Jobs at Hilti Group

What's the role?

• We are looking for energetic and motivated individuals, who have a passion for customers, to join our Inhouse Account
• Manager team! This is a “bench role” which exists for the purpose of talent pipeline creation to address our future hiring needs as they become active.

Who is Hilti?

• If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software, andservices for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation forpioneering products and exceptional service. With over 30,000 people in more than 120 countries, we’re a great place for you toshow us your worth, step up to new challenges and grow your career.

What does the role involve?

• An Inhouse Account Manager will influence and serve all Hilti customers, including internal team members and AccountManagers who have direct relationships with the Hilti customer experience. The role has a direct influence on theorganization’s strategy for sustainable account development.
• This position is responsible for generating incremental, profitable sales to assigned account base through outbound salescalls, email communications and individual meetings. The Inhouse Account Manager will provide appropriate service andstrong knowledge of Hilti products, services, and software to customers, ensuring the successful achievement of companyobjectives and growth within the scope of the assigned account base.

What do we offer?

• We’ll give you everything you need to excel in your role. We’ll give you lots of responsibility, including your own portfolio ofcustomers and we’ll trust you to deliver outstanding results. Day to day you’ll report to your team leader, who will also bethere to support you with your training and development.
• Show us what you’re made of, and we’ll offer you opportunities to move around the business – and gain experience indifferent job functions. It’s a great way to find the right match for your ambitions and achieve the exciting career you’reafter.

What you need is:

• Degree / Diploma (preferred) in Business Management / Marketing
• Min. 2-3 years working in a similar environment
• Previous/current sales experience preferred
• Previous/Current customer service experience preferred
• Excellent written, verbal, and presentation skills
• Drive to develop strong and sustainable customer relationships
• Strong team player and influencer
• Enthusiastic about hands-on training and workshop exercises

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What's the role?

• We are looking for a driven Customer Service Representative to join our team at our Head Office in Midrand . You will be responsible for offering the best possible customer experience, to both internal and external customers, to contribute to and achieve our sales objectives.
• This is a “bench role” which exists for the purpose of talent pipeline creation to address our future hiring needs as they become active.

Who is Hilti?

• We provide leading-edge tools, technologies, software, and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With over 30 000 people in more than 120 countries, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

• This is no ordinary customer service job; we are not about transactional business and quick wins, we focus on building and maintaining lasting relationships with our customers. As a Customer Service Representative, you will be the first point of contact for both our external and internal customers. Your strong technical background and high learning agility is key . You will handle the inbound calls and email queries from our customers and stakeholders, in a variety of different segments i.e. Mining , Construction , Industry etc You will be the liaison between other internal department i.e. Logistics, Finance, Markets , Sales , that makes things happen !
• You’ll help look after our portfolio of small to large businesses and provide expert advice and solutions to drive sales and build lasting relationships with our customers. You will also partner with our customers to understand their business needs and how our products can add value.

What do we offer?

• Show us what you’re made of, and we’ll offer you opportunities to move around the business – to over time , work abroad, experience different job functions, and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

What you need is:

• Completed tertiary level qualification ( preferred not a must )
• Competency in Microsoft Office skills, with experience in using CRM systems used in a Customer Contact Centre.
• A strong command of English, capable of communicating in both verbal and written context
• Customer-centric with a solution-based mindset
• To be results-oriented and proactive - able to get things done and achieve targets
• The ability to multitask, work under pressure, prioritize and manage time effectively
• Strong attention to detail
• Strong ability to deal with multiple internal stakeholders
• Enthusiasm, and a willingness and drive to learn
• Passion to develop strong and sustainable customer relationships

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Whats the role?

• We’re looking for an experienced Account Manager with the ability to travel as per the requirements of the role, to look after our Mining client base. The successful team member will take ownership of market share for Hilti for all activities - and further develop profitable sales.
• This is a “bench role” which exists for the purpose of talent pipeline creation to address our future hiring needs as they become active.

What does the role involve?

Role Responsibilities:

• You will take the ownership in the assigned territory to develop sales by utilizing all elements of our sales process to effectively analyze, implement, and control the opportunities within the territory to achieve the assigned targets for defined territory or market segment.
• You will also build fruitful working relationships with all levels - partners, contractors, system integrators & end users, and actively manage and develop the growth of key products within the sales territory by targeting the appropriate customer groups and ensure successful introduction of new products. You will ensure the appropriate level of coverage is given to both buying and potential customers within the customer platform, to develop profitable growth.
• You will actively and effectively demonstrate, service, train, and (where appropriate) test Hilti products; and to be successful you must understand the market thoroughly and know the players, therefore you will obtain information on competition, market price levels, new launches, seminars, new outlets, quality issues, product deliveries and report in monthly reports.

What do we offer?

• We’ll give you everything you need to excel in your role, including your own vehicle full of tools and one-to-one coaching; you’ll manage your own book of business while being part of a friendly team. We’ll give you lots of responsibility, including your own portfolio of customers and we’ll trust you to deliver outstanding results. Day to day you’ll report to your sales manager, who will also be there to support you with your training and development.
• Show us what you’re made of, and we’ll offer you opportunities to move around the business – and gain experience in different job functions. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

What you need is:

To be successful in this role, you will need:

• Completed degree/diploma (preferred but not a must).
• Relevant sales / direct technical sales experience in the relevant sector i.e. Mining or Construction/Heavy Duty Industry.
• Proficient in SFDC or SAP CRM7.
• Competence to communicate in English with varied stakeholders/clients on site.
• Strong communication and interpersonal skills.
• Proficient in MS Office.
• Strong drive to consistently meet performance targets.
• An agile approach to solving problems, with a solution-oriented mind-set.
• Strong business acumen, with a team orientated attitude.
• Willingness to go the extra mile.

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What's the role?

• We’re looking for an experienced Account Manager based in the North West – Rustenburg specifically, who will take ownership of market share for Hilti for all activities in the assigned territory, and further develop profitable sales. This role looks after our Platinum Mining client segment -Production or Processing. Ours is no ordinary sales job - ours is a uniquely high performing and supportive working culture.
• This is a “bench role” which exists for the purpose of talent pipeline creation to address our future hiring needs as they become active.

What does the role involve?

• You will take the ownership in the assigned territory to develop sales by utilizing all elements of our sales process toeffectively analyze, implement and control the opportunities within the territory to achieve the assigned targets for definedterritory or market segment.
• You will find yourself in a variety of places such as Mining sites, Construction sites, Miningplants or in offices and warehouses.
• You will also build fruitful working relationships with all levels - partners, contractors, system integrators & end users, andactively manage and develop the growth of key products within the sales territory by targeting the appropriate customergroups and ensure successful introduction of new products.
• You will ensure the appropriate level of coverage is given toboth buying and potential customers within the customer platform, to develop profitable growth.
• You will actively and effectively demonstrate, service, train, and (where appropriate) test Hilti products; and to be successfulyou must understand the market thoroughly and know the players, therefore you will obtain information on competition,market price levels, new launches, seminars, new outlets, quality issues, product deliveries and report in monthly reports.What

What do we offer?

• We’ll give you everything you need to excel in your role, including your own van full of tools and one-to-one coaching; you’llmanage your own book of business while being part of a friendly team. We’ll give you lots of responsibility, including yourown portfolio of customers and we’ll trust you to deliver outstanding results. Day to day you’ll report to your sales manager,who will also be there to support you with your training and development.Show us what you’re made of and we’ll offer you opportunities to move around the business – and gain experience indifferent job functions. It’s a great way to find the right match for your ambitions and achieve the exciting career you’reafter.

What you need is:

• A Bachelor’s Degree/Diploma in Civil or Mechanical Engineering (An advantage but not a must)
• Minimum 3-5 years sales experience within the Mining or Construction industry (preferred)
• Microsoft Office Skills
• Excellent English Skills (Written and Spoken)
• Strong interpersonal skills with stellar stakeholder management skills
• Commitment, courage and competitive drive
• A willingness to learn and challenge yourself
• Strong technical skills with key focus on customer service for a large client base.
• Highly structured and efficient
• Valid Driver's Licence• High level of motivation, very strong customer focus.• Business acumen and excellent knowledge of the job market and network across the sector