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KCS provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world.
With a unique depth of knowledge and experience in the distributive trades that stretches over 40 years, our wide range of clients includes wholesalers, d...
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Role Summary
The role focus will be to accelerate develop, implement and deploy internal and external development teams’ systems across KCS group to deliver Security to the SDLC for growth and public products we sell to our customers.
Implement, Improve and Monitor security metrics in relation to achieving ISO27001 and Secure By Design projects.
Deliver through matrix management and coaching the continued maturity and development of security related outcomes and pro-active.
Key Responsibilities:
- Implement and influence the adoption of “Secure by Design” and secure software development lifecycle. (Secure SDLC)
- Integration into teams and provide training and secure requirements.
- Collaborate with feature teams, product owners, architecture, IT, business, vendors and other stakeholders to investigate development activities.
- Establish relevant metrics and produce risk reports for stakeholders highlighting key risks, threats, incidents progress and status to assist in decision making.
- Develop a security assessment schedule across the respective lines of business / business units with key focus on software development activities.
- Conduct reviews of applications, systems, underlying infrastructure, and related processes relating to software development practices.
- OWASP SAMM implementation and ISO 27001 coordination.
- Establish and maintain risk profiles for selected products and units.
- Collaborate threat intelligence, cybersecurity, security engineering and other risk functions to develop and maintain a holistic security strategy and remediation plans.
- Establish a threat modelling architecture that is measurable and relatable to business to increase maturity on software development practices.
- Assist in documenting and tracking security findings into a formal risk register.
- Provide training and documentation regarding security.
- Facilitate continuous technical system reviews by working with the Penetration Test Team and assist business with interpretation and implementation of required controls.
- Recommend the implementation of effective controls to support defined security policies and standards. Co-ordinate and track the implementation of remediation plans.
- Participate in IT Security incident response planning and investigation of security breaches, and assist with disciplinary and legal matters associated with such breaches as necessary.
Key Requirements:
Essential
- Software Development Managerial expertise.
- SDLC, AGILE, Security Development.
- Security domain knowledge for OWASP, MITRE, ISO27001, Secure by Design.
- Strong communication skills – able to communicate effectively on technical and business issues
- Analytical skills.
- Experience in a Project and Programme management.
Desirable
- Experience in Matrix management (external and internal stake holders).
- Project management.
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This is a great opportunity to gain in-depth knowledge and experience in the complex and exciting Software industry. We are seeking a Finance support analyst to join our growing Global Support team in our Johannesburg Office.
As an integral member of the Finance Support team, you will be responsible for assisting customers with queries and problems relating Finance to the KCS application software. The department also provides the customers with a variety of other services including installation of new software and customer training. The ideal candidate should ideally have a solid understanding of accounting fundamentals and troubleshooting as this role is essentially assisting the customers with the financial aspects of our software.
Key Responsibilities:
- Support customers with problems and queries relating to the KCS application software
- Accurately resolve problems using investigative and analytical skills
- Identify and replicate problems that require a software change by Development
- Work as part of the Support team
- Work with other departments to provide solutions to the customer
- Pro-actively taking ownership of a wide variety of calls and problems
- Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
- Managing, prioritising and progressing their adopted calls, in particular
- Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
- Regularly updating customers regarding the status of their calls
- Effectively handling complaints and call escalation requests form customers
- Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
- Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
- Pro-actively using the appropriate tools to gain and share knowledge
- Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
- Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues
- Following and applying the standard Commercial Software Support Procedures and Practices
- Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Application Support Manager
- Undertaking any other projects as required by the Support Manager
Key Requirements:
Knowledge and Experience:
Essential:
- Finance Analysts will have a good general knowledge of accounting principles to trial balance level
- Looking to gain work experience in the relevant field of their qualification
- Good written and verbal communication skills
- Tech savvy and computer proficient
- Attention to detail
- Customer and service focused
- Driven, proactive and motivated personality
- Flexible to changes in tasks and the support environment
- Good Problem-solving skills
- Eager to learn and apply new skills and concepts
Desirable:
- Finance Analyst should ideally have an Accounting or Business Studies qualification, for example Degree, BTEC, HND or AAT
- Understanding of standard business practises and Finance procedures as well as ERP systems
- Any understanding of software and/or software support environments would be an advantage.
- Basic grasp of business processes and operations
Person Specification:
- Be able to investigate unfamiliar problems and generate an effective solutions in a systematic and logical manner
- Have excellent customer care and strong interpersonal skills
- Project a professional image
- Be adaptable and work as an effective member of a team
- Be organised and manage own workload efficiently
- Maintain a professional standard of communication at all levels
- Work conscientiously and use initiative
- Be calm under pressure and manage stressful situations
- Adopt a positive, pro-active approach to work
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Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively.
Key Responsibilities:
- One Time & recurring invoicing timeously, including running statements for month end
- Custodian of customer escalations on a monthly basis
Custodian of licensing and contracts maintenance:
- Ensuring customer contracts are signed
- Entering customer information correctly into the Palladium system and Babbage system
- Licensing customers when required, expiry of customer licence
- Loading customer contract in Babbage system
- Invoicing the customer in accordance with company process
- Responsible for customer and business partner queries
- Creating sales orders for support
- Attending to monthly rebate calculation, payment and invoicing (including dealing with business partner queries)
- Timely attending to customer cancellations, including credit notes
- Responsible for collection of debt in accordance with company process
- Capturing of cashbook for the two companies (Banking)
- Managing the AR Administrator
Attending to month end close, which includes, but are not limited to:
- AR close within deadline
- Completing month on month recurring revenue analysis
- AR review reconciliation
- Rebate provision and reconciliation
- Monthly debit order run & custodian of debit order authority agreement
- Assistance to sales team on customer accounts & product information
- Assisting with annual audit requirements
- Assisting with ad hoc finance administration
Key Requirements:
Essential
- Accounting qualification
- Matric
- Excellent interpersonal skills
- Good Excel skills
- Attention to detail
- Self-starter
- Team player
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inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry – wherever they are in the world. With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audio-visual and event products. Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work.
inspHire is a market leader in the development and provision of rental industry software
- Helpdesk Analyst role provides 1st line business-to-business software application support
- Working in a global team supporting inspHire products as well as databases, reporting tools, MS Server and Desktop operating systems plus other third-party applications
- Communicating via multiple media – phone, e-mail, chat
- Creating documentation and delivering customer training where required
- Hybrid role – 40% home and 60% office based, potential for limited travel to customer sites
- Covering support hours between 8am and 10pm on a rota basis
Key Responsibilities:
Your responsibilities include but are not exclusive to:
- Deliver a first-class service to our customers
- Answer questions and troubleshoot issues quickly and efficiently.
- Provision of high-quality updates to customers on a regular basis.
- Correctly set the customers’ expectations.
- Deliver on promises
- Take personal responsibility for every case ensuring a proactive approach to resolution and ensure all parties are kept updated
- Proactive management of assigned cases
- Maintain excellent quality of cases with detailed notes
- Always display a positive and can-do attitude
- Identify solutions and preventative measures to improve the customer’s experience
- Ensure all cases are progressed in line with InspHire SLA’s.
- Team Working: Proactively share knowledge, help during times of leave/absence, and share service improvement opportunities.
- Be curious to change, evolve and develop in ways that help us better serve our customers.
Key Requirements:
Essential
- Good IT skills with demonstrable experience in a similar IT support role
- Knowledge of Microsoft Operating Systems (Server and Desktop Editions)
- Intermediate knowledge of Microsoft SQL database structures
- Experience of supporting applications with MS SQL databases, including script/query writing
- Knowledge of ERP or business IT systems
- Always display a “customer first" attitude
- Ability to work under pressure in a fast-paced environment
- Excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner
- Ability to troubleshoot and strive for first time resolution of issues.
- Consistently produce high quality and detailed work
Desirable
- Knowledge of Crystal Reports
- Knowledge of Sage Accounting Solutions
- Appreciation for all products and services in the inspHire offering
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The Trade support intern role is to provide assistance to customers on issues within the trade component of the system as this has a direct impact on their business. Business operations that the K8 system supports include sales, buying, inventory control, warehousing, delivery management and data analytics, to name a few.
Key Responsibilities:
- Support customers with problems and queries relating to the KCS application software
- Accurately resolve problems using investigative and analytical skills
- Identify and replicate problems that require a software change by Development
- Work as part of the Support team
- Work with other departments to provide solutions to the customer
- Pro-actively taking ownership of a wide variety of calls and problems
- Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement
- Managing, prioritising and progressing their adopted calls, in particular
- Using the call logging system correctly and ensuring that calls are updated on a regular basis with actions undertaken
- Regularly updating customers regarding the status of their calls
- Effectively handling complaints and call escalation requests form customers
- Identifying calls that are not support calls and dealing with these following the correct procedures, for example after sales calls, chargeable support calls, modification and system change requests
- Continually and pro-actively acquiring and retaining knowledge of KCS products and systems
- Pro-actively using the appropriate tools to gain and share knowledge
- Working with members of the Support Team and other departments to ensure that customers receive a prompt efficient service
- Alerting Senior Application Support Consultants, Team Leaders and Application Support Manager as necessary regarding any sensitive customer issues
- Following and applying the standard Commercial Software Support Procedures and Practices
- Taking the initiative and identifying ways in which the Support Service and/or Support Procedures can be improved and discussing these with the Application Support Manager
- Undertaking any other projects as required by the Support Manager
Key Requirements:
Essential:
- Looking to gain work experience in the relevant field of their qualification
- Good written and verbal communication skills
- Tech savvy and computer proficient
- Attention to detail
- Customer and service focused
- Driven, proactive and motivated personality
- Flexible to changes in tasks and the support environment
- Good Problem-solving skills
- Eager to learn and apply new skills and concepts
Desirable:
- In the process of or have completed an IT degree or diploma
- Any understanding of software and/or software support environments would be an advantage.
- Basic grasp of business processes and operations
Person Specification:
- Be able to investigate unfamiliar problems and generate an effective solutions in a systematic and logical manner
- Have excellent customer care and strong interpersonal skills
- Project a professional image
- Be adaptable and work as an effective member of a team
- Be organised and manage own workload efficiently
- Maintain a professional standard of communication at all levels
- Work conscientiously and use initiative
- Be calm under pressure and manage stressful situations
- Adopt a positive, pro-active approach to work
Method of Application
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