Job Vacancies at Fidelity Services Group

MAIN PURPOSE OF JOB:

To drive the sales to achieve the required rented and new client targets.

QUALIFICATION & EXPERIENCE:

• Matric (Grade  12)
• Direct Sales experience - 2 years (Field sales)
• Valid drivers license - (Advantageous)
• Training experience (Advantageous)
• PSIRA - Grade C (Advantageous)

DUTIES

• Cold calling for rented and new clients (Self and Team)
• Achieve revenue sales target (self and team)
• Networking for leads
• Planning and implementing of Expo’s and shopping centre displays
• Planning and implementing area-specific drives
• Drive the team to achieve rented and new client targets
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
• Work closely with the staff members to identify and solve queries
• Staff Wellbeing

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Overall Purpose of the Job:

The incumbent will provide general management for the Commercial Bloemfontein business unit. The role encompasses responsibility for sales, new business, relationship management on key clients.

The incumbent is specifically tasked to achieve:

• Targeted unit sales
• New Business

In addition, the incumbent plays a pivotal role in sales and technical efficiency and effectiveness in managing the Commercial business in Bloemfontein. The execution of strategy is critical to this role.

 Main duties & Responsibilities:

• Achieve targets as per Budget
• District P&L Responsibility
• Achieve targeted growth (achieving target revenue and attrition levels)
• Achieving targeted OI contribution
• Implementation of strategy
• Critical role in developing and maintaining strong relationships
• Matrix role-player – in conjunction with all role players
• Drives efficiency and effectiveness by managing the Cape Town Commercial Team:
• Of sales teams in conjunction
• Of technical teams
• Play an active role in escalated customer complaint resolution

Minimum qualifications and experience:

• University (Degree) – minimum requirement.
• 3 years functional + 3 - 4 years managerial
• Solid Sales and marketing experience
• Solid Business development experience
• Results oriented with demonstrated performance in keeping and delivering commitments.
• Strong customer focus
• Effective oral and written communicator
• Proven high level comprehension of business processes, business finance and the subscriber model are required
• Strong business and financial acumen through demonstrated knowledge and ability to display the linkage between inputs and desired business results.
• Objective, open-minded and an “out-of-the-box” thinker.  

Behavioural Competencies and skills required:

• Business acumen
• Interpersonal skills
• Presentation and communication skills
• Negotiation skills
• Managerial courage
• Results driven

Interpersonal Skills:

• Good communication skills
• Verbal and written
• Conflict management
• Strong negotiation skills
• Maintaining effective teams
• Customer focus and focus on continuous improvement
• Empowerment mindset with team members

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Job Description

Duties – Technical:

• Assist technician with installations of alarm and security equipment
• Assist technician by removing old equipment from clients’ premises
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc.
• Inform technician of any shortfalls or limitations of the equipment and tools
• Inform technician of cabling required for an installation
• Assist technician with user functions and be able to do a handover
• Clean vehicles and premises after an installation

Duties - Performance Standards:

• Ensure that tasks are completed neatly and carefully
• Ensure that equipment is removed before leaving premises
• Ensure that work is done within the prescribed ADT standards
• Ensure that technicians are informed of any equipment required prior to installation
• Ensure that the technician is informed timeoulsy of any equipment required
• Ensure that you have sufficient cabling to complete an installation
• Ensure vehicles and sites are clean upon completion of an installation

Internal clients:

• Installations staff
• Service Staff
• CAD
• Call Centre
• Technical Trainer

External clients:

• Suppliers
• Sub-contractors

Qualification & experience:

• Minimum Grade 10 or equivalent qualification
• Minimum 2 years’ experience as a Wireman
• Practical electrical/electronic knowledge advantageous

Job requirements & other attributes:

• PSIRA registered (Grade E) advantageous
• Proven ability to work under pressure and show attention to detail
• Knowledge of programming.

Competencies (Technical & Behavioural)

• Time management
• Action Oriented
• Customer Focus
• Functional / Technical skills
• Planning
• Interpersonal savvy
• Problem solving
• Informing

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Overall Purpose of the job: 

Coordinate/Oversee and perform finance functions of Umsuka Wemali, ensuring compliance with all Microlending legislation. Co-ordination of claims

Minimum qualifications and experience:

• BCom Degree in Accounting or related field essential
• 0 - 3 years general Accounting experience.
• Computer literacy in Microsoft office with advanced Excel skills.
• Experience with SAP
• Must be able to travel when required
• Excellent admin and interpersonal skills.
• Customer liaison skills

Main duties & Responsibilities:

• Reconciliations for various bank accounts and processing
• Preparations of various general ledger reconciliations onto the Green line system.Reporting Team Performance- Daily and Monthly
• Reporting and Reconciling day to day loans
• Reconciling Umsuka Wemali's bank deposits and processing
• SAP General Ledgers
• Creditors Payments
• Petty Cash
• Reporting on Insurance policy holders
• Co-ordinate Insurance claims
• Insurance and Loans reconciliation
• Uploading Signiflow batches
• Preparation of Debit Orders
• Admin Duties
• Other ADHOC tasks as and when needed

Behavioral Competencies

• Pro-active and a team player
• Ability to work under pressure and meet deadlines
• Financial Acumen
• Efficient time management skills
• Self-development
• Customer Focus and good communicator
• Reliable and honest
• Assertive and Trustworthy
• Attention to detail

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Overall purpose of the job: To complete hardware installations to the highest quality and within the required timelines.

Duties & Responsibilities:

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail
• Problem Solving

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Armed Reaction Officers

• Matric/Grade 12 (Minimum Grade 10)
• Valid PSIRA Grade C registered
• Valid Armed Response
• Driver’s licence - Code 8/EB (must have minimum 2 years driving experience)
• Valid Firearm Competency (Business purposes)
• Previous AR experience preferential

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Minimum Requirements:

Compulsory:

• PC Literate
• Must have a well-defined fault finding ability.
• Must be able to work independently and be self-motivated.
• Sound knowledge of Networking and CCTV technologies.
• Working knowledge of routers and Port forwarding.
• Basic electronic knowledge N1 or equivalent.
• Sound knowledge of electronic testing equipment.
• Basic handyman skills.
• Must have a strong sense for attention-to-detail.

Beneficial

• Knowledge of Hikvision, Dahua, analytics and LPR.
• Basic platform knowledge (Syntell, Hikconnect, DSS, Milesonte, Deep Alert/iTrack)
• Basic Knowledge of alarm equipment

Job Function:

• Installing and maintaining Fidelity ADT community and customer based CCTV installations.
• Problem solving and link-ups of CCTV systems to our CCTV monitoring center.
• Remote configuration and team viewer support.
• Be able to test, analyze and do fault finding on a CCTV systems.
• Will be required to be on standby for control room for system maintenance from time to time.
• Keep an inventory of spares available.
• Provide weekly reports to management.

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Overall purpose of the job:

The overall purpose of this position is to Project Manage and oversee the Security Alarm System rollout and integration of a national multi-site project. The Project Manager will manage all planning scheduling, co-ordination, material and resource planning, and documentation to complete project within specified costs, timeframes and quality.  It will be required of the incumbent within the position to collaborate and communicate with all role players within multiple matrix organisations to ensure teamwork and achievement of objectives of teams and client to ensure all Installation requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.

Duties & Responsibilities:

• Manage project budgets.
• Manage the project scope.
• Scope the project required skills for to execute.
• Assign resources, internal and external to project.
• Develop a work break down structure for each resource and tasks.
• Define required results of project.
• Detail planned project costs.
• Manage project risk register.
• Execute projects.
• Manage quality and standards in project execution.
• Update project plans and progress.
• Communicate project portfolio progress to the business.
• Generate Project completion documentation.
• Handover completed project to the business with all relevant documentation.

Minimum qualifications and experience:

• Project Management qualification essential
• Minimum 5-10 years’ experience managing large rollout projects
• Matric (minimum requirement), tertiary qualification preferred
• Technical experience in Security Alarms and/or related preferred
• People management experience at various levels
• Computer Literate (MS office, email, Internet- essential)
• Role requires flexible or extended hours
• Own Transport

Skills and Attributes:

• Business / Project Financial Acumen
• Strong written and verbal communication skills
• Very good presentation skills
• Drive for results
• Ability to communicate at all levels
• Develops and Inspires Others
• Balances Immediate and Long-Term Priorities
• Strong administration skills
• Managing Diversity
• Very good planning skills
• Time management
• Attention to Detail (quality)

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Job Description

Overall Purpose of the Job: The overall purpose of this position is to liaise with business and the IT Team, forge and sustain good relations, gain an in-depth business and applications understanding as well as maintain and grow existing business by enhancing processes to provide efficiency.

The incumbent’s role would be to analyse, propose and present integrated solutions to both existing and new applications; which represents the full spectrum the Group’s offering.

Minimum Qualifications and Experience:

• Post Matric Qualification Grade 12 (minimum)
• Business Analyst Certification
• Process mapping Certification
• Knowledge of banking industry processes. Banking certification would be an advantage
• 5 years of proven track record of working as Business Analyst on Finance and IT projects
• Proving strong quantitative abilities
• Demonstrating proficiency in Microsoft Office programs, such as Excel and PowerPoint
• Showing knowledge of standard accounting procedures
• Excellent analytical, multi-tasking, organizational and project management skills.
• Solid communication (oral and written) and interpersonal skills required to interact with colleagues and clients both at a high-level and at a detailed level.
• Keen interest in understanding new technologies and solving problems.
• Ability to play an integral part in project delivery given tight constraints and uncompromising quality
• Effective presentation, documentation and report writing skills.
• Professional and well presented at all times
• Ability to work under pressure and for extended hours, if required
• Must be prepared to travel
• Valid driver’s license
• Reliable car

Main Duties:

• Elicit requirements using workshops, document analysis and evaluation of existing and new systems
• Business/system process mapping techniques
• Create User Interface diagrams
• Perform post deployment testing to ensure that the system performs perfectly in production
• Developing a clear understanding of all existing data requirements
• Running specific analysis projects
• Improving the quality of the products and services delivered by IT
• Assisting with integration and facilitating user acceptance testing
• Review testing results to ensure correct functionality is implemented
• Supporting the development of training and implementation material
• Providing support during and post implementation 
• Developing project plans and providing project management assistance
• Examine business operations and activities to assist in determining new and improved IT solutions
• Understand major and minor system change requirements and the drivers thereof
• Discuss the existing business models and the flow of data in the business
• Identify options for potential solutions
• Assess the feasibility of these options from both a technical and business perspective
• Produce designs of new/changed IT systems/processes for others to develop and build
• Specify the data, files and logical operations the system will perform as well as the way data will be viewed by the user
• Expand and modify system to serve new purposes or improve work flow.
• Liaise extensively with external (development partners) or internal (user/executive management) clients
• Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction
• Develop training material and SOP’s for users of systems
• Develop SOP’s for support staff when application is moved into production
• Project implementation
• Identifying, evaluating and having a clear understanding of the high-level business needs of clients and stakeholders;
• Translating business requirements to detailed technical requirements with fluency to enable IT technical teams;
• Critically evaluating information gathered from multiple sources;
• Reconciling conflicting requirements;
• Abstracting up low-level technical information to a high-level general understanding;
• Creation and update of requirements traceability matrix against solution architecture, design, test planning and hand-over to support;
• Providing technical analysis and preparing presentation of recommendation to management;
• Continuously monitoring and analysing potential impacts to requirements and technical scope;
• Assist in developing and validating test plans;
• Business process mapping of current state and desired state.
• Contribute to development of an Opportunity Assessment (Business Case) for solution proposals including business need, cost/benefit analysis, feasibility and gap analysis.
• Conduct risk assessments for solutions including impact on business process.
• Develop Use Cases to be used by the QA team to develop unit tests and UAT scripts.
• Conduct and/or facilitate information sessions and user training for new applications.
• Contribute to Project Look Backs as part of the post project assessment process.

Behavioural Competencies:

• Excellent verbal & written communication skills
• Excellent customer service skills
• Analytical thinking
• Computer literate
• Adaptability
• Motivation
• Negotiation
• Persuasiveness
• Presentation skills
• Resilience
• High level of Integrity

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Main purpose of job:

Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients

Qualification & experience:

• Previous sales experience, with proof of sales track record
• Knowledge of DSC, CADDX, IDS alarm systems, advantageous
• Matric

Job requirements & other attributes:

• Computer Literate (MS Office, Email and Internet)
• Excellent communication, presentation and negotiation skills
• Presentable and of sober habits
• Own reliable vehicle
• Valid driver’s license

Duties:

• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Generate and close self-sourced leads
• Forge relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve target for revenue sales
• Achieve target for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioral)

• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Drive for results

go to method of application »

Main purpose of job:

Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients

Qualification & experience:

• Previous sales experience, with proof of sales track record
• Knowledge of DSC, CADDX, IDS alarm systems, advantageous
• Matric

Job requirements & other attributes:

• Computer Literate (MS Office, Email and Internet)
• Excellent communication, presentation and negotiation skills
• Presentable and of sober habits
• Own reliable vehicle
• Valid driver’s license

Duties:

• Follow up on all leads received internally and via telesales
• Sell security solutions to new and existing clients
• Generate and close self-sourced leads
• Forge relationships with estate agents, builders, architects etc.
• Daily, weekly and monthly reporting
• Motivated to achieve and exceed sale targets
• Maintain all administrative duties pertaining to sales

Performance Standards

• Achieve target for revenue sales
• Achieve target for new clients
• Maintain a high standard of relationship with existing Estate clients
• Ensure that all leads and quotes are followed up on time

Competencies (Technical & Behavioural)

• Action oriented
• Customer focus
• Perseverance
• Functional/Technical skills
• Problem solving
• Technical Learning
• Drive for results

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CORE PURPOSE:

To be responsible for all internal cleaning and hygiene administration, internal cleaning material and hygiene refill quotations and dispatching of stock and to ensure all processes are complied with accordingly.

PRINCIPLE ACCOUNTABILITIES:

• Ensure the Cleaning mailbox order process is actioned and maintained daily on all orders. This includes requests for quotes for cleaning material, additional refills for hygiene units and consumables.
• Ensuring that all PO’s sent through the cleaning mailbox are actioned timeously for stock to be ordered from the suppliers; Nuwkem, Dynamicx, Twinsaver and G Fox and delivered to the respective clients during the 3 – 5 working days turnaround time.
• Create costings and request approval for stock to be ordered for internal and external clients, request for the RQN’s to be created and released.
• Ensure that PO received from clients include signed copies of the accepted quote for billing.
• Ensure that all billing for Cleaning requests is completed. This is for PO’s sent to the Cleaning mailbox for stock requests.
• Provide assistance to Operations on start of the hygiene, sanitary waste removal contracts. This includes scheduling the teams to install hygiene units at new site on the commencement date of the new contract.
• Scheduling hygiene services for the three teams. Including ablution deep clean, hygiene unit refills and collection of sanitary waste.
• Ensuring that all hygiene services carried out by team leaders are carried out in accordance with the service agreement.
• Send out weekly service schedule to the team leaders for services due to be rendered that week 
• Plan and manage the hygiene calendar for team leaders for either weekly, monthly, quarterly or once off services for internal and external clients.
• Confirm stock quantities with stores for monthly orders (Nuwkem and Twinsaver).
• Ensure that the stock ordered for monthly refills matches that of the refills that need to be serviced.
• Ensure that monthly refill stock and consumables are ordered timeously form Nuwkem and Twinsaver 
• Dispatch monthly refill stock and consumables to team leaders in accordance with their servicing schedule.
• Dispatch monthly orders to respective clients as per the contract agreement. That is for clients who are not being serviced but only require stock for cleaning, included but not limited to: hand sanitiser, toilet paper etc.
• Dispatch monthly refill stock to the coastal Area Managers for hygiene services rendered for coastal clients. This is dispatched per site, according to the service agreement.
• Follow up regularly with the suppliers for all ordered stock.
• Including monthly refills orders from Nuwkem and Twinsaver and once off cleaning orders from different suppliers.
• Communicate regularly with internal and external clients to ensure they are satisfied with the service received. 
• Attend and resolve client queries timeously regarding monthly refills, sanitary waste removal, cleaning orders and ablution deep cleaning.
• Ensure that team leaders and their assistants/cleaners sign attendance registers daily. This is to ensure that they are at work and for purpose of clocking in and out.
• Submitting adhoc posting sheets to billing to open lines for cleaners who worked according to the hours worked and signed for on the daily registers.
• Ensuring that once lines have been opened, they are captured on eMobi and submitted for payroll.
• Completion of daily posting sheets for Hygiene teams.
• Do posting sheet corrections for postings when needed for Hygiene Teams. Ensure time books are also checked and corrected.
• Check and do vetting of simulation payslips for Hygiene Teams.
• Match the hours posted on the timebook provided from payroll with that on the submitted attendance registers.
• Complete and submit PER 4’s and PER 17’s for Hygiene Teams when needed,
• Maintain monthly hygiene service calls to all clients, and ensure that strict deadlines and timelines are complied with.
• Ensure instructions on new hygiene installations are strictly adhered to.
• Ensure accurate dispatching of stock from stores take place. Follow up when needed.
• Maintain daily, weekly and monthly trackers and send to your manager for reviewing.
• Ensure to regularly follow up on all work tasks given to Team Leaders.
• Ensure customer communication is prompt and effective at all times.
• Ensure swift query resolutions from customers and follow the escalation process.
• Develop, build and maintain strong relationships with customers.
• Able to handle a number of different assignments at the same time.
• Assisting with all Audit queries when required.
• Assisting with Ad Hoc tasks and projects when required by Management.

DIMENSIONS:

• Subordinates:  Manages the following people:
• 3 x Hygiene / Specialized Team Leaders when Hygiene Administrator is not available
• Operating Budget: 
• As per contract costings per site for Hygiene and Once Off Jobs

MANAGEMENT BREADTH:

• Subordinates - Manages and directs Team Leaders and once off team cleaners.
• The incumbent is responsible for the management of own duties and resources. 
• A high premium is placed on appearance that communicates a positive company image.  
• Planning of daily activities is of utmost importance due to the variety of tasks and jobs to be achieved and complied with.
• The incumbent must have complete and comprehensive knowledge of
• MS Word and  Excel and SAP.

HUMAN RELATIONS:

• A high degree of industrial and human relation skills are required.
• Must be highly sensitive to the industrial relations climate that exists in the company.
• His/her interaction skills will have a direct effect on the attitude of employees and customers.
• His /her approach in dealing with employees, clients, suppliers and the public will assure maintenance of the key objectives of the company.
• Requires self control with the ability to remain calm in tense and conflict situations.
• The incumbent must be conversant in English. 
• He /she must understand the importance of a safe and healthy environment for all, safety at all times must receive its rightful priority.

THINKING ENVIRONMENT

• Inter personnel skills, language proficiency, writing, administrative and operational skills as well as a sound knowledge of the company and its activities are prerequisites for success.

FREEDOM TO ACT

• The Internal Sales Consultant has the freedom to act within the guidelines of this document.
• The holder of the position is expected to be decisive yet flexible in his/her approach.

CONSEQUENCE OF ERROR

• Messages conveyed incorrectly could result in lost business or a negative image to existing customers.
• Poor communications, correspondence and reactions to requests and enquiries will convey a negative image of the company.
• Incorrect procedures or documentation could lead to costly litigation and poor service to our customers and or in house clients.