence on customers and competitors using internal and external data sources i.e. monitor surveys etc.
• Offer input into market analysis and segmentation.
• Assist in aligning processes in the business and to ensure that this is in line with customers' expectations.
• Identify possible risks in the area and come up with suitable action plans to ensure there are no loopholes in the process.

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Job Description

The IT Project Manager oversees risks associated with key projects and manages the end to end accountability of risks in the project management office, programme management and project management processes within the organization 

The incumbent facilitates risk discussions and ensures the implementation of risk disciplines, ensuring improved planning accuracy, early benefits realization and projects in line with business goals and organisational strategy.

Are you someone who can:

• Improve the lives of the customers through simple, effective solutions that meet their needs, contact us today and join a winning team.

You’ll be an ideal candidate if you have:

• Must have a formal IT Project Management course / certificate / university module.
• Must have min 5 - years IT Project M experience.
• Must have experience running Technology / Technical projects.
• 3 year’s experience with Risk management
• Experience with Climate Risk and/or ESG Environment and Social Governance
• Experience in the banking industry

Additional information

• To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Effectively implement change management practices, processes and procedures and ensure optimal understanding and acceptance thereof.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization
• Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.
• Implement people resource planning in line with delivery and performance objectives, on budget and in partnership with specialised areas.
• Continuously monitor actual project and process turnaround times and quality standards and resolve issues speedily to enhance effective client service delivery.
• Manage and advise on projects from beginning to end in alignment with identified organisational methods and governance guidelines.
• Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives.
• Compile and maintain relevant project documentation in accordance with agreed project procedures and methodologies to effectively support project delivery as well as comply with audit requirements.
• Apply the necessary discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Define project success criteria and disseminate them to involved parties throughout project life cycles
• Apply knowledge of products, techniques and related processes to manage a team's task execution on quality and time.
• Direct, control, coordinate and optimise budgeted resources (including people, procurement, systems, time and budget) to meet specific objectives and deliver agreed results in accordance with a defined project lifecycle or process.

Qualifications and Experience 

• Minimum Qualification - Completed relevant undergrad degree/diploma
• Preferred Qualification - Post graduate degree
• Must have a formal IT Project Management course / certificate / university module.
• Experience - 5 to 7 years IT Project Management experience

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Job Description

To protect and grow the FNB market share within the agricultural market segment.

• Achieve net profit growth for Group.
• Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients.
• Manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
• Build and maintain strategic relationships with internal and external parties to support the sales strategy.
• Manage existing clients and grow area portfolio through the generation of leads.
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices, provision of proactive advice and solutions to relevant stakeholders.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships.
• Provide sales support efficiencies and services in order to ensure retention of clients.
• Develop rigorous business cases to drive new, differentiated market growth strategies (e.g. new product and market development) as well as defensive strategies to maintain market share.
• Ensure compliance with audit requirements.
• Assess and evaluate credit risk through quantitative and qualitative analysis.
• To monitor existing exposures and recommend credit decisions related to excesses.
• Develop a deep understanding of the technical trends, commercial market, competition and trends in the market.
• Research and identify new entrants in the relevant industries.
• Assess opportunities and threats from these entrants.
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.

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Job Description

To understand the business environment and requirements in order to analyze data and provide relevant analytical and quantitative insights to business for operational, tactical and strategic decisioning.

• Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
• Integrate data assets (i.e. outcomes from data science and, data and analytics teams) to business.
• Ensure ongoing efficiencies driven by a culture of sharing "build once and build for all" as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
• Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
• Resolve queries as and when required (medium to complex data extracts).
• Liaise with Business Analyst and relevant stakeholders to produce BI business requirement (BRS) documentation and submit to relevant stakeholders for sign off.
• Provide business summaries to enable more effective strategic, tactical, and operational insights and decision-making.
• Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers for business and operational informed decisions.
• Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
• Involvement in new projects, design, define and document the Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
• Provide support in setting the intellectual agenda for the team (in consultation with the necessary stakeholders) and creating conceptual frameworks across multiple projects.
• Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
• Provide expertise to relevant stakeholders in area of specialization.
• Maintain BI repository.

Requirements:

• Bachelors' degree in relevant field
• 3 years' experience with SQL Management Studio
• Experience with SSIS and ETL
• Experience with PowerBI and
• Knowledge QlikView

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Job Description

To partner with the business in the provision of financial expertise and advice and develop supporting processes that continuously enhance the delivery of financial services.

• Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
• Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Manage and monitor the applications and effectiveness of the business's financial information systems.
• Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
• Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
• Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
• Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
• Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
• Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
• Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
• Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

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Job Description

To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.  

• To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.
•  Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements and being able to present and sell concepts to clients.
• Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.
• Code, compile, test and implement applications in compliance with the Systems Development Life Cycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.
• Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.
• Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.
• Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.
• Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.
• Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.
• Manage own development to increase own competencies and develop technical and business skills.
• Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.
• Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members.