Job Vacancies at Santam Insurance

What will you do?

• This career opportunity is available at SHA Risk Specialists a division of Santam for a Project Manager: Digital Distribution, who will be based in Johannesburg: Illovo.

What will make you successful in this role?

Project Management

• Deep understanding of project management methods, techniques and tools.
• Deep understanding of agile ways of working, techniques and tools.
• Deep understanding of the system development lifecycle and frameworks for business solution delivery. Incudes waterfall, iterative and agile methods.
• Understands architectural considerations in order to effectively factor them into planning, decisions and recommendations and to effectively communicate.
• Familiarity with change management disciplines including stakeholder management, communication and business readiness.
• Ability to identify project implications based on an understanding of systems, processes and business.

Sprints:

• Prepare for and manage scheduling of regular meetings such as Sprint Review, Sprint Planning, Sprint Retrospectives and Project Retrospectives.
• Calculates sprint point and allocation over upcoming sprints.
• Manages developers sprint tasks & velocity.
• Reviews stand-up feedback and actions blockers &
• dragging tasks.    
• Estimating and/or sizing of work collaboratively
• Iteration and frequent releasing of production-ready code
• Identify and escalate potential team issues
• Project Definition, Inception and Kick-off (kick-off sessions; definition of charter; facilitate definition of requirements and user stories).
• Project Planning (scoping, conceptual sprint planning and development; project and work stream definition; sizing and estimating; sprint, release and milestone management).
• Project Financial and Cost management (accurate budgeting, actuals tracking, forecast projections, monitoring and control of expenses, invoicing and payment).
• Project Time and Cost management (budget definition, monitoring and control; time recording and costing; Invoicing and payments; cost containment).
• Managing Project Scope (understanding project scope and product backlog; monitoring scope).
• Project level Risk, Issue and Decision management (including Dependency management and escalation).

Business to Business Liaison

• Communicate resourcing and timelines with business head regularly
• Manage Business Head’s expectations around delivery
• Work with our suppliers and partners to ensure that timelines are adequately met and that budget is utilised appropriately. 
• Ensure requirements are fleshed out from client BA and liaise with development
• team.
• Assist with Business case for Business Head
• Identifying opportunities for growth and escalating to the Business Head
• Manage change in accordance with the change control process.

What will make you successful in this role?

General Administration

• Project Reporting (reporting on status, financials, schedule, risk, blockers and issues, quality; reporting on metrics including burn up/down charts, team velocity; updating Agile/PMC reporting and management tools).
• Defining and implementing the project’s Governance framework (review and sign-offs, decision-making, steerco management, change control and content review, management of tolerances, closure and lessons learned).
• Quality Management (ensuring projects deliverables meet the requirements and the appropriate quality. Includes ceremonies such as: team retrospectives, attending Scrum-of-Scrum sessions, managing dependencies, blockers/ impediments and resourcing).
• Project Success management (agree and regularly review project measures of success ensuring projects deliverables meet the programme requirements and the appropriate quality).
• Support implementation of the Agile way of working. Adherence to the Agile framework, governance, standards for reporting and Tools (JIRA, Confluence).

Qualification and Experience

• Minimum: Bachelor’s Degree
• Ideal: BSci Computer Science plus Scrum master certification
• Preferably 5 years + relevant experience in Software development/ asset management/ insurance / digital agency

Knowledge and Skills

• Project Management Process
• Agile process and principles
• Forecasts, budgets and billing
• Value proposition
• Business case development 
• Coaching
• Administrative skills
• Analysis and judgement
• Attention to detail
• Client orientation 
• Communication Skills including negotiation
• Initiative
• Leadership
• Strategic thinking
• Managing and delegating work to team members
• Planning and budgeting
• Teamwork

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Drives results - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently

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Job Description

• The position calls for a person who will provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing their broker relationships at both a strategic and operational level with a clear focus on growth, profitability and efficiency in line with the Broker Services and Santam Commercial and Personal objectives.
• The Technical Manager provides technical underwriting support for the Relationship managers and enables quicker decision-making when engaging with our intermediaries for new business quotes on large risks, renewals and other technical queries.

Key Accountabilities

• Provide technical underwriting expertise and advice for all Classes of Insurance.
• Assist Relationship Managers in explaining complex underwriting principles and decisions to intermediaries.
• Balance growth and profit when making decisions by considering the supporting business and regional strategy.
• Analyse profitability of multi-claimants or renewal of individual policies and recommend corrective actions to Regional Managers and Relationship Managers.
• Discuss proposed amendments to pricing models and new covers with Specialist Underwriters.
• Manage: prepare (exception) complex and high value quotes and policy conversions.
• When necessary, discuss and explain Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy-in: escalate queries only if unable to resolve to Specialist Underwriters. 
• Build and maintain effective relationships with key stakeholders.
• Ensure compliance with underwriting guidelines 
• Review new business written

Requirements

• Qualifications
• Grade 12 (Matric Certificate) qualification 
• Higher Certificate in Insurance or equivalent 
• Bachelor’s degree or relevant insurance related diploma (advantageous) 
• Driver’s licence (requirement)
• FAIS compliance is a business requirement.
• Regulatory Examinations (RE) qualification

Experience

• 3 - 5 years’ experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor) 
• Computer literate (MS Word, Excel and PowerPoint – intermediated proficiency levels) 

Knowledge

• Thorough Personal and Commercial Lines technical, product and wording knowledge
• Working knowledge of Re-Insurance is and Motor Fleet underwriting

Skills

• Analytical thinking - ability to analyse and apply information and data
• Appreciation of insurance and underwriting principles
• Business partnerships
• Commercial and profit driven
• Conceptual thinking 
• Curious about new developments and technologies and application to risk management
• Excellent inter-personal skills
• Execution and deadline oriented
• Flexibility
• Good communication skills (verbal and written)
• Hunger for improvement
• Impact & Influence 
• Information seeking
• Innovation - innovative flair or ability to unlock this in business and people
• Keen attention to detail
• Negotiation skills 
• Planning and organising - ability to cope with conflicting demands and to prioritise tasks
• Presentation skills
• Solution oriented
• Teamwork and cooperation  
• Tenacious
• Self-Confident

Competencies

• Delivering results and meeting customer expectations
• Relating and networking
• Analysing
• Applying expertise and technology
• Achieving personal work goals and objectives