Job Vacancies at Santam Insurance

WHAT WILL YOU DO

• The successful incumbent will be responsible for a department that deals with third party subrogation recoveries and liability claims arising primarily from motor vehicle accidents. This role will include managing, supporting, and developing a team of people to ensure superior service delivery and quality of work. In addition, the incumbent will manage individuals within the team, manage the financial performance and monitor process compliance (essentially overseeing that the key performance indicator levels are acceptable for their team).

The responsibilities will include establishing and maintaining the quality standards that drive client delight and cost efficiency and deliver first time right service excellence. 

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE

• Manage and report on unit’s performance.
• Document and manage LEO trends and deviations.
• Ensure client satisfaction improvements using various service metrics.
• Mandate to handle claims, by exception.
• Establish and maintain the quality standards that drive client delight and cost efficiency.
• Continually review and measure team activities against targets, standards, and service levels, agreeing and taking action to improve capability and performance, so that the team achieves its maximum potential.
• Management of the National uninsured recoveries portfolio.
• Management of  the division’s Litigation on a national basis. 
• Management of various specialist portfolios including Santam Direct and the Heavy Haulage portfolio recovery and liability claims
• Internal Adjudication for matters within the Group

QUALIFICATION AND EXPERIENCE

• Matric/ Grade 12
• Relevant Law degree
• Admitted attorney (advantageous)
• Minimum 5-10 years short-term insurance experience.
• At least 5 years in a management position with a proven track record of successful people leadership as well as a proven track record of successful business management. 

KNOWLEDGE AND SKILLS

• Insurance process and product knowledge
• Analytical and problem-solving
• Delivery/results orientation
• Conflict Resolution
• Business Acumen
• Capacity management and planning
• Time Management     
• Negotiation
• Planning and execution
• Communication

PERSONAL ATTRIBUTES

• Driving Strategy
• Commercial Orientation
• Client Focus
• Decision Making
• Enabling Innovation
• Change Leadership
• Continues Learning
• Talent-Focused Leadership
• Talent Enablement
• Emotional Intelligence

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What will you do?

• This career opportunity is available at Santam Commercial Underwriting, Survey Department for a Head Surveyor based on Cape Town.
• The Head Surveyor is tasked with leading s regional survey team as well as assessing risk while applying technical knowledge. Head Surveyors will facilitate and conduct detailed risk assessments on the risk, as well as provide an in-depth view to underwriters assisting them to underwrite the risk appropriately, more specifically:
• Conducting desktop and physical surveys
• Review surveys & QA completed reports by all surveyors
• Mentoring staff to achieve quality and productivity standards

What will make you successful in this role?

• The role of a Head surveyor is to understand all types of risks and its exposures that we write and provide a view on whether continued business is viable, it is also to guide the teams and mentor staff to meet these objectives. It also translates Santam’s aspiration of being a risk management partner into action.
• The incumbent must be able to work independently and to mentor staff to enable them to assess risks according to Santam’s and National standards.  This position is a leadership as well as operational role which oversees a regional team, conducts surveys, provide on the job training, and do quality reviews and will work within the prescribed parameters of the role and the National survey manager.
• This role will have a consulting function where the head surveyor will be called upon to consult on risks and to provide advice to Surveyors, Underwriters, Relationship managers, technical managers, Brokers and Clients regarding the risk and alternatives to the risk reduction requirements.

Leadership/People Management:

• Mentor Surveyors to provide improved survey reports and upskilling staff in the understanding of the various risks and legislation and standards.
• Ensure service excellence in all survey interactions for all team members
• Manage the knowledge transfer of technical results across different knowledge levels within the business ensuring effective execution resulting in profitable growth and the maintenance of a profitable book of business
• Facilitate educational programmes across the business to raise awareness around risk exposures, risk management practices and the criticality of the surveying function.
• Manage the procurement and delivery of external risk surveys in line with the quality standards and knowledge levels of Santam.

Survey delivery requirements:

• Conduct and ensure surveys are within the required SLA
• Achieve and facilitate the agreed productivity levels within the team
• Review and provide feedback and internal and external reports corrections to surveys as required
• Understanding all the legislative requirements/Bylaws
• Understanding the area of operations and hazards (Geographical areas and risks associated) (Process in respect of production and the function and safety of the machinery)
• Collaborate with various stakeholders Interact (distribution, operations, underwriting and intermediaries) to ensure delivery of our world class surveying competency and continuously improve Santam’s surveying capability.
• Provide feedback and comment on rational designs.

Stakeholders:

• The Head Surveyor will have complete independent interaction with both internal and external stakeholders.  Interactions will vary from negotiation, to driving change, handling queries, and mentoring and training internal and external stakeholders.
• Head surveyor may interact from a consultant capacity, to providing insight and guidance into policy, and training manuals, as well as provide feedback and comment on wordings and risk management protocols and ways of implementation
• Engage with internal and external stake holders (Broker Distribution, Operations etc.) and to get buy-in and understanding of our need to survey risks and ensure effective execution of survey processes and provide appropriate advice as required.
• Provide surveying guidance and support to all Santam Group companies including MiWay, SEM, Namibia and Specialist business as required.

General:

• Conduct Quality assessment and provide feedback to surveyors.

Qualifications and Experience

• 10+years of risk surveying or related experience
• Matric and Fire Service Qualification, Technical Engineering Degree or Diploma, or relevant qualification.
• Valid driver’s licence                                                                                                    
• Computer literate on Excel, Word, Presentations, etc.    
• Competency at previous level and proven competence at risk surveying with experience in retention class and exposure stipulated above. 
• FPA advanced courses, risk prevention strategies and technical training for related risks e.g. advanced level - High hazard risks, thatch, etc.
• Proven Mentorship and coaching ability

Skills and Knowledge

• Delivering results & ability to work under pressure
• Relating and networking
• Analysing and attention to detail
• Applying expertise and technology
• Achieving personal work goals and objectives
• Learning and researching
• Time management Planning and organising
• Writing and reporting 

Following instructions and procedures as well as client Protocols (e.g. induction, Covid-19)

• Working with people
• Adhering to principles and values
• Training of incumbent staff, Mentoring and coaching staff
• Ability to manage own work environment
• Good analytical and problem solving skills and abilities
• Communication Skills
• Use of MS Office Products
• Use of policy information systems
• Work in other regions
• Self-starter
• Knowledge of Underwriting and underwriting processes
• Knowledge of the policy wording

Competencies

• Collaboration
• Client focus 
• Drives results  
• Flexibility and adaptability 
• Cultivates innovation 
• Relating and networking
• Analysing and attention to detail
•  Applying expertise and technology
• Learning and researching
• Time management Planning and organising
• Writing and reporting 
• Mentoring
• Risk Management

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What will you do?

• Santam’s Risk Office has a position available for a Head: Financial Risk Management. This position is based at our Head Office in Bellville and will report to the Chief Risk Officer of the Santam Group.
• The financial risk management function performs its duties as set out in the FRM charter, which includes technical provisions, capital requirements, asset allocation, reinsurance arrangements and compliance with related regulatory reporting requirements.

What will make you successful in this role?

Developing and maintaining Santam’s internal model. 

• Conduct the Santam Ltd and Santam Group own risk and solvency assessment (ORSA) process and produce the ORSA report.
• Monitor Santam’s performance with respect to its financial risk appetite criteria. 
• Calculate the expected return on risk adjusted capital and the underwriting margins required to achieve the target return. 
• Determine the optimal level and structure of Santam’s capital base. 
• Provide input into Santam’s investment strategy and the appropriate use of derivative structures. 
• Assess the adequacy and appropriateness of Santam’s reinsurance program. 
• Analyse the adequacy of Santam’s technical provisions. 
• Actuarial lead on the IFRS17 project.

The chosen candidate will be exposed to all aspects of non-life insurance across the broad range of products offered by the Santam Group and its subsidiaries.

Qualification and Experience

• Qualified actuary (FASSA or FIA).
• Short term insurance experience is essential.

Skills

• Strong computer skills 
• Strong communication skills
• Highly self-motivated individual
• Proactive
• Fast learner
• Inquisitive personality

Core Competencies

• Cultivates innovation - Contributing strategically
• Customer focus - Contributing strategically
• Drives results - Contributing strategically
• Collaborates - Contributing strategically
• Being resilient - Contributing strategically

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What will you do?

• The Santam Direct contact centre has positions available for a Performance Enhancement Coach. These opportunities are available within the Sales department based in Centurion.  
• The main purpose of the position is to provide support to the Direct Business by managing all compliance and risk management processes, policies and practices. 

Key Responsibilities

• Conduct quality evaluations against set standards, to identify error cause removal and performance enhancement opportunities through coaching, training and remedial processing (quality control); 
• Record and document discussion points for improvement monitoring
• Review, analyse and report on the quality of advice provided to the clients during all client-facing interactions 
• Track, monitor and report Sales Quality Assurance findings for new policies sold also for the purpose of retaining existing business. 
• Review and report on the Quality of Advice provided to the clients during all client-facing interactions in the business (the traditional “QA function”).
• Achieve and maintain the expected quality standards
• Be co-accountable to define the required client experience in collaboration with the client-facing functions and corrections. 
• Accountable to escalate non-compliance findings to the Performance Enhancement FLM, Sales Leadership Team, Compliance Officer and/or Head of Santam Direct (depending on the severity). 

Propose further interventions to prevent reoccurrence, through Standard Operating Procedure-updates, training material updates, system change request/incident processing etc. 

What will make you successful in this role?

• Completed Grade 12
• Completed RE 5 qualification
• NQF Level 4 (Short-Term Insurance Qualification)
• Preferably have quality and/or compliance experience in the financial services sector
• Minimum 3-5 years’ short -term insurance experience and exposure to short-term insurance Personal products

Skills

• Strong administration, systems, process orientation/background
• Computer proficiency (MS Office package)
• Analytical and thorough/detail inclined
• Investigative
• Process orientated (reports and mini audits)
• Good communication skills
• Coaching and development of stafft.

Core Competencies

• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Drives results - Contributing dependently
• Collaborates - Contributing dependently
• Being resilient - Contributing dependently

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WHAT WILL YOU DO

• The successful candidate will determine the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Receiving instruction from Claims Service Consultant (appraisal notes & docs).
• Checking completion and correctness of document and policy conditions.
• Planning routes for claims, make arrangements and contact client.
• Identifying what is required and outstanding from client.
• Deciding on what must be investigated and whether specialist expertise is required e.g. builder, engineer.
• Assessing risk to provide recommendations to underwriting.
• Appointing specialist resources if required.
• Interacting with the police, weather bureau etc. to assess merit.
• Comparing information collected to the policy requirements and claim details presented.
• Determining equivalent replacement and determine risk.
• Deciding and negotiating on replacement/cash/claims card.
• Authorizing repairs/cash settlement.
• Writing Claims Report and updating the central claims file.
• Handle and resolve clients/brokers complaints in a timely and fair manner.
• Managing relationships with client, broker, service providers and internal stakeholders (relationship managers, claims committee, opinions from underwriters); and
• Ensuring effective and continuous communication with all stakeholders.

QUALIFICATIONS AND EXPERIENCE

• Matric (Grade 12) with Mathematics
• Short-term insurance qualification (NQF4) plus completed Digital Non-motor Assessors Skills Programme
• Certified Fraud Examiner qualification advantageous
• Five (5) years' or more relevant experience at digital non-motor level (full spectrum), field assessing experience advantageous
• OR
• Seven (7) or more years' relevant claims assessment experience (non-motor) (full spectrum)

KNOWLEDGE AND SKILLS

• All relevant product training completed
• Familiar with IM external systems
• Must have experience in adjusting process, assessor reporting tools, building terminology, repair estimation on building damage, indemnity issues, non-standard roofing e.g. thatching, floor coverings, gyproc, building repair calculator and advanced electronic equipment
• Ability to do investigations on buildings, its contents and fire

PERSONAL ATTRIBUTES

• Analytical thinking
• Information seeking
• Directiveness
• Initiative
• Flexibility
• Customer Service Orientation

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What will you do?

• Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Cape Town, Bellville. The insurance consultant role is focused on providing an end-to-end service and support to brokers. 

What will make you successful in this role?

• This role is focused on, but not limited to; servicing broker requests, including enquiries.
• Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
• Dealing with general insurance and policy specific enquiries;
• Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
• Assisting to resolve all insurance queries within required timeframe and compliance requirements;
• Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
• Undertaking to adjust premiums in line with new asset values;
• Managing client expectation on expected turnaround times for submitted requests;
• Adhering to underwriting criteria and regional requirements;
• Assist with profiling the client with the best suitable product and underwriting criteria;
• Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
• Assisting in implementing solutions for improvement; and
• Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12
• 60 commercial lines FAIS credits
• A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous 
• Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
• Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets

KNOWLEDGE AND SKILLS 

• Excellent verbal and written communication skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
• Ensure adherence to quality, compliance and accreditation standards
• Conduct efficient administration
• Optimising work processes

Knowledge and Skill

• Customer Service
• Administration
• Quality, compliance and accreditation
• Team Support
• Personal Attributes
• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Situational adaptability - Contributing independently
• Optimises work processes - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently
• Drives results - Contributing independently

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What will you do?

• This career opportunities are available at Santam Direct for a Client Service Consultant; the successful incumbent will be based in Bellville.  

The Client Service Consultant will offer world class products and services to clients, whilst achieving targets related to quality, productivity and compliments in a call center environment.  

What will make you successful in this role?

• Accurately capture client information on the relevant system. 
• Execute client requests within the agreed timeframes, quality standards and legislation. 
• Handle all the administrative tasks according to agreed standards and turnaround times.  
• Engage with client in a client centricity manner. 
• Ensuring accurate completion client requests and follows up to ensure queries are resolved timeously, as per service level agreement. 
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence.  
• Ensuring client service level agreements are met and exceeded.  
• Excellent time management skills. 
• Consistent achievement of agreed productivity. 

QUALIFICATIONS AND EXPERIENCE 

• Grade 12/ Matric 
• NQF Level 4 Qualification in Short Term Insurance 
• Completed Regulatory Exam (RE 5) 
• A minimum of 3years experience in short term insurance (Personal Lines Insurance)  
• Willingness to work shifts as well as overtime 

SPECIFIC REQUIREMENTS 

• There will be a probationary period for three months, which consist of the following two phases: 
• There will be a +/- 4 week training period after which your knowledge will be assessed; and 
• On a job evaluation phase during which progress will be measured against your ongoing ability to meet a set sales target.

KNOWLEDGE AND SKILLS  

• Strong verbal and written communication skills 
• Excellent interpersonal, communication and networking skills 
• Strong client service orientation 
• Ability to work under pressure 
• Attention to detail 
• Self-motivated and comfortable in taking initiative 
• Ability to work independently

Knowledge and Skills

• Customer Service
• Administration
• Quality, compliance and accreditation
• Team Support
• Personal Attributes
• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Situational adaptability - Contributing independently
• Optimises work processes - Contributing independently

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently
• Drives results - Contributing independently

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WHAT WILL YOU DO

• The successful incumbent will be responsible for leading a team of Motor Wreck Administrators that are affiliated to the different motor claims regions, providing senior management assurance of adhering to claims philosophy, claims policy, standard operating procedures and relevant regulatory compliance and adherence.

This role also requires the successful incumbent to laisse with other stakeholders on a regular basis, such as brokers, clients, salvage management, IT, finance houses, auction houses, courier services, etc. 

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Ensure that claims are settled correctly and in accordance to policies
• Ensure compliance with Santam, industry and legal regulatory requirements ensuring TCF principles are embedded, across the claims motor value chain.
• Lead and manage the team of wreck administrators and manage external supply base of external assessors
• Provision of good and sound financial settlement solutions related to finance agreements, ie lease and hire purchase agreements
• Find innovative ways that will improve processes and turnaround time
• Negotiating skills and understanding of motor dealership networks operations
• Identify and implement improvement opportunities 
• Provide performance feedback to leaders and management team 
• Collaborate on initiatives / projects 
• Evaluating and measuring customer satisfaction and other performance outcomes 
• Stay abreast with financial changes in the economy related to interest rates and implement changes effectively
• Professional management of staff related matters and implementation of company policies
• Leading and motivating staff
• Regular interaction with staff to keep the team motivated and deliver high levels of client service

QUALIFICATIONS AND EXPERIENCE

• Matric 
• Insurance related qualifications an advantage
• Sound claims settlement expertise
• At least 5 years short-term claims insurance industry experience in a managerial role
• Sound financial background in vehicle asset finance

SKILLS

• Good conflict management, negotiation and communication skills
• Understanding broker model
• Strong conceptual development
• Exceptional leadership skills
• Great interpersonal skills
• Good planning and analytical skills
• Active problem solving skills
• Ability to articulate complex or technical concepts and issues in business terms
• Ability to influence senior management in delicate deliberations

KNOWLEDGE

• Knowledge of claims and administrative processes
• Working knowledge of Santam Systems (e.g. BPM, Main Frame, Qlick view, Ins-track, Avaya, JDE) 
• Personal & Commercial Lines Insurance

COMPETENCIES

• Driving strategy
• Client service focus
• Innovative
• Change leadership
• Talent enablement
• Performing under Pressure

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What will you do?

• This career opportunity is available at Santam Specialist Business, Agri Business Unit, for the Manager Business Development – Agriculture Crop Insurance (Africa) who will be based in Gauteng.

This role assumes overall responsibility for Growth and Profitability in territories outside of South Africa. 

What will make you successful in this role?

• Development and implementation of strategy for crop insurance in territories beyond the borders of South Africa.
• Marketing – High level co-ordination to support sales and identify new business opportunities.
• Build and maintain high quality relationships with Sanlam Pan Africa Partners.
• Identify opportunities for profitable growth in territories outside of South Africa. 
• Motivate, retain and guide personnel.
• Reinsurance: Principal Accountabilities
• Assist Santam Re and reinsurance broker in the placement of the Santam reinsurance program for Crop insurance. 
• Compile and distribute monthly reinsurance reports.
• Compile information pack for reinsurance renewal.
• Market expansion: Principal Accountabilities
• Responsible to develop crop insurance solutions for small scale farmers.
• As member of the SAIA Agricultural Forum work toward creating a Public Private Partnership for agricultural insurance in South Africa.
• Research and develop Index based products where indemnity-based products are not suited. Represent Santam Agriculture on the SAIA Agricultural Forum.

Qualification and Experience

• Relevant qualification in Agriculture/ Business Management Degree or equivalent.
• Minimum 7 years’ experience in short term insurance business development were experience in Agriculture Crop insurance will be an advantage.
• Understanding of Reinsurance 
•  Experience African markets outside of South Africa.
• Experience in operating at a senior management level in the short-term insurance industry.
• Experience in conducting high-level negotiations with clients.
• Strong sales and business skills.

Knowledge and Skills

• Strategic thinking and planning.
• Project and process management
• Organisational and analytical skills
• Relationship Management (internal & external) 
• Employee coaching & mentorship
• Drive collaboration across different business areas
• Ability to conduct research into regulatory compliance issues
• Advanced knowledge of the legislation affecting the financial services industry, in particular the insurance industry.
• Ability to drive and manage the behavioural change of staff to deliver on productivity and quality. 
• Leadership ability to create vision and motivate and energise staff. 
• Establishing and maintaining healthy relationships within the industry

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

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WHAT WILL YOU DO?

• This career opportunity is available at Santam’s Corporate Services in the for the Financial Management department. The role is based in Bellville, Cape Town. 
• The Group Financial Accountant will provide assistance in the financial management and statutory reporting function of the Santam group. 
• This function encompasses both externally directed financial reporting to shareholders and the Board as well as internally focussed reporting with regards to management reports.  The objective will be the production of timeous and accurate consolidated financial results to be included in management reports, statutory financial statements and reports on the overall consolidated financial results for the Santam Group of Companies

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• An interest in both routine and non-routine tasks.
• Ability to reperform working papers with minimal coaching.
• Strict adherence to deadlines.
• Appreciation for even the simplest procedures being important.
• Investment of personal time.
• Ability to prepare timeous and accurate notes to statutory financial statements.
• Ability to prepare timeous and accurate monthly management reports.
• Assistance with audit queries.
• Assistance with general ledger process.

QUALIFICATIONS AND EXPERIENCE

• CA (SA)
• Minimum 3 years of financial services experience; experience in the insurance industry would be highly recommended.
• Extensive financial accounting experience in complex technical environments, including consolidation and group reporting experience.
• Experience in financial management reporting.

KNOWLEDGE AND SKILLS

• Comprehensive and extensive knowledge of IFRS, ideally insurance accounting.
• Insurance Act, Companies Act
• Tax knowledge
• Computer literate (Advanced Excel)
• Knowledge of and experience with Hyperion Financial Management would be highly recommended. 
• Strong numeracy and analytical skills
• Results orientated and deadline driven
• Capacity to operate in a high pressure environment
• Critical thinking skills and an eye for detail
• Problem solving
• Financial and business acumen
• Good communication skills
• Strong capability for research of a technical nature
• Ability to work with diverse stakeholders

PERSONAL ATTRIBUTES

• Drives results
• Taking ownership
• Collaborates
• Client focus
• Flexibility, adaptability and resilience
• Cultivates innovation
• Analytical thinking

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Responsibilities
Strategic Thinking

• Understands the company strategy and where their work fits in.
• Sets the strategic direction for the JaSure App, in close collaboration with the Head of Product and the broader leadership team.
• Stays abreast of the mobile technology landscape and identifies opportunities to leverage emerging capabilities of mobile platforms and devices.
• Thinks critically about prioritisation decisions and makes smart trade-offs.
• Identifies new opportunities to move the needle for the business.

Analytics and Technical Skills

• Seeks to understand the end-to-end technology environment and architecture.
• Fulfils the role of Product Owner within the Agile software delivery environment (backlog grooming, sprint planning, ticket development etc.)
• Creates thorough specifications incorporating core and edge cases. Collaborates effectively with engineering on data model design and system architecture.
• Conducts rigorous testing to ensure a high quality end product.
• Understands and improves the App analytics environment and proactively uses data to inform design or prioritisation decisions.

Problem Solving and User Understanding

• Conducts formative product discovery and user research to understand the problem, solution space, and user needs.
• Validates design decisions through user testing and/or research.
• Partners closely with Design on user experience decisions.
• Can quickly troubleshoot and diagnose bugs and issues.

Collaboration and Communication

• Maintains strong and effective working relationships with peers.
• Builds effective partnerships with counterparts in other departments.
• Contributes to cross-functional initiatives in a collaborative manner.

Leadership

• Helps build and improve the Product team, tools,  and ways of working
• Supports recruitment processes within Product and in other functional areas
• Turns vague ideas into implementable projects.
• Sets an example to others by embodying the JaSure values.

Qualifications and experience

• 5+ years digital product management experience (e.g. Product Manager, Product Owner).
• Bachelor’s Degree in a relevant field or equivalent professional experience.
• Experience product managing a Mobile App (Android and iOS).
• Experience in a start-up environment is advantageous
• Business and system analysis experience is advantageous
• Experience in Insurance or Financial Services is advantageous.
• Experience with product analytics platforms e.g. Firebase, Google Analytics, Mixpanel, Amplitude, Kissmetrics etc.
• Excellent verbal and written communication.
• Passionate about the Tech industry and has an eye towards the future.

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What will you do?

• A position of Leadership Development Specialist exists in Santam based in Johannesburg. 
• The purpose of the role is to develop and maintain an emphasis on internal and external learning initiatives focused on leadership development with use of external partners where appropriate. This role assists with the development, design and execution of specific programmes and initiatives to support aspiring leaders to develop the knowledge and skills required to step up to managerial and leadership roles.

What will make you successful in this role?

• Supports the execution of the leadership development strategy and deployment of innovative learning solutions and talent management with the objective of enhancing organisational capability and talent productivity 
• Responsible to deliver within the broader areas of Leadership and People Development 
• Responsible to execute, manage and evaluate organisation- wide learning programs 
• Responsible to manage, prioritise, align and enable the implementation of strategic programs, initiatives and projects specific to leadership and career development
• Supports functional leaders for the effective management of top talent
• Supports the design and execution of the leadership development strategy in a holistic and interdisciplinary approach.
• Build initiatives around principles and practices that expressly ensure that the organisation’s talent pipeline is developed in line with business strategic goals and objectives
• Partners with the business to identify leadership development needs and devise solutions which deliver successful outcomes
• Explores emerging technologies to create or adopt new innovations in delivering the best learning experience for the business
• Leverages existing technologies available in the business to build and develop future fit skills and skills required to deliver on the organisation’s business strategy
• Leverages data analytics to articulate ROI of leadership development investments made

Qualification and Experience

• Relevant Diploma/Degree 
• 5 years’ experience in leadership development 

Knowledge and Skills

• Project Management skills (Planning, Organising & Controlling)
• Computer literacy skills (Excel, Powerpoint, see skills required for full list)
• Good communication, analytical thinking, decision making and problem-solving skill
• Track record of creating innovative and measurable solutions to business challenges
• Strong data analytics and experience with relevant software e.g. Power BI
• Previous experience operating in a centre of excellence 
• Previous experience in analysing information and using this to inform recommendations and implement practical solutions

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others

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What will you do?

• Under general direction, researches, collates, records and examines coverage information to make highly complex short term claim settlement determinations. Within company guidelines, approves or denies payment. May assist in training lower level Claims Clerks. 

What will make you successful in this role?

• Understanding incoterms (contract of sales)
• Understanding international & local trade 
• Fully acquainted with shipping documents 
• Able to understand standard marine policy wording including Hull & pleasure craft / Stock Throughput / Cargo Policies 
• Fully understand the Institutes Cargo Clauses especially "A", "B", "C", AIR / Frozen Food Clauses 
• Report all complex claims and claims over mandate to seniors based on their mandates 
• Responsible for requesting mandated payments 
• Assist in extracting files for diary & maintain diary control as may be requested by Senior claim specialist / team leader 
• Involves team leader / specialist in complicated / problematic claims / large losses 
• Appoint or forward docs to a recovery agent once claims are finalised and update recovery schedule 
• Keeps management / underwrites updated on policies with excessive claims and trends 
• Assist with accounts enquiries / dispatch of documents iro reinsurance claims 

Qualification and Experience

• Matric / Grade 12 
• 5 - 7 years experience in general insurance 
• 2 years in the marine industry will be advantageous 

Knowledge and Skills

• Good written and verbal communication skills (English)
• Computer literate 
• Technical and Analytical Skills
• Excellent negotiation skills 
• Development of critical skills and capabilities 

Core Competencies

• Cultivates innovation - Contributing independently
• Customer focus - Contributing independently
• Collaborates - Contributing independently
• Being resilient - Contributing independently
• Drives results - Contributing independently

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What will you do?

• A position for a Senior Legal Advisor exists in the Corporate Legal Services team, based at Santam Sandton or Tyger Valley, Cape Town.
• The purpose of the role is to render legal support and solution services to the Santam Limited Group, taking into account commercial demands and business imperatives.

What will make you successful in this role?

• Manage all legal aspects and key contracts in the direct, intermediated and outsourced business environments ie binder holder, outsourced services and intermediary services agreements in our Conventional, Specialist and affiliate businesses.
• Lead the business in achieving legally and commercially sound outcomes through the provision of considered and legally astute advice. 
• Support business interactions with external services providers and stakeholders, including but not limited to claims disputes, service disputes and managing non-claims litigation.
• Assess the impact of legislative and/or regulatory developments on business and design solutions to address the impact, including but not limited to short-term insurance underwriting, products, distribution models and client service partners such as panel beaters, adjusters etc.
• Provide support to Claims on legal matters including internal arbitration, Ombud review satisfaction, claims management philosophy and claims settlement processes.
• Manage and work in close proximity with the business and the various underwriting teams in the drafting and reviewing of general commercial contracts and policy documentation.
• Manage the negotiation and implementation of all legal aspects of strategic commercial projects and transactions.
• Generally identify, manage and mitigate legal risks for the Santam Group.

Qualification

• The minimum formal qualification for this job is a LLB university degree and admittance as a practising attorney or advocate in the High Court of South Africa. 

Knowledge and Experience

• At least eight to ten years working experience in the short-term insurance environment.
• Highly developed negotiating skills and a very thorough working knowledge of insurance law.
• Highly developed research and reasoning skills and the ability to communicate complex legal concepts in a user-friendly format.
• High level of professionalism with the ability to provide legal solutions which are comprehensive, accurate and practical within very tight timeframes.
• Commercial and competition law experience and expertise are an added advantage.

Skills

• Commercial orientation
• Interpersonal skills
• Microsoft suite
• Influencing skills
• Strong written and verbal communication skills
• Ability to build and maintain good relationships with key stakeholders
• Ability to interpret and analyse information
• High degree of self-management, displaying an organised and measured approach 

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Courage - Contributing through others
• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others

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What will you do?

• A position has become available within Santam Marine for an Underwriting Clerk and will be based in Cape Town.

What will make you successful in this role?

Underwriting:

• Underwrite and manage a portfolio of existing and new business, which may be complex in nature, including all tasks associated therewith but not limited Underwriting Governance which includes detailed risk evaluation and assessment, coverage and exposure analysis, detailed claims analysis and wording review & negotiations within underwriting authority.
• Refer and acquire sign-off relating to matters falling outside of own authority, in accordance with authority matrix.
• Adherence at all times to the authority matrix, departmental protocols and procedures, including Underwriting Governance provisions.
• Detailed explanations regarding changes with respect to terms/ underwriting stance.

Client Liaison (Internal and External)

• Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
• Continuously monitor quality and accuracy of the documents and KIT/M-file records produced by the system
• Get involved in ongoing system testing

Reinsurance gap exposure management 

• Follow up on quotations and renewals.
• Sign and check policy documentation.
• Attend to daily administrative tasks in accordance with organisational standards, processes and procedures.
• Adhere to organisation’s standards, processes and processes as it relates to underwriting governance. 

Reporting:

• Feedback on findings and priority remedial actions required
• Assistance with risk and compliance reporting and submissions 

Stakeholder Management:

• Maintain and develop effective relationships with key internal stakeholders

Qualification and Experience

• Matric
• A tertiary qualification in Insurance and Risk management is preferred
• 3-5 years marine underwriting experience

Skills

• Core technical skills in the areas of underwriting, reinsurance, and risk management
• Strong interpersonal, facilitation and verbal and written communication skills
• Ability to self-manage while managing assigned teams and projects.
• Ability to work appropriately with sensitive and confidential information 
• Demonstrate passion and commitment for excellence 
• High attention to detail
• Approachable and customer/ service-orientated

Core Competencies

• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Drives results - Contributing dependently
• Collaborates - Contributing dependently
• Being resilient - Contributing dependently