Jobs at iMasFinance

Job Purpose:

• To collect debt, assist with the repossession of vehicles and the disposal of such assets with objective of minimizing risk to Iemas Financial Services.

Job Outputs:

• Prioritise accounts for collection.
• Contact customers to determine the reasons for delinquency and assist them in developing repayment plans to bring there account up to date.
• Where members cannot be contacted through provided contact details, making use of tracing tools (ITC, CPB & Experian) to find and locate them.
• Update credit bureaux systems with trace alerts.
• Follow up on trace alert notifications
• Assign accounts out for repossession with repossession agents in a timely manner.
• Arrange for collection of assets and delivery to disposal unit.
• Ensure relevant support documents are supplied by repossession agents: Voluntary surrender, Inspection sheets, Loss affidavits, Court order affidavits, Annexure D, Towing request, Court order.
• Maintain internal and external relationships including relationships with repossession agents, valuators, storage venue and auctioneers.
• Manage and monitor performance of Repossession Agents in line with SLA
• Maintain positive and effective working relationships with internal stakeholders. This includes, pre-legal, legal and debt review teams and finance department to ensure timely payments.
• Generate settlements amounts and always include legal fees and calculating unearned interest (this is only done within legal and asset recovery).
• Assist member with statements, Natis and other related matters.
• Handle client queries and complaints and escalate where needed.
• Update member account w.r.t NCA and keep records in line with filing and document management processes and procedures.
• Compile and submit reports to direct manager weekly, monthly and as required.

Qualifications:

• Grade 12
• Computer Literacy
• Diploma Credit Management ( desirable)

Experience:

• 2 years Debt collections administration
• 1 - 2 years Asset Recovery and Repossession

Knowledge and Skills:

• Computer literate (MS Office)
• Communication skills
• Negotiation skills
• Conflict handling
• Interpersonal skills
• Resilience
• Portfolio management

Closing Date 15 July 2023

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Job Purpose:

• To ensure sales strategies are implemented to increase acquisition, establishing client relationships, identifying new markets for business insurance and identifying leads pipelines.

Job Outputs:

• Present our value proposition, that is tailored to the known interests, needs, issues, and concerns of decision makers and influencers within and external to the organization.
• Complete the risk analysis and proposal.
• Conduct client needs analysis and provide a record of advice.
• Obtain quotes suited to the risks from the applicable insurers.
• Conclude commercial sales deals with high quality of product & service delivery level up to and including active policy level and premium payment, in line with unit and premium target.
• Meet financial targets through acquisition and upselling
• Distribute relevant documentation to clients, potential clients, insurance companies.
• Ensure efficient customer service and professional communication when liaising with customers and service providers.
• Engage with existing customers upon renewal of policies to grow the average premium by selling onto existing risks
• Ensure presence at Employee Wellness engagements and other networking opportunities with the intention to generate leads.
• Provide product and alternative product recommendations whilst complying with all legal requirements e.g., FAIS, FICA and Product Protection rules.
• Submission of sales activity reports on a weekly and monthly basis

Qualifications:

• Matric/Grade 12 
• Regulatory Exams for representative (RE 5) is essential
• Regulatory Exams for Key Individuals (RE 1) is advantageous
• FSCA recognized qualification on NQF level 4 is essential

Required Experience

• Minimum 5 years face-to-face sales experience in business insurance

Knowledge and Skills:

• Code 8 driving license (Manual)
• MS Office
• Selling skills
• Negotiation skills
• Attention to detail
• Up to date knowledge of regulatory landscape within the financial sector
• Interpersonal skills
• Target driven
• Communication skills
• Coping under pressure
• Conflict handling skills
• Problem solving skills
• Presentations skills

Closing Date 14 July 2023