Latest Job Openings at Discovery Limited

Key Purpose

• To oversee the effective operations within the Retentions environment and to further manage the retention rate as per business metrics (NTU reduction and lapse rate) and upselling on existing business. 
• Implement and execute a streamlined collection process to recover outstanding premiums and debts from third parties, customers, and service providers efficiently.

Areas of responsibility may include but not limited to

• Manage and lead the retentions team, including headcount calculations, budget and forecasts
• Manage all client and broker functions including inbound and outbound calls, e-mails in the retention’s teams
• Redesign and modify client retention operations to ensure proper business processes are efficient and measurable
• Identify process improvement opportunities and implement changes as needed within the client retention team to support business objectives
• Implement policies, procedures and best working practices to ensure compliance with Industry and regulatory requirements
• Reporting to various stakeholders (MANCO, EXCO, Lapse rate Forum) on business retained, potential losses, premium rejection, non-preferred clients, retention strategy and other projects
• Escalated query handling from various stakeholders
• Work allocation to the teams. Ensure optimization and capacity is considered
• People management (call quality audits, coaching etc.)
• Ensuring manual processes are in place, until system solutions are found with minimal risk  
• Design and drive retention strategy to achieve and exceed target set for lapses and NTU’s within personal lines and commercial businesses 
• Manage all people related matters within the teams and ensure that correct employees are recruited, developed and retained in order to meet the business needs
• Broker Relationships to be maintained. Regular meetings with Brokers to discuss leads, lapse ratios, NTU ratios and assist with a plan to improve business targets.
• Chair the monthly Lapse Rate Reduction Forum

Personal Attributes and Skills

• Strong customer serviced focused
• Excellent relationship building skills
• Excellent verbal and written communication skills with an ability to influence, convince and negotiate effectively
• Results orientated
• Good business judgement
• Conflict handling skills
• Systematic and organized with the ability to plan and prioritize effectively
• Resilient with an ability to work under pressure and adapt to change
• Strategic mindset
• Analytical and attentive to detail
• Financial acumen
• Report writing

Education and Experience

• Matric (Essential)
• Full FAIS (Short term insurance) qualification (Essential)            
• RE5 qualification (Essential)
• Class of Business (COB) (Essential)
• Continuous Professional Development (CPD) certificate (Essential)
• Minimum of 5 years’ experience in retention management and strategy in short term insurance (Essential)
• Minimum of 3 years’ people and leadership management (Essential)       
• Minimum of 3 years’ call centre analysis (Essential)
• Minimum of 3 years’ budget management (Essential)
• Minimum of 3 years’ contingency and business continuity (Essential)
• Minimum of 3 years formulating business unit strategies (Essential)

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Key purpose

• The successful candidate will be responsible for Analysis and reporting of Call Centre interactions through Speech Analytics tools within Discovery. Define and scope projects. Build, Analyse and deliver solutions in Nexidia.

Key Outputs

• The successful individual will be required to but not limited to the following key outputs:
• Build queries on Nexidia to drive analytics on call centre interactions
• Test query effectiveness.
• Build reports and dashboards on Nexidia to frame analysis of call centre interactionsDraw data from systems and do analysis on information retrievedAd hoc reporting on information retrieved and analysedCreate regular information reports to be presented to management.Daily/Weekly/Monthly reporting function

Personal attributes and skills

• The successful candidate will be required to display the key competencies:
• Structured call listening
• Using software for data analysis – Excel, SQL etc
• Communicating with senior stakeolders
• Facilitating meetings and workshops
• Analysis, Judgment and problem solving skills essential
• Planning and organisational skills must be well honed
• Must be able to control own work effort
• Tolerance of Stress
• Must be a Team player
• Strong Communication skills
• Must display tenacity and drive to accomplish tasks
• Must be able to work and manage deadlines
• Ability to Operate in a pressurised environment

Qualification & Experience

• Advanced Diploma in Data analytics
• Understanding of front-line contact centre operations
• Project management
• Use of call recordings and analytical tools
• Analytical methodologies – Six Sigma, Lean etc.
• Using raw MI to deliver business process and performance improvement.
• Tertiary qualification
• Stats / Maths / Computer Science Advantage
• BSC Computer Science / IT- Degree Advantage
• Proficient in Excel, SQL, Access and Powerpoint,
• Minimum 2 years work experience in similar role
• Experience with Speech analytics tools – advantageous.

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Key Purpose

• The main purpose of the Commodity specialist is to implement sourcing strategies for IT Software services that will drive the objectives of increased savings and inclusive procurement while adhering to governance and managing the objectives of the internal stakeholders.
• The specialist will effectively manage the assigned portfolio and departmental objectives.
• An important aspect of this role is optimizing cost efficiencies, supplier performance and supporting Discovery’s business plans. 

Areas of responsibility may include but not limited to

Strategic

• Support the Procurement Manager with developing and implementing commodity sourcing strategies based on existing and forecasted spend.
• Assist with optimising sourcing per category spend analysis and optimisation with a total cost of ownership approach.
• Participate on cross-functional teams to ensure that Discovery is leveraging spend and driving best value.
• Support internal customers for the sourcing of goods and services by following established and approved procurement policies and procedures in order to provide the lowest cost consistent with quality and service requirements while maintaining good supplier relations.
• Optimise procurement savings.
• Maintain effective working relationships with external customers and /or suppliers with a view to assess or improve the quality of the procurement and purchasing.
• Work with cross functional team with the aim to increase contract coverage and process efficiency.
• Assist with preparation of monthly reports for exco and recommend areas of improvement for the procurement division.

Administration

• Chairing daily, weekly or monthly procurement forums which review procurement requests for purchase orders, for the categories under management.
• Review planned orders, create requisitions for purchased items, capture new purchase orders and assign for approval.
• Facilitate interactions with suppliers and internal business stakeholders on a daily basis to resolve transactional issues and gather critical information (invoices, tracking info, tax docs etc.)
• Contract pricing validation for all purchase requests under category management.
• Request competitive quotes and proposals.
• Matching and receipting of orders for payment to ensure payments are made in required 30 days.
• Creating catalogues for service providers against which they can purchase items within the portfolio.

B-BBEE

• Engaging vendors that do not meet the minimum B-BBEE requirements to agree on a plan to improving their B-BBEE levels.
• Scanning the market to identify vendors that we could onboard to help us reach our shortfalls.
• Recommending vendors to take part in RFP and other sourcing processes.

Contract Management

• Work with internal business stakeholder to ensure 80% of spend with suppliers is under contract.
• Engaging with suppliers for contracts renewal prior to expiration.

Managed Spend under procurement

• Meeting with business areas to see how we can influence and increase spend within the areas.
• Discussing the procurement policy and process with the various business areas to use this as part of the compliance.

Savings

• Developing category strategies that will assist in reaching the required savings targets.
• Recording savings achieved into the relevant registers once approved and signed off by business areas.
• Meeting with vendors to see how we can reduce our overall costs and Total cost of ownership (TCO).

Supplier Relationship Management

• Conducting Quarterly Business Reviews (QBR) with strategic suppliers to identify changes in the environment that could impact on Discovery.
• Where suppliers are not meeting the required SLA’s to meet with vendors to provide a remedial plan on how to rectify this.

Reporting

• Development and generate monthly, weekly, ad-hoc reports for business units and Procurement Management Team

Personal Attributes and Skills

• Must be able to operate independently and under pressure
• Able to perform multiple concurrent tasks and responsibilities and to deal with changing priorities while maintaining personal effectiveness
• Strong negotiation skills at all levels
• Must have a strong understanding of contract management and risk mitigation
• Ability to communicate (orally and in writing) and be responsive to internal customer requirements
• Must be decisive and driven by deadlines
• Must be willing to challenge ideas and provide suggestions which are in the best interests of the company
• Ability to work collaboratively with internal customers and other procurement professionals
• Must exhibit sound interpersonal skills involving interfacing, coordinating and negotiating with internal customers and suppliers

Education and Experience

• Qualification in Supply Chain preferred, preferably CIPS accredited.
• 5 years procurement experience, with at least 2 years a commodity specialist
• Demonstrated experience in developing and implementing sourcing strategies which resulted in a world-class supply base that continually exceeded cost, quality, delivery and service objectives.

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Key purpose

This position is based in the KZN Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Flexicare telesales.

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Conduct Financial Needs Analysis
• Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills

The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
• PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose  

• Primarily handling Problem Incidents on the SNOW(Service Now) system raised by the Problem Management team (though may encompass other channels such as email or face to face interaction) by using knowledge of Discovery Health products, rules and systems to determine the validity of the reported issue.
• To facilitate this, the use and/or creation of ad hoc SQL / PLSQL reports to identify scope and risk of correctly reported problems is required.
• If issue is not a training issue or a known system function, then log this issue with the appropriate steam in the HBS / or even broader DHS team for correction with the BA/ Developer involved in the project/change. Impact analysis of said problem is also required.

Areas of responsibility may include but not limited to:  

• Problem analysis and investigation of reported problems using technical tools eg: SQL
• Clear up ambiguity regarding a problem by using in depth analysis 
• If required, revert to stakeholders if technical issues require business decisions to proceed and answer any queries from the development team.  
• Identify the cause of unexpected system errors and run the Impact analysis 
• Liaise directly with developers and development managers to arrive at solutions 
• Solution proposal

Personal Attributes and Skills

Behavioral skills

• Tenacity, Stress management, Persuasion, Client orientated, Analytical thinker

Technical Skills

• Analytical, Troubleshooting techniques, Business writing (reports) and presentations

Education and Experience

• Matric and/or relevant IT qualification
• Oracle SQL/PLSQL
• Product knowledge and understanding of the IT environment
• Minimum  3 years’ experience in an IT environment or Health Insurance Industry
• Understand SDLC process
• Technical knowledge of MS Office, CA (preferable) and Paradigm (preferable)

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Objectives of this role

• Ensure that staffing needs are being met with business objectives in mind
• Devise and implement sourcing strategies to build pipelines for potential applicants 
• Create and implement end-to-end hiring processes to ensure a positive experience for candidates
• Form close relationships with hiring managers to ensure clear expectations for candidates and interviewers
• Provide input to ensure that teams consist of diverse, qualified individuals

Responsibilities

• Coordinate with hiring managers to identify staffing needs and candidate selection criteria
• Source applicants through online channels, such as LinkedIn and other professional networks
• Assist with creating job descriptions and interview questions that reflect the requirements for each position
• Compile lists of most-suitable candidates by assessing their CVs, portfolios, and references
• Maintain records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders
• Real time reporting of recruitment activities and statuses
• Headhunting for scarce/hard-to-fill roles (cold calling)

Education and Experience

Required skills and qualifications

• Three to Five years of experience in a talent acquisition role
• Experience in full-cycle recruiting, using various interview techniques and evaluation methods
• Proficiency with social media, CV databases, and professional networks
• Experience in using LinkedIn Talent Solutions to proactively source candidates
• Proficiency in documenting processes and keeping up with industry trends
• Excellent interpersonal and communication skills
• Proficient in Microsoft Office (Word, PowerPoint and Excel)

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in human resources management or similar field
• Knowledge of applicant tracking systems

Personal Attributes and Skills

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver
• Manages Complexity
• Business Acumen
• Builds Networks

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Job Description

• The successful candidate will be expected to lead, manage and guide a team of  Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

• To lead, manage and guide a team of Telesales consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

• The successful candidate will be expected, but not limited to perform the following key outputs:
• Leading and managing a team of 10 – 12 telesales agents
• Performance Management, coaching and developing team.
• Drive staff to achieve required targets and is accountability for teams overall sales targets
• Assessment of consultants calls - QA.
• Assisting with interviews & Role plays.
• Dealing with elevated queries/problems.
• Managing the ongoing relationship between brokers.
• Ensuring continual communication between management and staff.
• Adhere to and enforce internal policies.
• Inspire, motivate and support team.
• Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive team culture

Qualification & Experience

• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential
• 3 years Team Leader/leadership experience – Non negotiable
• Proficient in English – essential (writing, reading, speaking)
• Bi-lingual – advantage (writing, reading, speaking)
• Computer literate - MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous

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Key Purpose:

To ensure that Area reaches or exceed all their deliverables and to ensure satisfaction on the part of DiscoveryCare with the service offered to them by optimising the area processes and functions.

Please note that internal candidates will be given preference.

Key Outputs:

The successful applicant will report to the Head of Discovery Care.

Job responsibilities include among others the following:

• Overseeing the success of the division by liaising with major stakeholders in the business.
• Building effective relationships to create strategies and translate these into effective deliverables to ensure successful execution thereof.
• Owning and chairing key forums with participants at an executive level.
• Constant interaction with highly strategic thinkers and relationship building on an executive business level.
• Developing strategic and operational plans to drive, lead, and represent all projects and key initiatives impacting the division.
• Provide direction for the division through actively communicating and being a visionary leader.
• Developing and generating appropriate reporting to business in respect of your division.
• Developing and implement annual business, strategic and implementation plans.
• Monitor the implementation of risk management strategies with the Division.
• Keeping abreast with legislative and industry changes and how this affects your business units.
• Analysing and problem solving by identifying key issues and relationships from a base of information.
• Constantly challenging and shaping the status quo.
• Effective decision-making by applying entrepreneurial knowledge and “out of the box” thinking and weighing up the risks involved.
• To manage direct reports and to ensure that they are guided, coached and mentored to effectively manage their own teams.
• To develop an operational strategy for the area based on the Strategic Risk Management strategy and to ensure that the operational strategy is effectively implemented and rolled out in the area.
• To set and manage the budgets of the area and to report monthly on variances.
• To identify areas where efficiencies can be created and to implement plans in order to optimise efficiencies in the area in order to deliver customers a great service and in order to meet all SLAs.
• To build and maintain relations with all DiscoveryCare stakeholders

Education and Experience:

• Relevant Tertiary Qualification – Business related Degree
• Nursing or Clinical Qualification
• Minimum 5- 7 years’ experience on a managerial level dealing with People Management / Strategy roll out/ Key Accounts / Relationship Building.
• Minimum 5 years’ experience within Discovery Health.
• Extensive exposure within the Discovery health environment.
• Proven track record of successful implementation of business process change projects
• 2 years’ experience with managing strategic relationships
• Minimum 1 year project management experience
• Solid experience in relationship building with key players
• Solid experience leading areas of 40+ employees
• Business presentation skills

Knowledge Required:

• Understanding of corporate organizations
• Understanding of Business Processes
• High level of understanding of relationship management
• Healthcare industry knowledge
• Understanding of data and statistics
• High level of computer literacy and MS Office:
  • Advanced Excel
  • MS Access (Intermediate)
  • MS PowerPoint
• Discovery Product knowledge
• High level of understanding of Discovery Health systems

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About (Data Science Lab)

The Group DS Lab is growing and positions are available. The lab applies predictive analytics, machine learning, big data and operations research skills, to run and to support key projects for the Group and for the individual Discovery business units. We work across clinical, wellness, financial, sales, operational, people and behavioural theme areas, using modern analytics tools on terabytes of structured and unstructured data within a big data architecture. We are also mandated to find opportunities to use new data sets and in areas not typically accustomed to using data science.  

Key Purpose

The Data Science Lab is a highly specialised and expanding team that tackles challenges in the health, life, and short-term insurance businesses, as well projects that cut across the whole of the Discovery Group. We are looking for individuals with 2-5 years of experience, for projects related to:

•  risk management through behavioural science and intervention (next best action) design 
• combining traditional data (eg: wearable device, web & app logs, health & life insurance claims) with novel data sources in new ways
• assisting with experimental design for product, rewards, marketing, communications, engagement etc
• advising partner markets on how to customise and deploy locally built models

They will have the opportunity to work with cutting edge technology and advanced techniques to see their models used in real business applications. The innovative work environment means there are opportunities to shape new projects with a focus on helping insurance customers to lead healthier lives.

Areas of responsibility may include but not limited to

• Identify and build appropriate models to predict risk, sales and savings
• Present data insights and model findings in a way that provides actionable insights for business stakeholders and senior executives
• Mining and visualising large structured and unstructured datasets throughout the businesses to inform product design, risk management, customer interaction strategies, etc.
• Following model implementations through to business adoption
• Monitoring model performance and using feedback for improvement
• Improving processes and data collections where opportunities arise
• Running scientific experiments to evaluate different models in a reproducible way
• Produce analytical work that is customer, business and staff focused

Personal Attributes and Skills  

• A creative and enthusiastic attitude to unearthing valuable insights and generating value for Discovery clients 
• Ability to balance multiple priorities and to step back and see how analytics work fits into the wider business context 
• Results driven, curious and able to work autonomously or within teams
• Good time and task management skills
• Ability to communicate results of analyses in a clear and effective manner
• Aligned to Discovery values and core purpose 

Education and Experience

• Master’s or PhD degree in either Data Science, Actuarial Science, Statistics, Operations Research, Computer Science or Applied Mathematics
• Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing 
• Demonstrable working experience in an analytics position, where the focus was on building and implementing machine learning models to solve business problems
• Experience accessing and analysing data using language/tools/databases such as Python, R, SQL, etc.
• Experience using Gradient Boosting Machines, Random Forests, Neural Networks or similar algorithms.
• Good knowledge of Microsoft Office tools.

Advantageous:

• Some experience in working with big disparate sets of data and exposure to big data tools
• The ideal candidate will possess a deep interest in the healthcare industry, particularly in leveraging behavioral science to promote disease management and prevention. Additionally, they should demonstrate a strong understanding of strategic risk management principles and their application across the healthcare value chain.

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Job Purpose

The monitoring specialist is required to complete high quality monitoring reviews from planning to reporting, to contribute to the implementation of the Group Compliance Monitoring methodology and processes, and to ensure that Discovery Limited and all legal entities are conducting business in accordance with relevant regulations and applicable codes of conduct.

Areas of responsibility

The successful candidate will be required, primarily, but not limited to:

• To contribute to the development of and be able to develop an effective annual compliance monitoring plan.
•  Execute the board-approved annual monitoring plan and conduct ad hoc monitoring when required.
  • Identify and analyse controls.
  • Identify potential areas of compliance vulnerability and risk.
  • Present the monitoring outcomes to business stakeholders.
  •  Provide independent compliance advisory services through the development of recommendations for improvements to controls and processes, which will ensure adherence to legislative requirements and mitigation of risks.
• Translate compliance monitoring outcomes on specific scope of work to non-compliance breaches and exposures.
• Ensure that statutory and legislative knowledge is always current.
•  Keep abreast with internal business context, standards, and goals.
• Contribute to the drafting and revision of company policies.
• Develop, encourage, and nurture collaborative relationships across area of specialisation.
• Display and encourage an appreciation for teamwork and inclusivity.
• Participate in planned activities that are appropriate for own development.

Education and Experience

• Degree in business related discipline; LLB, BCom, BA, Audit and/or certification in Compliance Management.
• 3-5 years’ experience in similar environment.
• Must be able to interpret and apply legislation to varying business environments within financial services.
• Attention to detail and must be able to analyse data and interpret results.
• Possess excellent communication skills and present concepts clearly and concisely.

Personal Attributes

• The successful candidate must have personal drive to achieve personal/organisational goals, possess excellent organisational skills to ensure that daily tasks are performed timely, and be able to adapt to short-term change quickly and calmly.

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Job Purpose

The Exchange Control Specialist is responsible for the oversight, development and maintenance of the Reporting System to the Financial Surveillance Department of the South African Reserve Bank (SARB) and is the custodian of all banking matters related to Exchange Controls including the monitoring of Exchange Controls.

Areas of responsibility may include but are not limited to

Reporting of Excon Transactions:

• Must have sufficient knowledge of the FinSurv Reporting System and reporting rules.
• Must have sufficient knowledge of the o FinSurv Reporting System validation rules.
• Must have sufficient knowledge of the BoP categories, BopCus and BopCard and how to apply the categories to transactions.
• Ensure any reporting errors are addressed and rectified to be submitted to SARB
• Ensure all transactional files are submitted and accepted error free by the SARB.
• Request customer files to be amended (where necessary) to comply with the Reporting Standards.
• Communicate with customers related to incomplete customer data in the customer files.

Exchange Control Related Issues

• Must have sufficient Exchange Control knowledge including the contents of the Currency and Exchange Manual for Authorised Dealers.
• Must have sufficient business knowledge to apply the Exchange Control Rules to transactions and provide advisory services to the business
• Submit applications to SARB where required
• Keep record of all applications submitted.
• Follow up with SARB regarding outstanding responses.
• SARB queries raised and inspections to be attended to.
  • R50,000 card transaction limits exceeded to be followed up with customers.
  • Cards to be locked with SARB instructions to be executed and customers to be informed based on information supplied by SARB.
  • Single Discretionary Allowance (SDA)exceptions.
  • Capital allowance exceptions.
  • Provide information requested by the SARB and attend to on-site and off-site inspections by the SARB.
• Verify the R50,000 exceptions monthly and advise customers of any transgressions.
• Monitor SDA and Capital allowance limits across all products.
• Supply advice to customers and Discovery staff related to Exchange Control issues.
• View and authorise corporate customer payments.
• Keep documentation of corporate customer transactions per transaction for a period of 5 years.
• Attend internal meetings, including product development meetings.
• Attend/arrange meetings with the SARB.

Reporting System and other System requirements:

• Must have access to TxStream, MS Office, Teams, Zoom, Internal Excon reports.
• Must have knowledge or be trained with functionalities of TxStream.
• System development specifications and requirements to be attended to.
• Create specifications for new reports required.
• Test new products to ensure correct reporting to the SARB.
• Test reporting to the SARB when required.

Assist the development teams of new products (e.g Forex) to ensure that the product complies with the Currency and Exchanges Manual for Authorised Dealers and that related transactions can be reported via the FinSurv Reporting as per the SARB requirements.

Add value to deliverables with excellent problem solving, idea generation and strategic thinking. Work closely with the wider Development team, Finance, Product Development and System Architects to optimize the best solution for the bank and group.

Personal Attributes and Skills

• Resourceful and tenacious.
• Self-motivated.
• Focused on driving results.
• Detail-oriented.
• Organised and process oriented; ability to multi-task and manage time effectively.
• Ability to convey complex data in a concise understandable manner and distil the key messages.
• Strong problem-solving skills.
• Ability to work effectively across varying levels of Management and multi-disciplinary teams.
• Good and clear written style.
• Strong verbal and written reporting skills.
• Quantitative/qualitative analytical skills.

Education and Experience

• B.Com Accounting (preferable) and Exchange Control experience in the South African market.
• At least 5 years of experience in relevant field.
• Retail banking experience.
• Strong track record of professional performance.
• Skilled in Microsoft products, particularly PowerPoint, Word, and Excel.

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Key Purpose

• The candidate will form part of the Product Development and Maintenance Team responsible for research, development, analysis, and review of the Vitality Drive International product offering.
• The role involves tailoring bespoke benefits for international carriers across industries, geographies, and regulatory environments throughout the phases of business case development, product conceptualisation all the way through to implementation, operationalization, and post-implementation management to achieve business objectives and targets of Vitality Drive International and the partner Insurer.
• The role will support and input into various streams across the product lifecycle including business development, legal, marketing and systems.

Areas of responsibility may include but are not limited to

The successful candidate will be responsible for, but not limited to, the following job functions:

• Execute international carrier strategy by innovating and leading delivery of benefits and features that meet the partner Insurer’s business objectives.
• Lead multiple concurrent large-sized projects from the phase of conceptualization through to implementation, operationalization, and post-implementation management.
• Act as a consultant in guiding and improving a partner Insurer’s new and existing product suite, features, growth, and engagement strategies.
• Maintain awareness of trends and innovations in telematics, behaviour change programs, customer experience, technology, gamification and short-term insurance.
• Collaborate with numerous stakeholders both internal (e.g. marketing, systems, graphics, data analysts, compliance, legal and usability specialists) and external to develop projects that are engaging and provide a memorable customer experience.
• Manage work priorities and ensure that work within each stream is completed on schedule, within budget and with a maximum ROI to the Insurer.
• Ensure that the system's solution is efficient, and that unnecessary build complexity doesn’t compromise short-term and long-term sustainability goals of the project.
• Contribute to formal and informal research to aid in the design and improvement of products and features.
• Build business case models to validate Shared Value Insurance and actuarial surplus unlocked through the Vitality Drive Program.
• Create presentation decks and specification documents for programs during the conceptualization phase. Develop unique data and program insights as input into experience review presentations presented to carriers periodically.
• Develop standardised reporting to track key metrics on large-scale initiatives for new and existing carriers.
• Present to various internal and external stakeholders to get buy-in and approval.
• Participate in feasibility, solutioning, and relevant forums to co-create project solutions.
• Approve system user specifications.
• Approve marketing content and user experience / member journeys to ensure they are in line with the project's strategic goals.
• Liaise with business leads (e.g. marketing, systems, project office, finance) to ensure their requirements are meet through a project’s strategic and functional objectives.
• Proactively monitor and manage a set of specified projects, innovating where necessary to ensure that they continue to engage program users and fulfill Insurer’s goals.
• Provide analytical perspective on program performance (in respect of benefit utilization, driver score experience, behavioural outcomes, digital engagement) relative to market-related assumptions to inform adequacy of product design and recommendations for review.
• Perform longitudinal, cross-sectional and segmentation analysis to support international partners in their strategies for campaigns, logistics, performance review.
• Develop actuarial/statistical models; and detailed business cases to aid in decision-making.
• Exercise financial prudence and keen business acumen in the pricing and review of products to ensure long-term sustainability of commercial arrangements and partner economics.
• Demonstrate value to Insurers with reference and in support of the Shared Value Insurance framework.
• Manage and maintain strategic relationships with international partners and stakeholders across the Group.

Technical Skills or Knowledge

• Modelling skills preferred
• Programming skills:

• SQL
• Microsoft Office (Excel, PowerPoint and Word) – advanced level of Excel

• Specific knowledge in the following areas:
  • Analytics
  • Statistics
  • Regulatory Frameworks
  • Short Term Industry
• Statistical knowledge
• Analytical capabilities
• Ability to simplify ambiguous information
• Strong written and verbal communication (including presentation skills)
• Leadership qualities
• Project and people management
• A passion for delivering results with a sense of urgency for rapid action
• Excellent time-management skills with the ability to prioritize deliverables and manage stakeholder expectations
• Comfortable adapting and responding to change
• Python - advantageous
• Google Analytics - advantageous

Education and Experience

Education:

• Matric (Essential)
• Honours degree in Actuarial Science and/or Mathematical Statistics
• CT subjects completed (Essential)
• TASSA qualification (advantageous)
• Nearly/newly qualified Actuary (advantageous)

 Minimum Experience:          

• At least 2 years’ experience in an actuarial role with exposure to some or all the following:
• Digital product development
• Project implementation
• Immersive customer interaction / focus groups,
• Product ownership
• Growth strategy formulation and implementation
• Business case modelling
• Data extraction, analysis, interpretation, creative interpretation layer
• At least 2 years’ Research and Development experience within Insurance industry (advantageous)                                                                                                           
• At least 2 years’ experience in short-term insurance (advantageous)