Job Vacancies at Nedbank

Job Purpose

• To provide professional and efficient call services in order to optimise client experience for Nedbank clients and ensure continued relationships are created and maintained.

Job Responsibilities

• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the client's query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Preferred Qualification
• Certificate: Call Centre

Technical / Professional Knowledge

• Administrative procedures and systems
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Banking knowledge
• Banking procedures
• Cluster Specific Operational Knowledge
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Behavioural Competencies
• Building Customer Loyalty
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work
• Adaptability
• Quality Orientation

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Job Purpose

To monitor the implementation of the Operational Risk Management Framework in Nedbank and its subsidiaries to ensure compliance to regulatory requirements and alignment to the operational risk management framework and international best practice.

Job Responsibilities

• Instill a risk management culture in the business 
• Deliver on the Group Operational Risk Management (GORM) strategies and annual business plans aligned to regulatory requirements and take corrective action, where necessary.
• Provide input into the enhancement of the Operational Risk Management Framework (ORMF), methodologies, policies, processes and provide guidance to address operational risk challenges in Nedbank and its subsidiaries.
• Improve the effectiveness and relevance of internal and external loss operational risk data.
• Review outcome of operational risk practices of stakeholders.
• Independently monitor the risk environment of the business unit in terms of the Annual Risk Monitoring Programme
• Monitor and analyse major operational risk losses and control breakdowns as well as key risk indicator threshold breaches.
• Prepare all Risk reports, log monthly loss event data and monitor performance of key risk indicators 
• Identify potential future operational risks.
• Engage with stakeholders to understand their operational risk.
• Develop and maintain partnerships with stakeholders to facilitate accomplishments of operational risk objectives.
• Become a trusted advisor to, and influence decision making of stakeholders by providing an advisory service, guidance and support on operational risk management practices.
• Facilitate collaboration between stakeholders.
• Collaborate and maintain relationships internally.
• Build and maintain relationships with relevant assurance providers.
• Contribute to a culture of transformation by participating in Nedbank culture building.
• Identify opportunities to influence the improvement or enhancement of business processes and methodologies.
• Perform a functional analysis on each of the departments within the business, co-designing solutions whereby the various processes are listed, driving the documentation of all business processes by workshopping, identifying processes with high risk and factor in mitigating controls
• Provide input into, and advice on the alignment between the Business Unit risk profile and risk appetite.
• Identify training courses and career progression opportunities to improve personal and professional capability
• Ensure all personal development plan activities are completed within specified timeframe.
• Share operational risk related knowledge, resources and practices with team and stakeholders.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Establish effective communication links with Line Management to facilitate the monitoring of the risk framework
• Support the activities of Group risk, external and internal audit on inspections and investigations and audits
• Provide input into business projects

People Specification

• Essential Qualifications - NQF Level
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• Bachelor of Commerce: Accounting , Bachelor of Commerce: Financial Management
• Essential Certifications
• Preferred Certifications
• Minimum Experience Level
• 3 - 5 years experience in risk management/audit, and/or 5 - 8 years experience in banking and/or insurance

Technical / Professional Knowledge

• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Operational risk management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Business writing skills
• Nedbank culture

Behavioural Competencies

• Communication
• Influencing
• Building partnerships
• Continuous Improvement
• Planning and Organizing
• Technical/Professional Knowledge and Skills

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Job Purpose

The purpose of this is to collect data from various sources, make meaning of the data through robust data analytics and to produce meaningful insights using Power BI. This function will assist the business to make strategic decisions in line with the CRE Strategy which is to optimise the property portfolio and enable workspace experiences that support employee productivity, self-assistance & flexibility with greater efficiency, effectiveness, and experience to Nedbank Group by using data analytics and reporting. This includes the strategy to create a visitor experience for Nedbank clients aligned to the Nedbank brand. Reporting is key critical for CRE to measure progress and performance.

Job Responsibilities

• Design and develop new reports for CRE business functions: Portfolio Management, Project Delivery, Asset Management, Maintenance and Property Operations as well as Corporate Responsibility Key Performance Indicators (KPI).
• Review the various systems including Real Estate, Archibus, Material Management, Gallagher etc within CRE and apply KPIs to the systems
• Run daily and weekly operational reports to assist building management and leasing teams.
• Identify process weaknesses and opportunities through data analysis to improve and enhance business processes
• Engage internal and external CRE clients and stakeholders to understand their needs and develop system report solutions by using BI tools and other reporting tools.
• Improve own capabilities on the New Ways of Work and keep abreast with new market develops to add value to Nedbank and Group Finance.
• Ensure personal growth and develop colleagues with CRE through knowledge sharing and coaching.
• Structure data into compliance standards by adhering to metadata governance procedures according to Nedbank documented standards and formats.
• Identify risk with CRE data and recommend solutions to mitigate the risk
• Match the available data to the strategic goals and intent of CRE and identify possible gaps.
• Develop and maintain Organization Network and Databases used within Group like BW and DataMart to ensure accurate data transfer and design.
• Archibus: Study space usage data and identify trends and make predictions about future usage
• EAM: Understand the facility management system and the integration to Ariba and other Nedbank systems.
• Gallagher: Understand the access management and usage and compare to other systems like HCM, Archibus.
• Kenai: Understand the screening data and reporting
• Communicating the results of your findings will be a key part of your job by putting together visualisation like charts and graphic presentations.
• Develop and design adhoc request reporting
• Assist the carbon team by designing their reports
• Manage transformed data content by complying to data standards and CRE strategy
• Review CRE optimisation strategy and design reporting tools to track delivery of strategy and assist management to understand the data.
• Be a backup for Archibus administrator
• The person must be proactive and need to understand the CRE information and fetch it from various sources and analyse it for better business performance
• Need to automate certain processes and reporting tools

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Minimum Experience Level
• Minimum 3 years’ experience in data analysis

Technical / Professional Knowledge

• Data analysis
• Governance, Risk and Controls
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Institute of Internal Auditors standards

Behavioural Competencies

• Applied Learning
• Collaborating
• Decision Making
• Work Standards
• Managing Work
• Technical/Professional Knowledge and Skills

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Job Purpose

To assist the Head of Markets Compliance with the management of compliance risk in the CIB business areas by ensuring compliance with the management of compliance risk within the Markets business, including, but limited to, the following functions:

• Ensuring that the Research activities within Nedbank’s Corporate Investment Banking cluster comply with relevant regulations, industry standards, and internal policies and procedures. 
• Monitoring and evaluating research practices, identifying potential compliance issues, and working with Investment Banking, Markets and Control Room Compliance stakeholders. 
• Assist in maintaining the integrity and credibility of research reports.
• Assisting the Market Surveillance team with review and closure of Alerts, including quarterly reviews of relevant policies

Job Responsibilities

Advisory:

• Provide day-to-day Compliance advisory to the Research business which includes Equity, Credit, Fixed Income & Economics Research products with a specific focus on research independence, conflict of interest, material non-public information and reputational risk.

Compliance Monitoring:

• Conduct regular reviews of research activities to ensure adherence to regulatory requirements, industry guidelines, and internal compliance policies.
• Identify and assess potential compliance risks related to research practices and dissemination of research reports.
• Policy Development and Implementation:
• Collaborate with the compliance team to develop, update, and implement compliance policies and procedures specific to research activities.
• Ensure that all research analysts and teams are aware of and comply with these policies.
• Complete Compliance Risk Management Plans for the Research business

Due Diligence:

• Advise research analysts on proper disclosure of potential conflicts and restrictions on trading.
• Engage with Legal on updates to disclosures and disclaimers required to be included within research reports
• Information Barrier Management:
• Implement and oversee information barrier protocols to prevent the inappropriate sharing of non-public information between research analysts and private side business areas and other public side business areas.
• Monitor and enforce controls to prevent the inappropriate sharing of non-public information between research analysts and private side areas.
• Chaperone research analysts’ engagements with Investment Banking and other private side business areas.

Regulatory Development:

• Stay up to date with changes in regulatory requirements and ensure ongoing compliance.

Training and Education:

• Conduct compliance training sessions for research analysts and other relevant staff to enhance their understanding of compliance regulations and policies.
• Keep the research team informed about changes in regulations and industry best practices.

Investigations and Incident Response:

• Investigate and report any potential compliance violations or breaches related to research activities.
• Develop and implement corrective actions to address identified issues.

Record Keeping:

• Maintain accurate records of compliance reviews, investigations, and corrective actions taken.
• Ensure that all documentation is organized and readily accessible for audits or regulatory inquiries.

External Communication:

• Serve as a point of contact for regulatory inquiries and audits related to research compliance.
• Build and maintain positive relationships with regulatory authorities and industry organizations.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• Bachelor's degree in finance, business, law, or a related field (Commerce)
• Minimum Experience Level
• 3 -5 years experience in a compliance related role

Type of Exposure

• Proven experience in compliance roles within the financial industry (Corporate and Investment Banking), with a focus on research compliance is preferred.
• Strong knowledge of relevant financial regulations (e.g., FMA, SEC, FINRA, MiFID II, MAR).
• Excellent analytical skills with the ability to identify and mitigate compliance risks.
• Effective communication and interpersonal skills to work collaboratively with research analysts and other stakeholders.
• Detail-oriented with a strong commitment to maintaining data accuracy and confidentiality.
• Ability to adapt to evolving regulatory requirements and industry standards.

Technical / Professional Knowledge:

• Compliance reporting
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Reputational risk management
• Risk management process and frameworks
• Stakeholder management
• Codes of Good Governance

Behavioural Competencies

• Decision Making
• Influencing
• Building Trusting Relationships
• Managing Work
• Quality Orientation
• Stress Tolerance

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Job Purpose

To manage and lead the sales team to achieve growth in market share and profitability and provide input that supports the strategy and promote the Nedbank brand.

Job Responsibilities

• Develop and maintain a high performance sales culture by ensuring alignment of the sales strategy with team targets.
• Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
• Ensure optimisation of resources and work flow to increase productivity by ensuring effective resource and work allocation.
• Develop and maintain effective stakeholder relationships by ensuring that Nedbank values are followed in sales and service delivery.
• Ensure distinctive customer experience through driving the team to achieve consistent service delivery.
• Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.
• Ensure synergy between team networks through consistent and constant communication of expectations.
• Drive and monitor the implementation of the sales strategy against objectives and outcomes by ensuring that all businesses within your area of influence are aligned to the sales strategy.
• Develop and manage the budget according to the strategic business requirements.
• Ensure active and successful growth of Nedbank market share across existing and new clients by driving the sales team targets.
• Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self; managers and team participation in Nedbank culture building initiatives.
• Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Ensure issues raised in staff and customer surveys are addressed and results are improved by ensuring action plans are created.
• Deliver a world class service through others by ensuring a client centric culture through required interventions.
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
• Optimise efficiency and embed correct values by ensuring direct reports understand and support Nedbank's vision; values and strategy and are measured on delivery against these.
• Manage performance of reports and hold them accountable for managing the performance of their reports by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.
• Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
• Drive to execute own and direct reports planned development by attending learning; seeking coaching or other industry or technical learning events and opportunities.
• Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members Suring mentoring; coaching and day to day activities.
• Ensure continuous improvement goals are achieved by creating an environment whereby self; managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.

Minimum Experience Level

• 5 years leading people in a related financial services industry

Requirements

• Matric / Grade 12 / National Senior Certificate 
• Degree in Business / Finance / Marketing  (e.g. B.Com, Certified Associate of the Institute of Bankers) would be advantageous 

Technical / Professional Knowledge

• Business administration and management
• Communication Strategies
• Financial Accounting Principles
• Governance, Risk and Controls
• Nedbank policies and procedures
• Organisational behaviour theory
• Relevant regulatory knowledge
• Management information and reporting principles, tools and mechanisms
• Human Resource Policies And Practices

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Job Purpose

To provide leadership, manage sales & service,  mitigate risk, grow market share and deliver an integrated customer experience through the execution  of end-to-end strategic objectives  and to take ownership of the Nedbank brand.

Job Responsibilities

• Ensure that all individual and department results are delivered.
• Develop and manage area budget through diligent expense management and according to the strategic business requirements.
• Deliver world class client service and adhere to Nedbank expectations and standards.
• Ensure that all projects, processes and systems required are launched, delivered and implemented  on time.
• Drive and monitor the implementation and execution of the RBB strategy through communication, observations and testing for understanding.
• Drive and monitor sales (acquisition, cross sell and upsell) against set targets for all client segments
• Ensure increased revenue (i.e. Net Interest Revenue[NIR] and Net Interest Income [NII]) growth through new acquisition and unlocking the strategic opportunities.
• Ensure active and successful growth of Nedbank market share across existing and new clients by driving the sales team targets.  
• Promote Nedbank market reputation and presence by role modelling the brand essence and fusing the client experience with the brand promise.
• Enable direct reports to develop sales plans by providing agreed information, clarifying  how targets will be achieved, resource planning, professional advice and strategic contribution.
• Deliver best practice service to client expectations through contact management.
• Monitor and manage client, service providers, partners and stakeholder expectations.
• Deliver an aligned and integrated customer experience across the Consumer and RBB segments through driving the team.
• Ensure trust and respect of department members, direct reports and managers.
• Build relationships with all relevant stakeholders by supporting and sharing information and knowledge.
• Ensure effective clear communication and relationship networks through leadership engagement and checking for understanding.
• Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.            
• Execute RBB strategy through managerial participation and formulating an operational/tactical plan.
• Ensure that RBB objectives and plans are approved, accepted and delivered.
• Leverage and influence the matrix leadership structure.
• Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
• Create a sustainable business through credit, operational and regulatory risk management.
• Comply with standards, policies and regulatory requirements of function.
• Ensure resource and work allocation through optimising resources, managing work flow and increasing productivity.
• Ensure quality and timeous decision-making and improved team / department results, taking consistent corrective actions.
• Create a high performance sales & service culture.
• Leverage synergies and growth opportunities.
• Optimise efficiency and embed correct values.
• Manage performance of reports and hold them accountable for managing the performance of their reports.
• Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
• Maintain a capable high performing team by identifying a  talent pool.
• Build depth of skills and knowledge in the team of managers.

Minimum Experience Level

• Minimum 6 - 8 years' experience in Banking or Financial Services Industry
• Minimum of 6 years' experience at a leadership level, with at least 5 years' experience in managing teams.

Requirements

• Honours Degree (NQF 7), Relevant industry specific qualification in Finance or Sales
• Valid driver's license and own reliable transport

Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Business principles
• Communication Strategies
• Financial Acumen
• Business writing skills
• Capacity planning
• Relevant regulatory knowledge
• Governance, Risk and Controls

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Job Purpose

To work with business and projects to identify areas where business processes and performance can be developed or improved.  The aim is to apply business process principals in the analysis of As Is business operations and the creation of the To Be business operating models and business process artefacts.

Job Responsibilities

• Proactively plan process deliverables based on relevant project delivery method
• Execute process improvement initiatives using accepted techniques. Taking responsibility for individual delivery in terms of scope and time.
• Participate in modelling and analysing operational/business processes including As Is discovery and analysis, To Be design and its iterations, activity based costing, process optimisation and simulation.
• Ensuring that all aspects of an operation or process meet specified regulations.
• Assist in business value & ROI assessment
• Ability to manage the capture of information in the BPM tools and review models for compliance with the organisation's standards
• Contribute to value chain analysis (cross functional process mapping) and linking business strategy to process architecture
• Ability to apply company change management practices to process initiatives and in all interactions with internal project clients.
• Understand the regulatory and compliance drivers for the business within their customer domain
• Understanding and applying the AGILE methodology practices and tools
• Understand process measurements including common metrics, determining what to capture and how to capture them
• Able to understand process notations e.g. BPMN and EPC
• Understand how BPM modelling tools and BPMS tools are used  
• Keep abreast of changes in the industry and how it affects the PE role. 

People Specification

• Essential Qualifications - NQF Level
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• Computer Science/Information Systems/ Industrial Engineering / Business Degree / NQF 7

Essential Certifications

• Preferred Certifications
• LEAN/ SIX SIGMA - White belt / CBPA

Minimum Experience Level

• 1 - 2 years
• 3 - 5 years management experience
• Exposure to Process Engineering and delivery of precess engineering artifacts and Exposure to process modeling 

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Analytical Skills
• Project Management
• System Development Life cycle(SDLC)
• Modelling (ARIS /UML)
• Functions specific policies procedures and systems knowledge
• Process Design
• Process Measurements
• Behavioural Competencies
• Continuous Learning
• Collaborating
• Managing Work
• Communication
• Continuous Improvement
• Leveraging Feedback

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Job Purpose

To grow commercial bank revenue through the management and cross sell to existing portfolio; as well as the acquisition of new to bank high revenue commercial customers in order to create and increase revenue and maximize economic profit to achieve the banks strategic objectives and create shareholder value

Job Responsibilities

• Acquire new commercial clients with annual turnover of between R30m - R1b through a process of prospecting and networking to achieve market share growth aspirations.
• Be a trusted advisor to commercial clients in specialised industries (i.e., Agri; Franchise, Fintech, Manufacturing) through continuous professional development; exposure, experience, and personal up-skilling.
• Stay abreast with latest economic trends and developments (i.e., green energy and sustainable agriculture) and applying this knowledge by adding value to client engagements and identifying opportunities to the greater benefit of Nedbank.
• Identify acquisition opportunities through effective ecosystem analysis unlocking the value chain.
• Generate revenue through proactive cross sell strategies by applying specialised Industry and Banking knowledge, managing key internal stakeholder relationships, and executing identified opportunities. 
• Perform in depth financial needs analysis to identify cross sell and up sell opportunities in line with business goals.
• Conduct regular portfolio reviews with clients to identify and unlock value add opportunities that contribute to client retention.
• Be proactive in client interaction by adding value through financial solutioning.
• Establish and execute a client engagement plan to ensure all clients are interacted with frequently in line with Nedbank's growth objectives. 
• Build trusting relationships through regular interactions with key decision makers within the businesses that forms part of the allocated Business portfolio. 
• Earn client trust by being a trusted financial partner and by giving advice and honest constant feedback regarding financial requests.
• Provide a key interface for the client to the bank by having sound knowledge of the bank's products; services and solutions and by coordinating with relevant stakeholders.
• Communicate visitation feedback to internal stakeholders after client interaction to address actionable items and/ or take corrective action where applicable. 
• Recommend tailor-made solutions to meet the client's needs by gaining an intimate understanding of the client's business and business environment, and by consulting with relevant stakeholders. 
• Manage all business risks and ensure compliance by following regulatory requirements and bank's internal policies and procedures, identifying risks and non-compliances, and taking corrective action. 
• Partner with credit manager to manage credit risk of portfolio to minimize potential impairment risk.
• Prepare and present large and complex credit applications consisting of multiple entities and shareholders and by incorporating specialised Industry knowledge and core Banking principles, including the pricing motivation of assets.
• Leverage subject matter expertise to support the digitization of clients in line with the 4th Industrial revolution dynamics.
• Drive client awareness and solution for sustainable development goals in line with the Nedbank purpose.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Preferred Qualification
• BCom (Financial Management/ Accounting)/ BSc Agri)

Minimum Experience Level

• Must have 7 - 10 years' experience working as a Commercial Business Manager in a banking environment.
• Do you have - 5-7 years' experience in Sales/ Relationship management.

Technical / Professional Knowledge

• Communication Strategies
• Negotiation skills
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Data Analysis and Interpretation
• Relevant software and systems knowledge

Behavioural Competencies

• Account Planning
• Targeting Sales Opportunities
• Driving Successful Customer Engagements
• Sales Negotiation
• Business Acumen
• Building Trusting Relationships