Jobs Available at OneCart

Duties and Responsibilities :

• Ensure ongoing collaboration with order success agents to ensure effective processes are in place and in line with corporate processes and goals.
• Meet/exceed performance expectations and goals for your allocated regions.
• Consistently be attentive to real-time queries and act when needed.
• Resolve queries across various platforms efficiently and effectively
• Ensure collaboration with order success team and monitor issues that may have a direct impact on the business KPI’s and goals.
• Create an exceptional, personalized service experience for users.
• Provide positive, fast, and complete support resolutions to users via various access channels.
• High-energy and self-reliant.
• Provide support to customers with efficiency and urgency.
• Identify common trends within support interactions and escalate appropriately.
• Ability to quickly identify and resolve customer inquiries.
• Act with the customer in mind and advocate for the user community.
• Communicate effectively and exercise sound judgement when interacting with customers.
• Fraud detection/reduction (coupon abuse, incentive abuse, suspicious purchasing behaviour etc).
• Ticket resolution 1st time around/Answering directed phone calls /Responding to customer email communication
• Responding to customer social media posts/DM’s/Facebook messenger/LinkedIn messages

Requirements:

• Customer service experience (1+ years).
• Higher Certificate/Grade 12
• College degree in a related field, preferred.
• Proficient computer skills including Microsoft Outlook, Word, and Excel or equivalent Google products.
• Must be shift flexible including one weekend day

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Duties and Responsibilities :

• Helping customers make the best possible purchases by providing advice, guidance, and
• excellent customer service.
• Supporting customers by fulfilling placed orders and making payments in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions given by the customer are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.
• Consistently manage own priorities to achieve all deliverables.
• Follow any lawful and reasonable instructions from your supervisor.
• Act as part of the team and always assist other members of the team in achieving common goals.
• Consistently live and be an example of the Company's values

Job Requirements:

• Matric 
• Must be based in the area or closer 
• Must be Fluent in English 
• Must be able to type in full sentences