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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To provide proactive professional legal advice and risk management services to internal clients to mitigate the banks legal risk.
Job Responsibilities
- Provide specialist legal advice to all the business areas serviced by the NCIB Corporate Banking Legal team.
- Achieve goals and objectives by understanding and embracing the Nedbank vision and demonstrate the Nedbank values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
- Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience gained, and certifications obtained within specified time frames.
- Maintain knowledge management; and improve team success by sharing knowledge with team and stakeholders.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Achieve key business strategies by participating and supporting corporate social responsibility initiatives.
- Add value to Nedbank by identifying and recommending opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Deliver on risk and compliance related projects by tracking progress and ensuring completion within specified time frames.
- Mitigate risk and minimize losses by identifying risk factors linked to non-adherence to project timelines and recommended changes and courses of action.
- Improve business efficiency and minimize compliance risk by conducting gap analysis of business processes; and by scrutinising relevant monthly reports.
- Ensure delivery on projects by planning individual activities according to business needs and monitoring actions.
- Minimize overall business risks by engaging and obtaining stakeholders' view of where risks exists.
- Make an informed recommendation to stakeholders by evaluating identified risks and by conducting observations, analysing data and interviewing relevant parties.
- Foster good relationships and promote business understanding by engaging in effective communication with stakeholders.
- Monitor relevant legislative compliance status by receiving electronic feedback from Business Information Systems and communicating with the branches regarding actions to be taken.
- Create stakeholder awareness and understanding of the Business Continuity Plan (BCP) by utilising reports obtained from the BCP intranet and by engaging with and ensuring that each branch has an approved business continuity plan in place.
- Monitor compliance training completion throughout the designated business unit and conduct follow ups by reviewing Group Compliance reports.
- Ensure full understanding of changes on relevant legislative issues by conducting ad hoc training
Preferred Qualification
- Bachelor of Laws (LL.B) Post Graduate Degree
Preferred Certifications
Minimum Experience Level
- 8 years experience as legal advisor
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Job Purpose
- To be a thought leader in both strategy and innovation with the evaluation of existing technologies, as well as the development of strategic Solutions and building a shared platform, including the tools, services, workflows, and data used by engineers and technical teams across the organization – encompassing the shared platform’s infrastructure, applications, and strategic aspects.
Job Responsibilities
- Architect,develop, support and maintain enterprise DevOps principles and practices.
- Lead, mentor and guide DevOps engineers in the design, building and maintenance of DevOps technologies, platform engineering practices throughout their respective life cycles.
- Partner with full stack teams to assess the enterprise and to improve effectiveness of the software delivery pipeline.
- Maintain and facilitate compliance with company, security, and regulatory standards.
- Foster innovation within the DevOps team to assist the team to continuously improve.
- Influence and collaborate within Tribes and Portfolios to architect and Design Software Deployment Pipelines
- Liaise with vendors to drive the selection procurement of DevOps enabling technologies and services.
- Lead and guide engineers in the design, building and maintenance full life cycle of selected DevOps technologies.
- Lead the design and/or development, testing and evaluation of systems and infrastructure (Infrastructure as Code preferably)
- Lead the creation of DevOps patterns and practices for the enterprise.
- Manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
- Maintain and facilitate compliance with company, security and regulatory standards.
- Support the achievement of the business strategy, objectives and values.
- Stay abreast of developments in field of expertise.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities Contribute to the Nedbank Culture building initiatives (e.g., staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy. Seek opportunities to improve business processes, models, and systems though agile thinking.
- Monitoring systems to analyse performance, security, and reliability.
- Developing automation scripts and tooling using DevOps Tooling.
- Drive a culture of everything as code.
- Developing tools and processes to allow Developers to be self-sufficient.
- Building, supporting, and maintaining the Self-service Cloud platform.
- Hyper collaboration with different teams ie. Security, DevOps, Application teams etc.
- Enabling, managing, and driving FinOps across the Cloud Providers (Azure / AWS).
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Degree in computer science, math or software engineering or equivalent technical experience BSC Computer Science.
Job Responsibilities Continue
- Azure Certifications (e.g., AZ400 Designing and Implementing Microsoft DevOps)
- AWS Certifications (e.g., AWS Dev Ops Engineers)
- IaC Certifications (e.g., HashiCorp Terraform, Chef)
- Container Platform Certifications (e.g., CKA or CKAD)
- Java or. Microsoft .NET Certifications
Skills (Technologies/Software Knowledge)
- Ansible
- Chef
- SQL (eg. MS SQL, PostgreSql)
- Agile
- DevOps
- Terraform
- SonarQube / SonarCloud
- Sonatype Nexus
- Azure DevOps
- Azure
- AWS
- Kubernetes
Preferred Certifications
- One of the following certification would be advantageous: DevOps Certification, LPI, RHCE, RHCA, MCSE, MCSD,CSM,OCAJP,SCJA,OCPJP or any other technical certification
- Cloud certification is preferred above fundamentals
Minimum Experience Level
- 10+ years as a Software Developer in either or all of the following: Web Development, Windows Services Development, Mobile Development, Application Development, Back-end Development, Cloud Computing or
- 10+ years as a Systems Administrator on multiple platforms on-premise and in the Cloud
- DevOps experience in cloud deployment
- Azure and/or AWS experience
Type of Exposure
- Expert understanding of architecting, designing and the implementation of a DevOps Tools in an enterprise environment
- Expert knowledge of how to build a continuous integration, continuous delivery and continuous deployment pipeline with an emphasis on quality Good understanding of release strategies
- Good understanding of monitoring techniques
- Expert understanding of security and automation with regards to DevOps practices and patterns with hands-on experience
- Management and integration of tooling related to DevOps practices in a Cloud environment
- Experience in an agile development environment using Scrum and/or Extreme Programming
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Job Purpose
- To work with business and projects to identify areas where complex business processes and performance can be developed or improved. Leverages BPM techniques, concepts, and tools to proactively assists business managers in identifying and evaluating opportunities for improvement. May lead some process transformation and/or performance improvement initiatives and perform administrative tasks that include project estimation and planning, project budget expenditure.
Job Responsibilities
- Define the scope and estimations for process initiatives
- Proactively plan process deliverables based on relevant project delivery method
- Work with business stakeholders to prioritise process work
- Design and execute process improvement initiatives, taking responsibility for individual delivery in terms of quality, scope and time.
- Conduct As Is and To Be discovery, analysis and design using relevant analysis techniques
- Proactively engage with business on strategic initiatives which require process improvement
- Professionally consult with senior stakeholders across clusters.
- Ability to build business case to demonstrate business value & calculate ROI for business stakeholders
- Define and analysis value chains (cross functional process mapping) and linking business strategy to process architecture
- Define the process end-to-end view (Operating model)
- Understand process improvement & Enterprise Architecture frameworks
- Understand advanced process measurement (tying value chain processes to corporate performance metrics)
- Ability to design and develop process measurement analytics and collaborate on the construction of the analytics tools
- Ensure successful implementation of processes by evaluating benefit realisation
- In depth understanding of process and workflow streamlining, problem resolution, change management and relevant BPMS tool use
- Understand how change management integrates into the overall transformation initiative
- Develop communication plans that will facilitate the planned changes
- Develop mitigation strategies for cross-organizational impacts for process improvement projects
- Ability to use BPM related tools including project planning and tracking
- Understand how BPMS and RPA tools are used for process automation
- Ability to manage the capture of information in the BPM tools and review models for compliance with standards
- Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
- Understand big data concepts and how it will be used for research, customer experience management, and information mining
- Understand current and emerging technology landscape and how it can be used in the BPM context
- Understand all the regulatory and compliance drivers for the business within their customer domain.
- Able to apply Nedbank process methods and practices on process initiatives
- Understand the required risk controls within the risk appetite within their customer domain
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7
Essential Certifications
Preferred Certifications
- LEAN/ SIX SIGMA - Yellow belt / CBPP/ Business Analysis
Minimum Experience Level
- 7 - 10 years
- 3 - 5 years managerial experience
- Demonstrated proficiency of BPM, Change Management, and other methods that are part of a collaborative team. Demonstrated leadership on small-to-medium process and performance improvement engagements
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Job Purpose
- To report on key aspects of the credit portfolio across business units and lending products on a group level to provide oversight; thereby contributing to optimising the credit portfolio quality; and enhancing productivity by providing the necessary business reports and insights; in line with Nedbank’s strategic objectives.
Job Responsibilities
- Credit risk reporting from a Group perspective.
- Guide and support Internal and External Stakeholders through formal and informal knowledge sharing relating to credit systems and credit data
- Enable the compilation of reliable, accurate, relevant, insightful and timeous reports to relevant stakeholders through identification of data and reporting innovations.
- Credit and risk data mining, supply and analysis.
- Credit and risk data accuracy investigation.
- Use innovative methods in the analysis and presentation of information.
- Monitor quality of reports and make recommendations regarding improvements.
- Build and maintain an effective working relationship with all stakeholders. Includes developing own knowledge of credit processes, policies and documentation and business strategies.
- Reporting automation and process enhancements.
- Participation in projects to improve service delivery, reporting standards, system enhancements.
- Provide secretariat functions for the Group Credit Committee, Executive Credit Committee and other related committees and forums.
- Planning and preparation of ad-hoc and special reports as and when required.
- Personal development, develop individual skills plan, attend scheduled development activities.
- Working with and in a team to deliver on common goals.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc)
- Investigate system enhancements, solutions and oversee delivery.
Minimum Experience Level
- 5 years banking experience that must include 1 – 2 years relevant credit risk reporting experience
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Professional Qualifications/ Honour’s Degree/ CA(SA)
- Post graduate qualification in Risk Management, Accounting or Finance
Type of Exposure
- Working within a group and individually to achieve a common goal
- Checking accuracy of reports
- Comparing two sets of information
- Drafting reports (MS Powerpoint, Word etc)
- Knowledge of Credit risk management processes
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Job Purpose
- To develop and maintain best practice models and assessment strategies in line with regulations (where applicable) in order to facilitate world class risk management and/or attainment of strategic objectives.
Job Responsibilities
- Build and formally present reports by monitoring business performance within the set risk appetite and through analysis.
- Report to; monitor and advise operational areas to manage trends through analysis for ad-hoc requirements.
- Manage client expectations by liaising with stakeholders through the model build process as well as the systems and strategy development process.
- Increase efficiencies through programming and automating processes.
- Enhance business efficiencies and ensure compliance through formal communications and interacting with external bodies.
- Challenge model builds from around the cluster through peer review participation and ensuring best practice.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Research and make recommendations for corporate citizenship initiatives in area of influence.
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes; models and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Contribute to the development of differentiated; superior solutions (solution engineering) that meet stakeholder and business requirements through analysis; business requirements gathering and designs validation.
- Ensure product and/or solution design is congruent with the required business specifications through meeting stakeholder requirements timeously.
- Ensure continuity and record keeping through formal sign-off at forums and by creating documentation.
- Ensure data accuracy through data and front-end analysis; pre and post testing of system/strategy changes.
- Ensure business process consistency through formal communication; updating and maintaining policies.
- Ensure accuracy and feasibility through impact analysis for newly developed products.
- Review reporting and ensure accuracy through analysis and providing feedback.Providing advice to key operational areas ensuring optimal resource allocation and desired results through analysis and communication.
- Manage access and change control and ensure compliance by creating change logs and restricting/providing access.
- Take corrective action where risk is identified in any processes; models or reporting; through analysis and formal communication.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Post graduate degree in Statistics/Mathematics, CFA/ FRM/CQF
Minimum Experience Level
- 3-5 years relevant experience in an Analytical environment
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Job Purpose
- To learn; grow and develop skills and competencies; while gathering experience in their respective clusters / business environments and pro-actively contribute to the effective and efficient functioning of the division through projects and initiatives.
Job Responsibilities
- Are cost aware through reducing non value adding work and waste.
- Delivery on targets; due dates and standards as per the agreement with management Aspire to deliver on tasks by becomingfamiliarised with what the delivery of world-class service to internal and external clients looks like and to aspire to deliver it.
- Ensure that quality and productivity standards are consistently and accurately maintainedthough Following through Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. Barrett Surveys etc.).
- Achieve business strategy (e.g. Social responsibility; Green Strategy) by participating and supporting corporate social responsibility initiatives.
- Influence the enhancement of business processes and methodologies by researching and recommending improvement initiatives and effective ways to operate and add value to Nedbank and supporting the implementation thereof.
- Ensure achievement of deliverables by liaising with relevant internal stakeholders who can assist in achieving deliverables.
- Ensure understanding and meeting ofstakeholder needs through liaising with senior staff and mentors Ensure smooth work flowby buildingconstructive internal relationships Deliver on agreed task by managing colleagues and clients expectations.
- Execute assigned tasks within the agreed time lines and deliver work of high quality; within internal and external guidelines; regulation and governance requirements.
- Ensure delivery of assigned tasks by maintaining a high standards of professionalism in all aspects of presentation and delivery.
- Contribute to the business objectives by providing the necessary support that the team requiresManage work effective by provide feedback and updates to team leader / supervisor on assigned task and duties.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
- Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience gained and certifications obtained within specified time frames.
- Create and manage own career through guidance and support of management; department and colleagues.
- Achieve team goals by ensuring own contribution and participation.
- Maintain knowledge management; and improve team success by sharing knowledge with team and ensuring that information is provided correctly to stakeholders.
Job Responsibilities Continue
- People Specification
- Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification
Relevant Degree/ Diploma/ Equivalent
- Essential Certifications
- Preferred Certifications
- Minimum Experience Level
- 0 to 3 months
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Job Purpose
- To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.
Job Responsibilities
- Adhere to the daily schedule to ensure that targets are met by following the work plan.
- Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
- Escalate all unresolved queries to management by logging the case on the system.
- Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
- Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Understand the nature of the client's query by reiterating the key points raised by the client.
- Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Certificate: Call Centre
Essential Certifications
- RE 5 Certificate (essential)
- 120 FAIS Credits (essential)
Minimum Experience Level
- 3 years of Motor insurance / Personal lines / Vehicle Value added Products experience
- 1-3 years of Call Centre experience
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Job Purpose
- To engage and build customer relations by providing business intelligence visually through data provisioning and reporting to enable Nedbank to achieve excellence in execution.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives for the achievement of key business strategies
- Participate and support corporate social responsibility initiatives
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems
- Demonstrate understanding of business needs through collaboration with business analysts to deliver on requirements
- Align to datamart model; data standards; metadata and operational level agreements by collaborating with relevant internal stakeholders.
- Consult with vendors by identifying technical requirements for implementation Execute on milestones through application of technical knowledge to planning delivery
- Contribute to document creation by attending technical design sessions
- Utilize resources by adhering to standards; policies and procedures
- Align and continuously improve set processes by identifying innovation opportunities (belongs in Transformation and Innovation Results dimension)
- Identify and mitigate risk by executing within governance
- Resolve incidents by logging and tracking through correct channels Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames
- Ensure information is shared with stakeholders and team during formal and informal interaction
- Manage production environment through building; maintaining and monitoring of load processes according to operational level agreements
- Produce business information and management information by collaborating with architecture and requirements creator and business users
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
Preferred Qualification
- Degree in Information Technology
Essential Certifications
- Certification applicable to relevant technology
Preferred Certifications
Minimum Experience Level
- 3-5 years relevant Business Intelligence experience of which 1-2 years' experience is in a data management role.
Essential Technical/Professional Knowledge:
- SQL/Oracle Development Experience
- Microsoft Power BI Dashboard Development
- ETL Development
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Job Purpose
- To assist in executing and implementing various transactions with targeted clients of the bank related to lending and other structured transactions (non-vanilla lending).
Job Responsibilities
- Assist in the preparation of credit papers (applications, memos, updates, reviews) by conducting historical financial analysis, financial modelling & debt scoping with related commentary, Industry & competitor analysis and sanctions screening.
- Support the building and maintaining of external stakeholder relationships by setting up meetings on behalf of associates & principals, drafting list of requirements from clients and taking notes in relevant forums.
- Build and maintain internal stakeholder relationships by liaising and collaborating with relevant stakeholders and facilitating the sign off of relevant transactions.
- Ensure completion of high-quality credit papers within specified timelines by planning, scheduling, researching & gathering information, managing own time, reviewing own work and preparing in advance.
- Support effective execution of transactions by applying your skills, modelling, researching and analysing investment proposals
- Meet performance targets by executing transactions in collaboration with internal and external stakeholders.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- CFA/ CA(SA) and/or post-graduate degree in Commerce/Science/Accounting/Finance
Minimum Experience Level
- 2-5 years property or lending sector experience (Financial Services or other).
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Job Purpose
- To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers
Job Responsibilities
- Produce working quality software that meets the design
- Develop critical and complex technical components in area of accountability
- Deliver system component designs that are robust and fault tolerant for large complex systems
- Ensure system component designs are supportable , maintainable and re-usable
- Deliver software that is observable and scalable
- Conduct estimate of work effort
- Trouble shoot and problem solve of software issues and provide guidance to other team members
- Produce documentation as per organisational standards
- Continuous improvement of software
- Provide Maintenance and support of software in environments of accountability
- Develop unit and system test cases and conduct unit and system testing
- Create deployment artefacts and stores in source control library
- Manage the deployment package and the execution thereof
- Optimise the tool change in collaboration with the Biz/ Dev / Ops Engineer
- Update and control the asset knowledge base
- Ensure integration of own work with other individuals and in team
- Collaborate with designers, product owners and engineering leads to refine the solution
- Contribute into the decomposition of the system solution into component parts for development
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Provide mentoring for multiple software developers
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Degree / Diploma in Computer Science / Information Systems
Preferred Certifications
- Certificate in relevant language where available
Minimum Experience Level
- Min 3 years programming experience
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Job Responsibilities
- Track the volume of valuations performed in relation to turnaround times.
- Ensure assessments are valid and of high quality by complying with policies, procedures, processes, and standards.
- Provide guidance and support to stakeholders to minimize rework.
- Track individual and team performance against performance indicators.
- Comply with service level agreements to make accurate decisions the first time.
- Provide feedback on application decisions based on the organization’s risk appetite.
- Share knowledge on service offerings and client needs.
- Engage with team members, managers, and peers through interactions and meetings.
- Conduct surveys to gather feedback on performance.
- Identify current and future training and development needs.
- Ensure the execution of preparations according to the onboarding checklist.
- Capture and process administration requests on the relevant system.
- Capture and process data on the relevant system.
- Identify and recommend opportunities to enhance processes, systems, and policies.
- Monitor and verify the process flow till completion.
- Extract, generate, and check reports from the system.
- Ensure compliance with Nedbank policies and FICA rules.
- Save electronic files on the server or in a physical secure repository.
- Email the Team Manager when cases or call records are not found or if there is a mismatch of accounts.
- Keep abreast of legislation and industry changes.
- Demonstrate these through interactions with the team and stakeholders.
- Identify training courses and career progression opportunities.
- Complete learning activities, practice experiences, and obtain/maintain certifications.
- Maintain and share knowledge with the team.
- Generate and make available relevant reports and MIS.
- Respond to queries and action requests within the Service Level Agreement (SLA).
- Manage and process invoice payments accurately and efficiently.
- Implement financial controls to ensure all payments are properly authorized and documented.
- Ensure accurate and controlled payment of vendors, suppliers, and internal stakeholders to maintain high levels of customer satisfaction.
- Address and resolve any payment-related issues promptly to ensure smooth operations.
- Oversee and execute payments to branches and client accounts in a timely manner.
- Ensure all transactions are recorded and reconciled accurately.
- Perform regular reconciliations to ensure all financial records are current and accurate.
- Identify and resolve any discrepancies in a timely manner.
- Effectively respond to business queries related to payments.
- Provide clear and accurate information to stakeholders regarding payment statuses and issues.
Minimum Experience Level
- 5 years senior admin level in financial services industry
- SAP Ariba experience would be an advantage
Requirements
- NQF Level 5 or Higher in a Financial or Banking related field essential
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Job Purpose
- To lead large teams of business analysts and process engineers, including allocation of work and quality management, in order to support the planning, estimation and delivery of business analysis and process engineering work to time, budget and quality targets in accordance with organizational standards and senior stakeholders' agreements.
- Be able to provide input into the organization's strategy planning process and sets, and implements strategy for appropriate business cluster or area of responsibility.
- To build and grow staff via the talent management process to ensure delivery excellence and strengthening business analysis and process engineering capabilities.
- Be able to execute business area operational requirements to ensure its compliance, viability and success.
Job Responsibilities
- Participate fully in the operational, tactical and strategic management of enterprise process engineering and business analysis services and capabilities.
- Educate and influence stakeholders on the business analyst/process engineer role, deliverables, standards, methods, tools and techniques within the organisation.
- Promote and collaborate with the business analysis and process engineering communities of practice
- Engage and maintain relationships with senior stakeholders to promote business analysis/process engineering in the business and delivery environment.
- Managing resources to deliver on the strategic goals of projects, squads, and business as usual initiatives in accordance within the parameters of budget, quality and timelines.
- Ensure business area comply with organisation standards, policy and regulatory requirements including managing risk accordingly
- Ensure management of function by allocating work, organizing department, driving productivity improvement and by smoothing day-to-day operations.
- Ensure direct reports understand and support Nedbank's vision, values and strategy and contribute to a culture of transformation including CSI.
- Stay abreast of developments in the business analysis and process engineering fields of expertise, ensuring personal and professional growth.
- Ensure talent management processes and policies are adhered to for all staff
- Ensure that strategic actions are delivered within planned budget, timeline and with expected quality.
- Ensuring staff delivery is compliant with agreed business analysis and process engineering standards, methods and tools.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant IT Degree and or Industrial Engineering and Leadership Qualifications
Preferred Certifications
- Industry body certified qualifications (ABPMP and or IIBA) and TOGAF
Minimum Experience Level
- 11 years +
- 10 years working experience in both BA and PE role, as well as leading large teams.
Method of Application
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