Job Vacancies at Standard Bank Group

About the Job

Job Description

• To manage client relationships and the technical administration of a full section of Trusts and Managed Agencies, with no management intervention. This includes working closely with the Trust Operations Team and other areas to ensure that all aspects of the administration process run smoothly and within procedures.

Qualifications

• Completed Matric
• Postgraduate - Accounting or Law
• LLB / BCOM degree - Accounting or Law
• CAIB

Experience

• 5 - 7 years
• In-depth knowledge of trust laws, estate planning principles and financial concepts
• Experience in trust administration with a Trust Company or firm of attorneys who have a dedicated trust/fiduciary services department.
• Proven ability to interact with clients, addressing their inquiries, providing guidance and maintaining positive relationships.
• Proficiency in reviewing legal documents, contracts and regulations relevant to trust administration
• Experience in assessing and mitigating risks associated with trust administration, ensuring the security of trust assets and adherence to regulatory compliance.
• Familiarity with the trust tax laws including income tax and capital gains tax and the implications is taxed in the trust or distributed to the beneficiaries.

Additional Information

Behavioral Competencies

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Documenting Facts
• Examining Information

Technical Competencies

• Account Opening & Maintenance
• Banking Process & Procedures
• Client Servicing
• Expense Processing
• Query Resolution
   

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About the Job

Job Description

• To provide critical client service by executing timely and accurate amendments, updates and any other policy administration to new and current policies in order to facilitate client satisfaction, client retention, cost efficiency and business profitability.

Qualifications

Minimum Qualifications

• Type of Qualification: Secondary/High school/A levels/Matric
• Field of Study: Not applicable

Experience Required

• 3-4 years experience with servicing insurance (car and home) products.
• Good experience in customer service and sales.
• Sound knowledge and understanding of personal lines insurance and underwriting principles.
• Facilitates the development of customer and business loyalty through relationship management and consistently portray a professional corporate image in accordance with the values of the bank.
• Resolves insurance related queries and complaints from customers, brokers, FA, underwriting within set SLAs.
• Adheres to all operating procedures and processes to avoid professional indemnity exposure and reputational risk.
• Comply with all relevant regulatory requirements.
• Conduct renewal of policies annually by contacting the relevant clients when policies are due for renewal in order to drive client retention.
• Engage customers who are requesting cancellation of their policies and ensure that every opportunity to retain these client is pursued.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions, adhering to all contact centre processes and procedures in order to ensure work is carried out in a controlled and consistent manner.
• Maintain an up-to-date database by entering key customer details to ensure accurate data.
• Motivate for client discounts by compiling data and evidence in order to influence decision making by the underwriter.
• Promote client retention by answering incoming client calls in line with set quality standards service and adherence levels , to
• ensure client interaction results in a positive and beneficial experience for the client and SBG.
• Promote cross functional collaboration by building and maintaining relationships with internal and external stakeholders in order
• to ensure quality standards are met.
• Respond to client queries by identifying client issues, negotiating and providing solutions in order to meet client needs.
• Service existing clients by cross selling and up selling policies to clients in order to drive uptake.
• Stay abreast of client trends by researching and identifying client complaints in order to contribute towards continuous improvement of systems, processes and policies.
• Track customer queries and document unsuccessful engagement outcomes to add to knowledge base the of reasons why customers choose to cancel their policy in order to enable the business to identify patterns relating to lack of client retention.

Additional Information

Behavioral Competencies:

• Convincing People
• Establishing Rapport
• Examining Information
• Following Procedures
• Making Decisions
• Meeting Timescales
• Providing Insights
• Resolving Conflict
• Showing Composure
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Client Servicing
• Difficult Calls Management
• Query Resolution
• Risk Awareness
• Telephone Caller Handling
   

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About the Job

Job Description

• To contribute to and implement the Credit Rehabilitation and Recoveries strategy in alignment with Standard Bank Group's (SBG) overall strategy. To manage and coordinate the Home Loans Legal portfolio through profiling, reviewing, investigating, reporting matters and escalating high risk defences and allegations, to ensure that all identified risk in the legal and collecting process are efficiently and effectively handled.

Qualifications

• Completed Matric
• Higher Certificate Legal or Diploma Legal

Experience

• 3-4 years extensive experience in a legal environment, financial institution and or Collection Department, actively engaged in profiling, investigation, reviewing and building reports on litigation matters.

Additional Information 

Behavioural Competencies

• Exploring Possibilities
• Providing Insights
• Examining Information
• Interpreting Data
• Making Decisions

Technical Competencies

• Promote Good Governance, Risk & Control
• Business Acumen (Audit)
• Business Acumen (Audit)
• Product Knowledge (Business Banking)
• Customer Understanding (Business Banking)

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About the Job

Job Description

• Heading up the Data Products & Insights portfolio for the global CIB Operations business, the role requires:
• Transformation of all data into actionable and valuable commodities, with a key focus on the data and insights from Process Mining as the golden source as we build out our Intelligent Process Model.
• Build out the in-house Data Product capability to deliver commercially viable and widely available data products.
• Lead and inspire a team of data professionals to leverage data products and insights to drive transformation at all levels towards the CIB Operations future state.
• Influence and leverage the institutional data strategy to ensure it is fit for purpose for CIB Operations strategic needs.
• With these critical focus areas in the Intelligent Transformation value chain:
• Decide – Position objective data insights to ratify business cases of new solutions and drive decision making.
• Execute – Utilise data to track execution of new solutions and continuous improvement of Operations environments.
• Realise Value – Proactively track benefits realisition with observable and timely data points.

Critical Technical and Behavioural Competencies for this role:

• Articulating information
• Challenging ideas
• Empowering individuals
• Data storytelling and visualization
• Commercial mindset
• Results focus

Qualifications 

• First Degree: NQF Level 7 or equivalent relevant experience

Experience:

• 5-7 years demonstrated experience in Data Analytics or Data Science, with tangible examples of driving impactful change.

Additional Information 

Behavioural Competencies:

• Exploring Possibilities
• Developing Strategies
• Adopting Practical Approaches
• Developing Expertise
• Convincing People
• Challenging Ideas
• Articulating Information
• Making Decisions
• Empowering Individuals
• Conveying Self-Confidence

Technical Competencies:

• Project Management
• Stakeholder Management
• Process Analysis and Redesign
• Client Business Case
• Change Enablement
• Change Management (HR)
• Data Analytics & Visualization
• Operations Commercial Acumen

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About the Job

Job Description

• Responsible for the development and maintenance of models used in CIB ESG Risk including climate risk stress testing models as well as the sourcing, cleaning, analysis, and integration of multi-source data across multi-source data sets. Maintenance entails producing monitoring packs for risk, attending to validation findings, and presenting documents at Technical and Model Approval Committees. When development is necessary this role will assist with executing the development process, i.e., engaging with various stakeholders, performing the necessary research, developing, or adapting methodology, coding, training, documentation, and deployment of the new model.

Key Responsibilities:

• Improve the measurement of ESG and climate-related risks
• Source, integrate, maintain, and analyze and report ESG and climate dat
• Formulate metrics and tools to help the risk management functions better understand the risk in their portfolio.
• Develop and maintain appropriate model development and data management and analytics governance process

Qualifications: 

• Post Graduate Degree (Honors) in Financial Maths, Statistics, Engineering, Environmental Sciences
• Quantitative Analysis, CFA, FRM Certification would be preferred
• 3 - 4 years experience in measurement and management of ESG and climate risk exposure
• 3- 4 years measurement and management of Wholesale Credit Risk exposure.
• The ability to define and analyze risk identification information in a quantitative and/or qualitative way
• Must have good knowledge of wholesale risk models.
• Demonstrated proficiency in manipulation and analysis of large datasets

Additional Information

Technical Competencies:

• Data Analysis
• Data Integrity
• Documenting
• Knowledge Classification
• Statistical & Mathematical Analysis

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About the Job

Job Description

• To provide an efficient and technically proficient Trust Drafting Service for clients and to be actively involved in the management and the day-to-day operations of the Wills Drafting team.

Qualifications

• Complete Matric
• Legal Qualification

Experience

• 5 years’ experience in a legal (practice) or fiduciary environment (of which 3 years’ in a wills, estate administration or trust environment.
• 2 years’ people management experience wills drafting, estate planning, estates or any other fiduciary services.

Additional Information

Behavioral Competencies

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Developing Expertise

Technical Competencies

• Business Acumen (Audit)
• Continuous Improvement
• Financial Acumen
• Financial Management (Financial)
• Liquidity Management
   

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About the Job

Job Description

• To solution for and manage product changes that are technology or operational in nature, by collaborating with Information Technology (IT), Operations and the Transaction Products and Services (TPS) Product managers. To deliver Product changes within agreed project timelines and budget, and to enable the changes within the organisation and with clients.

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Information Technology

Experience Required

• Product Management
• Transaction Banking
• 1-2 years
• Demonstrate knowledge of managing IT projects throughout the project lifecycle including project initiation, business case definition, approval and prioritisation, stakeholder engagement, budget management, resource management, quality assurance, end user change management and transition from project to business as usual.
• 5-7 years
• Demonstrate understanding of TPS Collections and Payments products across the value chain including systems, operational processes and regulatory requirements, analyse client feedback and industry trends and identify opportunities for improvement.
• 5-7 years
• Understanding of the technology landscape within financial services environment, follow information across systems, system integration, reporting and performance management.

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Convincing People
• Developing Expertise
• Embracing Change
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Team Working

Technical Competencies:

• Financial Acumen
• Organization Change Management
• Product Related Systems (Business Banking)
• Project Management (Project Mgmt)
• Quality Assurance
• Stakeholder Management (IT)

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About the Job

Job Description

• To manage the distribution mix within an allocated catchment area for branches, ATM network, application and internet banking as well any other distribution points to ensure the distribution mix remains sustainable and profitable.

Qualifications

Minimum Qualifications

• Bachelor of Commerce (NQF7 FAIS recognised qualification)
• RE1 and RE5
• Valid Drivers License

Experience

• 8-10 years Previous experience within a branch environment ' managing a branch. Managing an income statement and pricing management.
• Previous experience managing branched in remote areas/locations
• FAIS experience is essential

Additional Information

Behavioural Competencies:

• Generating Ideas
• Providing Insights
• Adopting Practical Approaches
• Developing Expertise
• Interpreting Data

Technical Competencies

• People Strategy Development
• Risk Management
• Financial Acumen
• Business Acumen (Audit)
• Product Knowledge (Consumer Banking)