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OneCart is South Africa's premier on-demand smart technology platform that connects multiple retailers to the consumer on one platform. The retailers displayed are based on the consumers geographical location, and the platform allows customers to shop for household items such as groceries and fast moving consumer goods, from multiple national retailer...
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Job purpose
To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organising
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
Working conditions
- Working conditions cover various circumstances from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.
- Dress Code, the company prides itself in presenting a professional and respectable image to our clients
- As ambassadors of the company, employees are required to be dressed appropriately and presentable and ensure a professional appearance.
go to method of application »
Job purpose
To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organising
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
Working conditions
- Working conditions cover various circumstances from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.
- Dress Code, the company prides itself in presenting a professional and respectable image to our clients
- As ambassadors of the company, employees are required to be dressed appropriately and presentable and ensure a professional appearance.
go to method of application »
Operational Management of Stores
- Ensure that the field operations run efficiently and effectively in line with Company and Client standards
- To own efficiency and quality metrics as set by HOD and National Operations Manager.
- To engage with and support several departments, ie. Finance, IT, HR etc., to ensure field operations efficiency
- Help to drive regional growth through launching new coverage areas and shopper acquisition.
- Support the National Operations Managers on special projects for continued operating efficiency and growth.
- This position will work with internal and external stakeholders to address issues and concerns and continually look for ways to improve the processes and systems to create operational efficiencies.
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset
- Provide an operational perspective to teams at HQ, including Logistics and Community Operations, to ensure best practices and protocols.
- Ensure operational activities remain on time and within agreed deadlines
- Manage the customer experience for Dash and/or Marketplace
- Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures, and complying with our client's legal regulations and protocols.
- To maintain good relationships with external and internal customers and handle customer complaints according to OneCart procedures.
- Promote interdepartmental and regional cooperation.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
- Demonstrate abilities to anticipate and manage change.
Management of Supervisors, Shoppers and Drivers
- To lead and manage a team of Supervisors, Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Daily management of Supervisors, Shoppers and Drivers to ensure all teams are working optimally to reach their KPIs, related explicitly to on-time fulfilment.
- Provide advice and assistance to team members and subordinates.
- Ensure all Onecart employees adhere to Standard Operating Procedures in the stores
- Ensure all Shoppers, Drivers and Supervisors are adequately trained in terms of their duties and the use of various policies and procedures
- Using the Performance Management system ensures all Supervisors and Shoppers are appraised on the performance of their duties and given sufficient training, coaching and mentoring where applicable.
- Assist and attend to escalated Shopper and Driver queries
- Demonstrate consistent application of internal procedures.
- Ensure all Supervisors, Shoppers and Drivers adhere to the dress code as per OneCart and Client
Logistics and Administration
- Travelling to all stores to conduct your duties on-site, as needed
- Ensure compliance of all Drivers within your Portfolio and ensure a regular audit is conducted.
- Ensure all Drivers have the necessary employer branding
- Ensure all Supervisors have valid driver's licenses and transport.
- Ensure inventory control (uniforms, bike boxes, helmets, etc.)
- Weekly stock count (Done at each store visited)
- Tracking of stock issued
- Updated stock count to be emailed weekly
Leave submission and tracking:
- To submit, capture and track all leave for Shoppers and Supervisors
- To give feedback on leave approval or declined to Shoppers and Supervisors
go to method of application »
Operational Management of Stores
- Ensure that the field operations run efficiently and effectively in line with Company and Client standards
- To own efficiency and quality metrics as set by HOD and National Operations Manager.
- To engage with and support several departments, ie. Finance, IT, HR etc., to ensure field operations efficiency
- Help to drive regional growth through launching new coverage areas and shopper acquisition.
- Support the National Operations Managers on special projects for continued operating efficiency and growth.
- This position will work with internal and external stakeholders to address issues and concerns and continually look for ways to improve the processes and systems to create operational efficiencies.
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, data-driven mindset
- Provide an operational perspective to teams at HQ, including Logistics and Community Operations, to ensure best practices and protocols.
- Ensure operational activities remain on time and within agreed deadlines
- Manage the customer experience for Dash and/or Marketplace
- Maintain a safe and healthy work environment by establishing, following and enforcing standards and procedures, and complying with our client's legal regulations and protocols.
- To maintain good relationships with external and internal customers and handle customer complaints according to OneCart procedures.
- Promote interdepartmental and regional cooperation.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
- Demonstrate abilities to anticipate and manage change.
Management of Supervisors, Shoppers and Drivers
- To lead and manage a team of Supervisors, Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Daily management of Supervisors, Shoppers and Drivers to ensure all teams are working optimally to reach their KPIs, related explicitly to on-time fulfilment.
- Provide advice and assistance to team members and subordinates.
- Ensure all Onecart employees adhere to Standard Operating Procedures in the stores
- Ensure all Shoppers, Drivers and Supervisors are adequately trained in terms of their duties and the use of various policies and procedures
- Using the Performance Management system ensures all Supervisors and Shoppers are appraised on the performance of their duties and given sufficient training, coaching and mentoring where applicable.
- Assist and attend to escalated Shopper and Driver queries
- Demonstrate consistent application of internal procedures.
- Ensure all Supervisors, Shoppers and Drivers adhere to the dress code as per OneCart and Client
Logistics and Administration
- Travelling to all stores to conduct your duties on-site, as needed
- Ensure compliance of all Drivers within your Portfolio and ensure a regular audit is conducted.
- Ensure all Drivers have the necessary employer branding
- Ensure all Supervisors have valid driver's licenses and transport.
- Ensure inventory control (uniforms, bike boxes, helmets, etc.)
- Weekly stock count (Done at each store visited)
- Tracking of stock issued
- Updated stock count to be emailed weekly
Leave submission and tracking:
- To submit, capture and track all leave for Shoppers and Supervisors
- To give feedback on leave approval or declined to Shoppers and Supervisors
go to method of application »
Job purpose
To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organising
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
Working conditions
- Working conditions cover various circumstances from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.
- Dress Code, the company prides itself in presenting a professional and respectable image to our clients
- As ambassadors of the company, employees are required to be dressed appropriately and presentable and ensure a professional appearance.
go to method of application »
Job purpose
To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.
Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic
Duties and responsibilities
- Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily
- Spot check: Uniform, Orders, staff attendance, process and procedures
- Reporting: Adherence and staff attendance
- Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
- Support the team on special projects for continued operating efficiency and growth.
- Provide an operational perspective on Logistics to ensure best practices and protocols.
- Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.
- Train and develop shoppers.
- Demonstrate consistent application of internal procedures.
- Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
Staff Management
- Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
- Conduct regular staff meetings with the team to improve motivation and communication
- Ensure that all staff report to work on time at all times.
- To facilitate training and coaching for staff members who generally lack service delivery.
- Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.
- Identify training needs initiate suitable training to better staff knowledge in their environment
Complaints Management
- Assist and attend to shopper and driver queries
- Resolves escalated customer complaints
- Provide constant feedback to the Area Manager on unresolved customer queries
- Investigate and respond to shopper queries.
- Foresees potential problems before they occur and takes action to prevent them from occurring
- Consults widely with people inside and outside own Branch to solve problems
Report
- To provide weekly feedback on staff performance levels.
- To provide reporting and associated performance insights on a daily, weekly and monthly basis
- Ensures accuracy of reporting
- Ensures real-time reporting is always available and visible
- Reports are accurate and timeously submitted to relevant parties
- Advise and check weekly reports for complaints, downtime reports, store productivity
Qualifications requirements
The following requirements are necessary:
- Be eligible to work in South Africa.
- A valid South African driver's license or a valid South African Professional driving permit (PrDP)
- Clean driving record.
- Must have your own vehicle or motorbike (registration documents to be verified)
- Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
- 2-3 years Team Leader experience
Competencies and Skills
- Attention to detail
- Time management skills
- Conflict management skills
- Negotiation skills
- Professional verbal and written communication skills
- Responsive
- Effective planning and organising
- Self-directed and motivated
- Interpersonal skills
- Ability to build and maintain relationships
- Resilience
- Decisive and action-orientated
- Assertiveness
- Ability to work independently and under pressure
- High emotional intelligence
Working conditions
- Working conditions cover various circumstances from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.
- Dress Code, the company prides itself in presenting a professional and respectable image to our clients
- As ambassadors of the company, employees are required to be dressed appropriately and presentable and ensure a professional appearance.
Method of Application
Use the link(s) below to apply on company website.
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Gmail
Yahoomail