Latest Job Opportunities at MTN

Responsibilities

Key Performance Areas: 
Core, essential responsibilities / outputs of the position (KPA's)

The Engineer - Solutioning Network will be accountable to achieve the following objectives: 

• Manager the delivery of end-to-end wholesale capacity and managed network services (MPLS), both internationally and domestically within OpCos by working with the network teams within OpCos 
• Support Low Level Design (HLD) of new link integrated, with all technical information’s 
• Prepare a detailed handover documentation to NOC and Backoffice for each service delivered  
• Provide inputs if required for solution design of L2VPN, L3VPN and SDH P2P or P2MP 
• Provide various reports for customer request for wholesale to monitor the network and the services 
• Liaise with network and technology teams in OpCos to understand the fixed infrastructure landscape in the countries 
• Liaise with the GEBU SPOC and with the Enterprise business units to provide multi-country enterprise fixed line solutions 
• Support the wholesales unit with solutions architecture capabilities when it is required
• Ensure full customer satisfaction over the wholesale / solution delivery process 
• Tailor and customize commercial solutions dependent on regulatory approval 

Role Deliverables 

• Inputs to complex client proposals, both internal (MTN OpCos, Enterprise business units) and external, from a technical point of view 
• Analysis of the requests of the connectivity per period
• Inputs for asset investment recommendations 
• Integrated carrier wholesale solution design/landscape 
• Defined Infrastructure plan for the international connectivity - Operational presentations 
• Support internal customer for inputs on feasibility and solution design 
• Assist customer meeting to provide technical support and inputs
• Lead and manage cross-functional, collaborative teams on best practice for service delivery or process improvement initiatives  

Role Dependencies 

• Inputs for wholesales business units in client solution designs 
• Understand the sales service order form and the customer requirements and translate to a technical solution 
• Keep updated records of the services provisioned and circuit on the Global MTN infrastructure
• Technical solutions alignment to regulatory approval across multiple jurisdictions

Qualifications

Job Requirements 
(Education, Experience and Competencies)

Education:

• Bachelor’s degree in computer science, Telecommunication or Engineering
• Training / Certification / Skills on the transmission network (Fiber, Microwave, satellite)
• Training / Certification / Skills on IP/MPLS network
• Training / Certification / Skills on project management

Experience:

• 3+ years’ experience in transmissions, IP/MPLS and Project management 
• Key business soft skills including but not limited to problem solving, information processing, analytical understanding of key industry trends, influencing and motivating team members 
• Data interpretation, quality focus, continuous improvement, keen to innovation and research and development, risk management and reporting skills 
• Strong communication skills 
• Highly client driven interactions

Competencies:

• Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
• Understanding of product and solution architecture in the fixed connectivity assets space
• Excellent professional expertise and market knowledge, including good understanding of the competitive environment
• Strong public relations and interpersonal skills to be able to function across multiple business lines in a multicultural environment
• Good understanding of wholesale market products in order to manage and support bids
• Multi-tasking capability to manage complex RFP’s.
• Clear understanding and incorporation of the SLA into the customer value proposition.
• Strong networking skills to build Bayobab professional relationships 
• Effective oral and written communication skills
• Strong analytical, organisational and planning skills to execute commercial reports and inputs form Bayobab budgeting
• Relationship based-sales skills and strong customer focused approach 
• Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment
• Strong computer literacy

Other:

• Regional and international travel
• Ability to adapt to changing requirements of business and staff members

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Key Performance Areas:

Manager Finance Business Partner Messaging & VAS will be responsible to achieve the following objectives:

• End-2-End SMS and VAS account & relationship management with MTN Opcos, carrier partners, Bayobab commercial & Bayobab FinOps teams
• Liaise with Bayobab FinOps team on various Finance Operation related issues flagged by business / business partners and provide support where required 
• Interact with the Opco CFO’s and finance teams on various business finance related matters 
• Reviewing the financial clauses on all SMS and VAS Agreements with new SMS and VAS partners and assist in decision-making on whether to proceed with partnerships
• Review A2P/P2P/P2A & VAS prices and provide feedback for the PriceCom approval
• Review various business models proposed by business for new product launches, new partner engagements, business process change impacts etc. 
• Build budget and forecast with close coordination with Mobility team and Opco team  
• Provide SMS/VAS related financial information to business and Bayobab Finance Management at regular time period and any ad-hoc information to aid decision making
• Reviewing of business cases to launch new products and business models 
• Manage the monthly performance of actual revenue, profit/loss achieved against the approved monthly budgets and build an in depth understanding about business dynamics
• Support SM FP&A and Business Partner with quarterly reporting, Forecasting and business planning
• Provide robust financial analysis based on information extracted from Billing platform, Oracle Fusion to Bayobab Management team 
• Support Bayobab FinOps team where required with dispute resolution between Bayobab OPCOs and 3rd party Interconnect partners 
• Assist with ad hoc analysis, reports, information requested by Business, Audit, Tax etc.
• Continue to monitor Opco upsides against budget and build share with Bayobab Management
• Support various project implementation where required
• Explore and initiate various automation of regular reports prepared manually 
• Support process Improvement initiatives such as automation, standardization, documentation etc
• Attend various business review meetings and events where required  
• Monitor financial KPIs related to Interconnect business and provide feedback to senior management.

 Job Requirements:

Education:

• 4-year degree in Accounting/Finance/Economics 
• CA/ CPA/ ACCA or any other professional qualification (fully qualified)

Experience:

• 5+ years in relevant experience in relevant areas of the business 
• Hyperion reporting, FCCS and analysis experience is a must.
• Stakeholder management
• Strong business acumen and familiar with Billing systems 

Competencies:

• Critical Finance thinking
• Strategic thinker 
• Business / Finance acumen with commercial mindset
• Accounting standards, policies and procedures
• Demonstrated exceptional analytical, quantitative and financial modelling skills
• Global mindset, ideally with broad geographical and industry experience that brings cross cultural understanding and the ability to work across cultures
• Genuine interest and shows initiative in own professional development i.e. keeping up with best practices, digitalization 
• Exceptional presentation skills including Executive level presentations
• Strong decision maker
• Advanced Excel skills 
• Ability to work multiple priorities in parallel
• Ability to develop relationships and influence 
• People management
• Organizational Agility 
• Dealing with ambiguity and complexity

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Job Description
 
Mission/ Core purpose of the Job

• To provide key administrative support services to the Projects and Implementation departments and other technology divisions, where required.
• To ensure that project delivery is enabled by timeous receipting of Invoices, assisting positive relations with Procurement and Vendors by ensuring adherence to contractual terms and SLAs, and seamless project delivery through efficient financial administration and payable requirements.
• Ensure Vendor Management governance / Performance and provide business with derived insights and recommendations for improving key delivery metrics. Support the project rollout teams through the application of SLAs and OLAs on Vendors and support teams respectively. 
• To drive network implementation awareness of organisational requirements pertaining to compliance and identified business risks.

Responsibilities

• Context (Global influences, environmental / industry demands, organisational mission etc.)
• Highly pressurized, deadline-driven environment.
• Rapidly changing and developing technology environment.
• Ongoing research and knowledge acquisition.
• Participative environment, highly diverse and team-focused
• Key stakeholder, including vendor relationship interaction.
• Fast changing dynamics and flexible environment.
• Global and local market dynamics and development.
• Legal and regulated environment.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables
Strategic Planning:

• Develop a Vendor Governance Framework and align to established contract management framework(s), driving accountability across the delivery value chains. 
• Develop / align the contracts management and SLA management frameworks for vendors.
• Provide input and guidance to project delivery efficiency.
• Ensure alignment and acceptance of RACI across the value chain. 
• Implementing a company-wide approach to project support, managing vendors, receiving, and to ensure best practice methodologies are used within Network Implementation.
• Working under the constructs of MTN group in relation to the overall management of fixed assets in relation to asset receiving and advising thereof to the MTN SA teams.

Operational Planning:

• Manage the interface between Finance Administration for Network Implementation with Business Finance and Procurement.
• Align Network Implementation with the organisation financial policies and processes.
• Ensure the team has heightened focus on critical network impacting projects and apply relevant prioritization.
• Manage accurate high-quality reporting on a weekly and monthly basis for receiving, vendor management SLAs and asset receiving and tracking.
• Close management of network implementation risk register and POPI compliance.
• Monitor, communicate and promote awareness of business risks and compliance requirements.
• Continuously monitor Vendor SLAs and implement penalties where necessary. 
• Implement effective stakeholder engagements including being the first point of dispute resolution. 
• Track and manage assets within the warehouses and the associated asset receiving functions.
• Performance management of vendors, inputting performance metrics to procurement, risk, and project office.

Capacity building:

• Ensure the team has the appropriate skills and resources to meet planned business demand.
• Dimension team and individual staff members in accordance with industry best practice.
• Maintain optimal resource capacity for both FTE and contractors to ensure business continuity and knowledge retention.

Governance and Control:

• Strictly follow and ensure team compliance of relevant policies and procedures.
• Establish Governance framework for effective control of vendor management, logistics and receiving functions.
• Comply with existing business governance where required.
• Implement proper controls and processes to identify and minimise mistakes when receiving invoices.
• Ensure proper project controls are in place to manage financial and operational risks across the business.
• Ensure compliance with appropriate procurement policies and procedures.
• Compile, update and implement relevant policy, process, and procedure.
• Contribute, implement, and enforce key policies and processes to roll out the network rebuild and upgrade.
• Develop, update, and implement national and regional processes and procedures.

Budget

• Develop the strategic imperative of reducing costs and improving services for the associated areas of responsibility.
• Ensuring the affective payment of vendors in lieu of managed contracts and MTN provided purchase orders.  

Project Management 

• Drive the implementation, tracking, monitoring and compliance of Projects.
• Contract management in line with Procurement Policies.
• Ensure effective implementation of the integrated project management model. 
• Risk management.

Business Analysis

• Perform Business Analysis in line with the methodology and guidelines.
• Identify ways to fine tune policies, processes, and systems in line with changing work practices.
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Supervisory / Leadership / Managerial Complexity: 

• Recruit, develop and retain people with outstanding skills, qualifications, and growth potential.
• Cascade departmental KPAs and KPIs to subordinates.
• Coach, guide and motivate subordinates to exceed in their daily duties.
• Performance management and identification of training needs.
• Promote Employment Equity and Diversity.
• Build professionalism, loyalty, and commitment to the organization.
• Communicate actively and effectively resolving any potential conflicts that may arise.
• Living the MTN Brand, changing and influence employees’ behaviour.
• Display an understanding of the strategic nature of effective leadership in the organisation.

Qualifications
Job Requirements (Education, Experience and Competencies)
Education:

• 3-year degree/diploma in Contract and Supplier Management or equivalent (Supply Chain Management, Vendor Management, Financial management) or Law 
• Financial Management is an added advantage.
• Legal experience is an added advantage. 
• CIPS and / or IACCM experience is an added advantage.

Experience:

• 5 years experience in a supply chain or vendor management environment
• Process optimisation and contract management preferably within the telecommunications industry

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Job Description

• Strategically lead the growth and management of MTN’s ICT Partner Development and Sales ICT. Responsible for developing and executing strategies to build incremental revenue streams through recruiting and enabling key partners and alliances
• Implement a comprehensive strategy to drive exponential growth through partnerships across all segments, including Large Enterprise, Public Enterprise, and Small Medium Enterprise (SME).
• Identify and secure new partners, leading to increased market coverage and the introduction of new revenue streams.
• Ensure the alignment of regional operations with national strategies, optimise the partner ecosystem and lead the execution of go-to-market initiatives.
• Plays a critical part in expanding MTN’s market presence and enhancing its financial performance through strategic partner engagement.

Responsibilities
Strategy Development and Implementation

• Develop and lead the Enterprise Partnership Channel ecosystem and strategy, ensuring alignment with MTN’s national business objectives and overall growth targets.
• Identify alliances/partners which may be beneficial to EBU’s business operations based on the strategy.
• Engage with Strategy team to align on strategic partners (and partner strategies) that may play in EBU.
• Align closely with MTN group to leverage existing global partnerships and devise SA specific partnerships where necessary.
• Conduct in-depth analysis of market trends, customer needs, and competitive dynamics to inform strategic direction and identify growth opportunities.
• Drive the implementation of the strategy across all business segments, ensuring seamless integration with regional operations and support functions.
• Continuously assess and refine the strategy to respond to changing market conditions, technological advancements, and evolving business needs.

Partner and Alliance Development Leadership

• Manage the day-to-day operations of the partner development channel, ensuring alignment with strategic objectives and efficient execution across regions.
• Provide feedback through regular engagements with Head of Regions on Regional Enterprise performance and client account initiatives.
• Utilise regional and industry insights to collaborate with teams to tailor customer centric enterprise solutions.
• Collaborates with EBU sector heads to agree on highest priority clients and deals Identifies opportunities to improve existing processes, governs these processes and remove redundant steps within them.
• Coordinate end-to-end integration of partner offerings with EBU offerings to ensure the best can be offered to clients.
• Ensure new partners are onboarded timeously.
• Negotiate preferred deals with partners in collaboration with the Legal team.
• Connect with legal team to draft the best terms between EBU and partners based on the desired outcome of each partnership.
• Identify opportunities to monetize products/services from partnership ecosystem.
• Work closely with Product/Solution Managers to identify opportunities where alliances/partners can contribute to product strategies and vice versa.
• Work closely with ICT team to understand the latest offerings and where partnerships can be leveraged to support these.

Partner & Alliance  Performance Management

• Ensure regular tracking of partner performance with measurements and metrics
• Manage partners’ performance based on their identified KPIs
• Manage partnerships across their lifecycle to ensure profitability
• Ensure implementation of special projects, in this space, on a priority basis
• Review and update contracts with partners, periodically  to ensure that the arrangement is performing optimally
• Ensure that partnerships and partner offerings are scalable
• Manage revenues, costs and margins of partners
• Coordinate end-to-end integration of partner offerings with EBU offerings to ensure the best can be offered to clients
• Align with sales and support team to determine how key alliances/ partners can support sales and vice versa

Governance, Policies and Procedures

• Establish and enforce governance frameworks, policies, and procedures to ensure compliance with industry standards and MTN’s internal guidelines.
• Monitor and manage compliance within the partner development channel, mitigating risks and ensuring adherence to regulatory requirements.
• Implement industry best practices in partner management, ensuring the highest standards of operational excellence and partner satisfaction.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of project/ programme delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Ensure the successful management of Commercial Operations programme risks, the measurement thereof and poses corrective action where necessary
• Conduct regular reviews and audits to ensure adherence to governance policies.

Stakeholder Management

• Engage with Regional Enterprise Heads to understand their priorities and plans, support and guide their thinking through best practice advice and provide direct support in engaging priority regional accounts.
• Communicate effectively with EBU and external stakeholders to align expectations and objectives.
• Manage stakeholder expectations and address concerns promptly and effectively.
• Engage with the Legal, Finance, Marketing, Sales, ICT Product and Risk teams within MTN SA to understand the regulatory requirements to ensure alignment and support for the partner development strategy.

Budget, Cost Control & Reporting

• Manage, monitor and control the budgetary needs for Programmes/ Projects , in line with business objectives
• Review and submit reports for the Exec addressing periodic activity, budget compliance, feedback and key departmental results to facilitate decision making
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets
• Monitor costs and determine initiatives to increase efficiencies and optimise resources - maximise cost/benefit ratios
• Where relevant, ensure Vendor and IT costs are effectively managed

People & Culture Management

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the Enterprise  team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.

Qualifications

• Minimum of 4-year tertiary degree
• Post Grad in Business/ Commerce, Marketing, Sales or a related field
• MBA or masters is advantageous
• Fluent in English and language of country preferable
• Minimum of 7-10 years in a senior management role within the ICT, Telecommunications, or related technology-intensive industries
• At least 5 years of experience leading and managing teams, with a focus on developing high-performing, customer-centric teams.
• Work experience across diverse cultures and geographies is advantageous.
• Strong leadership skills and experience leading a team of sellers focusing on enterprise accounts.
• In depth knowledge of the Partnership ecosystem
• Good understanding of commercial partnership contracts

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Job Description

• The Engineer: FiberCo will form a part of a highly skilled group of technical and management experts who are responsible of the technical overview of the Bayobab fixed connectivity infrastructure as well as to support other business units with the utilization of the assets. He/she will provide support of operation and maintenance on Bayobab infrastructure network including dry and wet segment. 

Responsibilities
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Engineer: FiberCo will be accountable to achieve the following objectives:
• To implement, support and manage all transmission links and nodes (Huawei OTN, DWDM).
• Maintenance of telecommunications transmission systems/equipments, 
• transmission equipment test and installation and to be involve in commissioning of deployment on new project.
• recognition and response to network faults, isolation of trouble, and restoration of service within the given time frame. 
• Supervise the co-ordination of investigation / restoration work between the relevant parties, i.e., contractors, 3rd party providers, vendors, and internal staff.
• Support all capacity restoration in case of submarine or terrestrial cable cut. 
• To provide complex technical support, troubleshooting and fault resolution of Transmission core network.
• To review and plan for the schedule preventive and corrective maintenance work for all transmission equipment (DWDM, OTN, SDH and PDH).
• To manage the critical spare parts for all transmission equipments 
• To report, follow-up and provide onsite support for Network Management team for any moves/adds & changes faults for all aspects of telecommunications.
• Documentation of telecom procedures and processes.
• Responsible for performing any project acceptance and handover from ND.
• Troubleshooting skills for Lease Line circuits, loop testing.
• Troubleshoot, diagnose, and repair all transmission network issues and other related impairments escalated from other departments.
• Involved in the planning and development of new Projects.
• Monitor and Maintain the Transmission Network Infrastructure
• Dealing with network crises and emergencies at any time.
• Assist in executing technical changes to support operational guidelines
• Identify deficiencies in Operations processes and recommend and implement improvements.
• Fault Management, Reporting and Escalation.
• Ensure full customer satisfaction over the wholesale / solution delivery and support process
• Support the communication amongst members of cable and other consortiums challenges effectiveness of information management

Role Deliverables

• Deliver the best service support on Connectivity service. 
• Manage the restoration of links and capacity
• Optimized the transmission network to ensure network resiliency 
• Follow and manage submarine and terrestrial cable roll out 

Qualifications
Job Requirements (Education, Experience and Competencies) 

Education:

• Bachelor of Science in Electronics and Telecommunications Engineering or equivalent.
• Transmission certification 
• CCNA, CCNP or equivalent Associate and professional certification
• English, French (as advantage)

Experience:

• At least 5 years experiences in Telecommunications, with operational experience
• Additional certification and Trainings related to Transmission Technology.
• Strong Knowledge of a broad range of Telecommunications equipment.
• Familiar with the use of various test equipment, i.e. OSA, OTDR, VOA, Transmission Analysers, Optical power meters, etc.
• Strong knowledge with Transmission Equipments SDH/PDH/DWDM/OTN.
• Deep knowledge with transmission protocols, i.e. Gbe, FC, OTU1/2etc.
• Experience on OTN, WDM and SDH
• Experience on Huawei transmission equipment (OSN)
• Experience on Huawei IP equipment (NE40)
• Experience in multi-country network solutioning, International Carrier Business, Submarine Cable consortiums

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Responsibilities
Context (Global influences, environmental / industry demands, organisational mission etc.)
The General Manager must therefore ensure the successful delivery in context of:

• Rapidly changing ICT environment (technology, economic, regulatory, legal, customer expectations)
• Multi-national, multi-cultural, multi-Geographic footprint (MENA, WECA, SEAGHA regions) 
• Decentralised operating model
• Large diverse customer base (> 200m subscribers)  
• Ambition 2025 (leading digital platforms for Africa’s progress)

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Responsibilities:

 Brand Strategy Development and Execution:

• Contribute to the development of the overarching MTN Group brand strategy, ensuring it aligns with the company’s long-term business goals.
• Lead the execution and implementation of brand strategies across OpCos, ensuring a consistent and compelling brand image and identity across all touchpoints.

Operational Support and Consultancy:

• Provide expert consultancy to OpCos on their annual and quarterly marketing plans, ensuring they align with MTN’s business strategy and brand priorities.
• Work closely with OpCo CMOs and Brand Leads to refine and optimize local brand strategies that support global brand objectives.

Brand and Cycle Planning:

• Drive the brand and cycle planning processes, ensuring that brand activities are strategically timed and aligned with key business cycles.
• Develop and deploy frameworks that guide OpCos in aligning with key messaging and communication strategies, ensuring consistency and effectiveness.

 Campaign Leadership:

• Lead the development and implementation of campaign effectiveness approaches, ensuring that all marketing initiatives are customer-centric and deliver on both Return on Objectives (ROO) and Return on Investment (ROI).
• Champion pro-customer market positioning, ensuring MTN’s brand remains relevant and competitive in the diverse markets it serves.

Stakeholder Management:

• Report directly to the Executive: Group Marketing, providing strategic insights and updates on brand performance.
• Collaborate with senior management, including OpCo CMOs, Brand Leads, and divisional heads across Consumer, Business, Fintech, and Digital Services, to drive a unified brand vision.
• Interface with Group Management Services stakeholders to ensure brand initiatives are aligned with broader organizational objectives.

Key Performance Areas (KPAs): Core Responsibilities and Outputs

Strategy Development

• Brand Strategy Alignment: Contribute to the formulation and execution of the MTN Group brand strategy, ensuring alignment with overall Group objectives and priorities.
• Implementation Direction: Lead the effective implementation of the brand strategy across operating companies by providing clear direction, structured frameworks, and guidelines for OpCo Chief Marketing Officers.
• Standardization and Targets: Define minimum standards for implementation and recommend KPIs to measure performance across various marketing activities.
• Competitive Advantage: Enhance MTN's brand health measures and ensure strong pro-customer market positioning.
• Internal Alignment: Ensure strategic alignment with internal stakeholders, including HR, Procurement, BRM, and Corporate Affairs.

Staff Leadership and Management

• Team Leadership: Build and manage a high-performing team by providing leadership, clarity on roles, and setting individual goals and performance objectives.
• Talent Management: Oversee talent recruitment, training, and development, ensuring compliance with legislative guidelines and MTN's policies.
• Communication and Change Management: Maintain open communication channels and implement change management interventions as necessary.
• Performance Management: Set KPIs, provide regular feedback, and manage underperformance in accordance with HR policy.
• Knowledge Transfer: Develop and implement a training and knowledge transfer plan to enhance team skills.
• Cross-Functional Collaboration: Foster strong relationships with other working groups to support Group governance.

Governance

Strategic Meetings

• Meeting Facilitation: Lead strategic meetings, ensuring relevant participation and providing guidance and support in discussions.
• Transformation Initiatives: Drive enterprise-wide transformation initiatives, managing risk and gathering inputs from relevant stakeholders.
• Policy Development: Prepare proposals on change initiatives, SLAs, and procedures.
• Escalations
• Issue Resolution: Manage and resolve escalated issues that could impact time, scope, productivity, costs, or resources.

Tactical Management

• Project Management: Oversee all projects and initiatives, reviewing risks and dependencies, and making decisions on necessary tactical changes.
• Performance Monitoring
• Performance Review: Monitor alignment with MTN brand strategy, reviewing performance against KPIs and SLAs.
• Continuous Improvement: Identify opportunities for improvement and collaborate with OpCos to implement corrective actions.

Reporting

• Regular Reporting: Provide weekly and monthly reports to the Executive, highlighting significant deviations from performance metrics.
• Adhoc Reporting: Provide reports on specific projects as required.
• Budgets
• Budget Management: Develop and manage divisional and project budgets, optimizing 'non-working' costs according to the 'save to invest' approach.

Operational Delivery

Strategic Implementation

• Brand Architecture and Identity: Oversee the MTN Brand architecture, including the development of brand identity guidelines across categories, channels, and services.
• Messaging Frameworks: Lead the development and delivery of key messaging frameworks and pro-customer market positioning guidelines.
• Supplier Management: Define requirements for MTN Group marketing suppliers and contribute to the RFI and RFP processes.
• Integrated Planning: Engage stakeholders in integrated business planning, focusing on brand strategy design, ROI evaluation, and annual marketing plans.
• Trend Analysis: Conduct in-depth analysis of market, category, brand, and competitor trends to optimize brand and marketing plans.
• Intellectual Property Management: Provide guidance on intellectual property protection across operating companies.
• Internal Marketing Support: Support all MANCO internal marketing requirements.

Collaboration and Coordination

• Policy Integration: Collaborate with other Group Management Services divisional heads to develop and implement integrated GMS policies and strategies.
• Quality Assurance: Ensure collaboration with Quality Assurance and Internal Audit teams for periodic quality audits.
• Service Enhancement: Work with Group Management Services and OpCo leaders to refine services and develop standard templates and reports.
• Project Oversight: Provide oversight on enterprise-wide projects and initiatives.

Managerial and Supervisory Responsibilities

• Human Capital Management: Ensure the performance and development of the department’s human capital align with MTN brand values.
• Process Approval: Approve work processes before adoption by the team.
• Coaching and Mentoring: Mentor direct reports, enforcing compliance with standard processes and procedures.
• Succession Planning: Implement effective succession plans, ensuring team motivation and diversity management.
• Authority and Integrity: Maintain the authority, presence, and integrity to command respect from colleagues and external contacts.
• Advisory Role: Provide advisory support on governance and best practices in client experience management.

Qualifications
Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 4 year tertiary Business/Commercial/Marketing Degree
• MBA or Masters in relevant field of study 
• Chartered Marketer an advantage

Experience:

• Minimum of 5 - 8 years in senior management, with at least 5 years in strategic brand management.
• Experience in a Chief Marketing Officer or equivalent management/commercial role.
• Strong background in global/multinational enterprises, preferably in FMCG or telecommunications industries.
• Proven experience in multinational brand management, with an understanding of leading practices and trends.
• Experience in emerging markets, particularly in Pan Africa and/or Middle East multi-cultural environments, is highly advantageous.

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Responsibilities

MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Manager: Finance Digital must therefore ensure the successful delivery in context of:

• An expertise-based multicultural organisation 
• A dynamic and evolving field of Telecommunications
• Revolutionary workforce practices which are bringing together global labour markets
• Management of executive and local shareholder expectations across MTN and its Opcsos
• Achievement of top quartile operating efficiency and effectiveness through scale and common policies and processes
• Dynamic legal and regulatory environment
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Rapid horizontal and vertical expansion of MTN, in terms of size, products, customers and geographic distribution
• The Manager: Finance Digital will be accountable to achieve the following objectives:
• Participate and provide input in strategic meetings
• Request for relevant budget for internal projects and new initiatives
• Facilitate preparation of proposals on change initiatives, policies and procedures
• Prepare and manage budgets for digital projects and initiatives.
• Forecast financial performance and assess risks associated with digital investments
• Utilize advanced data analytics to provide insights into financial performance and digital initiatives.
• Generate detailed financial reports, graphs and dashboards, including Opco reporting for Revenue, Cost of Sales, Opex and Capex as required for monthly reporting.
• Establish performance measures and KPIs at various levels of the business (operations, products & markets, revenue, margins, profitability et
• Assist in the formulation of strategy, budget and planning activities for the business unit whilst ensuring alignment with Group. 
• Monitor and report on progress of budget, plans and forecasts for the business unit, including quarterly opco reports.
• Ensure all digital financial activities comply with relevant regulations and standards.
• Develop and implement risk management strategies for digital finance operations.
• Conduct regular audits and assessments to identify and mitigate risks.
• In collaboration with the respective Group functions develop and manage frameworks and guidelines for the Group Digital function with respect to  
• Contract Management 
• Legal Compliance 
• Finance Administration & Operations (POs, Billing, Invoice Management etc.)
• IT Infrastructure and Admin support 
• Manage intercompany agreements and flows
• Participate in vendor selection and vendor management activities 
• In line with agreed Group guidelines lead and manage all Contract Management activities with partners and vendors for the Digital Function  
• Coordinate with Group Legal team for relevant advice of Legal terms and conditions 
• Facilitate prompt query resolution through queries to the right department in Group (HR, Procurement, Legal Finance, Facilities & Admin, IT)  
• Support the teams in Group Digital with the required administrative support and information with regard to HR, Procurement, IT, Travel, Legal etc 
• Identification of ongoing process improvement/ Reengineering in line with a "Lean" Methodology to ensure continuous performance improvement across FinTech operations
• Manage functional support activities as requested by the Finance Senior Management 
• Request information and actions on behalf of the Finance Senior Management and ensure that these requests are fulfilled efficiently and effectively
• Coordinate and manager partner and vendor performance evaluations 
• Lead the development of commercial terms together with Group Digital product owners for go to market strategies (pricing, etc) and product value propositions
• Be up-to-date with all new Digital related technologies to assist with operations optimisation
• Drive Group standardisation  and automation of Digital operational processes and reporting.
• Design and facilitate group training on operational efficiencies based on Digital industry evolution 
• Create commercial business cases/models where required

Qualifications
Education:

• Minimum of 4 year tertiary degree (B.Sc. or a related discipline)
• CIMA or CA advantageous
• MBA or Masters (advantageous)

Experience:

• Manager track record of 5 years or more; with at least 3 years’ experience in Finance, Administration or Operations  
• Experience with an organization with High Digital Maturity or an organization that has been through the Digital Transformation journey will be advantageous 
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other Africa languages a plus

Competencies:

Functional Knowledge: 

• Financial Acumen 
• Business Consulting
• Administration and Operations 
• Information Management
• Project Planning and Control
• Quality Assurance

Skills

 

• Analytics and Interpretation
• Strategic Thinking 
• Organizational Agility 
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation 
• Financial and Numerical 
• Project Management
• People Management