Jobs at Hollywoodbets

You Bring:

• Experience in food and beverage
• Experience with the O.S system
• Experience with stock management
• Experience with the GAAP System

What you’ll Do For The Brand:

• Ensure uniforms are adhered to and in accordance with the dress code. 
• Ensure that you look presentable to the Customers as you are the face of the company and need to present a professional image. 
• Ensure the bar area is neat and tidy prior to opening. Ensure that the same standard is kept during service times to ensure that the service area is always neat and tidy. Ensure the service area is cleaned before Customers are seated.
• Prepare stock requisition the night before but no later than an hour before opening time. Identify fast-selling items and increase requisition and consider relevant trends, busy periods/events that might increase stock requirement. 
• Ensure fridges are always sufficiently stocked and ensure stock rotation. 
• Ensure float is correct. 
• Greet Customers and thank guests, always acting in a pro-active and positive manner. 
• Show interest to the Customer/Punter, pay attention when they speak and maintain eye contact during conversations.
• Present menus to Customers/Punters and answer questions about menu Advise on daily specials and make recommendations upon request.
• Communicate in a clear and professional manner and address the Customer in a respectful manner. 
• Serve orders i.e. beverages/snacks or food timeously. Check with Customers to ensure they are enjoying their beverages or meals and take action to correct any problems.
• Take beverage/food orders as soon as the Customer/Punter is seated. Ensure beverage order is taken within five minutes after the menu is presented and food/snack orders are placed if requested. If required, check Customer identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages should the Customer appear to be under-aged.
• Write the orders on order slips to ensure the correct order is recorded. After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated.
• Follow up on food delays from the kitchen, advising Customers/Punters on delays and regularly communicating the status of the order.
• Ensure Customer/Punter complaints are dealt with Record all complaints in the complaint log and communicate all complaints to F&B Supervisor.
• Collect payments from Customers either by cash or card and correctly record the Thank the Customer/Punter for the tip. Any voids to be authorized by the F&B Supervisor.
• Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted The Bartender is accountable for all the sales recorded under their account during the shift.
• Print generic stock sheets of actual stock count names and codes. Count stock and sign next to changes with F&B Disclose all breakages and wastage to F&B Supervisor.
• Ensure that all personal food and beverage purchases are signed off by F&B Supervisor and are checked once received to Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
• Ensure the service area is clean and tidy in preparations for the next shift. 
• Ensure that internal procedures are adhered to.
• Any ad hoc duties that might be required.

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A Bonus To Have:

• Housekeeping/Scullery experience.

What You’ll Do For The Brand:

• Responsible for maintaining cleanliness and orderliness in the kitchen environment.
• Responsible for placing clean dishes, utensils, or cooking equipment in storage areas.
• Maintain kitchen work areas, equipment, or utensils in clean and orderly condition.
• Wipe worktables, walls, refrigerators, and meat blocks defrost freezers and clean cold rooms.
• Responsible for sweeping and scrubbing floors.
• Ensure garbage cans are cleaned with water or steam.
• Responsible for segregating and removal of trash and garbage to be placed in designated containers.

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You Bring:
 

• 1 year Customer Service experience.
• Basic Financial experience

Advantageous

• Diploma / Degree

What You’ll Do For The Brand:

• Ensure withdrawals are completed timeously and that all necessary checks are completed prior to approving/declining a withdrawal.
• Approve batches of payments imported onto the relevant banking systems that are processed manually.
• Complete relevant payments directly on the withdrawals app that are processed automatically.
• Liaise with banks on all banking related issues.
• Monitor Withdrawals App/SQL report every 30 minutes to ensure failures/rejections are escalated timeously and disabling/enabling of relevant automated system where appropriate.
• Correct incorrect customer details on Syx that resulted in failed transactions on the automated system
• Daily/Weekly/Monthly reporting of rejection statistics and banking downtime/issues
• Approve EFT tickets from the branches and ensure the tracking system is updated.
• Ensure that all valid payment requests and any significant payment delay issues are dealt with.
• Assist the administrator team with relevant payment investigations to resolve customer queries.
• Monitor/supervise treasury administrators ensuring that they are performing their function as required.
• Ensure 2 hourly reporting on email and Whatsapp is sent out with any exceptions highlighted.
• Ad hoc tasks and requests.

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You Bring:

• 6-12 months Events experience

• 6-12 months Food and Beverage experience

A Bonus To Have:

• Valid Driver’s License

What You’ll Do For The Brand:

• Implementing systems to record all event data to be used for event marketing and planning, including research activity to audit and inform future event decisions.
• Providing administrative support to the events team.
• Overseeing and processing conferences and events bookings.
• Ensure all stock for events are managed in terms of transfers and procurement.
• Ensure orders are placed on time for packaging.
• Ensure staff transport is arranged to and from events.
• Assist Events Supervisor / Manager in running events where and when needed.
• Ensure quotes are sent timeously to internal and external customers.
• Any ad-hoc tasks as may be required from time to time.

Skills and competencies:

• Good communication and interpersonal skills
• Excellent Customer service skills
• Demonstrates a high level of integrity, trustworthiness, and reliability
• Portray strong attention to detail, whilst maintaining efficiency
• Must have a strong sense of accountability

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You Bring:

• 1-year Customer Service experience.
• Basic Financial experience

Advantageous

• Diploma / Degree

What You’ll Do For The Brand:

• Work closely with audits in ensuring that all the necessary audit queries are received, escalated where necessary and returned in a timely manner.
• Balance daily payments (bets.net)
• Manage daily active debits received and allocate them to specific team members.
• Raise all shortages and update the Masterfile accordingly.
• Compile AOD documents for Submission to Ibranch AOD.
• AOD Documentation and Masterfile to submit weekly to relevant Departments.
• Supply reports on all recons and the Masterfile on request.
• Assist when requested in the managing of withdrawals team members.
• Any ad hoc duties.

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You Bring:

• Matric
• Experience in administration.
• Willingness to work shifts.
• Customer Service.
• Minimum 1-year call center experience.
• Ensure the quality outcome is achieved.
• Basic understanding and application of numerical concepts and calculations.

A bonus to have:

• Certificate in Administration.

What You’ll Do For The Brand:

• Respond to and action customer queries and requests to update banking details by the various communication channels including email, live chat and calls.
• Ensure queries are resolved timeously at the point of call where possible as well as queries that are escalated to other departments and follow up until resolved.
• Ensure that the team displays good customer service principles in their dealings with the customers and other internal team members/departments/branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Ensure that the company brand and image is promoted through excellent customer service.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
• Always keep customer shared folders updated.
• Manage queries on multiple internal WhatsApp groups.
• Assist with withdrawals when needed.
• Any ad hoc duties.

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You Bring:

• At least 5 years building management experience.
• Driver’s License.
• Availability to work outside normal working hours when required to do so on call outs and emergencies, etc.

A Bonus To Have:

• Studying towards a degree or diploma in a related field.
• 3-5 years staff management/ supervisory experience.

What You’ll Do For The Brand:

• Daily Management of the Housekeeping and front desk/ Reception team, as well as planning, organizing and directing team members to ensure efficient operations.
• Setting up and approving rostering of the Team in line with company policies and procedures.
• Ensuring correct monitoring of Team Members times are captured and all leave is approved.
• Responsible for signing off all salary spreadsheets for Team Members.
• Approval of all stock orders required for the building.
• Ensuring all storerooms are kept in a neat and appropriate condition. All storerooms should be locked, and proper access controls are in place.
• All tools required by maintenance teams are stored correctly and these are issued out and issued in at all times.
• Inform security of any visitors/suppliers/landscapers/contractors who will be on site and ensure that a VIP is with them at all times.
• Regularly checking that all cameras in the buildings are operational.
• Ensuring that all matters pertaining to maintenance of the building are attended to in a cost effective and timely manner, whilst prioritising urgent matters such as those relating to Health and Safety concerns where applicable.
• Walk-about done to ensure no outstanding issues with regards to the building and maintenance and noting items to updated to the snag list.
• Ensure all maintenance items are updated on Facilities Management Software.
• Facilitate the needs for each department in terms of requirements needed for the Team.
• Manage all facilities in the building such as security, ablutions, sanitation, landscaping, air conditioning, electrical & plumbing, Invertors, Solar, Generators boardrooms and meeting rooms.
• Ensure all Boardrooms and meeting rooms are kept in neat and appropriate condition.
• Ensure all bookings of boardrooms and meeting are facilitated through reception only.
• Ensure that reception and other facilities are ready for events and guest arrivals.
• Manage the building requirements in accordance to estate association.
• Being a point of contact relating to rules and regulations for the building(s).
• Develop and carry out induction procedures with all new Team Members personnel.
• Identify formal and informal training needs for all reporting Team Members and submit on a Training Log.
• To ensure that all Health & Safety procedures are followed, in accordance with the OHS Act.
• Providing daily, weekly and monthly reporting relating to the building and operations thereof.
• Conducting performance reviews for the team.
• Conduct Interviews with HR for New Team Members.
• Adhoc tasks as required by Senior Management.
• Takes charge of all emergencies and ensures responsible back-up is available in order to take corrective action as necessary.
• Manage the outsourced service provider’s teams, including any specialized services team.

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You Bring:

• A minimum of 1 year experience in an Administrative role or similar..
• A minimum of 1 year experience in Food and Beverage.

A Bonus To Have:

• GAAP system experience.
• Stock management experience.
• Cash management experience.
• Food and Beverage experience.

What You’ll Do For The Brand:

• Reporting from GAAP on GP% to Area F&B Manager.
• Ensure all F&B branches effectively operate on GAAP and input into system is correct. Ensure GRV process is conducted according to set requirements.
• Collate stock reporting for all regions, all branches. Conduct bank recon against stock recon and sales recon. Investigate with F&B branch Managers in KZN reasons for variances, wastage, shortages.
• Stock control and reconciliation of stock in regions other than KZN. Investigate and provide explanations for variances, shortages, wastages.
• Assist the National/Area Manager in investigating stock shortages in KZN region and investigate with branches to determine reasons for variances, shortages, wastage etc.
• Ensure efficient F&B cash management of cash in regions. Work closely with internal auditors and investigate variances.
• Extraction of sales information for regions from recons. Capture transactions from End of Day recons and bank statements.
• Daily checking of F&B documentation submitted by the operation branches for both completeness and accuracy.
• Preparation of the F&B trading results for inclusion in the monthly management accounts as well as the monthly GP excel spreadsheet. Submit to National/ Area F&B Manager beforehand for verification.
• Checking and final preparation of the daily waitron sales data submitted by food and beverage management
• Checking entails balancing to daily sales ex recon, highlighting areas to F&B National/Area Manager and follow up with F&B branch managers to investigate, resolve and, if necessary, to correct.
• Assist branch managers to implement F&B procedures. Implement F&B procedures in regions.
• Manage flow of documentation between the branches and team support.
• Work with team support creditors in resolving supplier problems/queries.
• Resource management of F&B resources across regions. (in conjunction with Branch managers) in line with operational trends and events to ensure optimal staff utilization. Schedule resources and assign duties considering busy periods, events, operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements.
• Ensure timeous submission of daily, weekly, monthly F&B reports.
• Any other ad hoc duties that might be required.

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You Bring

• 1-2 years’ experience in PPC

A bonus to have

• Degree or Diploma in Marketing, Digital Technologies, or relevant field.

What You’ll Do For The Brand:

• Develop and execute paid search strategies aligned with overall marketing and business goals.
• Conduct thorough keyword research and analysis to identify relevant and high-performing keywords.
• Collaborate with other marketing teams to align paid search efforts with broader marketing initiatives.
• Create, set up, and launch paid search campaigns across various platforms, such as Google Ads, Bing Ads, and other relevant channels.
• Develop compelling and targeted ad copy that aligns with campaign goals.
• Ensure proper tracking and implement analytics to measure and report on campaign performance.
• Regularly monitor and adjust keyword lists to optimize for performance and relevance.
• Conduct A/B testing of ad copy and landing pages to improve click-through rates (CTR) and conversion rates.
• Implement bid strategies to maximize ROI and achieve campaign objectives.
• Analyze campaign performance data using analytics tools.
• Provide insights and recommendations based on performance metrics.
• Generate regular reports to update stakeholders on key performance indicators (KPIs).
• Stay informed about industry trends, changes in search algorithms, and competitor activities.
• Adjust strategies based on market changes and maintain a competitive edge.
• Efficiently manage campaign budgets and allocate resources based on performance and priorities.
• Identify opportunities for budget optimization and reallocation.
• Work closely with cross-functional teams, including marketing, design, and analytics.
• Communicate effectively to align paid search efforts with overall marketing strategies.
• Collaborate with external agencies or vendors when necessary.
• Stay updated on industry best practices, tools, and trends.
• Recommend and implement new strategies and technologies to enhance campaign performance.
• Engage in continuous learning to stay ahead of changes in the digital advertising landscape.
• Plan and execute A/B tests to optimize various elements of campaigns.
• Test new ad formats, targeting options, and bidding strategies to identify opportunities for improvement.
• Ensure compliance with advertising policies and guidelines on different platforms.
• Perform regular quality checks to ensure accurate campaign setup and tracking.

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A Bonus To Have:

• 1-year experience as a Chef
• Stock Management
• Use of the GAAP system
• Certification in food preparation

What You’ll Do For The Brand:

• Ensure adherence to Health and Safety regulations and appropriate hygiene practices.
• Inspect and constantly ensure that food preparation areas are clean and well maintained.
• Report any operational problems (faulty/damaged equipment) that could hinder daily operations.
• Estimates amounts of required supplies, such as food and ingredients. Understanding of portion ratio and costing.
• Submit daily requisitions to order stock required for the day, considering trends, busy week periods/peak periods.
• Check the quantity and quality of received stock, sign for and take accountability of food stock received.
• Instruct kitchen assistants in the preparation, cooking, garnishing, and presentation of food.
• Cook ingredients timeously according to menu on GAAP.
• Use of relevant kitchen utilities and commercial equipment to ensure speedy production of food.
• Check the quality of cooked food to ensure that Hollywood standards are met.
• Ensure that food variances and wastages are disclosed and accounted.
• Report all kitchen breakages to the Food and Beverage Supervisor.
• Dish orders in portions for all food items as per GAAP standard portioning requirements, ensure that presentation is per prescribed Hollywood standard regulations and serve food to waitrons.
• Ensure that staff meal orders are placed under supervision of the Food and Beverage Team Leader and ensure sign off on the meal after the Food and Beverage Team Leader has checked to verify content and quantity. Ensure VIP receives the signed slip when leaving the premises with any personal meals purchased.
• Ensure adherence to internal policies and procedures.

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You Bring:

• Experience in a supervisory or management role.
• Willingness to work shifts.
• Customer Service.
• Minimum 1-year call center experience in a team leader role.
• Experience working with demanding targets and tight deadlines.

A bonus to have:

• Related Diploma/Degree.
• Experience in a finance role
• Experience in customer service preferable in a Finance department
• Own transport

What You’ll Do For The Brand:

• Ensure pending withdrawals requests, the withdrawals app and relevant communication channels are kept up to date
• Attend to Team Leader queries via email and relevant internal channel groups.
• Ensure daily task allocation is updated and sent out prior to the start of shift.
• Escalate system issues to the relevant teams/departments.
• Assist in managing/investigating high-volumes in withdrawal requests.
• Assist in managing/investigating high-volumes in withdrawal requests.Manage/ Leader of staff members within the department.
• Handle customer queries and escalations when needed.
• Daily reports to be sent to the Managers on days activity, highlighting performance against set KPI’s and any challenges or complaints received.
• Balance payments for the day.
• Action corrections to customer accounts where duplications/overpayments arise and ensure the customer is notified.
• Drive the operational agenda by providing daily direction and communication to teams to ensure that daily and weekly targets are met.
• Provide appropriate direction and dispute resolution for workplace problems.
• Maintain service levels, key performance indicators and performance management.
• Communicate & report accurate performance metrics to the respective department manager.
• Always promote ‘Best Practice’.
• Undertake required administration.
• Monitoring of Teams through call listening and verifying of valid transfers.
• Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards.
• Respond appropriately to discipline issues and maintain behavior.
• Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity.
• Promote excellent performance by leading the team and supervising the daily operations of the department & clearly set & communicate targets and use data to monitor & measure the team’s performance
• Organize and inspire the team to work towards common goals, while establishing an environment of trust and empowerment to help them maximize their efficiency & productivity
• Develop, implement new or improve existing business policies/processes to improve the services offered
• Ensure clarity around priorities and goals based on the organization's objectives.
• Identify, develop, and hire new & existing talent
• Investigate and handle escalated, complex cases to ensure proper resolution
• Communicate with the upper management & deal with difficult stakeholders
• Handling escalations from the customer.
• Analysis of first-time contact resolution targets & supports teams in achieving targets.
• Any other ad hoc duties that might be required