Job Vacancies at Momentum Metropolitan Holdings Limited

    
Qualifications:

• Grade 12, Matric (Essential)
• Office/Business administration qualification (Degree/NQF 6) (Advantage)

Experience:

• 1 – 2 Year experience in the financial services industry (essential)
• MS Word, Excel and Outlook
• Internal MMI systems & processes (preferred)
• Insurance industry experience (preferred)
• Experience within the MDS Sales environment will be an advantage,
• Proficient in Afrikaans and English (both written and verbal).

Duties & Responsibilities:    

Internal Processes: Sales and Service Experience:

• Manage commission specific queries and SLAs of the team by assigning, directing and escalating all queries.
• Report on the operational activities within the area of responsibility to inform operational efficiencies.
• Establish and maintain filing systems (electronic or paper) to ensure record maintenance and retrieval of documents.
• Transfer of intermediary client books according to regulations.
• Establish own work procedures or schedules to manage and keep track of daily activities and tasks.
• Assist in the preparation of regularly scheduled reports, as required.
• Challenge processes that do not serve the business - ease of business
• Good understanding of Compliance process adherence and impact of non-adherence
• Ensure all information received is correctly captured, recorded and kept up to date on daily stats spreadsheet hosted on MS Teams.
• Identify and report process and system failures and enhancements to improve client experience.
• Escalate faults and other housekeeping issues with the relevant stakeholders or service providers.
• Adhere to the way of work rules/document

Client Advisor: Stakeholder Engagement:

• Ensure all internal and external engagements are conducted in a professional manner.
• Deliver on service level agreements made with internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Provide authoritative expertise to stakeholders.
• Maintain meaningful business relationships with all stakeholders.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional service

Culture and Personal Development:

• Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Develop and maintain productive and collaborative working relationships with peers and stakeholders.
• Continuously develop own expertise in terms of professional, industry and legislation knowledge.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving career development
• Positively influence and participate in change initiatives.

Finance: Business Efficiencies and Effectiveness:

• Identify opportunities to enhance effectiveness and increase operational efficiency.
• Manage company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies:    

• Interacting with People
• Conveying Self-Confidence
• Showing Composure
• Thinking Positively
• Producing output
• Following Procedures
• Managing Tasks
• Upholding Standards
• Business Acumen
• Drive for Results
• Leads Change and Innovation
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Documenting facts

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Requirements:    

• Grade 12 / NQF Level 4 Qualification.
• Diploma in Business Administration or Secretarial will be an advantage.
• 3-4 years' relevant experience (essential).
• Exposure to supporting a manager or team within a large corporate (desirable).
• Highly proficient in MS office (excel, Word and PowerPoint).

Duties & Responsibilities;    

• Handle all administrative and secretarial activities (Internal Process).
• Coordinate all the day - to -day executive functions on behalf of the executive management team and their respective teams.
• Provide personal administrative and logistical support to the executive and their teams.
• Arrange detailed travel arrangements and compile all the relevant documentation for travel-related meetings.
• Pro-actively screen incoming calls, correspondence and respond independently where possible and when needed.
• Capture all training on relevant systems.
• Co-ordinate all the components (logistics, catering, agenda points ) of events, meetings and functions within budget and specifications.
• Provide secretarial support (agenda, minutes, action plans etc.) for the preparation and successful execution of meetings.
• Assist with on and off boarding of employees.
• Keep the teams' data and organograms updated.
• Proactively manage, coordinate and maintain the diary of executives and team members.
• Coordinate all aspects of meetings, workshops and functions (venue logistics, catering, agenda points etc.) according to manager’s requirements, and within budget.
• Report faults and housekeeping issues to the service provider, ensure prompt resolution, and manage office supplies efficiently.
• Accurately escalate client complaints and queries to the relevant department.
• Ensure files and relevant information are kept in order and easily accessible.
• Collate, compile and distribute executive packs for important meetings, with a high level of detail orientation to ensure accuracy.
• Add to the executives' efficacy by facilitating ad hoc personal matters efficiently and with high levels of confidentiality.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Build and sustain productive collaborations with colleagues and stakeholders.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas.
• Take ownership for driving own career development.
• Prepare, validate, and process invoices for approval and payment in the procurement system.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.

Competencies:    

• Verbal and written communication skills.
• Problem-solving skills.
• Planning and organising skills.
• Interpersonal skills.
• Proffesionalism.
• Confidentiality.
• Typing skills.
• Relevant business system (preferred).
• Computer literacy.
• Knowledge of Microsoft Office.
• Budget management.

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Requirements;    

• Grade 12 (NQF Level 4)
• 5 years or more Employee Benefits Experience
• Sound knowledge of Orbit and Orbit portal systems.
• Extensive industry knowledge and product knowledge
• Extensive knowledge of relevant legislation
• Intermediate Excel skills

Duties & Responsibilities;    

• Taking ownership and provide first time resolution on enquiries, ensuring they are resolved timeously and effectively.
• Ensuring accurate completion of documentation as per departmental guidelines in order to meet client needs.
• Effectively utilising IT systems to ensure accuracy of documentation.
• Ensuring adherence to organisational best practice and legislative requirements.
• Adhering to policies and procedures and taking corrective action where necessary.
• Ensuring all risks are mitigated and escalated where necessary.
• Engaging in effective communication and delivering according to Service Level Agreements.
• Maintaining a consistent service delivery to ensure client retention and satisfaction.
• Maintaining broad product knowledge in order to effectively and accurately respond to customer queries.
• Dealing with client requests in a competent, efficient and professional manner.
• In conjunction with the Administration Manager be accountable for the co-ordination of service delivery both internally and externally.
• Support client centric model that enables efficient and effective client service.

Competencies;    

• Accountability
• Adaptability
• Attention to detail
• Business administration skills
• Customer orientated
• Communicating with impact
• Organisation and planning skills
• Excellent verbal and written business communication