Jobs at Discovery Limited

About (529HELP)

• 529Help is the Single Point of Contact (SPOC) for internal End-Users, facilitating Incident Resolution and Request Fulfilment via the chosen contact channels and within agreed SLAs.

Key Purpose

• To accurately and efficiently acknolwdge and action all End-User interactions within agreed Service Levels and maintaining the required levels of Customer Satisfaction.

Areas of responsibility may include but not limited to

• Acknowledgement of all incoming Contact Channel Incidents and Requests in line with contracted SLAs.
• Accurate logging of all incoming Contacts in the mandated Service Desk Management Tool.
• Initial Classification and Prioritisation of each Contact against the agreed Severity Matrix and utilizing the correct Contact Categorization.
• Perform initial Analysis, Investigation and Diagnosis of the Incidents / Requests.
• Attempt First Call Resolution on all Contacts deemed First Line Resolvable.
• Execute Functional Referral (assignment) of all Contacts not Resolved at First Line to the correct Servicing Team for action.
• Monitor resolution progress, provides updates on Contacts when requested and executes Hierarchical Escalation on Contacts if they are urgent or have breached contracted SLA.
• Monitor and manage all Group Nodes to prevent SLA breaches and ensures all New, In Progress or returned tickets are actioned correctly and within SLA.
• Provide appropriate input to the Knowledge Base.
• Ensure each Contact is logged with a valid reference number and that all communication is managed from within the mandated Service Desk Management tool.
• Acknowledge any Complaint and attempts to provide a Resolution at First Line. Should First Line not be possible, executes Hierarchical Escalation to ensure the Complaint is Resolved.

 

(Note: This position is shift based).
Personal Attributes And Skills

• Attention to detail.
• Ability to translate the Customer’s experience and symptoms into meaningful information that aids resolution activities.
• Ability to understand impact and urgency in order to assign relevant priorities.
• Strong verbal and written communication skills.
• Strong technical competencies.
• Able to work in a highly pressurized environment with high volumes.
• Takes initiative and works under own direction. Takes ownership and responsibility for work and sees it through to resolution

 

Education And Experience

• Matric
• A+, N+, MCSE
• Diploma in Information Technology*
• Previous IT Service Desk / Helpdesk Experience

go to method of application »

Key Purpose

Within the Digital Channels system area, senior Android developers will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.
Senior Android developers will support the projects throughout the project lifecycle, including requirements, design, implementation, release and post release support.
Android developers in the Digital Channels area must be able to technically support and maintain the deployed applications on dev, test and production environments.

Areas of responsibility may include but not limited to
The senior Android developer must have a competent understanding of:

• The system development life cycle and can explain the Java developer role in each stage
• The defined system development tools, processes and workflows
• The distinction between business, functional and non-functional requirements and how to implement them
• The importance of delivering high quality source code and how to achieve it
• The technologies used and the systems components structure
• The domain and business terminologies and link them back to system implementations

 

Senior Android developers should be able to demonstrate that they can:

• Develop, test, and maintain the deployed application software with high quality
• Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
• Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
• Perform accurate development estimation
• Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
• Research new techniques, tools, and best practices and share that knowledge with the team and community
• Maintain high standards
• Analytical and problem solving skills
• Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
• Excellent written and verbal communication skills
• Can help with quality assurance and provide comments

Within 6 months of being in the position, a senior Android developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.

Personal Attributes And Skills
Behavioral Skills

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation
• Clean code thinking

Technical Skills

• Project Management
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing

 

Education And Experience
Minimum

• Informatics degree or Diploma
• 4+ years’ experience developing Android applications

 

Advantageous

• 2+ year user interface analyst experience
• Java related degree/qualification
• Honours degree
• Business experience and product knowledge

 

Methodologies

• Waterfall and Agile
• Knowledge of OO design principles and development patterns

 

Tools

• SoapUI (SOAP) / REST client (JSON)
• Android Studio
• Atlassian tool suite (Jira, Confluence)

 

Processes

• ITIL (Incident, Release, Problem Management)

Technologies

• J2EE
• Android
• WebLogic, Apache
• UML
• XML, JSON
• SOAP and REST Web Service Development

Other

• Software architecture
• JAD sessions
• Data modelling techniques

go to method of application »

Key Purpose

Design and implement robust, scalable and optimally performing systems using Java related technologies, according to provided specifications, standards and procedures, while ensuring compliance with the architectural standards and guidelines laid out by Discovery.

Areas of responsibility may include but not limited to
Design

• Translate business requirements into technical designs adhering to Discovery Insure processes, standards and guidelines, taking cognisance of performance, security and scalability requirements. Deliver within agreed timeframes.
• Liaise with relevant parties where clarification of business requirements or resolution to technical issues is needed
• Research and find effective solutions to technical issues that arise
• Estimate development timelines based on business requirements

Development

• Construct robust, maintainable, scalable, optimally performing system code in line with technical specifications, following prescribed process, standards and procedures. Deliver within agreed timeframes
• Conduct unit testing and fix any defects found

Testing

• Verify build stability and quality with development team before releasing to test team, aiming to release with zero defects
• Assist the Business analyst in ensuring the test pack includes relevant scenarios and test data.
• Consult and assist in reviewing risk / impact of defects found in testing, and assist with fixing where necessary

Support / Troubleshooting

• Assist system users with technical support issues and handle according to defined procedures
• Ability to effectively analyse root cause of system errors (data errors, performance and stability issues)

Mentoring / Team Development

• Actively coach other developers to understand and apply the Insure coding and architectural standards correctly, as well as any technologies in use
• Perform code review to ensure logical correctness, maintainability, scalability, performance, compliance with architectural standards and frameworks
• Assist in identifying training needs of team members

Personal Development

• Keep abreast of current technological trends and how these might be applied in the Discovery environment
• Constant improvement of knowledge of the various applications, their functionalities and data models

General

• Ability to communicate clearly, constructively and effectively. Easily able to follow and participate in technical, business process, and other discussions
• Able to build business relationships with other members of team and the business areas we support.

 

Personal Attributes And Skills
Technical Competencies

• Excellent understanding of Object Orientated principals and Java language fundamentals
• Knowledge of commonly used design patterns
• Broad understanding of how to put together an EE-based business solution from scratch
• EJB
• HTML
• JSF
• JQuery
• JAXB
• SOAP Web services
• Message Driven Beans
• UML
• XML/XSD
• SQL

Behavioural Skills

• Action orientated go-getter, hungry to learn and add real value
• Structured and analytical problem solver: Obsessive about finding solutions to problems: action oriented problem solver.
• Able to plan, organise and prioritize own work
• Able to multitask
• Able to work independently
• Team player: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner

 

Essential
Education and Experience

• 6+ years’ experience in Java development with exposure to core competencies listed

 

Advantageous Experience

• REST Web services
• JSON
• Business Process Management Tools
• Apache Camel
• Apache Webserver Configuration
• JBOSS Configuration
• CSS
• GIT
• Integrated Build Tools
• HTML 5
• Knowledge of Short Term Insurance industry

 

Working Knowledge Of

• Software development within SDLC
• Unit Testing
• Data modelling and design of database structures
• BSc Computer Science /Information Systems degree
• Formal Java qualification