Jobs at IQbusiness

Roles and Responsibilities:

• A good understanding of the fundamentals of research
• Experience in data visualisation, consolidation and presentation with recommendations
• Solid foundation in working with large datasets in excel and performing basic descriptive analytics
• With the guidance of their line manager, be able to translate data into insights that address key client business questions as well as develop and implement appropriate reporting, tracking and analysis methods
• A good understanding of how largescale/ ongoing projects are managed – requirements and objectives
• Ensure sound relationships with all internal and external stakeholders
• Process improvement and efficiency
• Monitor progress of surveys
• Advising clients on how they can best make use of results
• Providing strategic guidance and insight to clients, whilst building knowledge on key and new research methodologies
• Client advisory- proactively addressing client requests
• Face to face meetings with client, client training and client presentations

Competencies:

• Time management
• Strategic Thinking/Insights
• Business Acumen
• Analytical thinking
• Attention to detail
• Customer insight & focus
• Relationship building/Networking
• Service delivery excellence
• Decision making
• Open & effective communication
• Problem solving
• Process Orientation
• Adaptability

Requirements:

• 1-3 experience in market research
• 3-year degree- preferably in Research, Marketing, Business, Economics, Social Science

go to method of application »

Roles and responsibilities:

• Develop deep familiarity with clients' industries and businesses.
• Conduct and summarize desk research as required.
• Collaborate on proposal and costing setups under the guidance of an Insights Lead and Client Service Director.
• Play a pivotal role in setting up Insight Communities and Consumer Panels.
• Manage project deliverables, timelines, and team coordination.
• Handle client communication and status updates, including ad hoc projects.
• Create and refine questionnaires, discussion guides, and recruitment materials.
• Liaise with Data Scientists/Statisticians to ensure an efficient analytical plan.
• Oversee coding, verbatim categorization, and text analytics.
• Prepare visually engaging reports and dashboards.
• Contribute to Community/Panel health by updating profiling and restage questionnaires.
• Stay informed about relevant software and technical applications.
• Keep metrics up to date and assist with general administrative tasks.

Skills and Competencies:

• Professional demeanor and excellent presentation skills.
• Strong time management, problem-solving, and analytical capabilities.
• Keen attention to detail.
• Multi-client service ability.
• Thrives under pressure and exhibits tenacity.
• Tech-savvy with a natural aptitude for software.
• Effective communication and interpersonal skills.
• Adaptive and open to change.

Requirements:

• Minimum 1 year of project management experience.
• 1-2 years in market research.
• Degree in economics, marketing, sociology, psychology, research, statistics, or business (post-graduate preferred).
• Proficiency in spoken and written English.
• Microsoft Office expertise (Outlook, Excel, PowerPoint, Word).

go to method of application »

A Senior Insight Executive is both an analytical thinker and a strategic thinker who performs well under pressure and is able to manage multiple customer accounts while ensuring quality outputs and clearly articulated insights.

Industry / Business Knowledge & Relationship Management:

• Actively getting to know the client’s business/industry
• Build ongoing client relationships to ensure loyalty and satisfaction

Proposals & Costing:

• Set up proposals & costing (when requested) with support and input from the insights lead
• Able to translate client business or research objectives into an effective research project design
• Considers multiple design options to achieve the research objective
• Recommends optimal design based on methodology, cost, time, access
• Considers sampling, quotas, bias effects, routing, filters, reporting outputs
• Considers need for external suppliers where appropriate (stats, field, qualitative moderators etc.)

Insight Community / Consumer Panel set-ups

Project Management of Research Projects:

• Set-up of project deliverables and timelines
• Allocate project tasks on the internal project management system
• If requested, communicate with the client on the status of the project (including ad-hoc projects)
• Management of project tasks in accordance with timelines
• Communicate with internal teams on an ongoing basis regarding project status

Questionnaire Development:

• Designs questionnaires or discussion guides for discussion with client/checks and approves a questionnaire set up by a research executive
• Finalises & signs-off questionnaire or discussion guide with the client
• Briefs the operations teams for scripting or authoring
• Tests questionnaire (i.e. logic, flow, length etc.)

Analytics & Statistics:

• Compiles analytical plan in consultation with the insights lead
• Communicates details of tabletop breaks to the operations team
• Communicates and discuss any modelling required with the statistician
• Assesses whether weighting of data is required by comparing the achieved sample distribution relative to the ideal
• Communicates to the operations team and statistician the distributions to weigh towards if required

Moderating (if experience allows):

• Moderates online discussions where appropriate

Reporting: 

• Prepares visual and insightful reports detailing key insights (requesting input guidance as needed)
• Presents results to client face-to-face when needed

Requirements:

• Minimum of 3 years of project management experience
• 5 plus years of research experience
• Well-rounded experience covering brand health, communications testing and product innovation project work within the FMCG/ CPG and retail sectors
• Completed a relevant degree but preferably post-graduate qualifications
• Professional presentation
• Excellent command of the English language i.e. written, spoken, grammar and writing
• Fluency in additional languages of the African continent an advantage (French, Portuguese and/or Arabic in particular)
• Strong in numeracy (statistical knowledge and experience an advantage)
• Excellent time management, organizational, problem solving and analytical skills
• Excellent attention to detail
• Ability to service several clients at one time
• Ability to work well under pressure and possess a high degree of tenacity
• Proficient with Microsoft Office
• Aptitude for technology and software
• Strong communication and interpersonal skills

Closing Date 04 September 2023