Job Vacancies at MTN

Mission/Core purpose of the Job

• To design client-specific cyber security solutions that can detect and prevent cyber attacks. To provide second line technical support in the implementation of response plans to cyber events, known and unknown threats, security risks and vulnerabilities, across the security platforms within Technology B2B Centre of Excellence (CoE).

Context (Global influences, environmental / industry demands, organisational mission etc.)

• The MTN Group strategy – Ambition 2025 – is based on 10 main pillars, including the Platforms one.
• Based on that, an increased focus is required on Enterprise ICT services and platforms across all MTN Operating Companies.
• In order to accelerate on this stream, MTN Group ExCo has decided to establish a Centre of Excellence (CoE) dedicated to those services.
• This is not far from what is happening in other Telco groups, like Telefonica or Vodafone.
• The current allocation has been selected among few options and has been approved from the Executive Steerco that is supervising the programme with the participation of Group and SA Exec’s
• MTN South Africa is establishing a dedicated Technology function to support the MTN Converged ICT services ambitions.
• It has been agreed that the existing Technology support for the Group Elevated Multinational accounts will be housed within the Enterprise CoE with the Operations, Service Management, Incident and problem management being ring fenced into a dedicated function within Technology B2B CoE organisation.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables

Solutions Delivery

• Develop architecture and standards for Cyber Security Services platform infrastructures in line with the architectural blueprints and enterprise business plan.
• Develop and facilitate the implementation of the client Information and cyber Security policies, standards, processes, architecture and infrastructure, to provide assurance, protection and security client’s data and information whilst enabling continuity of business.
• Develop the security designs for clients and lead the deployment of the cyber security controls to intercept and minimise threats and attacks.
• Detect, examine, report and take necessary actions for cyber security weaknesses and violations.
• Investigate and analyse the alerts triggering in the respective platform and triage them accurately.
• Manage and resolve a high proportion of cyber security incidents without OEM intervention. Escalate high level incidents to senior team members within the Technology CoE’s Cyber Defence domain.
• Provide input for planning, assessment, implementation, rollout and preparation of cyber security change requests.
• Participate in troubleshooting and root cause analysis efforts and implement the resulting remedial actions.
• Providing second line consultancy to clients on cyber security issues and determining the security solution required.
• Support the deployment of cyber platforms to implement security controls and improve the defence of the clients’ infrastructure and applications.
• Identify and deliver technical and process enhancements that uplift the overall cyber security delivery and maturity.
• Proactively evaluate any security vulnerably and provide recommendations to minimise risks.
• Explore and develop a detailed understanding of external developments or emerging cyber security technologies and contribute to the evaluation of their potential impact on, or usefulness to, the MTN.
• Prepare regular and timely cyber security reports that will enhance management decision making with regards to mitigating the attacks and risks posed.
• Apply best practice, and continuous improvement and innovation at process and procedure level.

Business Development

• Implement a consultative selling approach by seeking out open dialogues to explore an understanding the clients’ business, services and technology needs before offering a solution.
• Support the commercial team in response to client RFP by translating customers’ requirements into technical specifications.

Stakeholders

• Interface with internal and external cybersecurity industry experts to anticipate customer needs and facilitate solutions development.
• Collaborate across functional teams within the Technology CoE to enable the development of solutions necessary to drive the desired business outcomes for customers.

Job Requirements (Education, Experience, and Competencies)
Education:

• Minimum of 3-year tertiary degree in Engineering or Computer Science.
• An MBA or post graduate degree is advantageous.
• Related industry certifications in cyber security (CISSP, AWS, CEH, etc.).

Experience:

• A minimum of 5-7 years’ experience in an ICT environment within the Telecoms sector, with at least 3 years specialisation experience in cyber and information security solutions planning and delivery.
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous).
• Worked across diverse cultures and geographies.

Competencies:

Head - Big Picture Focus (20)

• Conceptual Thinker - Executes tactical plans to achieve strategic requirements.
• Problem Solver - Has the mental agility to identify and solve relevant business challenges.
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement.

Heart – Emotionally Intelligent (30)

• Culture and Change Champion - Role models practices by living the MTN values and vital behaviours for others to follow.
• Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential.
• Relationship Manager - Builds professional networks across teams through collaboration and co-operation.

Hands – Results Focused (40)

• Results Achiever - Produces sustainable business results.
• Operationally Astute - Sets priorities, plans, organises and co-ordinates the work of others.  

Authorities

• As per delegation of authority.

Collaboration (Formal and Informal Relationships)
Responsibility towards: 

• Key customers: MTN OPCOs, Group Enterprise MNC team, Pre-Sales.
• Key suppliers: Key Technology Partners,  MTN SA GICT, MTN OPCOs, Global Connect & Relevant Industry Bodies.

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JOB DESCRIPTION

Key Performance Areas

• Participate in and lead the security design and implementation of all products across Financial Services, Consumer, Enterprise, Technology and Digital - design phase security and post implementation.
• Evaluate the ongoing effectiveness of security controls established to ensure the security of the MTN SA product and application suits.
• Partner with IT, Risk management and Group Security to develop a comprehensive set of cyber-security controls (policies and procedures) governing hosted and SaaS environments.
• Provide security guidance and review on business and technology products/ solutions, model threats and risks as well as the controls necessary to mitigate them, on both an organisational and technical level – thinking like a malicious hacker, understanding and anticipating the moves and tactics that a hacker might use to attack MTN systems.
• Research, validation and evaluation of all new product initiatives, with phase gates reviews presented to all stakeholders during the process
• Ensure that third party solutions and products follow MTN Application Security controls and standards.
• Review the security design of MTN applications and products, drive the testing process (prior to deployment).
• Perform best-practices risk assessment of MTN’s product security stacks – Momo, Digital, Consumer, etc.
• Build security into MTN Software Development Lifecycle; creating and maintaining secure software development/ acquisition methodology - secure application development/ acquisition and coding practices across all development teams (internal and 3rd Party), security testing for existing and new systems, defining processes and establishing meaningful metrics for management.
• Implement security controls and technologies for managing Microservices, APIs and Containers.
• Work with the product teams to identify and assist with the implementation of policy, process, people and technology improvements. This includes the use of automation and security specific testing tooling; Analysing and providing remediation guidance for identified weaknesses or vulnerabilities; validate and verify remediation implementation.
• Evaluate and oversee the security of outsourced / third-party technologies and hosting environments to ensure they provide adequate protection for the processing, transmission, and storage of MTN’s information:
• Implement Group reference architecture for integrating with third parties and partners
• Implement mechanisms for vetting and implementing integration with cloud providers
• Implement architectural and development standards for third party application security
• Deliver technical security solutions, standards and configurations for the MTN SA Mobile Money technology stack, including the mobile money core system, third-party interfaces, and the internal core network interfaces. Special focus on integrating disparate systems, encryption, cryptographic protocols and algorithms, automatic patch management, security hardening of applications and devices, networks segregation with strong access controls, audit management and security monitoring, and ensuring the management of security compliance of MTN’s mobile money products, services and infrastructure.
• Evaluate outsourced Mobile Money integration points to ensure they provide adequate protection for the processing, transmission, and storage of transactions.
• Act as a subject matter expert to application development and support personnel for any/all issues regarding the security design or use of applications. This includes enterprise operational staff and business unit personnel.
• Create and execute a training and awareness program for secure development and best practice

Operational Delivery:

• Assist Senior Manager Security Architecture to develop and implement the product security architecture requirements and framework, overarched by the business risk strategy
• Develop and implement the application security solution architecture, DevSecOps tooling infrastructure and define various interface requirements for various toolsets
• Drive the design and implementation of secure applications in support of Enterprise-wide and Business Unit applications. Ensure thorough security design and testing is built into them, new and existing applications and products (inhouse & applications, on-prem or cloud)
• Roadmap definitions for security of key products by monitoring security environment; identifying security gaps; evaluating and implementing enhancements.
• Utilize security tools for the appsec program such as static and dynamic code analysis tools and develop continual improvement program.
• Supervise and manage collaboration with relevant vendors/stakeholders for vulnerability scanning and penetration testing exercises. Coordinate red teams and penetration testers to facilitate exercises and work with application engineering teams on remediation. Oversee remediation efforts
• Assist with code reviews and create secure reusable patterns.
• Perform risk and threat assessments.
• Ensure implementation of technical security standards on the application platforms as well as ongoing monitoring and reporting of compliance against the standards
• Ensure the integration of the financial technology and digital platforms into the security compliance and monitoring eco-system both at opco and Group level then regularly confirm and report on ongoing effectiveness
• Participate in information security operations duties, including incident response escalations. Liaise with other relevant functions to facilitate the timeous closure of incidents and vulnerabilities in relation to the financial technology and digital platforms
• Assist relevant business owners and custodians in identifying and setting activities logs, audit trails, functional and technical requirements, and ensure adequate custody of such.
• Stay abreast of current and evolving technologies in the application security area.

Minimum Requirements

Education:

• Minimum of 3 years tertiary qualification in Information Technology/ Engineering
• CISSP/CEH/ CGEIT certification (one of)
• SABSA and/or TOGAF, Continuous Delivery Architecture qualification will be an advantage
• Business analysis/architecture qualifications
• Other qualifications (DevOps, ITIL, TMF, COBIT) advantage

Experience:

• Minimum of 5 years of strong cybersecurity experience across network network, application (web, API) & public/private cloud security architecture (web application firewalls, containers, etc..)
• Experience in managing and implementing large scale security projects preferably with banking and telecoms companies
• Other security experience such as incident handling (from appsec perspective), threat modelling, operations, GRC, OWASP, etc
• Experience working with Developers, DevOps, and Engineering teams in a dynamic environment to promote/implement the DevSecOps program throughout the organization.
• Experience in ethical hacking or vulnerability assessment on web apps, mobile, and thick-client (scanners, fuzzers, debuggers, decompliers), static code and dynamic code analysis tools
• Ability to work with APIs and Plugins to integrate security tools into established CI/CD pipelines.
• Knowledge of web application architectures, web stack technologies (HTTPS, REST, etc..) and platforms (e.g Apigee, AngularJS, Tomcat, .Net, MS SQL, Javaetc..)
• Proficient communication skills to teach other key stakeholders various concepts like scalability, automation, and security in devops

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Solid Reporting Line:  Senior Manager: Mobile BPO Dotted Reporting Line:  
Mission/Core purpose of the Job

• Responsible for the analysis of mobile & ICT Credit Notes (CNs) 
• To support with billing quality assurance checks 
• Assist with data clean up initiatives across mobile & ICT to reduce arrears book 
• To direct executable actions, document repetitive problems for correction. 
• Data components will include CRM / Billing / Network services or provisioning data
• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Education:

• Matric
• Diploma / Degree or appropriate higher qualification

Experience:

• Minimum 2 years’ experience in Mobile, ICT CRM / Ordering / Billing systems
• Working knowledge on Mobile Ordering / Billing
• Previous telco experience within the B2B / enterprise environment (nice to have)
• Knowledge of Siebel CRM, Billing & Provisioning systems (nice to have)
• Knowledge of Eppix Billing & Mobile Provisioning system (nice to have)
• Working experience in business / data analysis
• Experience working with large amounts of data and defining recommendations to drive corrective actions
• Good team cooridination skills
• Financial acumen (preferred)
• Attention to detail
• Strong Excel & Powerpoint skills

Competencies:

Head - Big Picture Focus (25)

• Strategy Formulators - Formulates divisional strategies aligned to overarching strategies for execution.
• Decisive Problem Solver - Has the mental agility to understand complex business challenges and provide effective solutions.
• Innovative Value Creator - Creates an environment for commercial and enterprise innovation.

Heart – People & Emotional Intelligence (35)

• Culture and Change Champion - Drives business practices by holding others accountable for demonstrating the MTN values and vital behaviours.
• Inspiring People Leader - Is self-aware and leads/coaches others to develop capabilities for realising individual potential.
• Relationship Builder - Collaborates across teams and builds networks and relationships with internal and external stakeholders.

Hands – Results Focused (30)

• Results Achiever - Produces sustainable enterprise results.
• Operationally Astute - Plans, organises and sets controls in place for delivery of strategies.

RESPONSIBILITIES
Billing Quality Accuracy (Core) 

• Responsible for deep dive analysis on root cause for mobile & fixed credit notes to ensure consistent billing accuracy 
• Put in place a framework of inputs, analysis and reporting to ensure accurate monthly billing proactively 
• Make continuous recommendations to close gaps / ensure preventative controls are in place 
• Support with data clean up initiatives across mobile & ICT to reduce arrears book  
• Support with pre and post billing checks for mobile & ICT 
• Engaging with billing & collection teams to resolve disputes timeously minimising arrears from outstanding issues 

Data Extraction & Analysis (Essential) 

• Extraction and analysis of customer ordering & billing systems to enable correct billing 
• Manipulate information into reconcilable outputs for constructive decision making resulting in corrective instructions. 
• Confirm corrective outcomes by referencing mock bills produced or other sources of billing information available 

Stakeholder Management (Essential) 

• Understanding, managing and delivering on business unit expectations within agreed quality and timelines 
• Input into Business Process Optimization Function - Drive and manage execution of the data clean-up activities at hand 
• Strategise with Business Process Optimization Snr Manager for improved / alternative execution methods based on learnings 
• Develop a customer data set with requirements that are based on standardised data extracts and inputs. 
• Develop a high-level set of key performance indicators for reporting and tracking purposes 

Data Integrity and Validation (Essential) 

• Understand of the relationship between order management & billing outputs 
• Confirm final correction of billing outputs, by confirming results through provisional invoicing or other appropriate billing output 

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JOB DESCRIPTION

• The General Manager: Digital Marketing and Strategy for will ensure that the quality and customer satisfactions across all the services align to the Group goals and key programme ensuring payments tools are efficient. The role will also oversee the digital services strategy implementation and how it evolves in line with ambition 2025 and group strategy. The role will help defining the strategy per verticals (with the Head of Markets and Verticals), the business model, and the operating model (distribution, JV, M&A, incubate, …) to launch the services. He/She will be the link with the Group Strategy team and Group M&A team. MTN Digital Services B to C portfolio consists of : 
• Content and entertainment services for mobile and fixed offers (video, games, music, press, books, ..) 
• The new verticals (Heath, education, energy, security, … 
• Advertising business (B to B) 
• The legacy services (VAS, CRBT) The Ayoba service is managed independently, with close link with the Group Digital Services team.

RESPONSIBILITIES
The GM Digital Marketing and Strategy will be accountable for:

• Define a group wide strategy to launch Digital Services, develop the business plan with clear goals and targets
• Define the group portfolio of Digital services, to be locally adapted by the Opcos
• Design and define the naming and pricing guidelines of the services, based on the analysis and proposition conducted
• Partner with the Digital CFO, Head of Verticals and Markets and Head of Product and Services to ensure the services align and deliver towards both the finance performance targets and the quality / usage targets
• Align with the revenue management portfolio, by reviewing the performance of the billing tools (Wallet, Momo, etc.) and to conduct the necessary changes to improve the revenue recovery, including currency related matters.
• To collate and produce the set of non-financial KPIs defined, aligned with commercial businesses (usage, subscribers, subscriptions, NPS, etc).
• Animate the Opcos Digital Services community, provide them with support, guidance, appropriate training offerings, organize seminar (in person and digital)
• The ultimate objective is to deliver incremental revenue while having the customer experience at the center.

QUALIFICATIONS
Minimum Job Requirements 

Education:

• Minimum 4-year academic degree with Honours
• MBA/Master’s degree (advantageous)
• English (mandatory) French and Arabic (as advantage)

Experience:

• Minimum 5 - 8 years’ experience
• Minimum 3 years senior management experience
• Minimum 5 years of sector, industry or area of specialisation
• Experience in global /multinational business environment
• Experience in leading change / transformation (marketing) at an operational level advantageous
• Experience in continuous improvement through the implementation of best practices
• Experience in customer value creation
• Experience in campaign management

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JOB DESCRIPTION
The partner’s relationship is a key priority: 

• Identifying the right partners (international, pan African, local) to meet the need defined in the Global Portfolio, 

Creating a professional relationship at executive level with them (international, pan African) and Negotiating the group deals to bring the digital services to the Opcos markets. MTN Digital Services B to C portfolio consists of: 

• Content and entertainment services for mobile and fixed offers (video, games, music, press, books, ..) The new verticals (Heath, education, energy, security, …) 
• Advertising business (B to B) The legacy services (VAS, CRBT) The Ayoba service is managed independently, with close link with the Group Digital Services team

RESPONSIBILITIES
The GM Digital verticals and markets will be accountable for:

• Defining a market approach per digital verticals (video, music, games, education, health, security, etc.)
• Conducting the Adverting operations at Group, and support local Opco advertising operations
• Develop consumer insights and understanding of the needs per vertical and per country
• Identify strategic partners to deliver the market approach defined for each digital services vertical.
• Define the type of engagements and relationship with each partner (distribution, JV, M&A, incubate)
• To lead and negotiate master agreements partnering with legal, procurement, OpCo and M&A teams
• Support the Opcos in deploying the digital services portfolio locally and identifying local partners
• Animate Opcos communities per verticals, to increase awareness and understanding of the markets that we want to approach
• The ultimate objective is to deliver incremental revenue while having the customer experience at the center.

QUALIFICATIONS
Minimum Job Requirements 

Education:

• Minimum 4 year academic degree with Honours
• MBA/Master’s degree (advantageous)
• English (mandatory) French and Arabic (as advantage)

Experience:

• Minimum 5 8 years’ experience
• Minimum 3 years senior management experience
• Minimum 5 years of sector, industry or area of specialisation
• Experience in global /multinational business environment
• Experience in leading change / transformation (marketing) at an operational level advantageous
• Experience in continuous improvement through the implementation of best practices
• Experience in customer value creation
• Experience in campaign management

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JOB DESCRIPTION
The role will be responsible for the user experience of the Digital Services Client across MTN footprint. He/she will identify the opportunities to build group wide shared products, build and deploy them across all the Opcos. He/she will assist the Opcos in customizing the products to their local needs. MTN Digital Services B to C portfolio consists of:

• Content and entertainment services for mobile and fixed offers (video, games, music, press, books,..) 
• The new verticals (Heath, education, energy, security, …) 
• Advertising business (B to B) 
• The legacy services (VAS, CRBT) The Ayoba service is managed independently, with close link with the Group Digital Services team.

RESPONSIBILITIES
The GM Digital Products and services will be accountable to deliver:

• Define the overall product line of the groupwide digital products and services”
• Interact and support the Technology team to define the technology components to support the products line
• Design of the digital platforms, products and services
• Constantly look for better ways of solving technical problems and designing the solution, not afraid of challenging the status quo
• Deliver state of the art UX and design, using internal and third-party design to create world class experiences on the smartphone and the big screens.
• Develop and deploy the play aggregation portal, and manage its availability though MyMTN, Momo and Ayoba
• Create the TV experience for smartphone and big screens, partnering with Group Technology to create Super Aggregator features (recommendation, search, etc.).
• Ensure increased distribution of products and services.
• Identify the strategic roadmap to create the relevant products and service offerings to support the new businesses.
• Define and manage the Digital products roadmap aligned to commercial needs
• Foster strong partnerships with other platforms within the greater MTN Group, including Ayoba, Momo, My MTN to ensure alignment and delivery.
• Identify, prototype new and improved digital product features that are developed at group for the Opcos
• Define future proof shared products and features and collaborate, support for the Opcos in the deployment of the solutions
• Post deployment support, maintenance and continuous enhancement of digital solutions (platforms, product and services)

QUALIFICATIONS
Minimum Job Requirements 

Education:

• Minimum 4-year academic degree with Honours
• MBA/Master’s degree (advantageous)
• English (mandatory) French and Arabic (as advantage)

Experience:

• Minimum 5 8 years’ experience
• Minimum 3 years senior management experience
• Minimum 5 years of sector, industry or area of specialisation
• Experience in global /multinational business environment
• Experience in leading change / transformation (marketing) at an operational level advantageous
• Experience in continuous improvement through the implementation of best practices
• Experience in customer value creation
• Experience in digital product design and implementation