Job Vacancies at MIBCO

Duties and Responsibilities

• Routinely conducts inspections by visiting establishments so as to ensure that the collective agreement is maintained by the establishments in the assigned zones / areas.
• Identifies, advises and assists in correcting contraventions to the collective agreement.   
• Improve communication regarding aspects of the collective agreement to all the establishments to promote healthy industrial relations within assigned zones / areas.
• Ensure that the member’s general awareness of the collective agreements is increased within assigned establishments / areas.
• Enforcement of the collective agreement by way of prescribed legal processes.
• Manages and schedules appointments with establishments in the assigned zones / areas.
• Promotes the benefits and functions of Motor Industry Bargaining Council to members and during inspections

Knowledge/Experience/Skills/Requirements

• Above average verbal and written communication and listening skills
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Must have good decision making and problem-solving skills
• Must have good analytical skills with attention to detail
• Strong persuasion skills.
• Report writing skills.
• Good administration skills
• Good organizational and planning skills

Requirements

Qualifications

• An appropriate Grade 12 certificate and/or equivalent academic qualification.
• Related Labour relations qualification
• 2 years solid sales experience (motor industry advantageous)
• At least 2 years solid experience with Labour Relations
• 1 year experience of the Bargaining Council Agreements.
• The ability to communicate in English is essential and be able to handle own correspondence.
• In possession of a current valid driver’s license and have 2 years driving experience.
• Successful completion of the Agents’ Examination, Parts I & II will be an advantage
• Computer literacy (Word & Excel)
• Technical experience/knowledge in motor engineering and/or motor vehicle repairs advantageous

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Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handles all general and specific telephonic contact.
• Assist walk-in clients
• Conducts preliminary investigations.
• Liaises with relevant parties to resolve complaints.
• Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods.
• Manage office petty cash, stationery and office consumables
• Supervise the temporary staff
• Compile and submit attendance register and time sheet
• Assist Designated Agent with admin work
• Ensures service levels and performance is maintained in terms of the national Mibco Mission, Vision and Statement.
• capturing and attaching to the system of all provident fund claims received

Knowledge / Experience / Skills / Abilities

• Ability to withstand pressure and provide the clients/customers with above average services
• Must at all times be diplomatic and assertive with customers/clients
• Ability to overcome obstacles, make informed decisions and resolve customer problems
• Ability to work independently and use initiative along with problem solving abilities
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
• Must be a good team player and achieve objectives as set out by supervisor
• Must be meticulous in carrying out tasks/instructions etc.
• Must have interpersonal and telephone etiquette skills
• The ability to communicate in Afrikaans both verbal and written

Requirements

Qualifications

• Matric (Grade 12)
• Knowledge and experience of provident funds and Client Services
• Labour related, Client Services, Business related certificate will be advantageous
• Above average verbal communication and listening skills
• Customer service orientated behavior towards callers, service providers,
• Advance computer literacy
• Query resolution skills
• Customer orientated behavior
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results