Latest Jobs at Clicks Group

Job Objectives:

• To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
• To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
• To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
• To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
• To prevent wastage in own area by adhering to stock rotation principles.
• To prevent stock losses by following all risk management policies and principles.
• To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
• To implement product merchandising by following the merchandising guidelines and procedures.
• To adhere to all store standard operating procedures.
• To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.

Knowledge:

• Desirable: Basic health, fitness and supplements product knowledge
• Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)

Skills:

• Essential: Good communication and interaction skills
• Customer and service orientation
• Selling skills
• Merchandising skills

Desirable:

• Basic computer literacy

Competencies:

Essential:

• Relating and Networking
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations

Desirable:

• Following Instructions and Procedures
• Presenting and Communicating Information
• Achieving Personal Work Goals and Objectives
• Minimum requirements

Experience:

Essential:

• At least 1 year related experience
• Selling skills; customer related training

Desirable:

• Experience working with sports nutrition and vitamin related products

Education:

• Essential: Matric
• Desirable: Sports / fitness / nutrition qualification

go to method of application »

Job description

• To drive sales of the store through cross and up selling.
• To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
• To create an appealing shopping environment for customers.
• To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
• To increase profitability and brand loyalty with customers.
• To ensure continuity of excellent customer service.

Minimum requirements

Essential Competencies:

• Communication skills.
• Customer service skills.
• Listening and interpersonal skills.
• Problem solving ability.

Qualifications and Experience:

• Matric/Grade 12 (essential).
• Experience in cosmetics.
• Retail in sales or service environment (desirable).

Skills, Abilities and Job Related Knowledge:

• Good understanding of retail principles.
• Be able to interact with customers effectively.
• Ability to apply selling skills.
• Computer literate.
• Good understanding of stock management principles.

go to method of application »

Introduction

The main purpose of the job is to offer exceptional customer service by providing detailed product knowledge and maximising sales through effective cross and up selling.

Job Objectives:

• To drive sales of the store through cross and up selling.
• To reduce loss and shrinkage in store by adhering to Store Operating Procedure.
• To create an appealing shopping environment for customers.
• To maximise sales by taking ownership of the execution of all promotional events and daily requirements in store.
• To increase profitability and brand loyalty with customers.
• To ensure continuity of excellent customer service.

Minimum requirements

Essential Competencies:

• Communication skills.
• Customer service skills.
• Listening and interpersonal skills.
• Problem solving ability.

Qualifications and Experience:

• Matric/Grade 12 (essential).
• Experience in cosmetics.
• Retail in sales or service environment (desirable).

Skills, Abilities and Job Related Knowledge:

• Good understanding of retail principles.
• Be able to interact with customers effectively.
• Ability to apply selling skills.
• Computer literate.
• Good understanding of stock management principles.

go to method of application »

Job Purpose:

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale (POS) operational activities.

Job Objectives:

• To efficiently direct and control all operational activities at the point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration
• To ensure shop assistant / cashiers are trained, competent, motivated and directed to fulfill their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant / cashiers in line with the work schedule, company policies and labour legistation.
• To timeously and efficiently resolve all customer queries in line with the Company's policies.
• To drive the promotion of the Clicks clubcard in order to ensure the achievement of clubcard participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Minimum requirements

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Maths 50% and English 50% at grade 12 level
• Essential: Relevant Retail/Business Management qualification (External applicants)
• 1 years' experience in a customer facing role, overseeing the work of a number of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities and Job Related Knowledge:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing
• Results and target driven
• Sound managerial skills
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies:

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

go to method of application »

Job Objectives:

• Administrative coordination and timeous submission of payroll, recruitment, benefits, SAPC, on boarding and IR documentation according to relevant checklists
• To Resolve all telephonic and e-mail queries promptly and efficiently through relevant role players.
• To Capture and maintain relevant data timeously into relevant systems, ensuring that the information is accurate
• To produce accurate and timeous HR reports to support HR reporting requirements.
• To file and maintain all relevant HR documentation for the business unit to be produced at a later date (e.g. CCMA, Payroll, etc.)
• To assist with any day to day or ad-hoc administrative tasks and projects

Minimum requirements

Job Knowledge:

• Essential: 1 year Microsoft office suite (Word, excel, powerpoint, Outlook)
• Desirable: 2 years knowledge of HR Practices
• Desirable: 6 months HR policies and procedures
• Desirable: 1 year knowledge on Payroll processes and administration

Job Related Skills:

• Essential: 1 year Interpersonal and communication skills
• Essential: 1 year Planning, organising, co-ordinating skills
• Essential: 1 year Problem Solving skills
• Essential: 1 year computer literacy skills
• Essential: 1 year administrative skills

Job Experience:

• Essential: 2 years HR administrative experience
• Essential: 2 years HR query handling experience

Education:

• Essential: 3 year tertiary qualification (BA, B Com (HR), B Soc Sc, B. Ed, B. Bus Science) or HR Diploma
• Essential: Computer Literacy (Excel, Word, Powerpoint)

Essential Competencies:

• Adhering to Principles and Values
• Delivering Results and Meeting Customer Expectations
• Applying Expertise and Technology
• Following Instructions and Procedures
• Planning and Organising
• Coping with Pressures and Setbacks

go to method of application »

Introduction

To provide a professional resourcing service through an agreed SLA in order to deliver talent that meets current business needs and to provide efficient administrative support and coordination to the HR Resourcing team and the business.

Job description

• To administer a professional resourcing process that is fair, consistent and in line with company policies, processes and relevant labour legislation to meet business needs within the agreed SLA.
• To effectively screen and select applicants according to the job, competency and cultural fit requirements of the position and organisation.
• To act as a brand ambassador and to communicate the employee value proposition through all day-to-day activities and interactions with internal and external stakeholders in a manner that attracts talent and demonstrates an accurate representation of the organisation's employer brand, culture and values.
• To assist the Group in its transformation agenda through sourcing and shortlisting to the EE Plan.
• Candidate management and tracking of candidate information through an electronic candidate management system in a timely manner that ensures a professional candidate experience whilst building an up to date and relevant in-house talent database across all job functions.
• To administer and coordinate resourcing activities for the team, including but not limited to, advertising vacancies, shortlisting applicants, setting up interviews, conducting background screening checks, sending out regret letters, maintaining the database, conducting research for the recruitment team, coordination of psychometric assessments and graduate career fairs.
• To ensure superior, professional and value-add customer service through all interactions with internal and external stakeholders, including the timely and effective resolution of all resourcing queries, both in writing and verbally.
• To plan, organise and attend recruitment events, including liaising with schools, tertiary institutions, careers services, etc., managing bookings, extending invites to selected candidates, arranging venues, scheduling interview panels and assisting in the screening of candidates.
• To accurately and timeously file and keep record of all resourcing documentation and accurately track resourcing activities for management reporting.

Minimum requirements

Job Knowledge:

• Relevant labour legislation  
• Filing and record keeping
• eRecruitment systems
• Background screening validation
• Invoicing
• Reporting skills in Excel

Job Related Skills:

• Computer skills (Excel, Word, PowerPoint)
•  Delivery and customer service orientated
• Planning & Organising skills
• Communication skills (verbal and written)
• Time Management skills
• Attention to detail
• Problem solving
• Self-driven
• Strong interpersonal skills and a sense of professionalism

Job Experience:

• Essential: 2 years administrative experience preferably in recruitment or an HR environment
• Essential: 1 year recruitment experience (accountable for end-to-end processes

Qualification:

• Essential: 3 year Degree / Diploma
• Desirable: HR / Psychology / Business / Commercial Specialisation

Essential

• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Planning and Organising
• Coping with Pressures and Setbacks
• Achieving Personal Work Goals and Objectives
• Relating and Networking
• Working with People