Job Vacancies at Momentum Metropolitan Holdings Limited

About the Job

Role Purpose

• The Distribution Support Administrator provides quick and accurate administrative support, to enable the branch support area to deliver a professional service to Financial Advisers and other stakeholders within Service Level Agreements and legislative/compliance requirements.

Requirements
Qualifications:

• Relevant Degree (NQF 7) Business-related qualifications

Experience:

• Proven minimum of 1 - 3 years' office administrator experience in the financial services industry
• Experience in the MDS Sales environment will be an advantage
• Proficient in Afrikaans and English (written and verbal).
• Knowledge of Microsoft Suite (Word, Excel, Windows etc.)

Duties & Responsibilities

• Internal Processes: Sales and Service Experience
  • Understanding of end-to-end processes across product lines
  • Understanding of end-to-end systems capabilities across product lines
  • Challenge processes that do not serve the business - ease of business
  • Good understanding of Compliance process adherence and impact of non-adherence
  • Quotes fulfillment and tracking
  • Professional presentation of quote and relevant supporting documentation that support the 'adviceled' process.
  • Accountable for the new business process - end to end completed with least amount of comeback
  • Process application form and engage with Financial Adviser /practice staff asap after receipt
  • Engage with Financial Adviser practice staff to ensure processing happens smoothly with full ownership of the process through understanding and conveying the reason for requirements
  • Ensure all cases and new business applications are correctly recorded and kept up to date on activity manager.
  • Log appropriate activities, timeously (quotes and Financial Adviser engagements)
  • Consult systems to view progress - those documents pull through correctly.
  • Manage pipeline - keep clean and relevant. Drive submission of requirements to ensure cases issue
  • Having regular engagement sessions with Business Consultant to update on status of all quotations, pipeline business and any other sales enablement updates.
  • Prepare Consultant for engagement – by providing reports, quote feedback, pipeline business
  • Co-accountability for Momentum Distribution Service target achievement with consultant
  • Administratively support Consultant on all planned marketing calls - to follow through in support
  • Understanding of all available reports such as Power BI, lapse and arrear reports, reinstatement reports
  • Training of Financial Adviser practice staff through knowledge sharing of digital capabilities (such as Power BI, Campaign master and etc.)
  • Comfortable to be a first point of call on Financial Adviser /practice staff online navigation enquiries
  • Ensure that all training interventions are recorded on appropriate reports.
  • Provide support to other branches (nationally) when need arises to ensure business continuity
  • Identify and report process and system failures and enhancements to improve client experience
• Stakeholder Engagement
  • Ensure all internal and external engagements are conducted in a professional manner
  • Maintain meaningful business relationships with all stakeholders ? Provide authoritative expertise to clients and stakeholders.
  • Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Collaboration and Self-development
  • Develop and maintain productive and collaborative working relationships with peers and stakeholders.
  • Positively influence and participate in change initiatives.
  • Continuously develop own expertise in terms of professional, industry and legislation knowledge.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  • Take ownership for driving career development
• Business Efficiencies and Effectiveness
  • Identify opportunities to enhance effectiveness and increase operational efficiency.
  • Manage company resources under your control with due respect.
  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies

• Business Acumen
• Drive for Results
• Leads Change and Innovation
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness

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About the Job

Role Purpose

• The purpose of the MDS Risk and Compliance business partner is to develop and implement a robust combined governance strategy and Ops plan for MDS combining governance integrates and aims to optimize all Governance Functions i.e. (Risk, Legal and Compliance). Taken Combined Governance enables an effective control environment; support the integrity of information used for internal decision-making by management within the organization provided by governance but then business partnering with the MDS leaders to create sustainable change.

Requirements
Qualifications 

•  Degree in Finance, Legal or Business recognized by the FSCA 
•  Post Graduate Diploma in Compliance and Risk Management (preferred) 
•  Admitted attorney (preferred)

Experience 

• 8-10 years’ experience in Risk and compliance 
• 5-6 years in a senior leadership/management position 
• Extensive knowledge and experience in risk, compliance, and legislation

Duties & Responsibilities

• Design, develop and manage a combined governance strategy for MDS (Internal processes) To manage the implementation of all aspects of the risk function, including implementation of risk management processes and tools to identify, assess, measure, manage, monitor and report risks on a regular basis.
• Implement and manage effective compliance processes in MDS (Internal processes)
• Provide guidance and interpretation of Act and Regulation, including industry-specific regulations.
• To ensure compliance to all relevant statutory requirements and the impact on the company.
• Ensure that MDS complies with the necessary compliance requirements from Momentum Metropolitan Holdings.
• Ensure that the company remains compliant and up to date with legislated changes and industry specific changes to the compliance requirements.
• Legislation: Monitor pending legislative changes. Provide input into draft legislation. Keep abreast of legislative changes. Analyse impact of legislative changes and changes in practice on Momentum Retail business. Identify business opportunities following legislative changes that will give us an edge in the market. Advise business of impact of changes on processes. Assist in implementation of changes.
• Report on compliance matters to the CEO of MDS, Risk & Compliance Committee, Exco, Audit Committee and Momentum Metropolitan Holdings as required.
• Ensure complete and comprehensive compliance monitoring universe.
• The compliance function assists management in discharging their responsibility to comply with applicable compliance obligations through the monitoring of obligations.
• The compliance function also assists in the development and maintenance of a Regulatory universe that includes all compliance obligations (Acts).
• The compliance function drafts relevant Policies.
• The compliance function can be used optimally in training other functions on various Legislations
• The team can also be involved in Manco meetings or included in distributions to ensure dissemination of important information that could impact MDS Compliance,
• Projects and transitions stakeholder to ensure optimal implementation within acceptable risk, mandate, and regulatory frameworks.
• Responsible to ensure appropriate breach escalation and resolution. Contribute to, implement, and maintain, where appropriate the regulatory compliance breach management and follow-up process which will at a minimum address the identification, analysis, and resolution processes to be followed as well as the escalation procedures.
• Ensure that the reporting of compliance activities and instances of non-compliance, both internal and external, are relevant, complete, accurate and to the point, and submitted on time.
• Initiate and/or provide professional advice and guidance to business as may be required/requested from time to time.
• Implement and manage effective risk processes in MDS
• Coordinate Internal Audit activities. Tracking of progress made on implementing corrective action per Internal Audit Findings
• Momentum Metropolitan Holdings Governance Manco Meetings
• Reporting to Momentum Metropolitan Holdings Compliance
• Performance of Divisional Risk Register Assessments • Monitoring of Combined Assurance Plan
• Represent MDS at the Risk & Compliance Committee Meeting, IT Risk & Compliance
• Committee Meeting & Audit Committee
• Preparation of Reports and Meeting Packs for the Risk and Compliance Committee meeting and Audit Committee meeting.
• Coordination of the quarterly Tax & VAT Submission lists to be sent to Momentum Metropolitan Holdings Finance Division.
• Implement and manage effective legal processes in MDS
• Assist in drafting of legal documents and forms.
• Review of legal contracts and agreements
• Assist with specific company reporting obligations to Momentum Metropolitan Holdings and Regulatory Bodies as and when required
• Report to Regulatory Bodies, as and when required:
• Provide legal advice and assistance to consultants, financial advisers, and members/clients.
• Identify needs of consultants and financial advisers regarding updates on legislative changes.
• Compile legal updates.
• Enable focus on the IFA within area of responsibility through business partnering with MDS (Client/ Adviser Services)
• Provide authoritative, expertise and advice to clients and stakeholders through building and maintain relationships with clients and internal and external stakeholders
• Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments
• Define service practices which build rewarding relationships, encourage innovation, and allow others to provide exceptional client service.
• Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Establish a way of work that creates a high-performance delivery cadence between internal and external stakeholders
• Oversee the implementation of financial and corporate governance measures (Finance)
• Prepare and control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
• Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
• Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
• Implement and provide feedback on the effectiveness of financial policy, practice, and procedures: preventing illegal, unethical or improper conduct.
• Implement risk management, governance, and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
• Investigate reported willful acts of non-compliance to organisation policy and practice and report on findings.

Attributes

• Relationship management
• Presentation skills
• Report writing skills
• Drive for results
• Diversity and inclusiveness

Competencies required.

• Business and Market Acumen: Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.
• Adviser Commitment: Anticipates, meets, and exceeds adviser’s needs by creating long lasting relationships that support the adviser value proposition, supports their financial wellness, and ensures client centricity.
• Drive for Results: Drive a sense of urgency, focus, accountability, agility, and execution to deliver business results.
• Leads Change and Innovation: Actively leads change, does what is right for the business and drives continuous improvement through innovation.
• Collaboration: Prioritises the business interests of MMH and invests in the success of the group by aligning effort across divisions.
• Impact and Influence: Persuades, convinces, influences, and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMH.
• Self- Awareness and Insight: Manages self and relationships with others effectively and provides perspective in difficult situations.
• Diversity and Inclusiveness: Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.