Jobs Opening at Fidelity Services Group

Overall Purpose of the Job:

• Taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Responsibilities:

• Giving advice to prospective customers of the various Umsuka products on offer.
• Addressing and resolving client queries promptly and satisfactorily.
• Ensuring that applications are Processed timeously.
• Ensuring that contracts are cleared and submitted in time for payments.
• Liaise with respective Fidelity branch contact persons for efficient issuing of loans to
• clients.
• Ensuring strict adherence to the requirements of the National Credit Act as well as the
• Consumer Protection Act and any other compliance related laws are maintained at all times.
• Assisting with market related issues for the company.
• Provide general customer service and assistance to Umsuka Wemali finance clients.

Experience and qualifications:

• Grade 12 or National Certificate in Customer Service
• Customer service / call centre experience
• Experience in credit lending environment would be an advantage

Skills & other attributes:

• Excellent interpersonal & teamwork skills
• Excellent time management skills and ability to multi-task and prioritise work
• Excellent communication and listening skills essential
• Ability to work in a fast paced and high stress environment
• Strong organisational and planning skills
• Self-Motivated
• Exercise Initiative
• Adaptability
• Customer service orientated
• Telephone Etiquette
• Bilingual

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Minimum qualifications and experience:

• Grade 12 or equivalent
• Excellent verbal and written communication
• Minimum of 2 years admin background
• Computer literate – MS Office
• Experience with Listener – advantageous

Main duties & Responsibilities: 

• Incumbent has to collect quotes for allocated area.
• Check that quotes are on Listener.
• Assign quotes to a technician.
• Prioritize calls to optimize travelling time for technicians.
• Schedule jobs efficiently according to capacity and geographic location (Servicing and Installations)
• Contact clients schedule appointment and confirm time (Including telephone technical bookings and control room booking sheet)
• Assist sales in booking technicians
• Voiding of Aged jobs and giving pipeline figures of installations
• Assisting JHB in sending job cards
• BNS and insurance reports
• Scheduling installations for CPT sales
• Ensure that all documents as received from OTC are handed to the Technical Manager for allocation to technicians. (Invoice stats to Technical Manager)
• Follow up on Top 20, Low Bat and Overactive list
• Resolve all queries related to scheduling immediately and escalate complications.
• Assist technicians, loading of radios and putting on test
• EHS Assistance
• Technical assistance to clients
• Follow up on all jobs with forward for scheduling the same day.
• Ensure department runs efficiently by assisting to relieve in the absence of a team member.
• Order, Issue and Control Stock / Stock Warehouse responsibilities – assist with stock take
• Assist in Technical invoicing
• Distribution of service and installation stock to Technicians.

General Admin

• Coordinate meetings as required
• Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department
• Maintain the Manager’s diary
• Maintain the Manager’s filing system
• Coordinate and book all operational travel & accommodation
• Compiling of reports: Weekly & Monthly
• Screen all documentation / correspondence for the Manager (except personal), prioritize it and obtain required information.
• Answer and screen all calls to the Manager

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Overall Purpose of the job: 

• Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises. Automation

Minimum qualifications and experience:

• Matric or equivalent
• Minimum of 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault finding experience

Job Requirements & Other Attributes:

• Valid code 08 driver’s licence essential
• Must be PSIRA registered (Grade C)
• Basic electronic understanding
• Knowledge of DSC/IDS/PARADOX Systems
• Do fault finding on existing equipment and be able to do servicing on said equipment.
• Able to work standby as and when required

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist storeman with stocktake
• Keep the company vehicle clean
• Submit petrol slips

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Overall Purpose of the job:

• The overall purpose of this position is to seek new tender business / projects through networks, forge and sustain good relations with clients by offering a complete end to end integrated risk mitigation solution.
• The incumbent’s role would be to design, cost, propose and present high level, complex integrated security solutions when tendering on all Group’s offering and when working on major projects.

Minimum qualifications and experience:

• Post Matric qualification or equivalent
• Senior Sales experience in security industry essential
• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car
• PSIRA grading for position – Grade B (Company Requirement)

Main duties & Responsibilities:

• Read and understand RFQ’s, BOQ’s and all Tender specifications/Project specifications
• Securing profitable new business.
• Addressing and resolving client's queries promptly and satisfactorily.
• Physically conducting site surveys for all security requirements
• Personally designing and costing the complete solution offering
• Preparing and presenting complex proposals.
• Ensuring that quotations/tenders are submitted timeously to clients. 
• Building and maintaining professional relationships with clients
• Planning, budgeting, co-ordinating and attending to client's requirements.
• Compiling and submitting weekly and monthly management reports.
• Acquiring thorough in-depth trade and competitor knowledge
• To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
• Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
• Ensure only approved equipment in accordance with company policies are sold

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Job Description

• The purpose of the position is to compile and manage the monthly billing of all services rendered by Fidelity Cash Solutions.  The billing needs to be compiled based on the various contractual agreements.  The billing is currently compiled across an array of systems of which you will be required to have extensive knowledge.

 Minimum Requirements:

• Minimum of 5 Years prior billing experience.
• Post matric qualifications in the relevant field.
• Extensive knowledge of excel (essential).
• General understanding of contracts and the interpretation thereof.
• Prior Cash Industry experience.
• Experience in database management.
• Experience in working in a team.

Key Performance Areas: (not totally inclusive)

• Preparation of the various billing files for invoicing.
• Correct application of the contractual agreement.
• Management of the current billing database.
• Attention to detail.
• Ensure that all tasks are performed on time.
• Ensure completeness and accuracy of all billing.
• Ability to report on the various product types.
• Ability to self-manage.
• Ability to assist and resolve queries relating to billing.

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Job Description

• The overall purpose of this position is to maintain the entire daily operation of the branch and to ensure all deposits has been verified in a balancing position and processed as per contractual agreement between the parties.

Minimum Requirements:

• Matric (Grade 12)
• Must be able to function in a stress full environment with daily challenges
• Excellent people management skills
• Excellent time management skills
• Previous Cash centre experience would be an advantage
• Must be able to deal on a professional level with clients

Key Performance Areas: (not totally inclusive):

• Management of Staff
• Queries relating to treasury and teller differences
• Feedback to clients and support department
• Adhering to policies and enforce procedures
• Mitigate Risk

Other personality attributes:

• Must be able to multi-task
• Must be willing to accept responsibility and accountability for all queries
• A hands-on person with exceptional time management skills
• Must be able to address and resolve any staff challenges which may arise.
• Position will require shift working (day or night)

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Requirement:

• PSIRA grade B/A renewed.
• Must reside in the Johannesburg area.
• Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to work their way around and understand when being taught how to use other software programs.
• Have at least 2 years Control Room environment experience actively working as an Operator.
• Good administrative skills.
• Security Experience – Observe, act and report.
• Excellent Observation and reporting skills
• Excellent English written and verbal communication skills.
• Contactable references.
• No criminal record (This will be verified)
• Reliable and sober habits.

Main duties & Responsibilities:

• Establish and sustain effective risk management.
• Establishment and maintenance of an effective information network to investigate prioritized crime threats. 
• Establish and sustain an effective risk management process in allocated micro work environment to identify and reduce crime enabling factors.

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Qualifications, experience and other competencies required:

• Age Preference – 50 years and older.
• Matric certificate with Grade A PSIRA Registration and Accreditation.
• At least 15 years’ experience in the Security Industry preferably in an Industrial industry, especially within the Petroleum/Chemical environment.
• At least 10 years’ managerial experience in an Operations Managerial position.
• Formal Management Training or relevant Tertiary Security qualifications.
• Computer literate, with proficiency in MS Word and Excel.
• Very analytical individual with excellent Problem-Solving Skills.
• Ability to manage and discipline staff.
• Strong Operational Planning, Leadership and Organisational Skills as well as good Interpersonal Communication and Client Liaison Skills are essential.
• Knowledge of ISO 45001 Quality Management and its requirements and ISO Standards.
• Great knowledge and experience in Organisational and Environmental Health and Safety, equivalent courses completed (SAMTRAC & Risk management, Environmental Health & Safety Management, etc.) will be an added advantage.
• Risk Audits/Risk Assessments, Implementation of client SOP’s.
• Must have above average Investigating skills and experience in conducting incident investigations and audits.
• Must be able to work under pressure and for extended hours as and when required.
• A Valid unendorsed driver license with own reliable transport and willing to use for business purposes.
• No criminal record or any pending cases.
• Contactable references.

Job Specification (Not totally inclusive):

• Must have knowledge of the following:
• Labour Relations Act.
• National Bargaining Council for the Private Security Sector.
• Basic Conditions of Employment Act.
• Psira
• FAMS (Firearm Management System)
• Fleet and Logistics
• National Key Point registered with all Firearms competencies (For Business Purposes)
• Sasol Site Specific knowledge and understanding. (This will be trained and mentored)
• Key Performance Indicators as per site requirements. (Good understanding of KPI’s)
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to Security Services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
• Auditing and verifying the access registers daily and generating exception reports.
• Drafting of security recommendations based on the assessment and report of findings to the client.
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client.
• General management and supervision of security staff and ensuring that all their queries are dealt with promptly.
• Submitting relevant monthly reports to the Client and Management.
• Assist in managing budgets as set out by the as per Fidelity Services Group.
• Attending regular meetings with the Client and Senior Management.
• Submit monthly security reports to the Client. (i.e. KPI feedback – Presentation)
• Ensure Training of Security Staff and Management - Client procedures and systems.
• Liaising daily with Senior Management to resolve operational matters.

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Job Description

• The above position is vacant in Robertville. The overall purpose of this position is to manage several Clients in covering the following key areas, client liaison, HR /IR matters, fleet management, expenses control, Investigations and to ensure the posting of Security officers, that all site security requirements are adhered to and that the Client’s needs are met.

Minimum Requirements

• Matric/Grade 12 Certificate or equivalent.
• PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport is required.
• At least 10 years’ experience in the security industry.
• Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
• Staff management experience is required.
• Computer literacy with expert knowledge of the complete Microsoft package.
• No criminal record or any pending cases.
• Sound planning, administration, interpersonal communication and client liaison skills are required.
• Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.
• Police or military background a plus
• 5 years + Security management experience
• Proven track record as a manager
• Well spoken.
• Strong investigation and report writing ability.
• Own transport
• Must have Estates background

Key Performance Areas: (not totally inclusive):

• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
• Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client
• Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
• General management and supervision of security staff to ensure that required performance is met at all times
• Dealing with all required administration matters
• Liaising daily with management on various operational issues
• Liaising daily with Regional Management on various Operational matters.
• Ensuring that all HR related queries are dealt with promptly.
• Formulate disciplinary actions - Strong HR/IR Skills.
• Ensuring the timeous submission of reports to both client and to the Regional Office.
• Submitting relevant weekly / monthly incident and general reports to Management.
• Investigating incidents and reporting on such.
• Pro-active planning on various sites and clients.
• Must have sound knowledge of the ISO 9001:2008 Management System.

Other personality attributes:

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

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Key Performance Areas :(Not totally inclusive):

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between Fidelity Security Services Group and the client with regards to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff always maintains required performance.
• Dealing with all required administration matters.
• Liaising daily with Branch management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by management.

Skills required:

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 3 years’ experience in the security industry.
• Operational Management experience.
• Retail experience would be advantageous.
• Working knowledge of ISO 9001:2008 quality management and its requirements.
• People management experience.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
• Must be firearm competent
• Computer literacy on Microsoft Programs.
• Own reliable transport.