Jobs Available at DHL

In this Ocean Freight Export Controller position

•  You will arrange booking based on customer requirements with various nominated third parties to ensure customer needs are met.
• You will process customer documentation within a required timeframe in accordance with third party and local requirements i.e., customs, shipping lines.
• You will co-ordinate movement of cargo- within required/stipulated time frame in order to meet customer needs.
• You will manage and monitor all parties within the supply chain as well as develop and maintain relationships with suppliers and customers.
• You will support Operations Supervisor with the implementation of new/change systems, directives, and distribution of information to staff.
• You will book shipment with shipping line/co-loader based on customer SLI and register shipment on internal system.
• You will arrange customs clearance based on customer documentation and arrange collection/packing of customer cargo.
• You will supply shipping line with bill of lading instructions and produce cargo dues through portent.
• You will send SOB/Pre alert to customer/destination offices.
• You will invoice shipment based on estimate or rate agreements and supply estimates on customer request.
• You will produce thorough and accurate documentation ensuring customer satisfaction and compliance to regulations.
• You will participate within the department with regards to industry or regulation changes.
• You will know and adhere to Customs rules and regulations, Country rules and regulations both local and destination.
• You will know the Hazardous Process.

 Now, here’s what we need from you

• 5 years’ related working experience in OFR in a freight forwarding environment.
• Must have a matric
• Tertiary Education including diploma is an advantage
• Regulations knowledge – SARS, road transport
• Cargowise experience
• Good communication skills both written and spoken

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In this Field Sales Executive position

• You will develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will respond to customer enquiries/complaints.
• You will manage a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• You will seek and prospects for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum.
• You will plan and manage medium to large - sized Business Customers.
• You will build rapport and trust with customers by being informed about customer’s business and the market.
• You will recommend solutions based on customer needs by using industry knowledge.
• You will be responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain.
• You will use networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations.
• You will highlight to Sales Manager on observations of market dynamics for example competitors’ behavioural patterns.
• You will maintain and support interdepartmental relationships.
• You will collaborate with colleagues across the organization to achieve shared goals.
• You will develops sales plan/strategy/activities to achieve target budgets.
• You will be responsible for conducting high quality presentation of the entire range of standardized products to customers.
• You will develop target lists of new business and continuously review and update.
• You will establish and present customized offers to customers.
• You will negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will prepare and realize planned sales calls.
• You will be responsible for product targets and for budgeted growth in new and additional business.
• You will secure/collect all necessary information to assess credit worthiness of potential customer.
• You will support receivables functions.
• You will ensure Customer commitments are clearly communicated to respective operations – clear business set up process.
• You will report activities, quotes, sales calls, and other information through CRM.
• You will perform roles and responsibilities in compliance with Company Policies, Procedures and Instructions.

 Now, here’s what we need from you

• 3-5 years’ experience or more within the transport, logistics or freight forwarding industry (or similar service industry)
• Experience in Freight Forwarding and Customs Clearing sales environment with proven record advantageous.
• Relevant business degree

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Key Tasks

• Define in agreement with the Country Manager(s) the local HR strategy (long and short term) and policies within overall regional / Global business context, in terms of recruiting, organizational development, training, compensation & benefits, industrial relations.
• Maintain relationships and share experiences with other DHL functions, regional/Global HR, to achieve compatibility in organization design and effective interface with other functions.
• Oversee selection of key staff, succession planning and management development of executive as well as non-executives, optimizing on opportunities to upgrade continuously talent, coaching and advising local managers to maximize employee’s performance and potential.
• Advise, influence and support managers in defining and implementing plans related to talent management.
• Implement and adapt at country level C&B policies, in line with Global/Regional guidelines which are competitive in the market and encourage employee commitment to Hillebrand Gori.
• Together with the Country Manager(s) and the respective line/staff managers, determine the organization structures, roles, critical success factors and goals for each line/staff functions.
• Together with the Country Manager(s) and the respective line/staff managers, define the organizational development of the company and the skills needed to reach the business targets within the medium term plan, and the relative training plan to cover the gaps discovered (if any).
• Advise, influence and support the managers in any re-engineering process within the country organization, which contribute to increase productivity and effectiveness.
• Advise country management in all human resources related questions/issues.
• Advise, influence and support managers in the effective use of the country labor laws/contracts and the collective agreements.
• Advise, influence and support the managers in any disciplinary process to be used within their employees in line with the local legal framework.
• Deal with employees individual issues on exception basis as their direct managers are their primary interface.
• Implement and monitor health & safety plans to prevent employees from injuries and protect health in line with country legal requirements and good practice.
• Ensure the provision of an efficient and timely personnel and payroll administration services, in compliance with the country labor laws/contracts and any collective agreements.
• Communicate the activities and status of the HR department among the other departments.
• Participate in cross-functional business aspects to ensure that cohesive joint decision-making processes exist at country level
• Advise, influence and support managers in the definition of the optimal qualitative and quantitative staffing in the short and long term, in order to contribute to the area business objectives
• Encourage and develop the culture behavior and values of Hillebrand Gori.
• Ensure attraction of outstanding people capable of making significant contributions to Hillebrand Gori’s success, taking into account the future needs of the company, in line with Global HR guidelines.
• Maintain regular relationships with authorities and unions.
• Manage local industrial relations activities and enhance effective relations with trade unions and works council.
• Strictly follow the country labor laws/contracts and the collective agreements.
• Represent Hillebrand Gori in professional associations in area of responsibility.
• Identify, negotiate, approve and control the quality of relevant consultants (lawyers, head-hunters, training consultants, market data providers)
• Implement and monitor HR policies, standards and processes ensuring HR best practices and alignment to Global guidelines and the country labor and fiscal laws.
• Prepare and monitor local HR budget; manage all relevant costs and expenses of the local HR Dept. within the allocated budget.
• Prepare and monitor on a monthly basis the personnel costs and the relative FTE data evolution, comparing them with the budget and the forecasts, analyzing any gaps discovered and proposing the appropriate solutions to cover the gaps discovered.
• Propose any effective solutions to increase company productivity with particular regard for example to working hours shifts to reduce overtime, use the most effective country employment agreement to hire people, control and manage illness rate, use the vacation days, travel & living expenses, company car, mobile phone, other benefits, etc.
• Provide “internal climate” process defining, implementing and managing specific “Employees Opinion Survey” process (including giving feedback process) and defining specific action plan needed for any areas of improvements discovered.
• Ensure the accuracy of the data of the monthly employees’ wages in line with the employment agreements, the country labor and fiscal laws and the collective agreements.
• Ensure the accuracy and punctuality of the monthly payment to the employees of their salaries, to the national social security systems and the national pension scheme.

Stakeholders

• Communicate and influence senior business leaders outside of own job area to accept practices and approaches
• Develop strong, trusting relationships with senior business leaders across DHL
• Cooperate with and coordinate 3rd parties e.g. external service providers
• May lead negotiations

Management Responsibility

• Develop and maintain a motivated HR team of competent managers and staff
• Evaluate the HR staff performances of his/her direct reports and ensure that the same is done for the other members of the HR team.

Skills

• Presentation skills (very good)
• Facilitation and training skills (very good)
• Analyzing skills and analytical thinking
• Negotiation skills
• Project management skills
• Software skills (Word, advanced Excel, PowerPoint, etc.)
• Communication skills, spoken and written (English and local language)
• Minimum 10 years of relevant HR experience with at least 5 years in a senior management role
• Mastery of technical HR competencies in change management, recruitment, C&B, training and employee relations
• University bachelor degree in a business discipline or relevant education and work experience preferably in Logistics sector, ideally experience in BWS forwarding
• Professional HR qualification (preferred)
• Customer (satisfaction) orientation (internal)
• Conceptual thinking, but strong action and results oriented
• Pragmatic approach and bottom line results oriented
• Deliver short term result in a long term perspective
• Think globally and act locally
• Continuous improvement and speed & simplicity mind set
• Positive ; persuasiveness
• Social competence
• Mature and balanced
• Budgeting and cost control skills; personnel analyses