Jobs at RCL Foods

RCL FOODS expects the suitable incumbent to provide tactical and operational management, supervision and support to the area sales team, immediately solve all operational, logistical and customer-related problems within the ambit of responsibility and Identify and implement innovations, particularly those that will increase market share and the number and range of products being introduced into customers.

The role will be based in Eastern Cape (Mthatha) and report to the Regional Sales Manager.

Minimum Requirements    

• Degree in Management, Business Administration and/or Marketing.
• Valid Code EB drivers license.
• 3 to 5 years' experience in a marketing and sales function that includes coordinating sales teams and managing complex and/or significant customer relationships.

Duties & Responsibilities    
Sales Management:

• Develop and execute the area sales strategy as aligned to the regional strategy.
• Generate leads regarding prospective contract opportunities and, together with the Regional Sales Manager, drive deal closure.
• Drive the area contribution to strategic and operational target achievement.
• Contribute to accurate area sales (volume and product) forecasting and ensure alignment to and input into the regional and national planning processes.
• Track area competitor activity and performance.
• Develop, implement and manage area marketing objectives.
• Drive horizontal and vertical growth opportunities.
• Constantly analyse statistics regarding the number of sales made in a given time period, the resulting profits, and the need for new clients and products.
• Coordinate sales team promotional activities across the area.

Customer Relationship Management:

• Maintain and expand the customer base by building and maintaining good relationships with key customers and recognising new customer opportunities.
• Understand key customers’ operations and strategies as well as their requirements and trends.
• Gather area market intelligence on national accounts and key regional accounts.
• Manage and coordinate area resources in line with customer plans in order to achieve strategic objectives (call planners etc).
• Ensure the customer service policy is rigidly implemented and maintained.
• Resolve escalated customer queries and issues professionally and in the best interest of all parties.

Supply Chain and Distribution Management:

• Address area stock availability issues with depots.
• Oversee the area order taking process.

Budget Management:

• Drive the achievement of the area sales budgets in terms of volume.
• Control area sales costs.

Area Team Management:

• Ensure the sales team creates demand pull.
• Plan and schedule team training and monitor impact on performance.
• Organise and direct the area team towards the achievement of its targets and together with the team, identify sales goals, create and implement strategies, and evaluate performance.
• Accomplish area sales goals by orienting, instructing, assigning, scheduling, counselling and disciplining staff.
• Address the job expectations of staff.
• Plan, supervise, evaluate job contributions and provide regular feedback.
• Manage staff leave and general time management issues in line with organisational deliverables and standards.
• Ensure the accurate recording and maintenance of all employee information.
• Manage delivery against talent management action plans.
• Clarify roles and responsibilities for subordinates.
• Complete skills and competency matrices for all subordinates.
• Formulate/update job profiles for all subordinate jobs.
• Coach and mentor subordinates and potential successors.
• Develop and drive the training strategy.
• Develop and drive progression and career paths for subordinates.

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Job Description    

At RCL FOODS we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often!

RCL FOODS is seeking to employ an experienced Sales Representative (Sunbake) to join our Baking Division. The role will report into the Divisional Sales Manager and will be based in Stilfontein.

RCL FOODS expects the suitable incumbent to serve customers by selling products and meeting customer needs.

Minimum Requirements    

• Matric with a Degree in Sales or Management or equivalent will be an added advantage.
• Valid EB driver’s license (Code 8).
• Minimum of 3 years’ experience in sales.
• Computer literacy (MS Office, Excel, SAP).

Knowledge:

• Business unit processes.
• Employment and labour legislation.
• Customer & personnel services.
• Sales & marketing.

Duties & Responsibilities    

• Set Sales budgets volumes monthly will be achieved:
• Monthly action plans to be provided and implementation of a minimum of 4 displays per month.
• Compile monthly action plans to achieve targets by customer.
• A set route list will be followed weekly.
• Distribute and share sales information, sales statistics, etc, weekly.

Promotions:

• Implement promotional plan to achieve volumes.
• Manage promotions.

Monthly Actions:

• To achieve or exceed the monthly sales budgets.
• To demonstrate and promote the sales of bread.

Objectives and Key Tasks:

• To Develop a regular calling cycle with all traders in the area and continually canvass for new business.
• Continually ensure correct merchandising and otherwise promote the display of all company products in all outlets, using all displays material.
• To identify opportunities to increase sales via existing customers and obtaining new customers in conjunction with or without the agents and sales staff.
• To maximize sales and grow our market share.
• To establish and maintain excellent customer service levels.
• Reports (Weekly)
• Sales activity.
• Opposition activity.
• Achievements.
• Your sales volumes versus budget.
• Points of interest & issues.

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Job Description    

• To manage a team of credit staff, ensuring that timing, risks, issues and resource requirements are prioritized 
• To ensure the execution of credit management processes and transactions and ensure the capabilities within the team; with special emphasis on coaching and mentoring staff on the execution of critical

Minimum Requirements    

• Minimum Matric
• Credit Management 4
• Diploma or Degree will advantageous
• At least 5 years’ experience in a credit and logistics environment
• FMCG experience specific to Retail Customers – Shoprite & OK Foods

Duties & Responsibilities    
Credit Management

• Ensure the credit controller distributes and customers receive statements, invoices or POD’s on time, to enable
• Check and release all discounts and rebates prepared by the Credit Controller before the close of month-end.
• Review stock tolerance journals and statements, where
• Ensure that credit notes are billed correctly to appropriate customer
• Release orders in the system once customer has been vetted daily
• Compliance with Business Process in order to have no Audit findings.

Customer Administration

• Review compliance with credit limits and possible non-conformances prior to credit limits being exceeded
• Review and action all transactions on 60 days
• Cash Forecast – 2 x weekly accurate forecasting per each customer account, daily Cash flow confirmed, daily Actuals balancing back to bank statement.

Claim Processing

• Authorize valid deals on the prepared pricing cover sheet and submit to claims department for
• Ensure that invalid claims are directed to the pricing department for further
• Ensure that pricing claims and credits have been
• Ensure all rebate claims are allocated to the correct principals within the SAP system and that all claims are accompanied by tax invoice numbers and the VAT number.

Returns Management

• Ensure that action is taken on reports of returns or damaged stock and that copies of the claims are obtained from the
• Communicate within the department if any credit has been passed to the

Invoicing

• Ensure that all branch and direct delivering invoices are paid
• Ensure that all invoices have valid proof of delivery adhering to customer specifications.
• Ensure that queries regarding unpaid invoices are followed up and attended to promptly.

Payment Processing

• Ensure that remittance is received from customers by the due date and ensure that payment is correctly allocated to customer
• Ensure that invoices or credit notes charged to incorrect accounts are corrected by journal entry to balance customer

Information and Data Management

• Ensure team members accurately and regularly capture data into the SAP system to enable access to reliable
• Share with and report relevant data, information and trends to management teams to facilitate reliable business decision-making.

Team Supervision

• Lead subordinates towards meeting strategy and targets through regular communication and utilization of full organizational talent management tool
• Conduct performance appraisals and supervise team succession and resource planning.
• Provide and schedule training based on team members’ development requirements and
• Coach and support team members where necessary to achieve
• Manage the employee relations climate and ensure corrective action is taken where required in line with relevant legislation and company
• Build a high energy team to deliver accurate financial reporting and a culture of corporate governance
• Manage the activities of the team and ensure internal customer service requirements are
• Manage leave and general time management issues in line with organizational deliverables.

KPI’s

• Accuracy of credit processing
• Standing of customer credit
• Account reconciliation and payment according to terms and agreed pricing conditions
• Days outstanding
• Overdue payments
• Cash collection levels
• Query resolution