Jobs at Teraco

OBJECTIVES

Main function of the Job 

• Monitoring and maintenance of all Data Centre critical infrastructure
• Performing planned / preventative / predictive maintenance of all infrastructure
• Fault detection of critical infrastructure
• Switching and isolation of MV and LV equipment
• Installing and commissioning of new plant
• Daily walk arounds and inspections of electrical and mechanical systems and equipment
• Wiring of electrical control panels
• Offering technical support at Data Centre by performing system/network installation, configuration, and troubleshooting in order to ensure optimum operations.
• Carrying out preventative maintenance of data center equipment and devices.
• Monitoring system processes to ensure smooth operations.
• Evaluating heating and cooling systems to ensure they are operational and can meet equipment temperature conditions.
• Comply to working methods ensuring that all client SLA and MSA’s are achieved
• Monitor customer network servers and storage systems to ensure uptime and efficient resolution of issues

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Health & Safety monitoring and corrective action to meet statutory compliance and company’s objective of zero tolerance to unsafe work practices

Requirements

Skill Requirements

• Good technical abilities
• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical process in a simple to way to non-technical staff is a requirement for successful data technicians
• Data Technicians often develop standard operating procedures and manuals for the networks they are in charge of
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

Qualifications and Experience

• Qualified Electrician
• A minimum of 2 years post qualification experience
• Relevant data centre experience preferable
• Good knowledge on Data Centre environments and critical infrastructure systems preferable

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OBJECTIVES 

MAIN FUNCTIONS OF THE JOB

• Full installation & Decommissioning of communication cables in line with customer requirements (CAT5e, CAT6 and Fibre). This will include; installing, testing and labelling new cables, uploading test results and documenting cable routes within stipulated SLA turn around times
• Testing and troubleshooting cabling issues which will include CAT6, Singlemode & Multimode fibre cabling with appropriate testing instruments, i.e. OTDR, Power Meter, Light Source, Copper & Coax testers, etc
• Basic network understanding and troubleshooting methods, Loopback testing on copper, fibre, SFP’s, etc
• Power Distribution Unit (In Rack PDU) configuration, physical installation, firmware updates and fault finding.
• Executing Remote Hands requests on behalf of clients, where the requirement will be to reboot servers, patching, labelling, auditing and Tape / Media swaps
• Knowledge with working in the Wireless and PTP space. This will include the use of doing media conversion from fibre to copper and vice versa.
• Comply to working methods ensuring all SLA and MSA’s are achieved
• Maintaining good working methods to ensure uptime of 99.99% of data cabling infrastructure
• Run all scheduled jobs as instructed by the Infrastructure Supervisor / Data Centre Manager
• Conduct administrative tasks to ensure efficient and organized data centre systems
• Ensure work operations are carried out in an efficient and timely manner.
• Where necessary liaise with other support staff to ensure uptime maximization and delivery of high-quality services.          

Compliance

• Maintain compliance in accordance to all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice

Critical System Management

• Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
• Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines

SKILLS REQUIREMENT       

• Good technical abilities
• Effective communication skills, active listener – ability to understand requirements
• Proactive problem solver, perform rapid and accurate assessments
• Ability to work independently, as well as being a positive team player
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience
• Responsible for continued learning and self-development
• Quick response to potentially critical situations
• Trouble shoot systems and components to identify root causes of failures
• Implement corrective actions promptly to mitigate the negative effects of system changes
• Good Microsoft Office skills

 QUALIFICATIONS AND EXPERIENCE

• Minimum 3 years relevant cabling experience required
• 5 years preferable
• Good knowledge on Data Centre Environments preferable
• Networking experience advantageous
• Cabling and or Product certification required