Job Vacancies at Old Mutual South Africa

Job Description

Role Overview:

• Responsible for the technical performance of a platform, as well as the evolution of the platform. Ensure the integrity, consistency and resilience of platform features and functions across geographies and manage the backlog of defects, gaps and design features (as well as technical debt items) to ensure availability, reliability, performance and security to appropriate levels to enable high quality customer service across the organisation. Oversee core responsibilities and behaviours of platform team.

Key Result Areas:

Develop and maintain Platform Architecture and roadmap to create visible pipeline of platform features

• Work with stakeholders to define platform strategy and roadmap that encompass the current and future needs.
• Develop and maintain as-is and to-be conceptual, logical, and physical architectures of the platform in collaboration with product owners, architecture, technical and business stakeholders.
• Develop Platform Roadmap of key features and activities required for the platform and ensure visibility and delivery.

Monitor & evaluate configuration standards of the platform to maintain requisite stability, resilience & performance levels

• Ensure that the platform is configured to be secure and meet service level objectives.
• Progress the platform’s capabilities toward being able to be built automatically, through CI/CD practices.
• Ensure that technical debt levels are kept under control with regular re-factoring / remediation / simplification.
• Develop and maintain runbooks for all required platform services / functions.

Manage and maintain operations of the platform for audit and stability purposes

• Work with Infrastructure and Operations teams to plan for and maintain the capacity levels of the platform.
• Maintain support levels of platform, ensuring components are upgraded according to agreed versions.
• Conduct disaster recovery testing according to agreed schedules.
• Contribute with technical stakeholders on the development of SLAs for inclusion to platform service catalogues.
• Ensure monitoring exists and that alerts are raised in the events of failure, slow-down, etc.
• Ensure that the platform is secure to prevent unauthorized access and enable adherence to licensing agreements.
• Determine the root cause of all failures on the platform and determine remediation actions.
• Quality assures code deployed onto the platform & ensure deployments follow change & release processes.

Stakeholder Management and engagement to enhance service delivery

• Identify and maintain continuous engagement with customers/users/services of the platform.
• Ensure that the usage guidelines for the platform are documented, published and discoverable.
• Publish availability and performance metrics and maintenance plans for the platform that is readily accessible.

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders across channels and administrative teams.
• Develop work routines in line with operational plans / schedules to manage achievement of service delivery goals.
• Share knowledge & participate to create of standards, control systems and procedures to maintain service delivery.

Manage quality people practices

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Collaborate and work with wider business teams to deliver required service levels.
• Actively share information with other team members regarding successes, issues, trends, and ideas.
• Cascade direction across teams and ensure team alignment on strategy, performance objectives, plans & priorities.
• Build / contribute to a high-performance team environment & culture through self-directed teams by driving performance management & measurement that is aligned with agile working practices.
• Actively participate and contribute within the cross functional team.
• Proactively lead the implementation of agile practices, remove barriers to success and ensure seamless delivery in a continuously changing work environment.
• Identify and develop learning plans for the platform engineering role.
• Coach, mentor & support platform team on technical solutions and problem resolution.
• Participate in peer reviews, testing, problem solving within and across the broader team

Platform Overview:

• Build Development Infrastructure and support delivery teams for demos and releases
• Create and maintain the continuous delivery pipeline toolchain, including continuous integration, automated builds, automated build verification testing, and automated deployment.
• Create platform and environments for development, solution demos, and user acceptance testing.
• Prepare technical environments to demonstrate new solution functionality for System and Solution demonstrations.
• Support delivery teams to prepare, package, and deploy solutions (DevOps Continuous Delivery Pipeline).

Provide initial support to delivery teams in End-to-End Testing and improving testing maturity

• Work with delivery teams to create newly automated test scenarios and organise test cases designed by teams into ordered suites.
• Extend test scenarios to data sets that closely match production.
• Test solution performance against non-functional requirements & assist in identifying system shortfalls & bottlenecks.

Requirements - Skills and Experience:

Education and Experience:

• Bachelor’s degree in computer science or other technical/scientific discipline
• Experience in DevOps practices
• Experience in working with teams in a complex IT environment
• Experience in leveraging and deploying into AWS

Knowledge and Skills:

• Ability to conceptualize client needs and translate them into requirements and proposed solution.
• Ability to triage and resolve defects in requisite programming language.
• Continual learning & inquisitive mindset.
• Persuasion, selling, diplomacy and presentation skills.
• Advocate the use of cloud native and open-source tools and software.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
• Ability to work creatively & analytically in a problem-solving environment.
• Ability to build rapport with team members and clients.
• Strong organizational skills and ability to handle multiple aggressive deadlines.
• Ability to work in a self-directed manner to delivery high quality outputs even under stressful circumstances.

Closing Date

10 February 2023

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Job Description

• Provide quality front-end business intelligence systems development services for the Mutual & Federal Business Intelligence team under the guidance of the Technical Lead that will support and present information and/or findings to allow effective business decision-making within Old Mutual Insure
• Extract data from the Warehouse Dimensional Marts and design and build front end processes that will satisfy the end user requirements.
• Test programs and processes written to ensure that the desired end result is met with a strong emphasis of data and data management.
• Obtain Data for Business Analyst and/or Systems Analyst in order to satisfy ad hoc requests
• Perform impact analysis;
• Perform regression testing, if required;
• Review business specification with Business Analyst;
• Approve business specification;
• Implement any changes required;
• Retest functionality and address fixes required;
• Conduct unit testing;
• Develop functionality per specification

Closing Date

17 February 2023
 

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Job Description

• Be part of helping Old Mutual be agile through our newly established Agile CoE.
• The Agile Coach empowers teams to adopt Agile as a culture shift. They use their level of experience and ability to influence to affect change from a command-and-control culture to a collaborative one enabling the adoption of a new way of working.

The successful candidate:

• Teaches, Coach and Mentors teams on adopting new ways of work
• Enables the transition to Agile by empowering teams to develop an Agile mindset
• Trains teams to enable them to transition to an Agile way of working.
• Sets up processes to support Agile-based approaches.
• Facilitates change in new ways of working.
• Applies System thinking to expose bottlenecks.
• Evaluates and Advises on Agile Frameworks.
• Forms part of a network of Agile Coaches embedded in the various businesses across OML
• believe in being agile is more important than doing agile
• Shows the agile behaviour in everything they do.

Requirments:

• Bachelor’s Degree or relevant tertiary qualification
• 4+ years’ working experience in Agile, Scrum or SAFe frameworks and coaching
• Relevant Agile certification required (A-CSM, ICAgile, SAFe)
• Strong understanding of Scrum, Scaling Framework and agile frameworks
• Experience as a Scrum Master and agile coach
• Showing the agile mindset
• Knowledge of agile software development

Closing Date

27 February 2023

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Job Description

• The Senior Solution Architect primarily works with the business domain experts and business leadership to craft a solution that is fit for purpose from a business perspective.
• Consequently they focus their attention on a smaller facet of service (the solution package) to make sure that it operates effectively as part of the whole as well as independently as a stand-alone solution.
• Focusses on the technical and business feasibility of a solution and ensure that it fits within well-established patterns and guidelines laid down by the enterprise architects and solution practice architects.
• Takes responsibility for the quality, commercial compliance and technical integrity of the solution being delivered back into the business.
• Works actively with senior technology / platform systems analysts from across the operational space (both internal subject matter experts and those of the chosen suppliers).
• Could have a small team of solution architects under his/her guidance.

Requirements: Skills, Qualifications and Experience required:

• Matric
• BSC.
• IT Technical skills. (Java, Java Script)
• Software modelling.
• Grasp of IT concepts, patterns, principles
• Policy Administration knowledge
• Cloud certification

Closing Date

10 February 2023
 

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What do we need from you?

• Grade 12 (Matric) certificate
• FAIS compliance
• RE5 an advantage
• A clear criminal and credit check
• A minimum of 7 years working experience (preferably in sales in financial services)
• Proven computer literacy (MS Office suite)
• Excellent communication skills (written and verbal)

Skills

• Articulating, Embracing Change, Goal Planning, Influence, Microsoft Office, Seizing Opportunities, Strategy Development

Education

• High School (Grade 12)

Closing Date

30 April 2023

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Job Description

• Provide quality direct sales service that results in the production of business from new and existing sources, which contributes to the profitability and growth of the company.

Provide quality direct sales service that results in the production of business from new and existing sources.

• Identify and execute on innovative methods to build own insurance portfolio.
• Prospect for new clients through networking, cold-calling and door to door canvassing.
• Manage and drive portfolio profitability and growth by ensuring that on-going service and support (amendments, renewals, and claims) provided to clients is delivered on time and improves the quality of the business underwritten.
• Conduct a comprehensive risk evaluation for the client.
• Provide solutions to clients by selling non-life products aligned to their needs.
• Continuously build client base to secure future portfolio growth.
• Identify and action on cross & up selling opportunities across all products.
• Sell according to agreed targets for the day, week and month.
• Maintain minimum agreed quote volumes.
• Maintain a minimum agreed quote to sales ratio.
• Maintain an agreed NTU – and Cancellation ratio.
• Perform after sales service tasks according to allocated portfolio of customers.
• Monitor and resolve escalated client queries and complaints timeously.
• Manage relationships with clients and ensure that Service Level Agreement standards are met or exceeded in all engagements.
• Retain existing business including renewal discussion in line business process and FAIS Code of Conduct.
• Create collaborative relationships with other departments (underwriting/pricing, and claims) to determine process improvements designed to enhance the customer experience and create easy, value peace of mind.
• Manage time and workloads to ensure that deadlines and targets are met.

Quality service delivery

• Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries.
• Proactively suggest improvements in service and relations where applicable.
• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional service.

Cost control and governance adherence

• Proactively ensure the use of time, resources, money, materials or equipment is in line with organizational policies and procedures.
• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.

Quality people practices

• Align own behavior with the organization’s culture and values.
• Share and transfer product, process and systems knowledge to colleagues and team members.
• Collaborate and work with the OMI team to deliver required service levels.
• Actively participate in the OMI team to ensure functional balanced scorecard objectives are achieved.
• Ensure achievement of own performance objectives.
• Actively participate in own professional development and career path.

Education

• Matriculation Certificate (Matric)

Closing Date

28 February 2023

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• To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.

Role Description & Key Result Areas:

• Deal with client enquiries via telephone (inbound and outbound), email, and web-chat.
• First contact resolution of applicable queries/ transactions.
• Deals with first level escalations and complaints.
• Effectively manage customer expectations.
• Processing new and existing business on behalf of customers and advisors.

Customer Service Delivery

• Initiates processes and deals with clients requests across different platforms while adhering to productivity standards.
• Deals with first line queries and escalates complex queries appropriately (inbound and outbound)
• Finalises request at point of contact where possible.

Personal effectiveness

• Conduct themselves in an ethical manner at all times.
• Individually accountable for managing own time, tasks and quality of output for periods of 1 day to a maximum of 3 months.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by continual self-study and making use of learning opportunities available in the business.

Relationship building

• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs and providing an exceptional customer experience.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Demonstrates behavior in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

Personal Attributes

• Customer Centric
• Problem Solving
• Action Oriented self-starter
• Collaborative
• Computer literate
• Strong Communication (verbal/ written)

Qualifications and experience:

Role Requirements

• Matric (with Maths) or equivalent NQF level 4 qualification.
• You must be able to work flexible start times (shift-work) Mon-Fri from 07h00-20h00 and Sat 08h00-13h00. This will be reviewed from time to time, based on business requirements.

Education

• Matriculation Certificate (Matric) (Required)

Closing Date

13 February 2023

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Job Description

• Defines and maintains architectural standards for the domain-specific development, deployment and management of application, information, communication and technology infrastructure to ensure affordable, cost effective and high quality deployment and utilisation of same. The incumbent in this role is individually accountable for service delivery through own efforts for periods of up to 1 year.
• Governs and assists solution development to enable conformance to the Group (including OMSA) ICT architectural standards.
• (Governs and) assists solution Life Cycle Management to promote adherence to the OMSA ICT Principles (e.g. ¿one-of-anything¿), and synergy across OMSA.
• Proactively practises continuous learning by researching material, selling concepts and generally playing a role that continually challenges the business to operate at new levels of excellence and efficiency.
• Provides ICT consulting to the Group (including OMSA) Technology project teams and clients, with the view to maximise the value and affordability of the data, information, applications and infrastructure.
• Contributes (from an architecture domain perspective) to the development, evolution and maintenance of a detailed OMSA ICT architecture through the involvement of appropriate people, such as business managers, project managers and designers, as well as the key internal and external forums.
• Provides long-term management of the Group (including OMSA) ICT Architecture Strategy to ensure appropriate use of technology and maximum value-realisation, within a particular architecture domain.
• Provides input to and ensures that the Group (including OMSA) ICT architecture aligns with OMSA ICT Strategy, Policies and Principles and is presented and approved through the Group Architecture processes.
• Provides expert advice, and where appropriate, participates in contract negotiations with technology-related suppliers.
• A key differentiator between this and the IT Architect role is the depth and breadth of understanding within an IT domain/across two domains.
• Must be able to consult with and influence members of various executive committees as the senior representative of the architectural team.

Closing Date

17 February 2023

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Job Description

• Old Mutual’s Actuarial Infrastructure Team (AIT) is a Centre of Excellence situated in Cape Town and Sandton. The team is responsible for the design, development and maintenance of actuarial models, data repositories and process automation for the Financial Reporting & Pricing functions in Old Mutual’s life assurance businesses.
• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question
• In addition to focusing on the models, the team is responsible for IT solutions & governances supporting the actuarial models and processes. Meeting IFRS17 actuarial requirements is a significant challenge for the team in the coming years. These responsibilities require suitably skilled actuaries to deliver.
• As a key member of our team, the immediate challenge will be developing and implementing efficient modelling & IT solutions including process automation for all business requirements with specific focus on the requirements from the new IFRS17 accounting standard.

Key Result Areas:

• Finding and implementing solutions for modelling and reporting challenges (primarily for IFRS17)
• Designing, implementing and maintaining appropriate IT solutions in support of the actuarial reporting function
• Designing and maintaining databases for the management of all actuarial reporting data
• Working on projects spanning across several business units
• Identifying opportunities for standardisation and improved efficiency through automation or process changes
• Implementing and maintaining data and model governances

Skills, Qualifications and Experience required:

• Actuarial student with a minimum of 9 exam credits
• At least 2 years relevant work experience
• Excellent programming skills
• Passion for models, programming, IT & data
• Proven process design and automation skills
• Creative problem-solving skills with the ability to design appropriate models and IT/process solutions
• Able to give recommendations on best practices on design
• Able to grasp complex requirements quickly
• Be able to work efficiently and accurately
• Able to communicate well and be understood by others
• Deadline driven and highly motivated
• Be able to deliver various responsibilities in parallel
• Works well in a team with the aptitude to promote team goals

Following will be advantageous:

• Experience with SQL, SSIS, VBA & C#/C++
• Experience with Prophet development & DCS
• Knowledge of IFRS17 (e.g. development & infrastructure

Skills

• Actuarial Services, International Financial Reporting Standards (IFRS), SQL

Education

• Bachelors Degree (B): Actuarial Science (Required)

Closing Date

18 February 2023

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Job Description

• The successful candidates manage daily operational (client service and or administrative) delivery within specific functional area. Delivers, maintains and enhances service / work standards and work quality via a team of administrative staff, within a given process/es. Manages an operational budget, employee well-being and morale and other people processes (such as Recruitment, Performance Management and Talent Management). Accountable for technical decision making of a function as well as management of work volumes / flow. Establishes and maintains client / customer relationships. Could take accountability for the implementation of a strand of an operational project. Extensive experience in day to day management. Manages between 5 and 25 administrative staff (could include some specialist staff).
• The Servicing business unit is a dynamic and fast-paced environment therefore candidates with high resilience will be best suited. This role also requires suitable numeric and verbal competence, which will be assessed.

Generic Key Result Areas:

Budget Control:

• Manages an operational budget.

Operational Delivery:

• Accountable for technical decision making within a specific functional area.
• Could take accountability for the implementation of a strand of an operational project.
• Extensive experience in day to day management.
• Manages daily operational (client service and or administrative) delivery within specific functional area.

Quality Assurance:

• Delivers, maintains and enhances service / work standards and work quality within a given process.
• Develops and maintains procedural documentation.
• Ensures daily processing complies with all appropriate product and legislative rules and requirements.

Relationship Building:

• Builds and manages external relationships.
• Establishes and maintains relationships with internal stakeholders.

Team Effectiveness:

• Accountable for others' time, task and output quality, for periods of up to 3 months.
• Balances own priorities with directing and motivating others.
• Coaches and mentors staff.
• Creates a climate for optimal performance.
• Guides and directs staff to achieve operational excellence standards.
• Individually accountable for customer/client service delivery through efforts of others, for periods of up to 3 months.
• Manages performance.
• Plans and assigns work over the applicable period.
• Responsible for day-to-day feedback and review of performance.
• Selects potential staff to sustain customer/client service delivery.

Qualifications and experience:

Role Requirements

• Matric or equivalent NQF level 4 qualification.
• Post Matric tertiary qualification NQF 5 and above (preferred).
• Lean/Process Optimization.
• Post matric qualification e.g. relevant Degree or 3 year National Diploma advantageous.
• Proven people management experience of 2 – 5 years will be essential.
• Working knowledge within a Call Centre environment, Call Centre workflow systems as well as back office processing will be advantageous.
• Knowledge and understanding of service level agreements (SLA) and cycle times would be advantageous.
• Knowledge of HR and IR practices will be advantageous.
• Ability to lead a team focused on delivering exceptional client services.
• Excellent communication (verbal & written) interactive skills.
• Strong interpersonal, persuasive, negotiation and presentation skills.
• Be able to work under pressure.
• A passionate team player that will coach and upskill their staff.
• Must display sound planning & organising skills.
• Able to display tact, diplomacy & empathy.
• Sound problem solving skills and ability to take ownership for problems.
• High stress tolerance levels.
• Adaptable to change within the organization.

Business Specific Key Result Areas:

• 3-5 years’ experience in Financial Services.
• Knowledge of Financial Markets in general.
• Operations experience i.e. Process optimization, efficiencies and Lean.
• Managing Quality.
• People Leadership (2-5 years’ experience)
• You must be able to work flexible start times (shift-work) Mon-Fri from 07h00-20h00 and Sat 08h00-13h00. This will be reviewed from time to time, based on business requirements.

Closing Date

13 February 2023
 

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Job Description

• To effectively control the Digital Motor Assessing area and ensure containment of cost per claim and provide excellent service .
• To continuously improve claims service and contain claims costs with the assistance of the claims support areas, other business divisions and service areas of the company

Contain the increase in average cost of claims

• Percentage increase as per the strategic plan, except for extraneous variables not within the department’s control

Control claims spend

• Utilization of reports generated.
• Monitor productivity targets.
• Utilize external service providers selectively
• Review productivity reports generated

Minimize Fraud

• Fraud awareness training to new staff by Training Department
• Communication of developments/trends/initiatives
• Compliance mandates

Minimum Job Requirements

• Matric equivalency/NTC3
• Audatex certificate
• Technical experience (panel beating/ spray painting/ mechanical/ estimating/ auto electrical) essential
• 5 Years in Insurance industry as an Assessor

Closing Date

13 February 2023

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Job Description

• Provide IFRS 17 valuations for Old Mutual Insure. Improvement, maintenance, and documentation of actuarial processes. Processes followed should adhere to internal governance controls.
• Communication and reporting of results to various stakeholders (including senior management) is a key part of the role.

Reserving

• Produce IFRS 17 valuations at levels that are appropriate and fit for purpose for the business, to be used as the basis for relevant international accounting standards purposes which conform to professional requirements.
• Managing the extraction, processing and reconciling data. This includes further automation of these processes to ensure efficiency and to reduce the risk of errors.
• Review the methodology and calculation of IFRS 17 valuations and provide assurance on the adequacy thereof.
• Provide support in ensuring actuarial best practice in the determination of technical reserves.
• Review technical guidelines in order to recommend financial and statistical assumptions.
• Support methodology, assumption and dependency structures setting.
• Implementation of IFRS17 and other requirements in actuarial models.
• Gain a deep understanding of the impact of IFRS 17 on finance systems and identify opportunities to enhance this landscape.
• Revamp impacted processes in light of the new reporting requirements. This will require the use of innovative thinking and potentially the development of new modelling techniques.
• Manage the preparation of reports for submission to senior management and the audit committee.

Business Support

• Provide actuarial training to management and executives, as required.
• Manage the preparation of reports for submission to senior management, the audit committee and the regulator.
• Participate in the relevant governance structures and policies.
• Comply with data governance and controls framework.
• Complete control documentation required for processes.
• Responsible for relevant Technical Actuarial Review Forums.
• Support the Head of Actuarial Control in performing their oversight functions.

Stakeholder Engagement

• Develop and maintain strong working relationships with the various stakeholders within Old Mutual Insure.
• Manage effective customer service and relations to deliver customer service satisfaction
• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Resolve escalated queries and provide feedback to customers on matters resolved.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Minimum Requirements

• The role will suit technically minded individuals, ideally with in-depth actuarial knowledge and an ability to explain and reconcile different results.
• The role will require a strong ability to apply commercial and innovative thinking, including around automation of actuarial reporting processes. We’d prefer that repetitive work is automated to have time to focus on business matters with deep commercial outcomes.
• Experience with implementing change and an ability to engage with senior stakeholders will be required.
• Leadership skills

Specific requirements include the following:

• Relevant bachelor’s degree in Actuarial Science
• Qualified / nearly qualified actuary, or at least 4 years’ experience in General Insurance
• Strong technical and problem solving skills
• A strong sense of accountability
• Ability to work under pressure
• Technical Provisions / Reserving/ IFRS 17 exposure preferred
• VBA, ResQ and/or SAS experience would be an advantage
• An interest in learning new things and exploring alternative ways of completing tasks

Closing Date

28 February 2023

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• The successful incumbent will utilize their knowledge of Change Management to develop a blended, flexible Change Management Framework which the business can leverage to ensure the alignment of people, process and systems enabling an agile way of work, and embedding new ways of work faster. This role is responsible for analyzing, planning, implementing and evaluating change strategies, facilitating a collaborative approach and framework to change across the enterprise and building ownership and capability in change leadership.

Role Description / Key Performance Areas

• Design and develop a blended fit for Purpose Change Management Framework, which supports OML’s EVP, employee experience and Agile way of work
• Develop the relevant tools | toolkits and communication material for the Change framework
• Develop the appropriate capability across the enterprise to support key strategic initiatives
• Ensure Change Leads, Line Management and HRBP’s are updated on the Framework and coached to ensure understanding of processes.
• Co-ordinate agreed project-driven Change Management initiatives across the Company
• Support change leadership and management at the enterprise level
• Develop a tracker| dashboard to monitor strategic and other change initiatives in the business across the enterprise.
• Define and measure success metrics and monitor change progress
• Consult and coach project teams
• Create actionable deliverables for change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan
• Integrate change management activities into a view of the OML change landscape and the implications on engagement, well-being and performance

Capability build

• Create a community of practice for change management to strengthen the capability in the organization, as an initiative for change practitioners to share, collaborate and solution challenges.
• Enabling capability build by promoting learning via open communication, mentoring, coaching.
• Coach managers and supervisors
• Coordinate efforts with other functional specialists

Qualifications Required

• Relevant Postgraduate | Master’s Degree

Experience Required

• 5 - 8 years consulting experience or 5 years management experience delivering HR consulting services with demonstrated experience in leading medium to large transformation initiatives.
• Demonstrate knowledge and experience in leading projects focused on supporting the organization on the future readiness and ways of working. Demonstrated specialist experience in change management (that includes Transformation Management, Organizational design/development, Communication, Stakeholder Management, Change Impact Assessments, Leadership Development, Training management, Business Readiness, and Change Adoption)
• Experience in managing an operating model transition and transformational programmes
• Previous experience/exposure to Agile methodology would be advantageous.

Competencies

• Strategic
• Innovation
• Leading with Influence
• Stakeholder Management
• Collaboration
• Strong planning and Organizational skills
• Coaching skills
• Executing
• Customer First
• Personal mastery
• Preference will be given to suitably qualified candidates in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Skills

• Collaboration, Excellent organizational, planning and prioritizing skills, Innovation, Leading with Influence, Stakeholder Engagement, Strategic Innovation

Closing Date

07 February 2023

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Duties

• Work as part of our iWyze IT Support team providing 1st and 2nd level support to office workers, work from home users and all of their devices and in-house applications in the claims environment
• Microsoft Windows & Office Application Support
• Troubleshoot and establish the root cause of the reported problems in a timely manner using available resources within iWyze Claims
• Ensuring tickets are logged on Jira and maintaining updates and information in line with procedures
• Collaborate closely with our software development team and escalate issues to Engineers
• Train end users on usage of computer hardware and software
• Document processes and compile user manuals
• Work with company leadership to define project objectives, processes, policies, procedures and rules
• Explain and document technical issues in a clear way to business and end users
• Get management approval or approve alterations in rules, procedures and policies
• Inform stakeholders regarding claims project goals and expected deliverables
• Resolve claims project related problems within their area of expertise
• Fact-checking other professionals on the project to ensure data and information accuracy
• Provide feedback to project team throughout creation, testing and rollout of claims deliverables
• Working with iWyze leadership to create testing scenarios and validate test results
• Perform user-acceptance testing at the end of the project
• Validate claims deliverables produced by a project
• Create project related documentation and training manuals
• Teach or train claims project employees and consumers
• Communicate with iWyze stakeholders regarding claims project progress
• Continuous improvement – review key processes to identify gaps between customer requirements and current outputs and to identify key variances
• Achieve a satisfactory level of technical and professional skill or knowledge in position-related areas
• Monitoring – determine which systems, processes or areas need to be monitored; identify what information needs to be obtained

Minimum Requirements

• Excellent health track record
• RE 5
• Further Education and Training Certificate (FETC) in Short-term Insurance
• At least 5 years work experience in Short-term Insurance Claims and Underwriting
• Sound knowledge and understanding of short-term insurance claims and underwriting operations (essential).
• Must have sufficient understanding of the life cycle of a short-term insurance policy and related risk management
• Must have sufficient understanding of the System Development Life Cycle (SDLC)
• Minimum of 1-year experience in an IT support/technician role
• Experience working on projects (e.g. deployment/migrations/desktop rollouts)
• Demonstrate experience as an application support
• Advanced proficiency in determining the causes of application errors
• Networking knowledge of TCP/IP, DHCP, DNS, HTTP, HTTPS, ICMP
• Some background in MS SQL to write basic queries
• Exposure to or work experience on Jira
• Exposure to or work experience on Sailpoint
• Exposure to or work experience on TIA Forms and TIA ADF
• Exposure to or work experience on Connex
• Exposure to or work experience on WyzeHub
• Computer literate

Advantageous

• Tertiary Qualification in IT
• Microsoft 365 Certified
• CompTIA A+, N+

Skills Required

• Excellent written and verbal communication skills in English
• A customer focused attitude towards work and delivering service
• Strong troubleshooting and critical thinking skills
• Excellent analytical skills
• Investigation and diagnostic skills
• Empathy with users
• Takes ownership of work, sets goals/plans, takes initiative
• Ability to work under pressure and deliver under tight deadlines
• Strong can-do attitude to learning new technologies, following procedures and solving problems
• Work with minimal supervision as well as within a team environment
• Data analysis
• Training skills
• Delegating skills
• Coordinating skills
• Business acumen
• Full time availability and after hours standby may be required from time to time based on operational requirements
• Leadership skills
• Attention to detail
• Deep understanding of a subject
• Commitment to relevancy
• Time management

Closing Date

10 February 2023
 

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• The role will build networks across the wider Group, which will assist with future career development as part of Old Mutual’s actuarial rotation programme.
• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Key Result Areas:

• Financial reporting – Support the financial reporting team during reporting cycles to ensure that valuation results are produced accurately, within agreed deadlines and with appropriate supporting commentary.
• Continuous improvements – Enhancements of models and processes that produce IFRS/FSV and MCEV reporting.
• IFRS 17 implementation - Participation in the segment’s involvement in the IFRS 17 project and the transition of reporting into standard production.
• Ad-hoc/Project work – Assist with ad hoc requests from the wider business (e.g. product owners, other finance areas).

Skills, Qualifications & Experience required:

• Nearly or newly qualified Actuary
• At least 4 year’s actuarial experience in life insurance
• Strong technical financial understanding of life insurance products
• Strong detail orientation coupled with the ability to see the “big picture”
• Excellent communication skills (both written and verbal)
• Motivated self-starter who shows initiative, is proactive, looks for ways to improve
• Able to complete tasks within agreed timelines and drive projects to completion with minimal guidance
• Ability to plan and prioritise
• Willing to learn and grow
• High level of accountability

The incumbent will have an added advantage if he/she has the set skills listed below

• Previous valuation experience will be an advantage
• Exposure to group consolidation and accounting reporting process
• Prior experience with process re-engineering

Education

• Fellow Of Actuarial Society Of South Africa (FASSA): Actuarial Science

Closing Date

20 February 2023
 

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• This role is accountable for ensuring that the Unit Trust Management Companies comply with Industry and Regulatory Reporting Requirements. The incumbent will be required to manage the implementation of Regulatory reporting changes compile and deliver the respective Industry and Regulatory reports within the required deadlines. In addition, the incumbent will be responsible for coordinating the annual Regulatory audit.
• Consult, collaborate, consider, review, aspects regarding regulatoryreporting developments.
• Identify, define and agree on the regulatory and industry reporting universe applicable to the Manco.
• Regulatory Fund Reporting Function (SARB, ASISA, Regulation 28) for OMUT and SIS
• Ensures that all SLA requirements, internal or external client Regulatory reporting deadlines are met.
• Reports on compliance breaches to Operations management and Senior Compliance Officer
• Facilitates resolution of Fund compliance breaches.
• Manages and identifies enhancements required to improve reporting operational effectiveness and process automations.
• Support function to the team, Daily Cash Management Function and OM
• Multi Manager Asset servicing administration
• Owns operational efficiency and quality, including an operations balanced scorecard incorporating finance, people, process, regulatory, legal, compliance, risk and customer dimensions of the business.
• Integrates decision making across all of these spectrums.
• Manage internal stakeholder’s i.e IT, operations, finance, governance, audit and the Manco Board.
• Manage internal projects affecting business deliverables.
• Provides operational and best practice context for internal environment.
• Builds relationships with peers and/or colleagues across business areas.
• Responsible for clear and effective communication to team and business.
• Accountable for ensuring the Manco and its associated parties, adhere to the reporting requirements applicable to Unit Trust legislation and regulation.

Key responsibilities will include amongst others the following:

• Building Relationships
• Builds relationships with the SARB, ASISA, FSCA, administrators and internal stakeholders, peers and/or colleagues across business areas.

Governance & Compliance

• Accountable for the interpretation of the reporting requirements, governance and compliance at an operational level.

Management Effectiveness

• Drives operational excellence through area of supervision.
• Holds service providers, Investment Managers and administrators, accountable to the applicable legislation and the delivery of the required data.
• Provides operational and best practice context for internal environment.

Operational Efficiency

• Accountable for execution of tactical business plans at operational level.
• Ensures the effectiveness and appropriateness of operational processes.
• Owns operational efficiency and quality, including an operations balanced scorecard incorporating finance, people, process, legal, and compliance, risk, and customer dimensions of the business.

Qualification, Skills and Experience:

• Relevant tertiary qualification
• Atleast 2 to 3 years of experience in Financial Services
• Data Analytical skills
• Advanced Excel Skills
• Fundamental Understanding of ASISA, SARB and FSCA Manco Regulatory Requirements
• Strong attention to detail, organization skills and accuracy

Closing Date

10 February 2023
 

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Job Description

• This role is responsible for analysis of business, financial and general operating information to identify trends and opportunities as well as identifying areas of the business where inefficiencies may occur. The incumbent is individually accountable for achieving results through the efforts of others, over periods of 3 months to 1 year.
• Advises management on how to interpret information relating to financial and business management, to help the segment reach its financial and non-financial goals.
• Analyses business, financial and general operating information to identify trends and opportunities for development.
• Advises management or clients on financial reporting processes.
• Provides financial information to senior management, including monthly financial accounts, budget reports and Activity-Based Costing (ABC).
• Reviews the validity of business cases for investment proposals.
• Undertakes projects that will improve operating efficiency and profits.
• Plans and supervises systems used to record income, spending and cashflow.
• Forecasts and projects future cash flow for the business.
• Identifies areas of the business where inefficiencies may occur.
• May be involved in project evaluation of assets and investments.

Minimum Requirements

• Bachelor’s Degree or Advanced Diploma NQF level 7 in Commerce or equivalent
• 8 - 10 years’ experience in field of financial reporting and business performance partnering.
• 3 - 5 years’ experience in leading a business partnering team.
• 3-5 years’ experience in short term insurance or financial services.

Closing Date

17 February 2023

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Job Description

• This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.
• Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.
• Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.
• Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.
• Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance.
• Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills.
• Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently.
• Maintains branch operations through effective expense and cost management in support of branch profitability.
• Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch.
• Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.
• Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units.
• Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.

Closing Date

13 February 2023
 

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Job Description

Minimum Requirements...

• Namibian citizen;
• Grade 12 with a minimum of 25 points;
• Tertiary Qualification;
• A valid Drivers License;
• 2-3 years experience as a Driver;
• Ability to plan and organise;
• Willing to travel;
• Excellent written and oral communication skills;
• Ability to liaise at all levels and deal with clients;
• Be able to work under pressure and multi-task; and
• Attention to detail

Job Specification...

• Provides a chauffer service to senior executive’s, senior management and other staff as required.
• Completes relevant documentation.
• Works to a closely-guided work routine.
• Assist with all driving duties during office hours.
• Manage petrol card and ensure not to exceed any limits set.
• Ensure reasonable care when driving official pool car.
• Ensure pool car is serviced promptly, kept clean and safe.
• Assist with delivery of documents at Receiver of Revenue or any other delivery or collection.
• Any other ad-hoc duties, as and when required.

Education

• Bachelors Degree (B)

Closing Date

07 February 2023
 

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Job Description

Minimum Requirements:

• Namibian Citizen;
• Relevant tertiary qualification (Accounting).
• Completion of articles will be an added advantage.
• Accounting system experience will be advantageous.
• Understanding of basic treasury functions will be advantageous.
• Computer Literacy and good numeric skills are essential with excellent excel skills.
• Proven ability to meet and exceed tight business and reporting delivery targets on a consistent basis.
• Ability to work under pressure.
• Ability to work independently.
• Excellent communication and organizational skills.
• Knowledge and understanding of IFRS.

Job Description:

• Coordination and execution of monthly detailed bank reconciliations and other control accounts.
• Business unit cash flow optimization, maintenance, and upkeep of bank accounts.
• Upkeep of trial balance and monthly journals.
• Ensures that all financial accounting transactions the team is responsible for are accurately reflected in the business unit ledger;
• Facilitation of 3rd party payments and approval of expense claims.
• Assist the Financial Manager with monthly, quarterly, and yearly financial reports.
• Compile ad-hoc reports based on requirements.
• Analyse trends and implement investigations to ensure optimal operation standards.
• Accountable for governance and compliance at an operational level.
• Monitors & reports on status of all control accounts in the business unit.
• Recording of financial transactions to trial balance level.
• Assist in providing auditors with required information and resolving issues.
• Tax reporting and ensuring relevant tax compliance of the business unit.
• Ad-hoc assistance to Finance Manager, MANCO when required.
• Treasury management and reporting,
• Assist in preparation of annual financial statements.

Education

• Bachelor Of Accountancy: Accounting (Required), Bachelor of Accounting (BAcc): Accounting (Required)

Closing Date

08 February 2023

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Job Description

• This role ensures effective administration through end-to-end process execution and alignment of administration priorities with client priorities. The incumbent is individually accountable for achieving results through others, over periods of up to a year.

Strategy & Planning

• Works closely with key stakeholders to implement the FM Distribution Operational Strategy & Business Plans, in line with the FM Business Strategy.
• Co-accountable with Regional Sales Leaders and MFC functional partners for translating the distribution strategy into initiatives, including the management of budget, resources, and manpower.
• Together with MFC functional partners co-develop and deploy initiatives that enable distribution staff to execute the core aspects of their jobs more effectively, especially as it relates to selling and revenue performance.
• Support National Sales Leader together with MFC functional partners in integrating delivery and metrics across the people, process, finance, and customer dimensions of the FM Distribution channels.
• Relies on MFC functional partners to help implement enablement initiatives.

Distribution channel support

• Supports the National Sales Leader in all operational deliverables – single-entry point (Enablement, Marketing, HC, Incentives, Market Acquisition and Capability Cluster).
• Implements the direction set by the business for the sales support function in FMR.
• Builds strong relationships with distribution teams.
• This is essential to stay embedded with sales teams and deliver sales enablement initiatives that will resonate most with them.
• Collaborate with internal and regional/provincial teams to drive implementation of recommendations and identify means to track performance
• Based on Business Head’s direction, continuously review, adjusts and embed appropriate business process governances rules, procedures and support structures.
• Identify areas of operational improvements and drive more cost-effective solutions in coordination with relevant groups internal to the channels.
• Assist in foreseeing constant up- and down-stream potential impacts on channels while investigating sales operations process improvement.
• Co-manage with National Sales Leader and MFC functional partner’s new initiatives to test capacity for increasing efficiencies across the channels.
• Organize/plan/diarise all FMR workshops, conferences and road shows in conjunction with Incentives team.

Reporting

• Investigate issue escalations and provide timeous response to MFC functional partners on inquiries as requested, ensuring issue and error resolution.
• Assist National and Regional Sales Leaders by preparing presentations and identifying key takeaways.
• Assist National Sales Leader with operational dashboards, weekly and quarterly sales reports that communicate performance.

Business partnering

• Continuously monitor and ensure delivery of all support functions from MFC functional partners in accordance with the Service level agreements.
• Build strong sustainable business relationships with all MFC functional partners.

Project management

• Participate in cross-functional projects to solve business problems, and develop a deep understanding of MFC’s operations, processes, and tools at hand.
• Collaborates with multiple stakeholders to prioritize and maximize the impacts of projects across the FMR channels.

Distribution Channel administration in collaboration with MFC functional partners

• Orders and distributes laptops, cell phones/sim cards, airtime, etc. for Sales Leaders and Agents.
• Requests new updates to cost centres, branches, Magnify, Cherwell, etc.
• Orders and distributes starter packs for Sales Leaders and Agents.
• Manages and updates Sales Operations Manual.
• Updates organogram, staff codes, asset register, birthday lists and FMR events calendar.

Requirements

• Matric qualification
• 3-4 years’ experience in a senior admin role supporting a sales team
• Advance MS Office skills
• Financial Services industry experience
• Understanding of MFC business (advantageous)

Education

• Matriculation Certificate (Matric)

Closing Date

13 February 2023

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Job Description

• Provide quality front-end business intelligence systems development services for the Mutual & Federal Business Intelligence team under the guidance of the Technical Lead that will support and present information and/or findings to allow effective business decision-making within Old Mutual Insure
• Extract data from the Warehouse Dimensional Marts and design and build front end processes that will satisfy the end user requirements.
• Test programs and processes written to ensure that the desired end result is met with a strong emphasis of data and data management.
• Obtain Data for Business Analyst and/or Systems Analyst in order to satisfy ad hoc requests
• Perform impact analysis;
• Perform regression testing, if required;
• Review business specification with Business Analyst;
• Approve business specification;
• Implement any changes required;
• Retest functionality and address fixes required;
• Conduct unit testing;
• Develop functionality per specification

Closing Date

17 February 2023